Picking the right CRM can feel like a huge headache, right?
You need something that keeps track of customers and helps your business grow.
But where do you even start?
That’s why we’re breaking down Folk vs Zendesk.
Overview
We’ve spent countless hours diving into both Zendesk and Folk, testing their features, and analyzing user feedback.
This hands-on approach allows us to provide a real-world, practical comparison, moving beyond just surface-level specs.
Streamline your contacts! 80% of Folk users leverage its customizable fields.
Pricing: It has a free plan. The paid plan starts at $20/month
Key Features:
- Customizable Fields
- Collaboration
- Unified Contact Hub
Ready to boost your customer satisfaction and streamline your support?
Pricing: It has a free plan. The premium plan starts at $19/month.
Key Features:
- Data Privacy & Protection
- Massaging & Live Chat
- AI & Automation
What is Folk?
Folk is a modern CRM. It’s built for teams.
It helps you manage contacts.
It’s easy to use. It’s all about collaboration.
Also, explore our favorite Folk alternatives…
Ready to streamline your team’s contact management? Folk lets you organize up to 5,000 contacts and collaborate with 10 team members.
Key Benefits
- Organize up to 5000 contacts in one place.
- Share contact lists with up to 10 team members.
- Send personalized emails to 250 contacts per day.
- Integrate with over 1000 apps via Zapier.
- Create 5 custom contact fields.
Pricing
Folk’s basic plan starts at $20 per user per month.
- Standard: $20/month
- Premium: $40/month
- Custom: $80/month
Pros
Cons
What is Zendesk?
Okay, so Zendesk. Think customer support.
It helps businesses manage customer issues.
Tickets, chats, all that stuff.
It’s the teams that need to keep customers happy.
Also, explore our favorite Zendesk alternatives…
Ready to boost your customer satisfaction and streamline your support? Explore Zendesk’s powerful features and start your free trial today.
Key Benefits
- Unified Platform: Zendesk brings all your customer conversations into one place, whether it’s email, chat, social media, or phone.
- Ticketing System: It organizes customer inquiries into tickets, helping you track and manage them effectively. No more lost emails!
- Automation: Zendesk allows you to automate repetitive tasks, saving you time and effort. For example, you can automatically route tickets to the right agent.
- Reporting & Analytics: Get insights into your customer service performance with detailed reports and analytics. See what’s working and what’s not.
- Integrations: Zendesk integrates with many other business tools you might already be using.
Pricing
All the plans will be billed annually.
- Support Team: $19/agent/month.
- Suite Team: $55/agent/month.
- Suite Professional: $115/agent/month.
- Suite Enterprise: Talk to sales for custom pricing based on your requirements.
Pros
Cons
Feature Comparison
Let’s dive into the core differences.
We’ll explore key features, looking at how each platform handles crucial tasks.
1. Lead Management
- Zendesk: Zendesk Sell offers robust lead management tools, allowing for detailed tracking and pipeline management. It integrates well with other Zendesk products.
- Folk: Folk focuses on a more streamlined approach, prioritizing ease of use for smaller teams. Its lead management is simpler, emphasizing quick contact organization rather than complex sales funnels.
2. Customer Interactions
- Zendesk: Zendesk excels at managing diverse customer interactions through multiple channels (email, chat, phone). It’s designed for high-volume support.
- Folk: Folk emphasizes personalized customer interactions, aiming for a more human touch. It’s better for building relationships with smaller groups.
3. User Experience
- Zendesk: Zendesk’s user experience can be complex, especially for new users. It offers a wide range of features, which can be overwhelming.
- Folk: Folk prioritizes ease of use and a clean interface. Its user experience is designed to be intuitive, even for those new to CRM.
4. Integration with Other Tools
- Zendesk: Zendesk boasts extensive integrations, including with Salesforce and many other business applications.
- Folk: Folk offers growing integrations, but its ecosystem is currently less extensive than Zendesk’s.
5. Customization
- Zendesk: Zendesk offers deep customization options, allowing businesses to tailor the platform to their specific needs.
- Folk: Folk provides simpler customization, focusing on core features and avoiding excessive complexity.
6. Reporting and Analytics
- Zendesk: Zendesk provides comprehensive reporting and analytics, offering detailed insights into sales and customer data.
- Folk: Folk offers simpler reporting, focusing on key metrics and providing a quick overview of performance.
7. Scalability
- Zendesk: Zendesk is highly scalable, designed to handle the needs of large enterprises with complex workflows.
- Folk: Folk is better suited for small to medium-sized businesses, prioritizing simplicity over extensive scalability.
What to Look For When Choosing a CRM Tool?
- Specific Business Needs: Don’t get swayed by flashy features. Really dig deep. What are your exact challenges?
- Scalability: Can the CRM grow with you? Think beyond your current size. Will it handle increased data, more users, and expanding workflows?
- Integration Capabilities: Does the CRM play well with your existing tools? Check for integrations with your email, calendar, marketing automation, and other crucial software.
- Customer Support: How responsive and helpful is their support team? Issues will arise. Quick, reliable support can minimize downtime and frustration.
- Training Resources: Does the provider offer comprehensive training? Easy onboarding is crucial for user adoption.
- Data Security: Ensure the CRM has robust security measures to protect your customer data. Check for features like data encryption, access controls, and compliance certifications. Your customers’ trust depends on it.
Final Verdict
So, which one wins? It really depends on your needs.
For big teams needing lots of features, Zendesk is powerful.
But if you want something easy and friendly, Folk is great.
We think Folk is a solid choice for most small businesses.
It’s simple, looks good, and helps you connect with customers better.
We’ve tried both, and we know what works.
Trust us, we’ve done the hard work, so you can pick the best CRM for you.
More of Folk
Here’s a brief comparison of Folk with these software solutions:
- Folk vs GoHighLevel: Folk emphasizes collaborative contact organization and ease of use, while GoHighLevel is a comprehensive sales and marketing platform with robust automation and lead generation.
- Folk vs Pipedrive: Folk focuses on user-friendly contact management and customization, whereas Pipedrive excels in visual sales pipeline management for sales-focused teams.
- Folk vs Keap: Folk offers a simple, collaborative interface for contact management, while Keap provides powerful sales and marketing automation with extensive customization.
- Folk vs ActiveCampaign: Folk provides a user-friendly, collaborative contact management system, while ActiveCampaign boasts robust marketing automation, segmentation, and detailed analytics.
- Folk vs Hubspot: Folk offers a straightforward, simple CRM experience with predictable pricing, whereas HubSpot provides a comprehensive marketing, sales, and service suite with tiered pricing.
- Folk vs Clickfunnels: Folk is a contact management CRM, while ClickFunnels is a sales funnel builder designed for creating landing pages and automating sales processes.
- Folk vs Instantly: Folk focuses on contact management and enrichment; Instantly specializes in automated cold email campaigns and high-volume outbound sales outreach.
- Folk vs ClickUp: Folk is a specialized contact relationship management tool, while ClickUp is an all-in-one workspace that combines project management, task tracking, and CRM features.
- Folk vs Monday: Folk offers a simple, collaborative contact system, while Monday CRM provides highly customizable visual workflows and robust team collaboration.
- Folk vs Capsule: Folk is a modern, customizable CRM for managing contacts; Capsule CRM is a simplified contact manager primarily focused on tracking sales opportunities.
- Folk vs Insightly: Folk is a straightforward collaborative contact management solution; Insightly provides a more robust CRM with advanced sales pipeline and project management features.
- Folk vs Freshsales CRM: Folk focuses on intuitive relationship management and visual pipelines; Freshsales offers a comprehensive CRM with advanced automation and in-depth reporting for sales.
- Folk vs Salesforce: Folk provides a user-friendly CRM for simple relationship management, while Salesforce is a highly customizable, scalable, and complex enterprise-level CRM with extensive features.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
Frequently Asked Questions
Is Zendesk better than Folk for large enterprises?
Yes, Zendesk is generally better for large enterprises. It offers robust scalability, extensive integrations, and complex features designed for high-volume operations. Its deep customization and comprehensive reporting suit the needs of large teams with complex workflows.
Which is easier to use, Zendesk or Folk?
Folk is generally easier to use. Its interface is designed for simplicity and intuitiveness, making it user-friendly even for those new to CRM. Zendesk, while powerful, has a steeper learning curve due to its extensive feature set.
Does Zendesk integrate with Salesforce?
Yes, Zendesk offers integrations with Salesforce, among many other business applications. This allows for seamless data flow and streamlined workflows between different platforms, making it a powerful tool for businesses using multiple systems.
Is Folk suitable for lead management?
Folk offers streamlined lead management tools suitable for small to medium-sized businesses. It prioritizes quick contact organization and basic pipeline management, focusing on simplicity over complex sales funnels found in platforms like Zendesk Sell.
Which platform offers better customer experience tools?
Zendesk provides comprehensive customer experience tools for managing diverse customer interactions across multiple channels. Folk focuses on personalized interactions, aiming for a more human touch, making it better for building relationships with smaller groups.
