⚡ Hızlı Değerlendirme:
- Fiyatlandırma: Pipedrive starts at $14/user/month. Freshsales starts at $9/user/month.
- En uygun kullanım alanı: Pipedrive for visual deal tracking. Freshsales for built-in calling and lead scoring.
- Temel fark: Pipedrive is built around pipeline management. Freshsales bundles phone, email, and AI in one place.
- Bizim tercihimiz: Pipedrive, rated 4.3 against 4.0, for teams whose whole job is moving deals forward.
Most sales teams pick a CRM platform for one reason.
They want fewer leads slipping through the cracks.
Pipedrive and Freshsales both promise that.
Ama bu ikisi CRM platforms solve different halves of the same problem.
One is built around the visual sales pipeline. The other is built around customer engagement.
Genel Bakış
This Pipedrive vs Freshsales comparison covers pricing, key features, and ease of use.
It also breaks down which CRM software fits which işletme ihtiyaçlar.
Bizim yazar spent hands-on time inside Pipedrive CRM.
We evaluated Freshsales using published documentation, pricing pages, and G2 reviews.
By the end, you will know which of these two CRM platforms fits your sales process.
Pipedrive nedir?
Pipedrive is CRM software built around deal management.
Every deal sits on a card you drag between stages.
That drag-and-drop board is the whole point of the product.
Sales reps see what to do next without digging through menus.
Pipedrive offers unlimited customizable pipelines on every paid plan.
It also adds lead management, email marketing, and an AI sales assistant on top.
Here is a closer look at how the platform works day to day.
🏆 Kazanan: Pipedrive
Best for teams that live inside a pipeline. Drag deals, log calls, and close deals faster.
Pipedrive Fiyatlandırması
Pipedrive charges per user, per month. Here is the current lineup.
| Plan | Fiyat | En İyisi İçin |
|---|---|---|
| Lite | 14$/kullanıcı/ay | Solo reps tracking a single pipeline |
| Büyüme | 24$/kullanıcı/ay | Small businesses adding sales otomasyon |
| Premium | 49$/kullanıcı/ay | Teams needing custom reports and forecasting |
| Nihai | 69$/kullanıcı/ay | Larger sales teams with permission controls |
Fiyatlandırma Temmuz 2026'da doğrulanacaktır.
Ücretsiz deneme sürümü: Yes. Pipedrive offers a 14-day trial with no card required.
Para iade garantisi: No blanket refund window. Cancel before renewal to avoid the next charge.
📌 Not: There is no free version of Pipedrive. Email marketing and lead capture ship as paid add-ons, so the sticker price is rarely the final price.
⚠️ Pricing conflict: Some published comparisons list five Pipedrive tiers running from $12.50 to $99 per user. Our table follows our own verified data: four plans from $14 to $69. Check the pricing page before you buy.
Pipedrive'ın Başlıca Faydaları
Here is what makes Pipedrive worth a look:
- Çoklu satış kanalları: Run separate boards for new business, renewals, and partners. Each one gets its own stages.
- Sezgisel arayüz: The Kanban board is praised in G2 reviews for fast onboarding. New reps get productive in days.
- Yapay Zeka Destekli Satış Asistanı: Pipedrive surfaces notifications and next-step advice based on your sales activities.
- Kapsamlı entegrasyonlar: Over 350 native connections cover email, calendars, muhasebeve destek araçları.
- Özel raporlar: Build revenue and activity dashboards without exporting customer data to a spreadsheet.
- Permission controls: Higher tiers add access restrictions that big sales teams tend to require.
Ekibimizin Fark Ettiği Şeyler
Our writer set up a live pipeline in Pipedrive and worked real deals through it for several days. Here is what stood out:
Pipedrive'ın Artıları ve Eksileri
✅ Artıları
- Unlimited customizable pipelines on every paid plan
- Drag-and-drop deal board that new reps learn quickly
- Over 350 native integrations with business tools
- 24/7 email and chat support for every customer
❌ Dezavantajlar
- No free plan, so testing means paying or trialing
- Phone support is limited to higher-tier plans
- Calling needs a third-party app or paid add-on
Freshsales CRM nedir?
Freshsales is the CRM platform inside the Freshworks family.
It bundles the phone, the gelen kutusu, and the pipeline into one screen.
Reps can call a lead without leaving the contact record.
Freddy AI then scores that lead and predicts which ones will convert.
Freshsales stands apart from most CRM tools by capturing leads from WhatsApp and web forms.
The result is one platform for outreach, contact management, and follow-up.
The walkthrough below shows the interface in motion.
Runner Up: Freshsales CRM
Best for small teams that call and email all day. Phone, inbox, and AI scoring in one CRM.
Freshsales Fiyatlandırması
Freshsales undercuts most CRM systems at the entry tier.
| Plan | Fiyat | En İyisi İçin |
|---|---|---|
| Büyüme | 9$/kullanıcı/ay | Küçük işletmeler starting with a CRM |
| Profesyonel | 39$/kullanıcı/ay | Teams running multiple sales pipelines |
| Girişim | 59$/kullanıcı/ay | Sales forecasting and custom modules |
Fiyatlandırma Temmuz 2026'da doğrulanacaktır.
Ücretsiz deneme sürümü: Yes. A 21-day trial covers the paid tiers with no card up front.
Para iade garantisi: Freshworks bills monthly or annually. Annual terms are discounted but paid up front.
📌 Not: The free version skips email marketing and file storage. Most teams outgrow it within a quarter and move to Growth.
⚠️ Pricing conflict: Published sources disagree on the free plan. Some cap it at three seats, others describe unlimited users. Our verified table lists paid tiers only, from $9 to $59 per user. Confirm the free tier limits with Freshworks before you plan around it.
Freshsales'in Başlıca Faydaları
Here is where Freshsales CRM earns its place:
- Dahili telefon sistemi: Reps dial and log calls from inside the record. In-app dialing appears even in the free tier.
- Freddy AI özellikleri yalnızca Pro ve Enterprise planlarında mevcuttur. Yapay zeka destekli müşteri adayı puanlaması sizin için önemliyse, Growth planı yeterli olmayacaktır. Predictive scoring ranks opportunities and supports sales forecasting.
- Multi-channel capture: Leads arrive from web forms, email, and WhatsApp into one customer record.
- Phone support on all plans: 24/5 chat, email, and phone assistance, including on the free tier.
- Satış süreçleri: Automated follow-up sends personalized emails and updates fields on its own.
- Clear plan breakdown: Freshworks publishes a feature-by-feature table so you know what each tier buys.
Ekibimizin Fark Ettiği Şeyler
Note: We have not had extended hands-on time with Freshsales CRM yet. Everything above comes from Freshworks documentation, the pricing page, and published G2 reviews.
Freshsales'in Artıları ve Eksileri
✅ Artıları
- Free plan with basic CRM features
- In-app dialing without a third-party add-on
- 24/5 phone support on every plan
- Lead scoring across email, forms, and WhatsApp
❌ Dezavantajlar
- Entry plan often limits you to a single pipeline
- Otomasyon tools draw criticism in G2 reviews
- Pipedrive'ın pazar yerinden daha az entegrasyon
Özellik Karşılaştırması
Here is where the two CRM platforms actually split apart.
We compared nine areas that decide most CRM purchases, then pricing.
| Özellik | Pipedrive | Taze satışlar |
|---|---|---|
| Başlangıç Fiyatı | 14$/kullanıcı/ay | 9$/kullanıcı/ay |
| Ücretsiz Plan | ❌ | ✅ |
| Unlimited Custom Pipelines | ✅ | ❌ (higher tiers) |
| Dahili Arama | ❌ | ✅ |
| Yapay Zeka Asistanı | ✅ | ✅ |
| Yerel Entegrasyonlar | ✅ 350+ | ❌ Fewer |
| Telefon Desteği | ❌ Top tiers only | ✅ Tüm planlar |
| Proje Yönetimi | ✅ | ❌ |
| En İyisi İçin | Deal tracking | Calling and lead scoring |
1. Potansiyel Müşteri Yönetimi
Pipedrive: Leads sit in a separate inbox before they touch your pipeline. That keeps unqualified names out of your forecast. Lead management here is about filtering, not scoring.
Freshsales: Freddy AI ranks each lead by conversion odds. Leads flow in from email, forms, and WhatsApp. Sales reps work the top of the list first.
2. Deal Management and Contact Management
Pipedrive: The board is the product. You manage deals by dragging cards between stages, and the visual sales pipeline updates aniden. Deal tracking rarely takes more than a click.
Freshsales: The contact record leads, and the deal follows. Every call, email, and note lands on one customer profile. That suits teams who sell through relationships.
⚠️ Uyarı: The Freshsales entry plan often restricts you to one pipeline. Check that limit before you plan multiple sales pipelines.
3. Project Management and Sales Sequences
Pipedrive: Won deals can hand off to a project management board. Delivery work stays beside the deal that created it. Freshsales has no equivalent.
Freshsales: Sales sequences run timed follow-up instead. The system sends the next touch, waits, and moves on. It is outreach depth rather than delivery tracking.
4. Outreach Campaigns and Web Forms
Pipedrive: Campaigns build outreach campaigns from segments already in the CRM. Templates and drag-and-drop editing keep it simple. It arrives as a paid add-on, not a bundled feature.
Freshsales: Web forms feed the funnel from the other direction. Visitors fill a form and land in the CRM already scored. Marketing automation sits closer to the core product here.
5. Email Marketing and Email Tracking
Pipedrive: Full email sync brings your inbox into the deal record. Templates handle personalized emails at volume. Open and click data feeds back into the pipeline.
Freshsales: Email tracking shows who opened what and when. Reps can trigger the next step from that signal. The free version leaves email marketing out entirely.
6. AI Sales Assistant and Freddy AI
Pipedrive: The AI Sales Assistant watches your sales activities and suggests the next move. It flags stalled deals and nudges reps toward the ones likely to close deals this month.
Freshsales: Freddy AI leans predictive. It scores contacts, forecasts outcomes, and drafts replies. These are advanced capabilities for a CRM at this price.
7. Custom Reports and Actionable Insights
Pipedrive: Dashboards turn raw customer data into deal insights you can act on. Custom reports cover revenue, conversion, and rep activity. Sales forecasting improves as your history grows.
Freshsales: Smart AI agents handle the reporting side differently. They watch records and surface actionable insights without a report inşaatçı. G2 reviews describe the automation tools as the weaker half of the platform.
8. Entegrasyonlar ve Pazar Yeri
Pipedrive: Over 350 native connections make this the wider marketplace. Muhasebe, support, and calling apps all plug in. Extensive integrations are the reason many teams stay.
Freshsales: The marketplace is smaller but covers the common tools. Freshworks apps connect natively, which helps if you already run their help desk. Outside that daire, choice narrows.
9. Documents, Support and Ease of Use
Pipedrive: Quotes and contracts live inside the deal with templates and e-signature. Customer support runs 24/7 over email and chat support, though phone help is reserved for top plans. A deep knowledge base covers the rest.
Freshsales: Freshdesk OMNI ties sales and service records together. Phone support is included on every plan, free tier included. The broader feature set means a slightly steeper first week.
💡 Profesyonel İpucu: Both CRM systems ship a mobile app. Install both during the trial and see which one your reps actually open between meetings.
10. Fiyatlandırma ve Maliyet
Here are both price lists side by side.
| Aşama | Pipedrive | Taze satışlar |
|---|---|---|
| Giriş | Lite — Kullanıcı başına aylık 14 dolar | Büyüme — Kullanıcı başına aylık 9 dolar |
| Orta | Büyüme — Kullanıcı başına aylık 24 dolar | Pro — Kullanıcı başına aylık 39 dolar |
| Üst | Premium — Kullanıcı başına aylık 49 dolar | Kurumsal — Kullanıcı başına aylık 59 ABD doları |
| Tepe | Ultimate — Kullanıcı başına aylık 69 dolar | — |
Pipedrive: The ceiling is higher at $69 per user, but so is the range. Four tiers let you buy only the advanced features you need. Add-ons for campaigns and lead capture push the real total up.
Freshsales: Nine dollars buys a real CRM with calling included. The jump from Growth to Pro is steep at $30. Still, the top tier undercuts Pipedrive’s by $10 per user.
💡 Cost check: A five-rep team pays $70 monthly on Pipedrive Lite and $45 on Freshsales Growth. Add a calling tool to Pipedrive and that gap closes fast.
Farklı Senaryolar
| İhtiyacınız varsa... | Seçmek | Neden |
|---|---|---|
| En düşük giriş fiyatı | Taze satışlar | $5 cheaper per user |
| Görsel işlem hattı yönetimi | Pipedrive | Drag-and-drop deal board |
| Calling from the CRM | Taze satışlar | Dialer included, no add-on |
| Üçüncü taraf entegrasyonları | Pipedrive | 350+ native connections |
| Phone support on a budget | Taze satışlar | Included on every plan |
| Yeni başlayanlar için uygun kurulum | Pipedrive | Simpler first-week learning curve |
💰 Bütçeniz
Freshsales wins the first invoice at $9 per user. Pipedrive costs more up front but bundles more features into its mid tiers.
🔌 Teknoloji Altyapınız
Already running Freshworks help desk software? Freshsales connects natively. Everyone else gets more reach from Pipedrive’s marketplace of third-party tools.
📞 Satış Süreciniz
Phone-heavy teams should pick Freshsales for in-app dialing. Teams that sell over email and demos get more from Pipedrive’s pipeline management.
🎓 Deneyim Seviyeniz
First-time CRM buyers usually settle into Pipedrive faster. Freshsales packs more advanced functionalities into the same screen, which takes longer to learn.
🤖 Otomasyon İhtiyaçlarınız
Both platforms automate tasks like field updates and follow-up reminders. Pipedrive’s builder handles repetitive tasks more reliably, according to G2 reviews.
🛟 Destek Seçenekleri
Pipedrive answers 24/7 by email and chat. Freshsales runs 24/5 but adds the phone line, and neither entry plan promises a dedicated account manager.
Geçiş Kılavuzu
Already on one of them? Here is what changes when you move.
🔄 Pipedrive'dan Freshsales'e mi geçiyorsunuz?
✅ Kazanacaklarınız:
- A built-in dialer, so reps log calls without a second app
- Phone support on every plan, including the free tier
- Freddy AI scoring for opportunity management
❌ Kaybedecekleriniz:
- Unlimited customizable pipelines on the entry plan
- Roughly 350 native integrations you may already rely on
- The project board that tracks work after a deal closes
📋 Nasıl geçiş yapılır:
- Export deals, contacts, and notes from Pipedrive as CSV files
- Open a Freshsales account and map your stages first
- Import the customer information, then rebuild automations by hand
🔄 Freshsales'ten Pipedrive'a mı geçiyorsunuz?
✅ Kazanacaklarınız:
- Unlimited pipelines with stages you control
- A much wider marketplace of third-party apps
- Round-the-clock chat and email help, seven days a week
❌ Kaybedecekleriniz:
- The free plan and the $9 entry price
- Calling and telephony inside the CRM itself
- Phone support at the lower price tiers
📋 Nasıl geçiş yapılır:
- Export contacts, accounts, and deals from Freshsales
- Start a 14-day Pipedrive trial and build your pipeline stages
- Import the files, then connect a calling app before go-live
İncelememizin Kapsamadığı Şeyler
This comparison focused on small businesses and mid-size sales teams. We did not test enterprise rollouts, custom modules built by developers, or migration at scale. Our Freshsales notes come from documentation and reviews rather than daily use. If you manage fifty or more seats, your business needs will look different from what we describe here.
Nihai Karar
| Kategori | Kazanan |
|---|---|
| 💰 Fiyatlandırma | Taze satışlar |
| 🚀 Pipeline and Deals | Pipedrive |
| 📞 Communication | Taze satışlar |
| 🎯 Raporlama | Pipedrive |
| 👶 Kullanım Kolaylığı | Pipedrive |
| 🔌 Entegrasyonlar | Pipedrive |
| 🛟 Erişim Desteği | Taze satışlar |
| 🏆 Genel Kazanan | Pipedrive |
🏆 KAZANAN: PIPEDRIVE
Pipedrive wins 4 of 7 categories.
En uygun kullanım alanı: deal tracking, sales teams with a defined sales process, and businesses that need extensive integrations
Pipedrive and Freshsales are not really chasing the same buyer. Pipedrive sells pipeline clarity, and it does that better than almost any CRM at this price.
Freshsales sells a communication hub. The dialer, the scoring, and the free plan make it the cheaper way to start customer relationship management from zero.
Pick Freshsales if your reps live on the phone and your budget is tight. Pick Pipedrive if your team’s real job is moving deals across stages every week.
Pipedrive'ın Karşılaştırması Daha Fazlası
Here is how Pipedrive lines up against other CRM tools:
Pipedrive ve HubSpot karşılaştırması
Pipedrive şu konularda galip geldi: lower entry cost, faster setup, unlimited pipelines on paid plans
HubSpot şu konularda öne çıkıyor: a genuinely free tier, deeper marketing automation, native content tools
Pipedrive ve Salesforce karşılaştırması
Pipedrive şu konularda galip geldi: price per user, week-one usability, no admin hire required
Salesforce şu konularda kazanır: custom objects, enterprise governance, partner network reach
Pipedrive ile Pazartesi karşılaştırması CRM
Pipedrive şu konularda galip geldi: sales-first design, deal insights out of the box, forecasting depth
Pazartesi günü CRM şu konularda başarılı oldu: flexible boards, cross-team work views, visual customization
Pipedrive ve Zendesk karşılaştırması Satmak
Pipedrive şu konularda galip geldi: pipeline customization, marketplace size, standout features for small teams
Zendesk Sell wins on: support-ticket linkage, built-in dialer, shared service history
Freshsales'in daha fazlası karşılaştırıldığında
And here is how Freshsales holds up elsewhere:
Freshsales ve HubSpot karşılaştırması
Freshsales şu konularda kazanıyor: cheaper paid tiers, included telephony, phone support at every level
HubSpot şu konularda öne çıkıyor: content marketing tools, reporting library, larger app directory
Freshsales ve Zoho karşılaştırması CRM
Freshsales şu konularda kazanıyor: cleaner layout, AI scoring on lower tiers, quicker onboarding
Zoho CRM şu alanlarda öne çıkıyor: module customization, price at scale, breadth of sister apps
Freshsales ve Salesforce karşılaştırması
Freshsales şu konularda kazanıyor: total cost, setup speed, helpful features available without consultants
Salesforce şu konularda üstünlük sağladı: scale, reporting control, third-party developer support
This video runs through a few more alternatives worth a look.
Sıkça Sorulan Sorular
Pipedrive'dan daha iyi bir CRM yazılımı hangisi?
It depends on the job. HubSpot beats it on marketing, Salesforce on scale, and Freshsales on calling. For pure pipeline work, few tools beat Pipedrive.
Freshsales'in rakipleri kimler?
The closest rivals are Pipedrive, HubSpot, Zoho CRM, and Salesforce. Each competes on a different axis: price, marketing depth, customization, or enterprise scale.
Freshsales bir CRM mi?
Yes. Freshsales CRM is the sales product from Freshworks. It handles contacts, deals, email, and calling in one place, with AI scoring layered on top.
Freshsales sonsuza dek ücretsiz mi?
A free tier exists with basic CRM features and no time limit. Seat caps vary by source, and email marketing plus file storage require a paid plan.
Freshworks iyi bir CRM mi?
We rate it 4.0 out of 5. It is strong on communication and price, weaker on automation and integrations, which is why Pipedrive edges ahead at 4.3.
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