⚡ Quick Verdict:
- Pricing: Monday CRM starts at $9/user/month. Bitrix24 starts at $49/organization/month on a per organization basis, not per user.
- Best for: Monday CRM suits sales teams and software teams that want visual work management. Bitrix24 suits smaller businesses that want CRM, chat, and internal communications in a single platform.
- Key difference: Monday CRM builds around boards, dashboards, and automation features. Bitrix24 bundles a contact center, web forms, and online stores into one account.
- Our pick: Monday CRM, rated 4.2 against 3.0, because new users reach a working sales pipeline faster.
The cheaper sticker price does not always win here.
Bitrix24 charges a flat fee, so a big team pays the same as a tiny one.
Monday CRM charges per user, which stays cheap for smaller teams.
That single pricing choice changes which tool fits your business.
Everything else comes down to how many features you actually want.
Overview
This Monday CRM vs Bitrix24 comparison covers pricing, key features, and ease of use.
Our writer spent hands-on time inside Bitrix24 directly.
Notes on Monday CRM come from published specs, documentation, and G2 reviews.
We also break down who each crm tool works best for.
By the end, you will know which platform fits your sales process.
What is Monday CRM?
Monday CRM is a customer relationship management app built on the Monday work platform.
It grew out of one of the better known project management tools on the market.
The wider Monday product serves over 152,000 customers in more than 200 countries.
Boards sit at the center of everything you create.
You define columns, pick custom fields, then switch views in just a few clicks.
People often describe it as a mix of database software and project management software.
Here is a walkthrough of how the platform handles managing projects and deals.
🏆 Winner: Monday CRM
A visual crm software built for sales teams that hate clutter. Boards, dashboards, and automations sit in one place. Most new users build a pipeline on day one.
Monday CRM Pricing
Monday CRM charges per user. Here is what each tier costs.
| Plan | Price | Best For |
|---|---|---|
| Basic | $9/user/month | Small businesses starting with a simple crm |
| Standard | $12/user/month | Sales teams that need automation features |
| Pro | $19/user/month | Teams needing time tracking and advanced reporting |
Pricing verified August 2026.
Free trial: Yes. A 14-day trial opens the paid features with no card required.
Money-back guarantee: Refunds follow the published billing terms. Annual payments carry a discount over monthly billing.
📌 Note: Monday’s Pro plan unlocks time tracking, custom dashboards that combine multiple boards, and higher storage space. There is also an enterprise plan with custom pricing for larger companies.
⚠️ Data note: Our research file lists seat bundle prices such as $36 per month for three users on Basic. The figures in the table above come from our verified pricing records and are shown per user. Check the Monday pricing page before you buy, because the pricing structure is seat based and has changed over recent years.
Key Benefits of Monday CRM
Here is what makes this great tool worth a look:
- Many project views: Boards flip between kanban board, gantt charts, timeline, and calendar layouts. Each team member can watch project progress their own way.
- Clean interface: G2 reviews describe the layout as tidy and incredibly intuitive. New users rarely need long training.
- Automation builder: The no-code builder turns repeat steps into automated workflows. You pick a trigger, then pick an action.
- Third party integrations: It connects with 50+ apps, including Slack, Google Calendar, and Microsoft Teams. Google Sheets data moves in through the same integrations center.
- Support and learning: A knowledge base holds hundreds of video tutorials. Live chat customer support runs 24/7, with premium support on higher tiers.
- Mobile and student access: Mobile apps handle managing tasks on the go. A student program gives free accounts with selected Pro features.
- Security: The company applies strict security measures to protect all the data stored on the platform.
What Our Team Noticed
Note: we have not logged extended hands-on time inside Monday CRM yet. The notes above come from published documentation, the pricing page, and G2 reviews. G2 reviews highlight the board setup and the speed of creating boards from customizable templates.
Monday CRM Pros & Cons
✅ Pros
- Boards switch between kanban, gantt chart view, timeline, and calendar
- Automation builder creates custom rules without code
- Connects with 50+ apps including Slack and Google Calendar
- Live chat support runs 24/7 with hundreds of video tutorials
- Basic plan starts at $9/user/month for smaller teams
❌ Cons
- Pricing structure is complex and priced per user
- Customization options can overwhelm new users
- Time tracking is locked to the Pro plan and above
- Prices have climbed a lot over the last few years
What is Bitrix24?
Bitrix24 is a cloud based work and communications platform.
It puts crm, project management tools, and team chat inside one account.
The Bitrix24 CRM side stores leads, deals, contacts, and your whole company structure.
The work side adds tasks, online documents, and file sharing.
You also get web forms, landing pages, and online stores in the same site builder.
That range is the reason people call it an all in one platform.
This video tours the dashboard and the main menu.
Runner Up: Bitrix24
One account covers crm, tasks, chat, and a site builder. Paid plans bill the whole company, not each seat. Expect a steep learning curve in week one.
Bitrix24 Pricing
Bitrix24 bills the whole organization. Seat count does not change the price.
| Plan | Price | Best For |
|---|---|---|
| Basic | $49/organization/month | Small teams testing core crm |
| Standard | $99/organization/month | Growing teams that need more storage space |
| Professional | $199/organization/month | Companies using workflow automation daily |
| Enterprise | $399/organization/month | Large firms with a full employee directory |
Pricing verified August 2026.
Free trial: Yes. The Professional plan offers a 30-day free trial.
Money-back guarantee: Annual subscriptions cut about 20% off the bill. Two-year terms cut about 31%.
📌 Note: A free version exists for up to 12 users with 5 GB of cloud storage. It covers core crm, task management, and document management. Communication and collaboration features stay free for unlimited users.
⚠️ Data note: Our research file lists a Plus tier at $39 per month for up to 24 users with 24 GB of storage. That tier does not appear in our verified pricing records, which show Basic, Standard, Professional, and Enterprise. Plan names shift by region, so confirm on the Bitrix24 site before paying.
Key Benefits of Bitrix24
Here is where this platform earns its keep:
- Flat pricing: Paid plans charge a flat monthly fee, not a per user basis. Standard and above support unlimited users.
- Free plan with real range: Up to 12 users get core crm, contact management, and document tools at no cost.
- Built-in office suite: You create documents, spreadsheets, and presentations inside the account. Real-time co-editing and version control come with the secure cloud storage.
- Communications tools: Integrated chat, group chats, video conferencing, and voice calls keep remote teams on the same page.
- Co-Pilot assistant: The AI helper walks users through different aspects of the platform and handles routine steps.
- Security: Data sits on Amazon Web Services with SSL encryption and several layers of protection.
- Partner access: Extranet access lets you work safely with outside companies without giving them your internal workspace.
What Our Team Noticed
Our writer signed up for a Bitrix24 account and spent several days working through the setup. Here is what stood out from that hands-on time:
Bitrix24 Pros & Cons
✅ Pros
- Free plan covers up to 12 users with 5 GB of storage
- Flat monthly fee instead of per seat billing
- Chat, video calls, and tasks live in one account
- Built-in office suite with real-time co-editing
❌ Cons
- Steep learning curve caused by the sheer number of tools
- The activity stream buries updates if nobody checks it
- Reviewers report slow replies from customer support
- Some reviewers hit bugs and limited customization options
Feature Comparison
Both platforms cover the same ground on paper. The differences show up once you look at how each one handles daily work.
We compare eleven areas below, from contact management through the pricing structure.
| Feature | Monday CRM | Bitrix24 |
|---|---|---|
| Starting Price | $9/user/month | $49/organization/month |
| Free Plan | ❌ | ✅ (12 users) |
| Kanban Boards | ✅ | ✅ |
| Gantt Charts | ✅ | ✅ |
| Workflow Automation | ✅ | ✅ |
| Time Tracking | ✅ (Pro plan) | ✅ |
| Built-in Chat & Video Calls | ❌ | ✅ |
| Web Forms & Online Stores | ❌ | ✅ |
| Third Party Integrations | ✅ (50+ apps) | ✅ |
| Best For | Sales teams wanting visual work management | Smaller businesses wanting one unified platform |
1. Contact Management
Monday CRM: Contacts live on a board, so every record is a row you can sort and filter. Custom fields let you track anything your sales team cares about. Each contact keeps its own conversation panel and activity log.
Bitrix24: Leads, deals, contacts, and companies each get their own section in a classic crm layout. Everything feeds one database, so all the data about a customer sits together. Inbound inquiries from email or web forms drop straight into lead management.
2. Sales Pipeline and Sales Process
Monday CRM: The sales pipeline is a board with a stage column you drag deals through. Stages are yours to rename, and each change can fire an automation. Managers watch project progress and deal value from the same screen.
Bitrix24: The sales funnel is more traditional and more detailed out of the box. You get a product catalog, quotes, and invoices attached to deals. Sales management here reaches further than most simple crm tools at this price.
3. Task Management and Managing Projects
Monday CRM: Monday work management sits behind the crm, so tasks and deals share one engine. Task dependencies, owners, and due dates take a couple of clicks to set. Software teams often run sprints on the same boards they use for sales.
Bitrix24: Task management includes checklists, subtasks, time logs, and templates. Project timelines are visible through gantt charts and shared dashboards. Automated updates chase people so managers do less manual follow-up.
4. Workflow Automation
Monday CRM: The automation builder reads like a sentence, so you pick a trigger and an action. Most people build their first rule without help. Automation features appear from the Standard tier upward.
Bitrix24: Workflow automation runs deeper and covers business rules, approvals, and document routing. That power costs setup time. Automated workflows for invoicing sit behind the paid plans.
⚠️ Warning: The free version of Bitrix24 leaves out invoicing and workflow automation. Test those on the trial before you commit.
5. Kanban Board and Gantt Chart View
Monday CRM: One board flips between kanban board, table, timeline, and calendar with a tab click. The gantt chart view maps project timelines and dependencies together.
The same board also renders as a timeline.
Bitrix24: Kanban boards cover both deals and tasks, and a gantt chart handles scheduling. The views work, though they feel less polished than Monday’s. Reviewers describe the layout as attractive but busy.
6. Custom Dashboards and Advanced Reporting
Monday CRM: Custom dashboards pull widgets from several boards into one view. Advanced reporting and multi-board dashboards belong to Monday’s Pro plan. Numbers refresh live as the team works.
Bitrix24: You can generate reports on sales, tasks, and workload, then pin them to shared dashboards. Reports are customizable and give real-time visibility across different aspects of the business.
7. Time Tracking, Resources and Human Resources
Monday CRM: Resource management shows who is loaded and who is free. Time tracking is built in, but only from the Pro tier. A research team or an event planning crew can reuse the same workload views.
Bitrix24: Human resources tools include clock-in, absence tracking, and an employee directory tied to your company structure. Workload tracking sits next to the task list.
8. Collaboration Tools and File Sharing
Monday CRM: Collaboration features stay inside the item. You discuss work in comments, tag a team member, and attach files there. There is no built-in chat, so most teams pair it with Slack.
Bitrix24: Collaboration tools include group chats, video calls, and an activity stream that reaches all team members. File sharing runs through secure cloud storage with version control. This is where the platform’s feature set pulls ahead.
Documents open and edit inside the same workspace.
9. Third Party Integrations and Web Tools
Monday CRM: The integrations center connects 50+ apps, including Slack, Microsoft Teams, Google Calendar, and Google Sheets. Google Analytics data can flow in through connectors.
Bitrix24: Sites and store tools build landing pages, web forms, and online stores that feed the crm directly. A contact center ties phone, email, and social messages to customer relationships. That removes several outside subscriptions.
10. AI and Smart Automation Features
Monday CRM: Smart workflow automation suggests rules based on how your boards behave. The Monday MCP connection lets AI assistants read and update items directly. These are standout features for teams already using AI daily.
The newer MCP layer works the same way for outside assistants.
Bitrix24: Co-Pilot answers questions, writes text, and points new users toward the right menu. It helps, but it cannot hide how many features the interface holds. Support resources, video tutorials, and webinars fill the rest of the gap.
11. Pricing & Cost
Let’s compare the paid plans side by side.
| Plan | Monday CRM | Bitrix24 |
|---|---|---|
| Free | ❌ | ✅ Up to 12 users |
| Entry | Basic: $9/user/month | Basic: $49/organization/month |
| Mid | Standard: $12/user/month | Standard: $99/organization/month |
| High | Pro: $19/user/month | Professional: $199/organization/month |
| Top | Enterprise: custom pricing | Enterprise: $399/organization/month |
Monday CRM: Five seats on Basic cost $45 per month. Twenty seats cost $180. Cost scales with headcount, which is friendly to small business budgets and painful for big ones.
Bitrix24: Basic costs $49 whether five people or fifty use it. The break-even point against Monday CRM lands near six seats. Past that, the flat fee wins on raw cost.
💡 Pro Tip: Count your seats first. Under six users, Monday CRM is cheaper. Over ten, Bitrix24 costs less per person every month.
Different Scenarios
| If You Need… | Choose | Why |
|---|---|---|
| A free plan | Bitrix24 | Free for up to 12 users |
| Fast setup for new users | Monday CRM | Simpler user interface |
| Chat and video in one tool | Bitrix24 | Built-in communications tools |
| Visual work management tools | Monday CRM | Boards, views, dashboards |
| Flat billing for 20+ staff | Bitrix24 | Not charged per user basis |
| Deep third party integrations | Monday CRM | Connects 50+ apps |
💰 Your Budget
Three seats on the Basic plan cost $27 a month with Monday CRM. Bitrix24 charges $49 for the same team, so headcount decides the winner.
🔌 Your Tech Stack
Monday CRM slots into a stack you already run on Slack and Google Workspace. Bitrix24 wants to replace those pieces instead of sitting beside them.
📝 Your Work Style
Teams that think in boards and columns settle into Monday CRM quickly. Teams running marketing campaigns, invoices, and a help desk from one login lean toward Bitrix24.
🎓 Your Experience Level
Monday CRM is user friendly enough that most people skip training. Bitrix24 expects real onboarding time before the team uses all the features well.
🆓 Free Trials and Demos
Bitrix24 gives a 30-day run at the Professional plan plus a permanent free tier. Monday CRM offers a shorter trial, so plan your test week before you start.
🛟 Support Options
Monday CRM answers through 24/7 live chat, with premium support on higher tiers. Bitrix24 leans on a community forum, webinars, and help articles, and reviewers report slower replies.
Switching Guide
Already on one of them? Here is what changes if you move.
🔄 Switching from Monday CRM to Bitrix24?
✅ What you’ll gain:
- Flat billing that stops rising with every new hire
- Chat, calls, and an office suite inside the same account
- Web forms and landing pages for lead generation
❌ What you’ll lose:
- The board views that make project management platforms feel simple
- A library of 50+ ready integrations
- Round-the-clock live chat customer support
📋 How to switch:
- Export each board to CSV or Google Sheets
- Open a free Bitrix24 account and map your fields
- Upload files and contacts, then rebuild your funnel stages
🔄 Switching from Bitrix24 to Monday CRM?
✅ What you’ll gain:
- A cleaner workspace that new hires learn in a day
- Guest access for clients on higher tiers
- Board views that fit software development sprints as well as sales
❌ What you’ll lose:
- The free tier and the flat organization price
- Built-in telephony, chat, and the contact center
- Generous file storage on higher plans
📋 How to switch:
- Export leads, deals, and companies from the crm section
- Start a Monday CRM trial and pick a template
- Import the file, then rebuild automations one at a time
What Our Review Didn’t Cover
This comparison looked at small businesses and medium sized businesses. We did not test self-hosted Bitrix24, call center volume, or data residency rules inside the european union. Enterprise contracts and custom pricing were also out of scope. If you run 200 seats or need advanced features like custom API work, your results may differ from ours.
Final Verdict
| Category | Winner |
|---|---|
| 💰 Pricing | Bitrix24 |
| 🚀 Core CRM Features | Bitrix24 |
| 📊 Views and Dashboards | Monday CRM |
| ⚙️ Automation Features | Monday CRM |
| 👶 Ease of Use | Monday CRM |
| 🔌 Third Party Integrations | Monday CRM |
| 💬 Collaboration Tools | Bitrix24 |
| 🏆 Overall Winner | Monday CRM |
🏆 WINNER: MONDAY CRM
Monday CRM wins 4 out of 7 categories.
Best for: sales teams under ten seats, software teams tracking project timelines, and any group that wants work management tools people actually open.
These two products chase different buyers. Monday CRM sells clarity, while Bitrix24 sells coverage.
Bitrix24 packs more into one login than anything else near this price. If you want crm, chat, invoices, and a website in one place, it is the cheaper answer for a bigger company.
The catch is adoption. Reviewers keep pointing at the same steep learning curve, and software nobody opens does not manage anything.
Monday CRM starts at $9/user/month, looks incredibly easy on day one, and still handles managing projects at scale. That is why it takes our pick.
More of Monday CRM Compared
Here is how Monday CRM lands against other management tools buyers shortlist:
Monday CRM wins on: lower entry price, board views that double as project management software, faster board setup for new users
HubSpot wins on: a free crm tier with no seat cap, deeper email marketing campaigns, richer contact scoring
Monday CRM vs Pipedrive
Monday CRM wins on: managing tasks beyond sales, dashboard building, wider app connections
Pipedrive wins on: a tighter sales-only workflow, cheaper entry seat, less setup before the first deal
Monday CRM wins on: a calmer interface, stronger crm templates, smoother automation builder
ClickUp wins on: a usable free tier, docs and whiteboards included, more settings for power users
Monday CRM vs Salesforce
Monday CRM wins on: setup speed without consultants, clearer pricing, everyday usability for small teams
Salesforce wins on: forecasting depth, huge partner app catalog, controls built for large sales organizations
More of Bitrix24 Compared
And here is how Bitrix24 measures up against its closest rivals:
Bitrix24 wins on: flat organization billing, bundled chat and telephony, a site builder for online stores
Zoho CRM wins on: analytics depth, cleaner customization options, a gentler onboarding path
Bitrix24 wins on: total cost at scale, project management inside the crm, unlimited users on Standard
HubSpot wins on: marketing automation, reporting polish, a far simpler first week
Bitrix24 vs Zendesk
Bitrix24 wins on: price against per-seat billing, sales pipeline plus support in one tool, free tier for small crews
Zendesk wins on: ticket routing, help center design, faster agent workflows
Bitrix24 vs Keap
Bitrix24 wins on: broader tool coverage, cheaper large-team pricing, built-in collaboration
Keap wins on: guided small business automation, tighter email sequences, hands-on onboarding
Frequently Asked Questions
Is monday a CRM tool?
Yes. Monday CRM is a dedicated crm product built on the same board engine as the wider work platform, covering contacts, deals, and pipeline stages.
Is Bitrix24 a CRM?
Yes, and more. The crm sits alongside tasks, chat, documents, and a site builder, so one account replaces several separate subscriptions.
Is Bitrix24 really free?
The free tier is real. It covers up to 12 users with 5 GB of cloud storage, core crm, and task tools. Invoicing and automation need a paid tier.
Is Monday.com free to use?
The wider Monday platform has a limited free tier for two members and three boards. Monday CRM itself starts on the paid Basic tier at $9/user/month.
What are the limitations of Bitrix24 free version?
You are capped at 12 users and 5 GB of storage. Invoicing, workflow automation, and advanced reporting stay locked until you upgrade to a paid tier.
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