⚡ Hızlı Değerlendirme:
- Fiyatlandırma: Freshsales starts at $9/user/month. Copper CRM pricing also starts at $9/seat/month, but climbs to $99.
- En uygun kullanım alanı: Freshsales for sales teams that want AI scoring and built-in calling. Copper for teams living inside Gmail and Google Calendar.
- Temel fark: Freddy AI scores leads and predicts deal risk. Copper has no AI layer, but its Google Workspace integration is deeper.
- Bizim tercihimiz: Taze satışlar CRM for most businesses. It rates 4.0 against Copper’s 3.5 and does more at every price point.
Copper CRM was built for one thing: Google Workspace.
Freshsales CRM was built for sales teams of any stack.
That single split explains almost every difference between them.
One lives in your Gmail inbox. The other runs its own platform.
Here is how the two compare on price, features, and daily use.
Genel Bakış
This Freshsales vs Copper CRM comparison covers pricing, core features, and ease of use.
Bizim yazar spent hands-on time with Copper CRM directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
We also flag where public pricing pages disagree with our veri.
By the end you will know which sales CRM fits your işletme.
Freshsales CRM nedir?
Freshsales CRM is an AI-powered customer relationship management platform for sales teams.
It launched in 2016 as the second major product from Freshworks.
The tool centralizes customer data and shows every touchpoint on one timeline.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit in one unified inbox.
Freshworks says over 67,000 customers worldwide use its products.
🏆 Kazanan: Freshsales CRM
Freddy AI scores every new lead as it lands. A 21-day free trial covers all tiers, with no credit card required.
Freshsales CRM Fiyatlandırması
Three paid tiers cover solo sellers up to larger sales teams.
| Plan | Fiyat | En İyisi İçin |
|---|---|---|
| Büyüme | 9$/kullanıcı/ay | Küçük işletme takımlar yeni başlıyor |
| Profesyonel | 39$/kullanıcı/ay | Büyüyen ekiplerin ihtiyacı otomasyon |
| Girişim | 59$/kullanıcı/ay | Larger teams needing advanced capabilities |
Pricing verified September 2026.
Ücretsiz deneme sürümü: 21 days across every tier, with no credit card required to create a new account.
Para iade garantisi: Freshworks does not publish a blanket refund window. Annual billing is handled case by case through support.
📌 Not: Freshsales pricing has dropped 2 to 3 times over the years. That is a large part of why it reads as excellent value for small and medium sized businesses today.
⚠️ Pricing conflict: Some public sources list an entry plan at $11/user/month, an Enterprise tier at $71/user/month, and a free plan for up to 3 users. Our verified figures are $9, $39, and $59 with no free tier, so we use those in every table here. Confirm the live page before you buy.
Freshsales CRM'in Başlıca Faydaları
Here is what makes this CRM software worth a look:
- Freddy AI scoring: Ranks each new lead on behavior and profile. It also predicts deal risk and recommends the next move to close.
- 360 derece müşteri görünümü: Every call, email, and toplantı sits on one timeline. Sales reps stop digging through inboxes for context.
- Kanban pipelines: Visual boards track deal progress and expose bottlenecks fast. You can create pipelines for different products or regions.
- Omnichannel messaging: Email, phone, WhatsApp Business, Facebook Messenger, and LINE run from one screen. Replies stay attached to the contact record.
- Freshworks suite fit: Freshdesk and Freshmarketer connect natively. Teams already on other Freshworks products get marketing and support in the same account.
- Reports that answer questions: Around a dozen predefined sales reports ship ready to use, and all of them are customizable for forecasting.
- Mobile app with offline access: O iOS and Android app logs calls and works without a connection. Field sales reps can update records anywhere.
Ekibimizin Fark Ettiği Şeyler
Note: We have not had extended hands-on time with Freshsales CRM yet. The notes above come from published documentation, the Freshworks pricing page, and public G2 and Capterra reviews. On those platforms it holds an average score of 4.5 out of 5.
Freshsales CRM'in Artıları ve Eksileri
✅ Artıları
- Freddy AI potansiyel müşterileri puanlandırır, anlaşma risklerini tahmin eder ve atılacak en iyi adımları önerir.
- Built-in phone, email, chat, and SMS in a single unified inbox
- Her kademede 21 günlük ücretsiz deneme süresi, kredi kartı gerekmez.
- Excellent value for small and medium sized businesses at $9/user/month
- Tüm planlarda 7/24 telefon, sohbet ve e-posta desteği mevcuttur.
❌ Dezavantajlar
- Navigation feels cluttered and pages can be slow to respond
- Around 385 integrations is fewer than HubSpot or Salesforce teklif
- Native connectors with third-party tools are thin outside the Freshworks suite
Bakır CRM nedir?
Copper CRM is a sales CRM built specifically for Google Workspace.
2012'de Gmail uzantısı olarak piyasaya sürüldü ve manuel veri girişini ortadan kaldırdı.
A Chrome extension puts the CRM inside your Gmail inbox.
You can create leads, companies, and tasks directly from Gmail or Google Calendar.
Records fill themselves from email, so reps type less.
Copper, Google da dahil olmak üzere dünya çapında 30.000'den fazla CRM müşterisine sahip olduğunu iddia ediyor.
The walkthrough below shows how the tool behaves day to day.
Bakır CRM
The only CRM made for Google Workspace. Manage clients and deals without leaving Gmail. A 14-day free trial is available.
Bakır CRM Fiyatlandırması
Four tiers run from a contacts-only entry plan to a full business tier.
| Plan | Fiyat | En İyisi İçin |
|---|---|---|
| Başlangıç | Koltuk başına aylık 9 dolar | Sadece iletişim bilgilerini düzenleme |
| Temel | Koltuk başına aylık 23 dolar | 2.500'e kadar kişiyi yöneten küçük ekipler. |
| Profesyonel | Koltuk başına aylık 59 dolar | Ekipler 15.000 kişiye kadar iletişim bilgisi içe aktarabiliyor. |
| İşletme | 99$/kişi/ay | Email sequence and website tracking needs |
Pricing verified September 2026.
Ücretsiz deneme sürümü: 14 days for new users, no purchase needed to test the platform.
Para iade garantisi: No published refund window. Copper points buyers to the trial instead.
📌 Not: The Starter plan has limited features and no pipeline. It organizes contacts and nothing more, so most teams start on Basic.
⚠️ Pricing conflict: The figures above are annual rates. Public sources list higher numbers when paid monthly: $29 for Basic, $69 for Professional, and $134 for Business. We keep our verified annual figures in every table, but budget for the monthly premium if you skip the yearly commitment.
Bakır CRM'nin Başlıca Faydaları
Here is where this CRM earns its keep:
- Google Workspace entegrasyonu: Emails, meetings, and contact data sync on their own. Nothing else on the market matches Copper’s integration with Google products.
- Zero manual data entry: Records populate from Gmail automatically. New contacts appear without anyone typing them in.
- Familiar interface: The layout borrows from Google Docs and Google Sheets. Onboarding is quick for anyone who already uses Google Drive daily.
- Custom sales reporting: Build your own reports from Copper data rather than settling for fixed templates.
- Email tracking and templates: See who opened a message and what they clicked. Email templates keep replies consistent across the sales team.
- Kullanıcı dostu API: Developers rate the API easier to build against than HubSpot’s, which helps when you connect other tools.
- Güvenlik basics covered: Data encryption, two-factor authentication, and compliance with Google’s security standards.
Ekibimizin Fark Ettiği Şeyler
Our writer created a new account and ran Copper CRM inside a working Gmail inbox for several days. Here is what stood out from that time:
Bakır CRM'nin Artıları ve Eksileri
✅ Artıları
- Google Workspace integration runs deeper here than in Freshsales or HubSpot
- Interface feels familiar to anyone who works in Google products
- Automatic syncing removes most manual data entry from the sales process
- Transparent pricing with no hidden customization or developer costs
❌ Dezavantajlar
- Cannot be used natively by companies on Microsoft 365
- Contact management has glitched for some users, with contact information disappearing
- Marketing tools run on an external tool, Outfunnel, and feel clunky
- Costs climb steeply per tier and lack the scale larger enterprises need
Özellik Karşılaştırması
Both tools handle contacts, deals, and email. The gap shows up in how far each one goes past the basics.
| Özellik | Freshsales CRM | Bakır CRM |
|---|---|---|
| Başlangıç Fiyatı | 9$/kullanıcı/ay | Koltuk başına aylık 9 dolar |
| Ücretsiz Deneme | ✅ 21 gün | ✅ 14 gün |
| Yapay Zeka Lider Puanlaması | ✅ Freddy Yapay Zeka | ❌ |
| Google Workspace Entegrasyonu | ✅ Temel | ✅ Derin |
| Microsoft 365 Support | ✅ | ❌ |
| Built-in Phone and SMS | ✅ | ❌ |
| İş Akışı Otomasyonu | ✅ | ✅ Professional plan and up |
| Web Sitesi Takibi | ✅ | ✅ Sadece kurumsal seviye için |
| Entegrasyonlar | Around 385 | Limited, Google-first |
| En İyisi İçin | Sales teams on any stack | Small business teams on Gmail |
1. Lead Scoring and Prioritization
Freshsales CRM: Freddy AI ranks every new lead on behavior and profile data. It flags which deals are slipping and names the next best action. Documentation credits this scoring with better conversion rates.
Bakır CRM: Lead scoring exists, but it runs on rules you define rather than AI. You easily track a new lead from first email to closed deal, though nothing ranks them for you.
2. Contact Management and Manual Data Entry
Freshsales CRM: Contact records pull in a full history of every touchpoint. That 360-degree view keeps customer data in one place, but you still enter more by hand than Copper users do.
Bakır CRM: Contact management is the headline feature. Records build themselves from Gmail. G2 reviews do flag glitches here, including contact information that vanishes.
⚠️ Uyarı: Export your contacts monthly on either platform. Reported data loss in Copper makes a backup habit worth the five minutes.
3. Email Tracking and Email Templates
Freshsales CRM: Sends personalized bulk emails and monitors activity on each one. Tracking sits beside phone and chat in the same inbox, so nothing lives in a separate window.
Bakır CRM: Tracks opens and clicks from inside Gmail. Email templates cut repeat typing for the whole sales team.
4. Sales Sequences and Automated Emails
Freshsales CRM: Sequences fire follow-ups on a schedule and stop when someone replies. Bulk emails go out with merge fields intact.
Bakır CRM: Automated emails work one-off or as a full email sequence, but sequences are locked to the Business tier. Messages send from your own Gmail account, which means no unsubscribe link is attached.
5. Workflow Automation and Lead Capture
Freshsales CRM: Web forms push new contacts straight into the pipeline. Automation handles repetitive sales activities so reps spend the day selling.
Bakır CRM: Workflow automation removes repeat admin and lets you automate tasks across the sales process. It arrives on the Professional plan, not the cheaper tiers.
6. Yapay Zeka Desteği
Freshsales CRM: Smart AI agents handle routine follow-up and data cleanup. The Freddy AI co-pilot drafts replies and summarizes deals.
The co-pilot sits one layer above the agents and answers plain questions about your pipeline.
Bakır CRM: No AI asistan ships with the platform. Automation here is rule-based, so you write the logic yourself.
7. Pipelines and Project Management
Freshsales CRM: Kanban boards make deal stages obvious at a glance. Bottlenecks surface without running a report.
Bakır CRM: You create pipelines for sales and run multiple pipelines for delivery work in parallel. Project management sits in the same view, which is unusual at this price.
The same board structure also tracks post-sale projects for clients.
8. Reporting and Website Tracking
Freshsales CRM: Around a dozen predefined sales reports ship ready to edit. AI insights sit on top for forecasting revenue and tracking team performance.
Bakır CRM: Custom reporting lets you build reports from scratch instead of editing presets. Website tracking is reserved for the top tier.
9. Integrations, Add Ons and Support
Freshsales CRM: The marketplace lists around 385 apps and add ons, covering Google, Microsoft 365, Slack, and Zoom. That is fewer than the largest platforms offer, and third-party connectors are thinner than links to other Freshworks products.
Support runs 24/5 by phone, chat, and email on every plan, and Freshdesk OMNI extends that to service teams.
Bakır CRM: Integration depth is narrow but perfect where it counts. Gmail and Google Calendar sync natively, and the API is friendly enough for custom work.
10. Fiyatlandırma ve Maliyet
Both start at $9. They part ways fast after that.
| Aşama | Freshsales CRM | Bakır CRM |
|---|---|---|
| Giriş | Büyüme — Kullanıcı başına aylık 9 dolar | Starter — $9/seat/month |
| Orta | Pro — Kullanıcı başına aylık 39 dolar | Basic — $23/seat/month |
| Üst | Kurumsal — Kullanıcı başına aylık 59 ABD doları | Professional — $59/seat/month |
| Tepe | ❌ None above Enterprise | Business — $99/seat/month |
Freshsales CRM: The $9 Growth plan includes a working pipeline, not just contacts. Its ceiling is $59, which buys the whole feature set. Reviewers call it excellent value for money for small and medium sized businesses.
Bakır CRM: The $9 Starter plan holds contacts and nothing else, so real use starts at $23. Reaching sequences and website tracking means $99. That makes it costly against other CRMs with similar functionality.
Farklı Senaryolar
| İhtiyacınız varsa... | Seçmek | Neden |
|---|---|---|
| AI that ranks leads | Freshsales CRM | Freddy AI scores and predicts |
| CRM inside Gmail | Bakır CRM | Built as a Gmail extension |
| 1 numaralı sırada, her takım büyüklüğüne uygun. | Freshsales CRM | One unified inbox |
| Microsoft 365 shop | Freshsales CRM | Copper yalnızca Google'a özeldir. |
| Client project tracking | Bakır CRM | Pipelines double as projects |
| Lowest real cost | Freshsales CRM | Full pipeline at $9 |
💰 Bütçeniz
The $9 entry tiers are not equal. Freshsales gives you a working pipeline there, while Copper’s Starter plan only stores contacts.
🔌 Teknoloji Altyapınız
If your company runs on Google Workspace (formerly G Suite), Copper wins outright. On Microsoft 365, it is not an option at all.
📞 Satış Süreciniz
Phone-heavy teams need the built-in dialer that only Freshsales offers. Email-only teams will not miss it.
🎓 Deneyim Seviyeniz
Copper is easier on day one because it looks like Google. Freshsales asks more upfront and gives more back later.
🆓 Ücretsiz Deneme Sürümleri ve Demolar
Freshsales gives 21 days with no card. Copper gives 14. Load real deals into both before you decide.
🛟 Destek Seçenekleri
Freshsales covers phone, chat, and email 24/5 on every plan. Copper leans on documentation and email for küçük işletmeler.
Geçiş Kılavuzu
Already on one of them? Here is what changes.
🔄 Switching from Freshsales CRM to Copper CRM?
✅ Kazanacaklarınız:
- CRM records that live inside your Gmail inbox
- Automatic syncing of email, meetings, and contact data
- Pipelines that double as client project boards
❌ Kaybedecekleriniz:
- Freddy AI scoring and deal risk prediction
- Built-in phone, SMS, and WhatsApp Business channels
- Around 385 marketplace integrations
📋 Nasıl geçiş yapılır:
- Export contacts, leads, and deals from Freshsales as CSV
- Start the 14-day Copper trial with your Google Workspace login
- Import the CSV, then install the Chrome extension for Gmail
🔄 Switching from Copper CRM to Freshsales CRM?
✅ Kazanacaklarınız:
- AI lead scoring and next-best-action prompts
- Phone, chat, and SMS without buying another tool
- Freedom from Google, including full Microsoft 365 support
❌ Kaybedecekleriniz:
- The deepest Gmail and Google Calendar sync available
- Hands-off record creation from email threads
- Project boards attached to the same pipeline view
📋 Nasıl geçiş yapılır:
- Export people, companies, and opportunities from Copper
- Open the 21-day Freshsales trial, no credit card required
- Import the files, then connect Gmail and rebuild your pipeline stages
İncelememizin Kapsamadığı Şeyler
This comparison focused on small and mid-sized sales teams. We did not test bulk licensing, custom API builds, or migration for databases over 50,000 records. Freshsales notes come from documentation rather than extended hands-on use. Figures reflect September 2026 and both vendors change plans often.
Nihai Karar
| Kategori | Kazanan |
|---|---|
| 💰 Fiyatlandırma | Freshsales CRM |
| 🤖 Yapay Zeka Özellikleri | Freshsales CRM |
| 📇 İletişim Yönetimi | Bakır CRM |
| 🔌 Entegrasyonlar | Freshsales CRM |
| 👶 Kullanım Kolaylığı | Bakır CRM |
| 📞 Communication Channels | Freshsales CRM |
| 📊 Raporlama | Freshsales CRM |
| 🏆 Genel Kazanan | Freshsales CRM |
🏆 KAZANAN: FRESHSALES CRM
Freshsales CRM wins 5 of 7 categories.
En uygun kullanım alanı: AI-assisted selling, phone-led sosyal yardım, mixed tech stacks, growing sales teams
These are not two versions of the same product. Freshsales is a full sales platform with AI baked in. Copper is a CRM layer for Google Workspace.
Copper is the better daily experience if your whole team lives in Gmail. Nothing else syncs Google data that cleanly, and the learning curve barely exists.
But it costs more for less once you pass the entry tier, and it locks you to one vendor. Freshsales does more at every price, which is why it takes the win.
Freshsales CRM'in Daha Fazlası Karşılaştırıldı
Here is how it lands against other CRMs in the same bracket:
Freshsales CRM ve HubSpot karşılaştırması
Freshsales şu konularda kazanıyor: Cheaper paid entry at $9, built-in telephony, AI scoring on lower tiers
HubSpot şu konularda öne çıkıyor: Far larger app marketplace, stronger free tier, deeper marketing tools
Freshsales CRM ve Zoho CRM karşılaştırması
Freshsales şu konularda kazanıyor: Cleaner unified inbox, longer 21-day trial, tighter link to other Freshworks products
Zoho şu konularda kazanıyor: Broader module range, more customization depth, cheaper multi-product bundles
Freshsales CRM ve Pipedrive karşılaştırması
Freshsales şu konularda kazanıyor: Native AI assistant, phone and SMS included, 360-degree customer timeline
Pipedrive şu konularda kazanır: Faster interface, simpler setup, sharper focus on pipeline discipline
Freshsales CRM ile Salesforce karşılaştırması
Freshsales şu konularda kazanıyor: Lower total cost, usable without a consultant, faster time to first deal
Salesforce şu konularda üstünlük sağladı: Scale for large enterprises, partner network, depth of custom development
Bakır CRM'nin karşılaştırılması
And how Copper stacks up elsewhere:
Copper CRM ve HubSpot karşılaştırması
Bakır şu konularda üstünlük sağlıyor: Native Gmail workflow, friendlier API to build against, no hidden setup costs
HubSpot şu konularda öne çıkıyor: Free starting tier, built-in marketing automation, works on any email host
Copper CRM ile Monday CRM karşılaştırması
Bakır şu konularda üstünlük sağlıyor: Automatic Google data capture, less setup work, purpose-built for sales
Pazartesi günü kazanılanlar: Flexible board customization, wider team use beyond sales, stronger reporting views
Copper CRM ve Insightly karşılaştırması
Bakır şu konularda üstünlük sağlıyor: Cleaner Gmail sidebar, faster onboarding, tidier contact records
Insightly şu konularda öne çıkıyor: Stronger project management, Microsoft support, more reporting controls
Copper CRM ile Capsule CRM karşılaştırması
Bakır şu konularda üstünlük sağlıyor: Deeper Google Workspace integration, richer automation, better email tracking
Kapsül şu konularda galip geldi: Lower cost per seat, simpler tier structure, lighter feel for tiny teams
Sıkça Sorulan Sorular
FreshSales bir CRM mi?
Yes. It is a cloud-based customer relationship management platform from Freshworks, built for sales teams that need pipelines, contact records, and AI scoring in one place.
FreshSales'in ücretsiz planında izin verilen maksimum kullanıcı sayısı kaçtır?
Public sources cite a free tier for up to 3 users. Our verified data shows paid tiers only, starting at $9. Check the live page before signing up.
Bakır CRM ne için kullanılır?
Managing contacts, deals, and client projects from inside Gmail. It suits small businesses that run on Google Workspace and want records built without typing.
Copper CRM, Outlook ile uyumlu çalışıyor mu?
Not natively. The platform is built around Google, so Microsoft 365 teams cannot use it the way Gmail users do. Freshsales is the safer pick there.
Which CRM should most businesses pick here?
Freshsales CRM, rated 4.0 against 3.5. It costs less for real functionality and adds AI. Choose Copper only if your team never leaves Gmail.
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