Choosing the right CRM can feel like diving into a maze, right?
You’re stuck, trying to pick between Copper and SugarCRM, and honestly, you want the best tool for your team.
Both promise to boost sales and streamline work. Agitation?
But which one actually delivers without costing a fortune or being a pain to use?
Let’s cut through the noise. We’ll break down copper CRM vs SugarCRM and the key differences, focusing on what matters: ease of use, features, and price.
By the end, you’ll know exactly which CRM fits your business like a glove.
Overview
We’ve spent hours testing both Copper and SugarCRM, diving into their features and user interfaces.
Our team focused on real-world scenarios, noting ease of use, customization, & how well each platform supports sales workflows.
This comparison reflects our hands-on experience.
Join the 65% of Copper CRM users who saw a 30% reduction in data entry time. Learn how to reclaim valuable hours for your team today.
Pricing: It has a free trial. The premium plan starts at $9/month.
Key Features:
- Google Workspace Integration
- Pipeline Management
- Task Automation
Businesses using SugarCRM report a 25% increase in sales forecast accuracy. See how SugarCRM can transform your sales strategy.
Pricing: It has a free plan. The premium plan starts at $19/month.
Key Features:
- Customizable Platform
- Advanced Reporting
- Sales Forecasting
What is Copper CRM?
Think of Copper as your sales sidekick.
It lives right inside Google Workspace—yes, your Gmail, Calendar, and Drive.
It helps you track deals and stay organized—no more jumping between apps.
It’s built for teams that love Google.
Also, explore our favorite Copper CRM alternatives…
See how Copper CRM helped 70% of businesses increase their sales pipeline conversion rates by 25% within the first six months. Explore the impact on your sales team today.
Key Benefits
- Seamless Google Workspace integration.
- Visual pipeline, close deals faster.
- Track emails and know customer engagement.
- Automate data entry, saving 20+ minutes per lead.
- Get insights from 50+ customizable reports.
Pricing
All the plans will be billed annually.
- Starter: $9/seat/month.
- Basic: $23/seat/month.
- Professional: $59/seat/month.
- Business: $99/seat/month.
Pros
Cons
What is SugarCRM?
SugarCRM is a flexible CRM built for businesses that need to customize—think big sales teams.
It lets you tailor the software to your exact needs and handles complex sales processes.
Also, explore our favorite SugarCRM alternatives…
Want to boost sales by 20% in 2025? SugarCRM’s tools, such as Sugar Sell, Sugar Serve, and Sugar Market, can help! They automate marketing, manage customers, and close more deals.
Key Benefits
- Open-source platform: Gives you greater flexibility and control.
- Robust sales automation: Streamline your sales processes and boost productivity.
- Excellent reporting tools: Gain valuable insights into your sales performance.
- The mobile app includes access to your CRM data on the go.
- Large community: Tap into a wealth of resources and support.
Pricing
All the plans will be billed annually.
- Essentials: $19/user/month, three users minimum.
- Standard: $59/user/month, ten users minimum.
- Advanced: $85/user/month, ten users minimum.
- Premier: $135/user/month, ten users minimum.
Pros
Cons
Feature Comparison
Let’s dive into the core of this sugarcrm vs compare copper debate.
We’ll compare the key features of these crm software options.
We help you see which customer relationship management tool best fits your needs.
1. Lead Management
- Copper shines with its simplified lead management directly within Google Workspace, streamlining interaction and email follow-ups.
- SugarCRM offers a more comprehensive approach, enabling advanced lead segmentation and scoring and catering to complex requirement needs.
2. Contact Database
- Copper’s contact database seamlessly integrates with Google Drive and other Google apps, making it a favorite for Google-centric teams.
- SugarCRM provides a more robust and customizable database, ideal for larger teams managing extensive contact information.
3. Sales Management
- For sales management, Copper focuses on visual pipeline management and simple task automation, which is ideal for smaller teams.
- SugarCRM offers deeper sales management features, including detailed forecasting and reporting, which are better suited for larger sales sizes.
4. Email Integration
- Copper’s email integration is a core strength, working directly within Gmail to track relationships and communications.
- SugarCRM offers strong email capabilities, but it doesn’t have the same level of direct Google Workspace integration as Copper.
5. Mobile Accessibility
- Copper’s mobile app is user-friendly and keeps you connected on the go.
- SugarCRM also offers mobile access, but its interface can be less intuitive, especially for quick updates.
6. Vendor Customization
- Copper offers limited vendor customization, focusing on simplicity and ease of use.
- SugarCRM is known for its high degree of vendor customization, which enables businesses to tailor the CRM to meet unique needs and requirements.
7. Collaboration Tools
- Copper’s collaboration features are centered around Google Workspace, making it easy to share information and work together.
- SugarCRM provides strong collaboration tools, but it may require more setup and training.
What to Look For When Choosing The Right CRM Tool?
- Consider your team’s Google Workspace reliance.
- Evaluate the need for deep customization.
- Factor in long-term scalability and the size of the company.
- Assess the importance of mobile accessibility for your team.
- Think about the complexity of your current sales management process.
- Analyze your budget against the requirements of each CRM software.
- Determine the level of vendor support you’ll need.
Final Verdict
So, which one wins? It depends on your needs.
For teams deep in Google Workspace, Copper CRM is a clear choice.
It’s easy. It works right with your Gmail.
If you need big changes and lots of power, SugarCRM is strong.
But it’s complex. You’ll pay more, too. We’ve used both. We get it.
Picking a CRM is tough. But we hope this helps. Think about your team’s size.
Think about your budget. Choose the one that fits you best.
We’ve done the work; you pick.
More of Copper CRM
Here’s a brief comparison of Copper CRM with these software solutions:
- Copper CRM vs Gohighlevel: Copper CRM offers deep integration with Google Workspace for streamlined relationship management, while GoHighLevel is a comprehensive marketing automation platform with advanced lead generation.
- Copper CRM vs Pipedrive: Copper CRM excels in Google Workspace integration and contact management, while Pipedrive focuses on visual sales pipeline management for sales-driven organizations.
- Copper CRM vs Keap: Copper CRM provides seamless Google integration for simplified CRM, whereas Keap offers robust sales and marketing automation with extensive features.
- Copper CRM vs ActiveCampaign: Copper CRM offers intuitive Google Workspace integration for managing customer interactions, while ActiveCampaign focuses on advanced marketing automation and detailed customer segmentation.
- Copper CRM vs Hubspot: Copper CRM prioritizes deep Google Workspace integration and ease of use, whereas HubSpot provides a comprehensive suite of marketing, sales, and service tools.
- Copper CRM vs Clickfunnels: Copper CRM is a customer relationship management system, while ClickFunnels is a specialized sales funnel builder designed to generate leads and automate sales.
- Copper CRM vs Folk: Copper CRM offers strong integration with Google Workspace for sales and contact management, while Folk emphasizes simple, collaborative contact organization and customization.
- Copper CRM vs Instantly: Copper CRM provides a full CRM experience with Google Workspace integration, whereas Instantly is primarily an email outreach tool for cold email campaigns.
- Copper CRM vs ClickUp: Copper CRM is a specialized CRM tightly integrated with Google Workspace, while ClickUp is a versatile work management platform that includes CRM functionalities, among many others.
- Copper CRM vs Monday CRM: Copper CRM provides a simple, Google-centric CRM experience, while Monday CRM offers highly customizable visual workflows and robust project management features.
- Copper CRM vs Capsule CRM: Copper CRM offers deep Google Workspace integration and strong sales pipeline features, while Capsule CRM is a simpler contact manager focused on basic sales tracking.
- Copper CRM vs Insightly: Copper CRM focuses on Google Workspace integration and intuitive sales pipelines, while Insightly offers a broader CRM with project management and advanced workflow automation.
- Copper CRM vs Freshsales CRM: Copper CRM provides contextual CRM with visual pipelines and Google integration, while Freshsales CRM offers AI-powered lead scoring, advanced analytics, and integrated communication.
- Copper CRM vs Salesforce: Copper CRM offers a user-friendly solution tightly integrated with Google Workspace. At the same time, Salesforce is a highly customizable and extensive enterprise-level CRM with a vast feature set.
More of SugarCRM
Here’s a brief comparison of SugarCRM with these software solutions:
- SugarCRM vs Gohighlevel: SugarCRM is a comprehensive CRM focused on sales, marketing, and service, offering extensive customization; GoHighLevel is an all-in-one platform for agencies, emphasizing marketing automation, lead generation, and sales tools.
- SugarCRM vs Pipedrive: SugarCRM provides broad customization and flexible deployment for various business needs; Pipedrive is a sales-focused CRM with a visual pipeline, prioritizing ease of use for small to medium businesses.
- SugarCRM vs Keap: SugarCRM offers robust, highly customizable CRM features for sales and marketing automation, scaling for larger teams; Keap (formerly Infusionsoft) is a marketing automation and sales CRM designed primarily for small businesses.
- SugarCRM vs ActiveCampaign: SugarCRM focuses on extensive sales management and customization for complex pipelines; ActiveCampaign excels in user-friendly marketing automation, email campaigns, and lead segmentation.
- SugarCRM vs HubSpot: SugarCRM provides deep customization and flexible deployment for tailored solutions; HubSpot offers an intuitive, integrated suite of marketing, sales, and service tools known for its ease of use.
- SugarCRM vs Clickfunnels: SugarCRM is a robust customer relationship management platform; ClickFunnels is a specialized tool for building sales funnels, landing pages, and automating sales processes.
- SugarCRM vs Folk: SugarCRM is a powerful, customizable CRM for comprehensive business needs; Folk is a modern, collaborative contact management tool that emphasizes simplicity and ease of use.
- SugarCRM vs Instantly: SugarCRM offers a broad CRM solution for sales force automation and customer management; Instantly specializes in automated cold email outreach and lead generation campaigns.
- SugarCRM vs ClickUp: SugarCRM is a dedicated CRM for sales, marketing, and service automation; ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
- SugarCRM vs Monday: SugarCRM offers extensive customization and robust automation for sales and marketing; Monday CRM provides highly visual, customizable workflows for various business processes, including CRM.
- SugarCRM vs Capsule CRM: SugarCRM delivers a highly customizable and scalable CRM with advanced features; Capsule CRM is a simpler, more affordable contact management solution for small to medium-sized businesses.
- SugarCRM vs Insightly: SugarCRM offers extensive customization for complex sales processes and reporting; Insightly combines CRM with project management, focusing on ease of use for small to medium businesses.
- SugarCRM vs Freshsales: SugarCRM provides deep customization and advanced automation for sales and marketing; Freshsales CRM offers an intuitive interface with AI-powered lead scoring and integrated sales automation.
- SugarCRM vs Salesforce: SugarCRM offers an open-source option with significant customization potential; Salesforce is a leading cloud-based CRM with extensive features, broad integrations, and a vast ecosystem, albeit at a higher complexity.
Frequently Asked Questions
Is Copper CRM easier to use than SugarCRM?
Yes, Copper CRM is generally easier, especially if your team uses Google Workspace. It integrates directly with Gmail, Calendar, and Drive, making it simple to get started. SugarCRM has more features, but it can be complex to set up and learn.
Which CRM is better for a large sales team?
SugarCRM is often better for large sales teams. It offers advanced customization, reporting, and sales forecasting. These features help manage complex sales processes and large volumes of data. Copper CRM works well for smaller teams or those focused on simplicity.
Does Copper CRM or SugarCRM offer better mobile access?
Copper CRM’s mobile app is considered more user-friendly. It’s designed for quick updates and easy access on the go. While SugarCRM has a mobile app, it’s often viewed as less intuitive, especially for users who need to make updates rapidly.
How does pricing compare between Copper CRM and SugarCRM?
Copper CRM has a more straightforward per-user pricing model, starting at a set monthly rate. SugarCRM’s pricing is more complex, with different editions and minimum user requirements, often leading to higher costs for larger teams or those needing advanced features.
Which CRM integrates better with Google Workspace tools?
Copper CRM is built for seamless Google Workspace integration. It works directly within Gmail, Calendar, and Drive. SugarCRM can integrate with Google tools, but it doesn’t have the same level of native integration as Copper.
