⚡ Nhận định nhanh:
- Chạy: SugarCRM starts at $59/user/month. Close CRM starts at $35/seat/month.
- Phù hợp nhất cho: SugarCRM suits mid-size and large companies in manufacturing and distribution. Close CRM suits small businesses running high-volume tiếp cận cộng đồng.
- Điểm khác biệt chính: SugarCRM covers sales, marketing and service on one system. Close CRM builds everything around phone calls and email.
- Lựa chọn của chúng tôi: SugarCRM for most buyers. It handles wider workflows and scales past a single sales team.
These two products both call themselves CRM software.
They are not built for the same buyer.
SugarCRM is a full CRM platform for sales, marketing and service.
Close CRM is a sales engagement tool with a CRM attached.
That single difference decides which one fits your việc kinh doanh.
Toàn cảnh
This SugarCRM vs Close CRM comparison covers pricing, core features, and ease of use.
Chúng tôi cũng phân tích chi tiết từng hệ thống CRM phù hợp nhất với đối tượng nào.
Nguồn thông tin của chúng tôi bao gồm các thông số kỹ thuật đã công bố, tài liệu của nhà cung cấp và các bài đánh giá trên G2
Các cây bút của chúng tôi cũng đã dành thời gian trải nghiệm thực tế cả hai công cụ.
Những ghi chú đó xuất hiện trong phần "Những điều nhóm chúng tôi nhận thấy" bên dưới.
SugarCRM là gì?
SugarCRM is customer relationship management software for mid-size and large companies.
It splits into three arms: Sugar Market, Sugar Sell, and Sugar Serve.
Sugar Market handles marketing automation, SEO, and mạng xã hội.
Sugar Sell covers sales tự động hóa, reports, and product management.
Sugar Serve gives service teams smart routing and case tracking.
The company sells this as “Precision Selling” — guided selling built on CRM and ERP data.
Here is a walkthrough of the platform in action.
🏆 Winner: SugarCRM
One platform for sales, marketing and service. Built for companies with complex account management needs.
Bảng giá SugarCRM
Here is what SugarCRM costs per user per month.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Tiêu chuẩn | 59 đô la/người dùng/tháng | Small businesses needing core features and basic support |
| Trình độ cao | 85 đô la/người dùng/tháng | Teams needing advanced workflows and enhanced support |
| Thủ tướng | 135 đô la/người dùng/tháng | Enterprise level plans with service automation and online support |
Pricing verified August 2026.
Dùng thử miễn phí: No free trial on most plans. There is no free plan and no free version either.
Đảm bảo hoàn tiền: None published. Contracts run annually, so ask about exit terms before you sign.
📌 Ghi chú: The Standard plan covers basic workflows and reporting. Advanced adds deeper automation. No plan includes unlimited users, and every tier carries a ten user minimum.
⚠️ Pricing conflict flagged: Our research notes list different figures for SugarCRM pricing. They show Sugar Professional at $52 per user per month, Sugar Enterprise at $65, and Sugar Market at $1,000 per month for 10,000 contacts. The table above uses our verified SugarCRM cost data instead. Confirm your quote with the vendor, since ten users is the floor on every tier.
Những lợi ích chính của SugarCRM
Here is what makes SugarCRM worth a look:
- Góc nhìn toàn diện 360 độ về khách hàng: Every department sees the same record. Sales, marketing, and support stop working from separate copies of the truth.
- Trí tuệ nhân tạo SugarPredict: Domain-specific AI scores conversion likelihood. It also suggests next best actions inside the seller workflow.
- Tùy chỉnh chuyên sâu: You can customize SugarCRM with drag and drop workflows and no-code config. Custom fields, layouts, and relationships need no coding.
- Phạm vi toàn cầu: Support for over 30 languages and multiple currencies. That matters for companies expanding across borders.
- Deployment choice: On-premises, private cloud, or public cloud. Its open source CRM heritage lets you pick where data lives.
- Lower total cost than Salesforce: Rollout costs run about 42% cheaper. Total cost of ownership drops roughly 32%.
- Strong satisfaction scores: SugarCRM outranks Salesforce on customer experience ratings. Premium customers get 24/7 response.
Những điều nhóm chúng tôi nhận thấy
Của chúng tôi nhà văn set up a SugarCRM instance and spent several days building records and workflows. Here is what stood out from that hands-on time:
Ưu điểm và nhược điểm của SugarCRM
✅ Ưu điểm
- Covers sales, marketing and service on a single platform
- Modular design allows heavy customization without heavy coding
- Choice of on-premises, private cloud, or public cloud hosting
- Lowers total cost of ownership by up to 32% versus Salesforce
- REST and SOAP APIs connect legacy systems and other tools
❌ Nhược điểm
- Steep learning curve caused by the size of the feature set
- Ten user minimum blocks very small teams from signing up
- Customer service tools rate weaker than Zendesk or Salesforce Service Cloud
- Deeper changes to core modules still require software development work
Close CRM là gì?
Close CRM is a sales platform for small to medium-sized businesses.
It pulls email, calling, and SMS into one inbox.
Sales reps can talk to prospects without a separate phone system.
Every call, email, and note lands on a profile timeline.
That cuts manual data entry and keeps outreach history in one place.
The focus is narrow on purpose: close more deals, faster.
Watch how the inbox and dialer work together.
🥈 Runner Up: Close CRM
Built in calling, texting, and email in one inbox. Best for small teams that live on the phone.
Bảng giá CRM
Close prices per seat rather than per user.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Những điều cần thiết | 35 đô la/ghế/tháng | Bé nhỏ việc kinh doanh teams starting with built in calling |
| Sự phát triển | 99 đô la/ghế/tháng | Sales teams needing a power dialer and email sequences |
| Tỉ lệ | 139 đô la/ghế/tháng | Higher tiers wanting call coaching and custom objects |
Pricing verified August 2026.
Dùng thử miễn phí: Close offers a 14-day free trial. No credit card is needed to start.
Đảm bảo hoàn tiền: None advertised. The trial is how you test the product before paying.
📌 Ghi chú: A CSV import tool and a free one-click migration tool move your contacts across. Support during onboarding includes migration help and training.
⚠️ Pricing conflict flagged: Our research notes show a different lineup. They group startup features into a $59 plan and professional features into a $109 plan, dropping to $49 and $99 when billed annually, with an enterprise tier at $149. The table above uses our verified figures. Check the current price page before you buy.
Những lợi ích chính của Close CRM
Here is where Close CRM earns its keep:
- Chức năng gọi tích hợp: Reps dial straight from the browser. G2 reviews call the call functionality best in class.
- Power and predictive dialer: Both dialer types automate the dialing process. The predictive dialer can dial multiple numbers at once.
- Chế độ xem thông minh: Saved filters search and rank leads by criteria you set. That keeps the hottest lead at the top.
- Thiết lập nhanh chóng: A motivated team can go live inside the 14-day window. Full team engagement usually arrives within days.
- Follow ups on autopilot: Workflows fire reminders so nobody drops a warm lead. Response rates climb without extra admin work.
- Huấn luyện qua cuộc gọi trực tiếp: Managers listen in and help sales reps mid-call. Useful for training new hires quickly.
- Help resources: A help center, API docs for any developer, and regular product updates back the platform. Bảo vệ practices protect customer data.
Những điều nhóm chúng tôi nhận thấy
Our writer ran a Close CRM trial and worked a real lead list through it. Here is what stood out:
Ưu điểm và nhược điểm của Close CRM
✅ Ưu điểm
- Email, phone calls, and SMS live in one inbox
- Rated 4.7 out of 5 on G2 by users
- Quick onboarding with free one-click migration from other CRMs
- Lower entry price than most CRM options with calling included
❌ Nhược điểm
- Reporting is weak, which makes sales performance analysis harder
- Less customizable than rival CRM platforms
- Roughly 80 integrations, and some common ones are missing
- No marketing or service modules at all
So sánh tính năng
Here is how SugarCRM and Close CRM line up across ten areas. The table gives you the short version first.
| Tính năng | SugarCRM | Đóng CRM |
|---|---|---|
| Giá khởi điểm | 59 đô la/người dùng/tháng | 35 đô la/ghế/tháng |
| Dùng thử miễn phí | ❌ | ✅ 14 ngày |
| Gọi điện thoại tích hợp | ❌ | ✅ |
| Tự động hóa tiếp thị | ✅ Chợ Đường | ❌ |
| Tự động hóa dịch vụ | ✅ Đường | ❌ |
| Geo Mapping | ✅ | ❌ |
| Tích hợp lịch | ✅ | ✅ |
| Đối tượng tùy chỉnh | ✅ | ✅ Scale plan |
| Ứng dụng di động | ✅ | ✅ |
| Báo cáo độ sâu | ✅ Mạnh mẽ | ⚠️ Số lượng có hạn |
| Tốt nhất cho | Mid-size and large companies | Đội ngũ bán hàng nhỏ |
1. Sales Automation and Guided Selling
SugarCRM: Sales automation removes repetitive tasks from the seller’s day. SugarPredict scores which leads are likely to convert. It then suggests the next best action, which is what the company means by guided selling.
Đóng CRM: Automation here is about activity, not prediction. Workflows push follow ups and reminders on a schedule you set. It keeps sales reps moving rather than telling them who to call first.
2. Lead and Inbox Management
SugarCRM: Leads sit inside a wider record structure tied to accounts and cases. You can create custom fields and layouts to match specific business needs. Setup takes longer, but the model handles complex account hierarchies.
Đóng CRM: One inbox holds email, calls, and SMS per lead. Smart Views let you search and segment by any criteria. Reps work a queue instead of hunting through tabs.
3. Marketing Automation and Landing Pages
SugarCRM: Sugar Market runs campaigns, Công cụ SEO, and social media posting. Landing pages and forms feed straight into the same database sales uses. This is the biggest gap between the two products.
Landing pages and forms sit in the same thợ xây.
Đóng CRM: There is no marketing module. You get bulk email, email templates, and email sequences for outreach. For campaigns and landing pages you will need other tools alongside it.
4. Built In Calling and Conversations
Đóng CRM: Calling is the headline feature. A power dialer works one list at a time, while the predictive dialer can dial multiple numbers and connect the first answer. Call coaching lets a manager join live.
Lead records feed straight into that calling queue.
SugarCRM: Phone calls run through integrations rather than a native dialer. Logging a call is easy, but placing one needs a connected system. High-volume calling teams will feel that gap.
⚠️ Cảnh báo: If your team makes hundreds of calls a day, this feature alone may decide the choice. No amount of customization in SugarCRM replaces a native dialer.
5. Reporting and Sales Performance
SugarCRM: Reports cover sales performance and product performance across the funnel. Forecasting tools track revenue against quota by rep and region. Dashboards are configurable without code.
Đóng CRM: Reporting handles quick KPI snapshots and custom graphs for activity. Users have said the reporting functionality is weak for deeper analysis. That is the most common complaint in reviews.
6. Tích hợp và các công cụ khác
SugarCRM: Native connectors plus third-party add-ons cover most stacks. REST and SOAP APIs give any developer direct access to the data. It links new and legacy technology to merge front and back office systems.
Đóng CRM: Roughly 80 integrations cover the common picks, including Zoom meetings and calendar integration. Some connections found in other CRMs are missing. Check your must-have list before committing.
7. AI, Personalization, and Custom Links
SugarCRM: AI features include predictive lead scoring, generative AI, and sentiment analysis. Custom URLs let marketing track campaign traffic back to records. The AI is trained on CRM data patterns rather than bolted on.
Đóng CRM: Sales AI summarizes calls and drafts replies inside the inbox. It aims to save time on admin, not to score your pipeline. Simpler in scope, quicker to understand.
8. Customization and Custom Fields
SugarCRM: No-code config uses drag and drop tools for dashboards and basic workflows. Advanced workflows and new business modules do need coding. Many companies hire a partner for that stage.
Đóng CRM: You can add custom fields, custom objects, and multiple pipelines. The ceiling is lower than SugarCRM’s by design. That trade keeps the interface simple enough for full team engagement.
9. Security, Access, and Deployment
SugarCRM: You choose where data resides across on-premises, private cloud, or public cloud. That open source heritage avoids vendor lock-in. Role-based access controls suit companies with many employees.
Đóng CRM: Cloud only, with security handled by the vendor. A mobile app covers work from any mobile device, and the desktop app mirrors it. There is even an ROI calculator to model returns before you buy.
10. Định giá & Chi phí
Here are the CRM prices side by side.
| Cấp độ | SugarCRM | Đóng CRM |
|---|---|---|
| Gói miễn phí | ❌ | ❌ |
| Lối vào | Phiên bản tiêu chuẩn — 59 đô la/người dùng/tháng | Gói cơ bản — 35 đô la/ghế/tháng |
| Giữa | Nâng cao — 85 đô la/người dùng/tháng | Tăng trưởng — 99 đô la/người dùng/tháng |
| Đứng đầu | Phiên bản cao cấp — 135 đô la/người dùng/tháng | Thang giá — 139 đô la/ghế/tháng |
| Minimum seats | Ten users | Một |
SugarCRM: The $59 entry looks mid-range until you apply the ten user minimum. That sets a real floor of roughly $590 per month. In exchange you get marketing and service modules that Close does not sell.
Đóng CRM: Close looks like the more affordable CRM at entry, and one seat is enough to start. The jump from Essentials to Growth is steep though. Small businesses on tight budgets should map which advanced features they truly need.
Các kịch bản khác nhau
| Nếu bạn cần… | Chọn | Tại sao |
|---|---|---|
| Fewer than ten seats | Đóng CRM | No user minimum |
| Marketing and service in one system | SugarCRM | Sugar Market and Sugar Serve |
| Số lượng cuộc gọi điện thoại lớn | Đóng CRM | Native power dialer |
| Complex account management | SugarCRM | Deeper data model |
| Báo cáo và dự báo chuyên sâu | SugarCRM | Stronger analytics |
| Live in two weeks | Đóng CRM | Free trial and fast setup |
💰 Ngân sách của bạn
Close starts lower per seat and has no seat floor. SugarCRM’s ten user minimum makes it the pricier entry for a small business.
🔌 Bộ công nghệ của bạn
SugarCRM connects to legacy ERP and back-office software through REST and SOAP APIs. Close covers popular apps but leaves gaps other CRMs fill.
📞 Quy trình bán hàng của bạn
Choose Close if your sales process runs on dialing and quick follow ups. Pick SugarCRM if long cycles and multi-department sales processes describe your business.
🎓 Trình độ kinh nghiệm của bạn
SugarCRM has a steep learning curve, and many buyers hire a partner to configure it. Close is simple enough that a sales team can manage it alone.
🆓 Dùng thử và bản demo miễn phí
Close gives you 14 days to test it with real clients and live calls. SugarCRM runs demos instead, so budget time for a guided walkthrough.
🛟 Các tùy chọn hỗ trợ
SugarCRM support ranges from online-only up to 24/7 global response on top tiers. Close leans on proactive onboarding, a help center, and migration help.
Hướng dẫn chuyển đổi
Already on one of these? Here is what changes if you move.
🔄 Switching from SugarCRM to Close CRM?
✅ Những lợi ích bạn sẽ nhận được:
- Built in calling with a power dialer and predictive dialer
- A much shorter setup, often live inside two weeks
- No ten user minimum, so tiny teams can start
❌ Những gì bạn sẽ mất:
- Sugar Market campaigns and Sugar Serve service features
- Deep forecasting, geo mapping, and multi-currency support
- On-premises hosting and full control over where data lives
📋 Cách chuyển đổi:
- Export leads, contacts, and opportunities from SugarCRM to CSV
- Start the Close 14-day free trial and create your pipelines
- Use the one-click migration tool, then rebuild your email templates
🔄 Switching from Close CRM to SugarCRM?
✅ Những lợi ích bạn sẽ nhận được:
- Marketing automation and case management in the same platform
- Reporting depth that supports real revenue forecasting
- Room to grow customer relationships across many departments
❌ Những gì bạn sẽ mất:
- The native dialer and single-inbox calling workflow
- Live call coaching for training sales reps
- A setup a small team can manage without help
📋 Cách chuyển đổi:
- Export your Close data and kiểm toán which custom fields you still need
- Scope the SugarCRM build with the vendor team or a partner
- Import records, then rebuild workflows before you retire Close
Những điều mà bài đánh giá của chúng tôi chưa đề cập
This comparison focused on sales, marketing and service for mid-market and small business buyers. We did not test on-premises SugarCRM installs, custom ERP builds, or partner-led rollouts. Enterprise contract terms and volume discounts sit outside what we could verify. If you run a call center or a regulated company, your priorities will differ from what we describe here.
Phán quyết cuối cùng
| Loại | Người thắng |
|---|---|
| 💰 Giá vé vào cửa | Đóng CRM |
| 🚀 Các tính năng chính | SugarCRM |
| 📞 Calling and Outreach | Đóng CRM |
| 📊 Reporting and Forecasting | SugarCRM |
| 👶 Dễ sử dụng | Đóng CRM |
| 🔌 Tích hợp | SugarCRM |
| 🛠️ Tùy chỉnh | SugarCRM |
| 🏆 Người chiến thắng chung cuộc | SugarCRM |
🏆 WINNER: SUGARCRM
SugarCRM wins 4 of 7 categories.
Phù hợp nhất cho: Manufacturing and distribution, mid-size companies, teams needing marketing and service in one place
These are two different products wearing the same label. SugarCRM is a full CRM platform. Close CRM is a sales engagement tool that also stores records.
Close is excellent at what it targets. If your day is phone calls and follow ups, it will bring in more leads per rep than a heavier system.
But most growing companies need more than outreach. SugarCRM handles marketing, service, and forecasting on one platform, which is why it takes the win here.
So sánh thêm về SugarCRM
Here is how SugarCRM measures up against other CRM alternatives:
So sánh SugarCRM và Salesforce
SugarCRM vượt trội nhờ: Roughly 42% cheaper rollout costs, up to 32% lower total cost, higher customer experience scores
Salesforce thắng thế nhờ: Larger partner network, wider app marketplace, deeper reporting add-ons
SugarCRM vượt trội nhờ: Hosting choice including on-premises, industry builds for manufacturing, no-code depth for odd workflows
HubSpot thắng nhờ: Free version to start, gentler onboarding, stronger content marketing tooling
SugarCRM vượt trội nhờ: Full sales pipeline, marketing campaigns, unified record across departments
Zendesk thắng thế ở các điểm sau: Stronger ticketing, better help desk reporting, easier agent setup
SugarCRM vượt trội nhờ: ERP-grade integrations, multi-currency and 30+ languages, deployment flexibility
Insightly thắng nhờ: Lower starting cost, project management built in, faster time to first value
So sánh thêm về Close CRM
Dưới đây là cách Close CRM so sánh với các phần mềm CRM khác:
Những chiến thắng sít sao trong các trận đấu: Native dialer, tighter inbox workflow, faster rollout for a small sales team
HubSpot thắng nhờ: Free tier, marketing hub, far more integrations
Những chiến thắng sít sao trong các trận đấu: Calling and SMS built in, sales-first defaults, call coaching for reps
CRM thắng lớn vào thứ Hai nhờ: Visual boards, wider team use beyond sales, cheaper mid tiers
So sánh Close CRM và Freshsales CRM
Những chiến thắng sít sao trong các trận đấu: Predictive dialer quality, quicker onboarding, one-click migration from other CRMs
Freshsales thắng nhờ: Lower entry price, built-in chat, broader reporting for the money
So sánh Close CRM và Capsule CRM
Những chiến thắng sít sao trong các trận đấu: Outbound calling volume, sequences and bulk email, sales automation depth
Capsule thắng nhờ: Cheaper seats, simpler contact management, lighter admin load
Câu hỏi thường gặp
SugarCRM được dùng để làm gì?
It manages sales, marketing and service on one platform. Companies use it to track customer relationships, run campaigns, and forecast revenue across departments.
Close khác biệt với các hệ thống CRM khác như thế nào?
It bundles calling, SMS, and email into the record itself. Most rivals treat outreach as an add-on, so Close feels closer to a sales engagement tool.
Phần mềm CRM thường có giá bao nhiêu?
Most business plans land between $25 and $150 per user per month. SugarCRM starts at $59 per user per month and Close starts at $35 per seat.
Những nhược điểm của SugarCRM là gì?
The learning curve is steep and the ten user minimum shuts out tiny teams. Service tools also trail dedicated help desk products.
Close.io có phải là một hệ thống CRM không?
Yes. Close.io was the original name for Close, and it works as a CRM with calling, texting, and email built into the same app.
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