Atera vs ConnectWise: Top IT Management Platforms in 2025

Dealing with IT issues can be a real headache, right?

Keeping everything running smoothly can feel like a constant battle.

You’re likely looking for ways to simplify and speed up your IT.

But how do you choose the best tools when there are so many options available?

We’re talking about platforms that can monitor your systems & even fix problems on their own.

This article compares Atera vs ConnectWise, two top IT management platforms for 2025.

We’ll also examine how their advanced AI features, such as Atera’s IT Autopilot, are revolutionizing the industry.

Ready to see which one best fits your business? Let’s jump in!

Overview

We’ve put both Atera and ConnectWise through their paces.

We examined how easy they are to use and, most importantly, how their intelligent AI features assist with everyday IT tasks.

Our goal was to see which one truly makes IT simpler and more efficient for you.

What is Atera?

So, what exactly is Atera?

Think of it as a smart, all-in-one toolkit for your IT needs.

It’s designed to help you manage computers, fix problems, and generally keep your tech running smoothly, no matter where you are.

It’s extremely popular among IT service providers and internal IT teams because it consolidates everything in one place, particularly with its advanced AI features.

Key Benefits

• Boost team productivity by 11-13 hours each week on average.
• Achieve a 97% patch success rate for secure systems.
• Handle 6 million devices with ease.
• Generate scripts with AI Copilot that are 90% accurate.
• Resolve 50% of tickets automatically.

Pricing

Atera offers a free trial and a range of pricing options. Here is the breakdown:

• MSP Pro Plan: Starting at $129 per month
• MSP Growth Plan: $179/month
• MSP Power Plan: $209 per month
• MSP Superpower Plan: Contact for pricing.
• IT Department Professional Plan: Starts at $149/month
• IT Department Expert Plan: $189/month
• IT Department Master Plan: $219/month
• IT Department Enterprise Plan: Contact for pricing.

What is ConnectWise?

ConnectWise is a big name in IT management.

It’s a powerful platform designed to help IT service providers and businesses manage everything from customer issues to their entire tech infrastructure.

It’s known for its many tools that work together.

Key Benefits

ConnectWise focuses on bringing many IT functions under one roof, with new AI features helping to streamline workflows.

• Unified Platform: Manages your PSA, RMM, security, and data protection in one place.
• AI-Driven Insights: Sidekick™ provides smart help for tasks and security.
• Automates Workflows: Uses generative AI and RPA for hyperautomation.
• Streamlined Processes: Helps teams save time on repetitive, daily tasks.
• Comprehensive Tools: Offers a wide range of solutions for complex IT environments.

Pricing

ConnectWise’s pricing is often tailored. This means they typically provide custom quotes tailored to your specific needs and the number of tools you wish to use.

Feature Comparison

Ready to see how Atera and ConnectWise stack up?

We’ve drilled down into their core offerings and advanced features to give you a clear picture.

Let’s compare these two powerful platforms side by side to help you make an informed decision.

1. AI Capabilities

• Atera: Features IT Autopilot and AI Copilot. IT Autopilot acts as an autonomous IT agent, capable of resolving routine support ticket issues and providing 24/7 support. It aims to reduce IT workloads by up to 40% and enables the implementation of proactive solutions. AI Copilot assists technicians with diagnostics, script generation, and ticket summarization, making it pretty easy for Atera users to get smart help.
• ConnectWise Offers ConnectWise Sidekick, a generative AI engine integrated across its platform. Sidekick for PSA helps triage, categorize tickets, suggest possible resolutions, and generate email replies. For RMM, it provides AI scripting automation for PowerShell, batch files, and Bash. It also enhances cybersecurity posture visibility. Sidekick aims for hyperautomation, using generative AI and RPA workflows.

2. Remote Monitoring & Management

• Atera: Provides detailed monitoring of system health, network activity, and performance metrics. It allows for real-time alerts and offers unlimited devices per technician, making it cost-effective for scaling. Its RMM includes features like patch management and remote access.
• ConnectWise: ConnectWise Automate is its robust RMM solution. It offers extensive network monitoring, asset management, and patch management. It’s designed for powerful automation and allows for comprehensive control over various client networks and endpoints.

3. Professional Services Automation

• Atera: Has an integrated professional services automation (PSA) suite within its all-in-one platform. This includes a comprehensive ticketing system, project management, and billing features, with an intuitive user interface designed to streamline operations for managed service providers.
• ConnectWise: ConnectWise PSA (formerly Manage) is a standalone, powerful professional services automation tool. It’s known for its deep project management, billing, and service desk capabilities. It offers extensive workflow automation to unify teams and systems, streamlining operations from sales to finance.

4. Remote Access

• Atera Offers integrated remote access tools, including AnyDesk, Splashtop, and TeamViewer. It enables file transfer, multi-monitor support, and secure connections to client servers and workstations, making troubleshooting faster.
• ConnectWise: Leverages ConnectWise Control (formerly ScreenConnect) for its robust remote access capabilities. It provides fast, secure remote support and unattended access, featuring robust security measures such as AES-256 encryption and two-factor authentication (2FA). This ensures a reliable connection every time.

5. Patch Management

• Atera: Features automated patch management that scans, schedules, and deploys critical patches for Windows, macOS, and Linux devices. It helps ensure systems are up-to-date and secure, reducing vulnerabilities.
• ConnectWise: Within ConnectWise Automate, it offers advanced patch management to track, approve, or ignore patches and hotfixes for single or multiple devices, helping maintain device security across the board.

6. Ease of Use & Deployment

• Atera: Known for its easy-to-use platform and quick deployment. The intuitive user interface helps new Atera users get started quickly and easily. Its cloud-based nature also means less time on setup.
• ConnectWise: While very powerful, it can have a steeper learning curve and more complex deployment due to its extensive features and modules. It may require more dedicated time and consultants for a full setup. ConnectWise Automate, specifically, while powerful, can be challenging to configure initially.

7. Pricing Model

• Atera: Employs a transparent, per-technician pricing model, allowing for unlimited devices. This means you won’t find hidden fees for adding more endpoints. It’s often seen as a cost-effective solution, especially for managed service providers with many clients.
• ConnectWise generally uses a quote-based pricing model, which can vary significantly based on the specific modules (such as ConnectWise PSA and ConnectWise Automate) and the scale of your company. Although it may be less predictable in terms of initial cost, it offers greater flexibility for large enterprises.

What to Look for When Choosing an IT Management Platform?

Selecting the right IT platform is a significant decision.

Here’s what I think you should keep in mind to make a smart choice:

• AI features: Look for smart tools, like IT Autopilot.
• Easy to use: The platform should feel natural, not complex.
• Pricing model: Understand costs, avoid any hidden fees.
• Support and training: Good help makes a huge difference.
• Integrates well: Ensure it works with your other tools.
• Scales with you: Grow your company without platform limits.
• Security first: Keep your data safe, always a top priority.

Final Verdict

After reviewing both, our pick for most businesses is Atera.

Why? Its ability to deliver powerful automation through features like IT Autopilot is a game-changer.

It makes proceeding with daily IT tasks so much simpler.

While ConnectWise is robust, Atera offers a more cost-effective and easy-to-use platform right out of the box.

You’ll quickly see the difference, human.

There’s no verification, successful waiting, or complex setup.

We’ve done the verification checks to ensure you are human, so trust our technology insights to help you choose the best!

Frequently Asked Questions

Which platform is better for small businesses?

Atera is often seen as more suitable for small businesses. It’s per-technician pricing with unlimited devices makes it very cost-effective. It’s also generally easier to get started with.

Does Atera or ConnectWise have better AI?

Atera has a strong focus on AI with IT Autopilot for autonomous issue resolution. ConnectWise offers A, such as Sidekick™, but Atera’s AI appears more integrated for routine IT tasks, completing them more efficiently.

How do I verify my account or access support?

For Atera, you can usually find verify options and 24/7 support through their website. For ConnectWise, support access depends on the specific modules you have. Both platforms have resources to help human users.

Are there any hidden fees with these platforms?

Atera is known for its transparent pricing, which typically avoids hidden fees by charging a flat rate for a technician, with unlimited devices. ConnectWise pricing is often customized, so it’s essential to get a clear quote to verify all costs.

What if I encounter a “Ray ID” or “verify you are human” message?

If you see a Ray’Ray ID’ or ‘Verify you are human’ message, it’s usually a security check. Just follow the on-screen instructions to respond and proceed. This is a standard internet security measure.