⚡ Kesimpulan Singkat:
- Harga: Freshsales starts at $9 per user per month. Nutshell starts at $13 per user per month.
- Cocok untuk: Freshsales suits sales teams that want Freddy AI scoring and built-in calling. Nutshell suits small businesses that want simple pipeline management.
- Perbedaan utama: Freshsales bundles phone, email, chat and SMS into one kotak-masuk. Nutshell bundles email marketing and landing pages with no paid add ons.
- Pilihan kami: Freshsales CRM, rated 4.0 against Nutshell’s 2.8 in our scoring.
Most small sales teams pick a CRM by price alone.
That is the fastest way to end up with the wrong one.
Freshsales CRM and Nutshell CRM both target small and medium sized businesses.
Namun, mereka menyelesaikan dua masalah yang berbeda.
One leans on AI and built-in calling. The other leans on simplicity.
Tinjau
This Freshsales CRM vs Nutshell CRM comparison covers pricing, core features, and ease of use.
Kita penulis created a new account with Nutshell and worked in it directly.
Notes on Freshsales come from Freshworks documentation and G2 reviews.
All pricing is quoted per user, per month, from each vendor’s published plans.
By the end you will know which CRM software fits your bisnis.
Apa itu Freshsales CRM?
Freshsales CRM is a cloud-based customer relationship management platform from Freshworks.
It launched in 2016 as the second major product from the company.
The software helps sales teams manage leads, deals, and daily sales activities in one place.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit inside a single unified inbox.
Freshworks says over 67,000 customers worldwide use its products.
🏆 Pemenang: Freshsales CRM
Freddy AI scores your leads while you work the pipeline. The 21-day free trial covers every tier.
Harga CRM Freshsales
Three paid tiers, all billed per user per month.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Pertumbuhan | $9/pengguna/bulan | Small teams tracking leads and deals |
| Pro | $39/pengguna/bulan | Growing teams needing sales sequences and territories |
| Perusahaan | $59/pengguna/bulan | Larger teams needing custom fields and an audit log |
Pricing verified September 2026.
Uji coba gratis: 21 days across every tier, with no credit card required to create an account.
Garansi uang kembali: Freshworks does not publish a blanket refund window. Cancel before the renewal date to avoid the next charge.
📌 Catatan: Freshsales pricing has dropped two to three times lower than it was in earlier years. A free plan for up to three users is also listed on the Freshworks site, with most core features included.
⚠️ Pricing conflict: Some third-party sources list the entry plan at $11 and Enterprise at $71 per user per month. Our tables use the figures in our own pricing data ($9 and $59). Check the vendor page before you buy, since regional currency and billing terms shift the number.
Manfaat Utama Freshsales CRM
Here is what makes this CRM worth a look:
- Freddy AI scoring: Ranks leads on behaviour and profile data. It also predicts deal risk and improves conversion rates.
- Tampilan pelanggan 360 derajat: Every touchpoint lands on one timeline. Customer data stays in one record instead of five tabs.
- Omnichannel communication: Reach contacts over email, phone, WhatsApp Business, Facebook Messenger, and LINE.
- Kanban pipeline: A visual board shows deal progress and exposes bottlenecks fast.
- Integration depth: Around 385 apps connect, including Google, Microsoft 365, Slack, and Zoom.
- Freshworks tie-in: Freshdesk and Freshmarketer link tightly, so support and marketing share the same records.
- Akses seluler: iOS dan Android app supports offline access and call logging on the road.
Apa yang Tim Kami Amati
Note: we have not had extended hands-on time inside Freshsales CRM yet. Everything above comes from Freshworks documentation and published user reviews, not our own testing.
G2 and Capterra reviewers score the platform around 4.5 out of 5 on average. The interface is frequently described as intuitive and quick to learn. Slow loading times and cluttered navigation are the two complaints that come up most.
Kelebihan & Kekurangan Freshsales CRM
✅ Kelebihan
- Entry plan costs $9 per user per month, an excellent value for small teams
- Freddy AI scores leads and suggests the next best action to close deals
- Phone, email, chat and SMS are built into one unified inbox
- 21-day free trial runs on every pricing tier
- 24/5 support by phone, chat and email on all plans
❌ Kekurangan
- Navigation feels cluttered and pages can load slowly
- Sekitar 385 integrasi lebih sedikit daripada HubSpot atau Salesforce menawarkan
- Native connectors outside the Freshworks family stay limited
- Some functionality found in HubSpot and Salesforce is missing
Apa itu Nutshell CRM?
Nutshell CRM adalah platform berbasis cloud yang dibangun untuk tim penjualan B2B skala kecil hingga menengah.
It bundles contact management, pipeline tracking, and email marketing in one tool.
The company deliberately avoids complex features that slow small businesses down.
Landing pages, web forms, and drip campaigns ship without paid add ons.
Every plan includes unlimited CRM contacts and no data limits.
ProspectorIQ and VisitorIQ find new leads and identify companies browsing your site.
Here is a walkthrough of how the platform works day to day.
CRM Nutshell
Free data migration and free live support come with every plan. The 14-day trial needs no credit card.
Harga CRM Singkat dan Padat
Five tiers, all sold per user per month.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Dasar | $13/pengguna/bulan | A single user or a two-person team starting out |
| Pertumbuhan | $25/pengguna/bulan | Teams adding email templates and calendar sync |
| Pro | $42/pengguna/bulan | Teams needing multiple pipelines and personal email sequences |
| Bisnis | $59/pengguna/bulan | Teams wanting the full reporting suite and custom fields |
| Perusahaan | $79/pengguna/bulan | Larger companies needing an audit log and priority support |
Pricing verified September 2026.
Uji coba gratis: 14 days, no credit card required to create a new account.
Garansi uang kembali: No published refund window. Billing stops at the end of the current cycle when you cancel.
📌 Catatan: Data migration and live support are free on every plan. Rivals often charge for that help, so factor it into the real cost per user.
⚠️ Peringatan: The reporting suite and custom fields sit on the $59 Business tier. Buying Foundation and upgrading later means a jump of $46 per user per month.
Manfaat Utama Nutshell CRM
Here is where this CRM earns its keep:
- Kurva pembelajaran yang singkat: Reviewers rate it among the easiest CRM tools to pick up. Most teams get productive within days.
- Four pipeline views: Board, List, Map, and Chart. Drag and drop moves deals through the funnel.
- Marketing included: Email marketing, landing pages, and web forms need no extra purchase.
- Penjualan otomasi: Lead routing, follow-up notifications, and email sequences run without manual work.
- Dukungan langsung gratis: Live chat and email help reach every customer, with priority queues for Enterprise clients.
- Wide integration reach: Google Workspace, Microsoft 365, Slack, MailChimp, and Zendesk connect natively, plus 5,000-plus apps through Zapier.
- Easy import: Bring contacts in from any source using a CSV file.
Apa yang Tim Kami Amati
Our writer signed up for Nutshell and spent several days building pipelines and importing contacts. Here is what stood out from that hands-on time:
Ringkasan Kelebihan & Kekurangan CRM
✅ Kelebihan
- Minimal learning curve, so teams work the pipeline within days
- Migrasi data gratis dan dukungan langsung gratis di setiap paket
- Unlimited CRM contacts with no data limits at any tier
- Email marketing and landing pages included without paid add ons
❌ Kekurangan
- Otomatisasi di sini kurang canggih dibandingkan HubSpot atau Salesforce.
- Email attachment handling draws repeated complaints from reviewers
- No built-in phone or SMS channel inside the CRM
- Full reporting suite is locked behind the $59 Business tier
Perbandingan Fitur
Ten features decide this matchup. Here is the short version before we break each one down.
| Fitur | Freshsales CRM | CRM Nutshell |
|---|---|---|
| Harga Mulai | $9/pengguna/bulan | $13/pengguna/bulan |
| Uji Coba Gratis | ✅ 21 hari | ✅ 14 hari |
| Asisten AI | ✅ Freddy AI | ✅ Terintegrasi Alat AI |
| Telepon & SMS bawaan | ✅ | ❌ |
| Email Marketing Included | ❌ Freshmarketer add-on | ✅ |
| Migrasi Data Gratis | ❌ | ✅ |
| Integrasi | ✅ Around 385 | ✅ 5.000+ melalui Zapier |
| Aplikasi Seluler | ✅ iOS and Android | ✅ iOS and Android |
| Kontak Tak Terbatas | ❌ Plan-dependent | ✅ |
| Terbaik untuk | Sales teams wanting AI and calling | Small B2B teams wanting simplicity |
1. Penilaian Prospek Berbasis AI
Freshsales CRM: Freddy AI scores every lead on behaviour and profile data. It predicts which deals are at risk and recommends the next best action to close them. Freshworks positions this as its conversion-rate lever.
Nutshell CRM: AI tools assist with revenue-driving work rather than scoring leads numerically. The focus sits on summarising and drafting, not ranking. If you want a scored list every morning, this is the weaker side.
2. Contact Management and Pipeline Views
Freshsales CRM: Contact management centralises every touchpoint into customer timelines you can scan in seconds. A Kanban board tracks deal progress and exposes bottlenecks. Records update as calls and emails land.
Nutshell CRM: Pipeline management offers four views: Board, List, Map, and Chart. Drag and drop moves deals between stages. Multiple pipelines unlock on the Pro tier for teams running more than one sales process.
3. Email Tracking and Templates
Freshsales CRM: Send personalised bulk emails and monitor activity on each one. Open and click tracking feeds straight back into the contact record. Event tracking on your website adds another signal.
Nutshell CRM: Email marketing runs inside the CRM through list creation, bulk sends, and drip campaigns. Email templates arrive on Growth, and personal email sequences land on Pro. No separate marketing purchase is needed.
4. Otomatisasi Penjualan
Freshsales CRM: Sales sequences automate the repetitive part of outreach so reps spend more time selling. You can execute multi-step follow-ups without touching each record. Territories and assignment rules live on the higher tiers.
Nutshell CRM: Sales automation handles lead routing and follow-up notifications. It cuts the time-wasting admin that piles up between calls. The rules are less advanced than what HubSpot or Salesforce offer.
5. Lead Capture and Web Forms
Freshsales CRM: Web forms drop onto any page and push submissions into the CRM. Combined with event tracking, you see what a visitor read before they filled the form in.
Nutshell CRM: Web forms add leads automatically, and VisitorIQ names the companies browsing your site. ProspectorIQ digs up new contacts on top of that. For outbound prospecting this is the stronger side.
⚠️ Peringatan: Visitor identification depends on the browser data available and will not name every anonymous connection. Treat it as a hint, not a verified list.
6. AI Agents and Meeting Notes
Freshsales CRM: Smart AI agents respond to routine questions and handle first-touch work. That takes pressure off the team when nobody is free to reply.
Nutshell CRM: AI pertemuan summarisation turns a call into notes you can act on. It is narrower than an agent, but it removes a chore every rep hates.
7. Kolaborasi Tim
Freshsales CRM: The Freddy AI co-pilot sits beside reps and drafts replies or summarises a record. Reports and AI insights track team performance and forecast revenue.
Nutshell CRM: Collaboration features, calendar sync, and click-to-call keep everyone on the same page. Reviewers repeatedly credit the reminder and scheduling tools for that.
8. Integrasi
Freshsales CRM: Around 385 apps sit in the marketplace, covering Google, Microsoft 365, Slack, and Zoom. The link to other Freshworks products such as Freshdesk and Freshmarketer is tighter than anything third-party. Native connectors outside that family stay limited.
Nutshell CRM: Google Workspace, Microsoft 365, Slack, MailChimp, and Zendesk connect directly, so Gmail and Outlook both work out of the box. Zapier opens another 5,000-plus apps.
9. Pelaporan dan Analisis
Freshsales CRM: Around a dozen predefined sales reports ship ready to use, and you can customize each one. Freshdesk OMNI extends the same data into support analytics.
Nutshell CRM: Dashboards track sales KPIs and team performance, and reports bend to fit your business. Quotes and invoices generate from the same records.
10. Support and Security
Freshsales CRM: 24/5 support runs across all plans by phone, chat, and email. An audit log and granular custom fields cover keamanan and governance needs on Enterprise.
Nutshell CRM: Free live support reaches every customer, and a human handles migration for you at no charge. Enterprise clients get priority queues.
11. Harga & Biaya
Side by side, per user per month.
| Tingkat | Freshsales CRM | CRM Nutshell |
|---|---|---|
| Pintu masuk | Pertumbuhan — $9/pengguna/bulan | Yayasan — $13/pengguna/bulan |
| Pertengahan | Pro — $39/pengguna/bulan | Pertumbuhan — $25/pengguna/bulan |
| Upper mid | — | Pro — $42/pengguna/bulan |
| Canggih | Perusahaan — $59/pengguna/bulan | Bisnis — $59/pengguna/bulan |
| Tingkat teratas | — | Perusahaan — $79/pengguna/bulan |
Freshsales CRM: The $9 entry plan is the cheapest way into either platform. Enterprise tops out at $59, which is where Nutshell’s mid-upper Business plan sits. For a five-person team on entry pricing, that is $45 a month against $65.
Nutshell CRM: Five tiers give finer steps as you grow, but the ceiling is $79. Free migration and free live support offset part of the gap. Unlimited contacts at every tier also means no surprise overage.
Skenario yang Berbeda
| Jika Anda Membutuhkan… | Memilih | Mengapa |
|---|---|---|
| Harga masuk terendah | Freshsales CRM | $4 cheaper per user monthly |
| Calling and SMS in the CRM | Freshsales CRM | Unified inbox includes both |
| Email marketing bundled in | CRM Nutshell | No paid add ons needed |
| Fastest team onboarding | CRM Nutshell | Kurva pembelajaran minimal |
| Penilaian prospek berbasis AI | Freshsales CRM | Freddy AI ranks every lead |
| Help moving your data | CRM Nutshell | Free migration on all plans |
💰 Anggaran Anda
Freshsales opens at $9 and Nutshell at $13 per user per month. Over a year with five reps that gap is $240, which is real money for small businesses.
🔌 Susunan Teknologi Anda
Already running Freshdesk or Freshmarketer? Freshsales shares records with other Freshworks products. Everyone else gets wider reach from Nutshell through Zapier.
📞 Proses Penjualan Anda
Phone-heavy teams want the built-in calling in Freshsales. Teams that live in email and need the ability to run campaigns without extra tools lean Nutshell.
🎓 Tingkat Pengalaman Anda
Nutshell is rated easier to learn and most teams are productive within days. Freshsales packs more in, but reviewers call the navigation cluttered.
🆓 Uji Coba dan Demo Gratis
Freshsales gives you 21 days, Nutshell 14. Load real deals into both and see which one your reps actually open on Monday morning.
🛟 Opsi Dukungan
Freshsales runs 24/5 phone, chat, and email across every plan. Nutshell offers free live support plus free migration, which matters most in week one.
Panduan Pengalihan
Already on one of these? Here is what changes.
🔄 Beralih dari Freshsales CRM ke Nutshell CRM?
✅ Apa yang akan Anda peroleh:
- Email marketing, landing pages, and web forms with no add ons
- Unlimited contacts and no data limits on every plan
- Free migration handled by a person on the Nutshell team
❌ Apa yang akan Anda rugikan:
- Freddy AI lead scoring and deal-risk prediction
- Built-in phone, SMS, WhatsApp, and Facebook Messenger channels
- The tight connection to Freshdesk and Freshmarketer
📋 Cara beralih:
- Export contacts, deals, and notes from Freshsales as CSV files
- Create a new account on the 14-day Nutshell trial
- Ask support to run the free import, then rebuild your pipeline stages
🔄 Beralih dari Nutshell CRM ke Freshsales CRM?
✅ Apa yang akan Anda peroleh:
- Freddy AI scoring, deal-risk alerts, and next-step suggestions
- Phone, chat, and SMS inside one inbox with the rest of your sales activities
- A $9 entry plan and a longer 21-day free trial
❌ Apa yang akan Anda rugikan:
- Bundled email marketing and landing pages
- Unlimited contacts with no data ceiling
- Migrasi data gratis dan dukungan langsung gratis.
📋 Cara beralih:
- Export your Nutshell contacts, companies, and deals to CSV
- Start the 21-day Freshsales trial, no credit card required
- Import the files, map custom fields, then switch on Freddy AI scoring
Apa yang Tidak Kami Bahas dalam Ulasan Kami
This comparison looked at small and mid-sized B2B sales teams. We did not test enterprise deployments, single sign-on, or custom API work. Data residency and compliance paperwork sit outside what we could verify from published documentation. If you are onboarding fifty seats across several regions, run both trials against your own security review before committing.
Keputusan Akhir
| Kategori | Pemenang |
|---|---|
| 💰 Harga | Freshsales CRM |
| 🤖 Fitur AI | Freshsales CRM |
| 📞 Communication Channels | Freshsales CRM |
| 📧 Built-in Marketing | CRM Nutshell |
| 👶 Kemudahan Penggunaan | CRM Nutshell |
| 🔌 Integrasi | Freshsales CRM |
| 🛟 Onboarding Support | CRM Nutshell |
| 🏆 Pemenang Keseluruhan | Freshsales CRM |
🏆 PEMENANG: FRESHSALES CRM
Freshsales CRM wins 4 of 7 categories.
Cocok untuk: Phone-heavy sales teams, AI lead scoring, and businesses already inside the Freshworks family
These two products chase the same buyer from opposite ends. Freshsales is the deeper platform, with Freddy AI, built-in calling, and around 385 integrations behind it.
Nutshell is the simpler one. It trades AI scoring for a shorter learning curve, bundled marketing, and free help getting your data in.
If your reps live on the phone and you want a CRM that scores leads for you, Freshsales is the better buy at $9 to start.
If your team has never used a CRM and needs email campaigns on day one, Nutshell earns the extra $4 per user.
Perbandingan Lebih Lanjut tentang Freshsales CRM
Here is how Freshsales lands against its closest rivals:
Freshsales menang dalam hal: A $9 entry plan against HubSpot’s steep paid jump, built-in phone and SMS at every tier, and 24/5 support without a premium contract.
HubSpot unggul dalam hal: A far larger app marketplace, deeper marketing automation, and a free tier that scales past three users.
Freshsales menang dalam hal: Freddy AI scoring on lower tiers, a cleaner unified inbox, and 21 days of trial access instead of 15.
Zoho CRM unggul dalam hal: More third-party connectors, a broader suite of business apps, and finer control over custom modules.
Freshsales menang dalam hal: Native calling and SMS, AI deal-risk prediction, and a lower starting price per user.
Pipedrive menang pada: Faster page loads, a tighter deal-first interface, and less clutter for reps who only work the funnel.
Freshsales menang dalam hal: Setup you can finish in an afternoon, no consultant required, and pricing built for smaller teams.
Salesforce unggul dalam hal: Functionality Freshsales still lacks, an unmatched partner network, and customisation that survives complex org charts.
This video walks through the wider alternative list.
Selengkapnya tentang Perbandingan Nutshell CRM
And here is Nutshell against the tools buyers usually shortlist beside it:
Nutshell menang dalam hal: A cheaper $13 entry point, free migration, and unlimited contacts with no data ceiling.
Keap menang pada: Stronger campaign branching, built-in payments and invoicing depth, and a longer automation history.
Singkatnya, CRM vs Kampanye Aktif
Nutshell menang dalam hal: Pipeline management as the core rather than an add-on, Board and Map views, and free live support on all plans.
ActiveCampaign unggul dalam hal: More advanced email logic, wider template libraries, and better deliverability tooling for high volume sends.
Nutshell menang dalam hal: A sales-first design instead of a repurposed work board, bundled email marketing, and VisitorIQ lead discovery.
CRM menang pada hari Senin dalam hal: Flexible boards for non-sales work, richer dashboards, and a broader set of view types across the company.
Nutshell menang dalam hal: Included landing pages and drip campaigns, ProspectorIQ prospecting, and AI meeting summaries.
Kapsul CRM menang pada: A lighter interface, a genuinely free tier, and lower cost for a very small team.
The alternatives roundup below covers the rest of the shortlist.
Pertanyaan Yang Sering Muncul
Apakah Freshsales itu CRM?
Yes. It is a cloud-based customer relationship management platform from Freshworks, built to manage leads, deals, and customer conversations for sales teams.
Apakah Nutshell merupakan CRM yang bagus?
For small B2B teams, yes. Reviewers rate its ease of use highly and praise the free migration. Automation depth is where it falls behind larger rivals.
Berapakah jumlah maksimum pengguna yang diperbolehkan dalam paket gratis Freshsales?
Three. The free tier covers up to three users with most core features included. Beyond that you move to the $9 Growth plan.
Berapa biaya CRM per bulan?
Entry plans here run $9 to $13 per user monthly. Advanced tiers reach $59 to $79. Multiply by seat count, then add migration and training costs.
Manakah perangkat lunak CRM nomor 1?
Salesforce holds the largest market share globally. For small teams that ranking matters less than fit, and Freshsales wins this particular comparison.
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