⚡ Nhận định nhanh:
- Chạy: Freshsales CRM starts at $9/user/month. Zoho CRM starts at $10/month and keeps a free version.
- Phù hợp nhất cho: Freshsales CRM suits sales teams that want Freddy AI and built-in phone. Zoho CRM suits growing việc kinh doanh operations that need many connected zoho tools.
- Điểm khác biệt chính: Freshsales CRM is one focused sales app. Zoho CRM is a unified platform that plugs into dozens of other zoho tools.
- Lựa chọn của chúng tôi: Zoho CRM for most users. It costs less at the top tier and scales further as your company grows.
Freshsales CRM and Zoho CRM both promise to fix messy sales processes.
After comparing them, they are not really built for the same buyer.
Freshsales CRM is a focused sales app with strong ai features baked in.
Zoho CRM is a wider crm system that connects to dozens of other zoho tools.
That one difference shapes price, setup time, and how far each platform can stretch.
Toàn cảnh
This Freshsales CRM vs Zoho CRM comparison covers pricing, features, tự động hóavà dễ sử dụng.
We also break down which crm software fits which kind of company.
Our sources include published specs, official documentation, and G2 and Capterra feedback.
Both tools run in any modern browser, so no software install is needed.
By the end you will know which one matches your sales process.
Freshsales CRM là gì?
Freshsales is an AI-powered platform for sales, marketing, and customer interactions.
Sản phẩm này được ra mắt vào năm 2016, là sản phẩm chủ lực thứ hai của Freshworks.
The cloud-based tool centralizes contact details and every touchpoint in one record.
Freddy AI scores leads, predicts deal risks, and suggests the next best action.
Loading...
Freshworks tuyên bố có hơn 67.000 khách hàng trên toàn thế giới sử dụng các sản phẩm của mình.
Freshsales CRM
A sales-first crm with phone, email, chat, and SMS in one hộp thư đến. Freddy AI handles basic lead scoring for you. Try it free for 21 days.
Bảng giá CRM Freshsales
Here is what Freshsales costs per user. Let’s break it down.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Sự phát triển | 9 đô la/người dùng/tháng | Doanh nghiệp nhỏ các đội bắt đầu |
| Chuyên nghiệp | 39 đô la/người dùng/tháng | Multiple pipelines and advanced features |
| Doanh nghiệp | 59 đô la/người dùng/tháng | Large businesses needing deeper controls |
Pricing verified August 2026.
Dùng thử miễn phí: Yes. Freshsales offers a 21-day free trial on every tier, with no credit card required to open a new account.
Đảm bảo hoàn tiền: No blanket refund window is published. Freshworks handles refunds case by case, so cancel before renewal.
📌 Ghi chú: Freshsales also runs a free version for up to 3 users with most core features included. Pricing has dropped a lot over the years and now sits 2 to 3 times lower than it once did.
⚠️ Pricing conflict: Của chúng tôi dữ liệu sheet lists Growth at $9 and Enterprise at $59 per user per month. Some public sources list $11 and $71 instead. We use our verified figures above. Check the pricing page before you buy, since add ons and annual terms change the total.
Những lợi ích chính của Freshsales CRM
Dưới đây là những lý do khiến Freshsales đáng để bạn xem xét:
- Freddy AI scoring: Freddy AI scores leads on behavior and profile. That focus lifts conversion rates for busy sales reps.
- Góc nhìn toàn diện 360 độ về khách hàng: Every call, email, and note sits on one timeline. You see the full history of customer interactions at a glance.
- Giao tiếp tích hợp: Phone, email, chat, and SMS live in a unified inbox. No separate email client is required.
- Kanban deal management: Visual sales pipelines track deal progress and expose bottlenecks fast.
- Phạm vi tiếp cận đa kênh: Talk to customers over WhatsApp Business, Facebook Messenger, and LINE from the same screen.
- Freshworks fit: It ties tightly to Freshmarketer, Freshdesk, and other Freshworks products for marketing and customer support.
- Truy cập trên thiết bị di động: Hệ điều hành iOS và Android app supports offline access and call logging on the road.
Những điều nhóm chúng tôi nhận thấy
Note: We have not had extended hands-on time inside Freshsales CRM yet. The points above come from published documentation and verified user feedback on G2 and Capterra.
Capterra and G2 reviewers rate it around 4.5 out of 5 on average.
The same review sites flag a slow and overwhelming experience, with cluttered navigation and slow load times.
Ưu điểm và nhược điểm của Freshsales CRM
✅ Ưu điểm
- Giao diện trực quan, dễ học.
- Freddy AI scores leads and flags deal risks
- Phone, email, chat, and SMS built into one inbox
- 21-day free trial on every plan
- Giá trị tuyệt vời cho các doanh nghiệp vừa và nhỏ.
❌ Nhược điểm
- Cluttered navigation and slow loading times
- Around 385 integrations, fewer than older rivals
- Thiếu một số chức năng có trong HubSpot và Salesforce
- Limited native connectors outside Freshworks products
Zoho CRM là gì?
Zoho CRM is customer relationship management software for sales, marketing, and support teams.
It works as a central repository for customer data across the whole company.
Leads, accounts, contacts, and deals all sit inside one crm system.
Zia, the built-in virtual trợ lý, adds artificial intelligence to daily sales activities.
Over 300,000 businesses use Zoho CRM globally.
Any honest zoho crm review has to start with that scale.
🏆 Winner: Zoho CRM
A unified platform for sales, marketing, and customer support. Zia AI agents handle scoring and timing. Start on the free version for up to three users.
Bảng giá Zoho CRM
Here is what Zoho CRM costs in 2026. Let’s break it down.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Miễn phí | $0 | Up to three users testing a crm |
| Tiêu chuẩn | 10 đô la/tháng | Small business sales processes |
| Chuyên nghiệp | 30 đô la/tháng | Multiple pipelines and inventory management |
| Phần thưởng | 40 đô la/tháng | Large businesses wanting advanced features |
Pricing verified August 2026.
Dùng thử miễn phí: Yes. Paid tiers come with a free trial and no credit card required to create a new account.
Đảm bảo hoàn tiền: Zoho publishes a 45-day refund window on annual plans. Monthly plans stop at the next billing date.
📌 Ghi chú: Annual subscribers save up to 34 percent versus monthly billing. Zoho also lists Enterprise and Ultimate plans on its own site for large businesses that need more.
⚠️ Pricing conflict: Our verified sheet lists Zoho CRM’s Standard plan at $10/month. Some public sources quote $14/month billed annually and place the Enterprise tier at $40. Prices shift by region and currency, so confirm at checkout.
Những lợi ích chính của Zoho CRM
Here is why so many teams pick this platform:
- Zia AI agents: Zia predicts the best contact times based on client behavior. That timing helps sales reps reach people when they actually respond.
- Workflow rules and macros: Workflow rules run on simple if this, then that logic. Macros automate tasks in bulk across records.
- Lead generation built in: Website forms and email capture feed leads straight into the system. Lead scoring keeps contact management tidy.
- Connected zoho tools: Zoho Campaigns handles mass emails and Zoho Social covers social media posting.
- Third party apps: Zoho CRM integrates with over 100 third party apps, including Zoom, Slack, Google Chat, and Microsoft Teams.
- Hợp tác nhóm: The Feeds panel gives internal teams instant messaging with remote colleagues.
- Mobile card scanning: The mobile app scans business cards and opens contacts and leads in seconds.
Những điều nhóm chúng tôi nhận thấy
Note: We have not run a long hands-on trial of Zoho CRM. The notes below come from official documentation and public user feedback.
Reviewer opinion on ease of use is split. Some call the interface clean and intuitive for beginners.
Others describe a steep learning curve once customization starts. Dashboards can be reshaped to fit how your team works.
Ưu điểm và nhược điểm của Zoho CRM
✅ Ưu điểm
- Free plan covers up to three users
- Zia AI adds scoring, timing, and predictions
- Integrates with over 100 third party apps
- Customization options match your own business processes
- Annual subscribers save up to 34 percent
❌ Nhược điểm
- Quá trình học hỏi khá khó khăn đối với người dùng mới.
- Free plan support takes 1-2 business days
- Fastest response times sit behind higher tier plans
- Many features mean longer setup before launch
So sánh tính năng
Ready for a closer look at Freshsales CRM vs Zoho CRM? We compare ten areas that decide most purchases, then finish with cost.
| Tính năng | Freshsales CRM | Zoho CRM |
|---|---|---|
| Giá khởi điểm | 9 đô la/người dùng/tháng | 10 đô la/tháng |
| Phiên bản miễn phí | ✅ Tối đa 3 người dùng | ✅ Up to three users |
| Built-in Phone and SMS | ✅ | ❌ Telephony via integration |
| Trí tuệ nhân tạo | ✅ Trí tuệ nhân tạo Freddy | ✅ Zia AI agents |
| Quản lý hàng tồn kho | ❌ | ✅ |
| Ứng dụng của bên thứ ba | ✅ Around 385 | ✅ Over 100 |
| Nhiều đường ống | ✅ Pro and above | ✅ Professional and above |
| Dự báo doanh số | ✅ | ✅ |
| Dùng thử miễn phí | ✅ 21 ngày | ✅ On paid tiers |
| Tốt nhất cho | Sales teams wanting one focused app | Businesses running many connected tools |
1. Contact Management and Customer Data
Freshsales CRM: Every record holds contact details, a contact number, and a full timeline of touchpoints. That 360-degree customer view means nobody has to dig through an old email client for history.
Zoho CRM: The platform offers leads, contacts, accounts, and deals as separate modules you can reshape. It acts as one store of customer data for sales, marketing, and customer support alike.
2. Artificial Intelligence and Scoring
Freshsales CRM: Freddy AI scores leads on behavior and profile, then flags deals at risk. It also recommends the next best action to close a deal.
Zoho CRM: Zia works as a virtual assistant across the crm. It predicts optimal contact times from client behavior and powers AI-driven analytics across the whole pipeline.
⚠️ Cảnh báo: Both sets of ai features need clean data before predictions mean anything. A half-filled database gives weak scores on either platform.
3. Deal Management and Multiple Pipelines
Freshsales CRM: Visual sales pipelines use Kanban boards to track deal progress. Bottlenecks show up quickly, which is why deal management scores well in reviews.
Zoho CRM: Multiple pipelines open up from the Professional tier. Very small teams can also start on Bigin, Zoho’s lighter pipeline tool, and move up later.
4. Marketing Campaigns and Mass Emails
Freshsales CRM: You can send personalized bulk emails and watch activity on each one. Collected data then feeds personalized marketing campaigns through Freshmarketer.
Zoho CRM: Zoho Campaigns handles mass emails, while Zoho Social schedules social media posts. Both connect back to the same contact records.
5. Lead Generation and Web Forms
Freshsales CRM: Web forms push new leads into the pipeline without manual entry. Event tracking on your website shows what a prospect looked at before they filled the form.
Zoho CRM: Lead generation runs through website forms and inbound email capture. A landing page thợ xây sits alongside it for campaign traffic.
6. Automation and Workflow Rules
Freshsales CRM: Sales sequences automate repetitive follow-ups so reps spend more time selling. You can create a task list and trigger reminders from stage changes.
Zoho CRM: Workflow rules follow if this, then that logic, and macros automate tasks in batches. Real time notifications tell reps the moment a record changes.
7. Customer Support and Team Collaboration
Freshsales CRM: Every plan includes 24/5 support by phone, chat, and email. Freshdesk OMNI links sales and support teams so a human sees the full ticket history.
Zoho CRM: Classic support covers email and live chat during business hours. Premium adds 24-hour help five days a week, and Enterprise promises a one-hour response, 24/7.
⚠️ Cảnh báo: Free plan users on Zoho CRM wait 1-2 business days for a reply. Freshsales gives paid-level support hours even on entry plans.
8. Multiple Channels and Live Chat
Freshsales CRM: Phone, email, chat, and SMS sit in one unified inbox. WhatsApp Business, Facebook Messenger, and LINE extend those customer interactions further.
Zoho CRM: Omnichannel communication spans multiple channels, and SalesIQ adds live chat on your site. Telephony arrives through integration rather than a native dialer.
9. Third Party Apps and Integrations
Freshsales CRM: The marketplace holds around 385 integrations and apps, covering Google, Microsoft 365, Slack, and Zoom. Native connectors outside Freshworks products stay limited, though.
Zoho CRM: Over 100 third party apps connect, including Google Analytics, telephony, and email marketing tools. Paid plans allow unlimited integrations, so one connection rarely blocks another.
10. Analytics, Reports and Sales Forecasting
Freshsales CRM: About a dozen predefined sales reports ship ready to edit. AI insights help managers track team performance and handle revenue sales forecasting.
Zoho CRM: Standard reports cover pipeline, activity, and revenue, and pie charts break results down by owner or stage. Custom dashboards give managers real time insights against annual goals.
11. Định giá & Chi phí
Hãy cùng so sánh hai bản thiết kế này cạnh nhau.
| Cấp độ | Freshsales CRM | Zoho CRM |
|---|---|---|
| Miễn phí | Free version, up to 3 users | $0, up to three users |
| Lối vào | Tăng trưởng: 9 đô la/người dùng/tháng | Tiêu chuẩn: 10 đô la/tháng |
| Giữa | Phiên bản Pro: 39 đô la/người dùng/tháng | Gói chuyên nghiệp: 30 đô la/tháng |
| Đứng đầu | Doanh nghiệp: 59 đô la/người dùng/tháng | Gói cao cấp: 40 đô la/tháng |
Freshsales CRM: The $9 entry tier is the cheapest way in, and reviewers call it excellent value for money. Costs climb fast at the top, where Enterprise reaches $59 per user.
Zoho CRM: Premium tops out at $40, well below the Freshsales ceiling. Billed annually, the gap widens further because annual subscribers save up to 34 percent.
Các kịch bản khác nhau
| Nếu bạn cần… | Chọn | Tại sao |
|---|---|---|
| A permanent free version | Zoho CRM | Free tier for up to three users |
| Tích hợp chức năng điện thoại và nhắn tin SMS. | Freshsales CRM | Native dialer, no add ons |
| Quản lý hàng tồn kho | Zoho CRM | Quotes and stock modules included |
| Thiết lập nhanh nhất | Freshsales CRM | Intuitive interface, shorter learning curve |
| Còn nhiều tiềm năng phát triển | Zoho CRM | Connects to dozens of other zoho tools |
| Giảm chi phí khi sản xuất quy mô lớn. | Zoho CRM | Top tier is $19 cheaper |
💰 Ngân sách của bạn
Freshsales wins the entry price by a dollar. Zoho wins the long game, since its top plan costs $19 less per seat.
🔌 Bộ công nghệ của bạn
Already running Freshdesk or Freshmarketer? Freshsales slots in neatly. Already using zoho tools like Books or Desk? Zoho keeps everything under one login.
📝 Quy trình bán hàng của bạn
Phone-heavy teams get more from the Freshsales dialer. Teams that run quotes, invoices, and stock will prefer how Zoho handles business operations end to end.
🎓 Trình độ kinh nghiệm của bạn
First crm ever? Freshsales is quicker to learn. Zoho rewards patience, because deep customization takes time before it pays off.
🆓 Dùng thử và bản demo miễn phí
Freshsales gives 21 days on every tier with no credit card. Zoho lets you sit on the free plan indefinitely while you test.
🛟 Các tùy chọn hỗ trợ
Freshsales gives 24/5 phone, chat, and email on all plans. Zoho reserves its one-hour response for higher tier plans.
🔐 Bảo mật và riêng tư dữ liệu
Both publish security and privacy documentation for regulated buyers. If health insurance portability rules apply to your records, request the compliance paperwork before you sign.
Hướng dẫn chuyển đổi
Already on one of these? Here is what changes if you move.
🔄 Switching from Freshsales CRM to Zoho CRM?
✅ Những lợi ích bạn sẽ nhận được:
- A free version you can keep forever
- Inventory management, quotes, and invoices
- Access to dozens of other zoho tools on one account
❌ Những gì bạn sẽ mất:
- The native phone and SMS dialer
- Freddy AI next-best-action prompts
- 24/5 support on the cheapest paid plan
📋 Cách chuyển đổi:
- Export leads, contacts, accounts, and deals to CSV from Freshsales
- Create a new account on the Zoho free plan and map your fields
- Import, then rebuild workflow rules before you switch off the old system
🔄 Switching from Zoho CRM to Freshsales CRM?
✅ Những lợi ích bạn sẽ nhận được:
- Phone, email, chat, and SMS in one unified inbox
- A shorter learning curve for new sales reps
- 24/5 support on every plan, plus a 21-day free trial
❌ Những gì bạn sẽ mất:
- The permanent free plan for up to three users
- Inventory management and the wider zoho tools family
- Cheaper top-tier pricing at $40 versus $59
📋 Cách chuyển đổi:
- Export your Zoho modules and any custom fields to CSV
- Start the 21-day Freshsales trial, no credit card required
- Import records, rebuild sequences, then connect your email client
Những điều mà bài đánh giá của chúng tôi chưa đề cập
This comparison focused on small business and mid-market use. We did not test custom API builds, bulk licensing, or industry compliance paperwork such as health insurance portability rules. Our notes reflect the August 2026 versions, and both vendors ship new features regularly. If you manage 100+ seats, your priorities will differ from what we covered here.
Phán quyết cuối cùng
| Loại | Người thắng |
|---|---|
| 💰 Giá cả | Zoho CRM |
| 🚀 Các tính năng chính | Zoho CRM |
| 🤖 Tính năng AI | Zoho CRM |
| 📞 Tích hợp chức năng liên lạc | Freshsales CRM |
| 👶 Dễ sử dụng | Freshsales CRM |
| 🔌 Tích hợp | Zoho CRM |
| 📊 Analytics and Reports | Zoho CRM |
| 🏆 Người chiến thắng chung cuộc | Zoho CRM |
🏆 NGƯỜI CHIẾN THẮNG: ZOHO CRM
Zoho CRM wins 5 out of 7 categories.
Phù hợp nhất cho: growing small business teams, companies that want one unified platform, and buyers who need inventory management alongside sales.
These are two different products aimed at two different buyers. Freshsales CRM is a focused sales app that gets a team selling within a day.
Zoho CRM is a wider system that can manage sales, marketing, and customer support from one place. It asks for more setup time and gives back more room to grow.
Freshsales is a strong pick if your team lives on the phone and wants software that works on day one. Its Kanban boards and Freddy AI cover the basics well.
If you want the phần mềm quản lý quan hệ khách hàng tốt nhất value across a whole company, though, Zoho CRM is the safer long-term bet.
So sánh thêm về Freshsales CRM
Here is how Freshsales stacks up against other crm software:
So sánh Freshsales CRM và HubSpot
Freshsales thắng nhờ: cheaper paid entry at $9, a native dialer on every plan, and 24/5 support without an upgrade
HubSpot thắng nhờ: a far larger app marketplace, deeper content marketing tooling, and stronger báo cáo on the free tier
So sánh Freshsales CRM và Pipedrive
Freshsales thắng nhờ: built-in phone and SMS, a free plan for 3 users, and Freddy AI scoring included lower down the range
Truyền động đường ống thắng nhờ: faster pipeline setup, lighter navigation, and a cleaner mobile experience for field reps
So sánh Freshsales CRM và Salesforce
Freshsales thắng nhờ: much lower cost per seat, faster onboarding, and no consultant needed to launch
Salesforce thắng thế nhờ: depth of customization, a huge partner network, and reporting built for very large businesses
So sánh chi tiết hơn về Zoho CRM
Here is how Zoho CRM measures up against its closest rivals:
So sánh Zoho CRM và Salesforce
Zoho CRM vượt trội ở các điểm sau: a free tier Salesforce does not offer, a $40 ceiling on our verified plans, and setup a small team can finish alone
Salesforce thắng thế nhờ: enterprise governance controls, AppExchange breadth, and a bigger pool of certified admins to hire
Zoho CRM vượt trội ở các điểm sau: price per seat as headcount grows, inventory and quoting modules, and tight links to finance and support apps
HubSpot thắng nhờ: polish for non-technical users, campaign analytics, and onboarding documentation quality
Zoho CRM vs Bigin by Zoho
Zoho CRM vượt trội ở các điểm sau: Zia AI, custom modules, and headroom for a company past its first ten staff
Bigin wins on: a lower monthly price, a simpler task list view, and setup measured in minutes rather than weeks
Câu hỏi thường gặp
Zoho CRM có giá bao nhiêu mỗi tháng?
Our verified plans run $0, $10, $30, and $40 per month. Some public price lists quote different figures by region, so always confirm at checkout.
Is Zoho CRM actually free?
Yes. The free plan supports up to three users with core contact and deal features. Support on that tier takes 1-2 business days.
Freshsales có phải là phần mềm CRM không?
Yes. It is the sales crm inside the Freshworks suite, launched in 2016. It handles leads, deals, email, phone, and reporting in one place.
Phương án nào tốt hơn cho doanh nghiệp nhỏ?
Zoho CRM, in most cases. The free tier costs nothing and the top plan stays cheaper. Pick Freshsales if your team needs a built-in phone.
Is Zoho better than Salesforce?
For smaller teams, usually yes on price and setup speed. Salesforce still leads on governance and customization depth for very large businesses.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 