Choosing the right CRM can feel overwhelming, right?
There are so many options.
Two popular contenders are Capsule CRM and Bitrix24.
But how do you know which one is the perfect fit for your business?
This comparison of Capsule CRM vs Bitrix24 will help you make an informed decision.
We’ll break down each platform’s key features, pricing, and pros and cons.
Overview
We’ve put Capsule CRM and Bitrix24 through their paces, exploring their features, pricing, and overall user experience.
Our hands-on testing and in-depth analysis allow us to provide a clear comparison, helping you choose the right CRM for your needs.
Want a simple yet powerful CRM to organize your customer relationships? Try Capsule CRM today and see the difference!
Pricing: It has a free plan. The premium plan starts at $18/month.
Key Features:
- Contact Management
- Sales Pipeline
- Task Management
Looking for an affordable yet comprehensive solution? Bitrix24 offers a robust platform with a wide range of features.
Pricing: It has a free plan. The premium plan starts at $49/month.
Key Features:
- CRM
- Project Management
- Communication Tools
What is Capsule CRM?
Now, let’s dive into Capsule CRM. It’s designed to be a simple CRM.
Think of it as your digital address book, but it is way more powerful.
It helps you keep track of contacts, deals, and communication.
It’s easy to use, and no complicated setup is needed.
Also, explore our favorite Capsule alternatives…
Want to streamline your sales pipeline? Capsule CRM offers a robust contact management system with intuitive tools. Don’t lose leads! Experience the power of this leading CRM software.
Key Benefits
- User-friendly interface: Capsule CRM is known for its intuitive design and ease of use.
- Affordable pricing: It’s one of the most budget-friendly CRMs on the market.
- Great for small businesses: Its simplicity and focus on essential features make it perfect for small teams.
- Mobile app: Access your customer data and manage your sales pipeline on the go.
- Integrates with popular tools: Connects with G Suite, Mailchimp, Zapier, and more.
Pricing
All the plans will be billed annually.
- Starter: $18/user/month.
- Growth: $36/user/month.
- Advanced: $54/user/month.
- Ultimate: $72/user/month.
Pros
Cons
What is Bitrix24?
Now, let’s examine Bitrix24.
It’s a popular business choice because it’s an all-in-one platform—think CRM, project management, and website builder—packed with features.
Also, explore our favorite Bitrix24 alternatives…
Ready to take control of your projects and boost your team’s productivity? Bitrix24, with over 10 million users worldwide, gives you the tools you need to excel at project management.
Key Benefits
- Feature-rich CRM: Manage your contacts, deals, and sales pipeline.
- Integrated project management: Plan, track, and easily collaborate on projects.
- Built-in communication tools: Chat, video conference, and file sharing within the platform.
- Website builder: Create landing pages and websites without any coding.
- Mobile app: Access your work from anywhere, anytime.
Pricing
All the plans will be billed annually.
- Basic: $49/organization/month, 5 Users.
- Standard: $87/organization/month, 50 Users.
- Professional: $175/organization/month, 100 Users.
- Enterprise: $350/organization/month, 250 Users.
Pros
Cons
Feature Comparison
Let’s compare Capsule CRM and Bitrix24, examining their core features and how they compare.
This will give you a clear picture of what each crm software offers.
1. Integration
Capsule CRM offers integrations with various tools, enhancing its functionality.
Bitrix24 also boasts a wide range of integration options, including its own suite of business tools.
Bitrix24’s strength lies in its all-in-one approach.
Capsule CRM focuses on being a solid, central hub connecting to other best-in-class apps.
2. Customer Relationship Management
Both platforms offer robust customer relationship management features.
Capsule CRM excels at contact management and pipeline tracking.
Bitrix24 provides a more comprehensive suite of tools, including marketing automation and live chat, making it suitable for larger businesses.
3. Project Management
Bitrix24 shines with built-in project management tools, allowing you to manage projects and track progress within the CRM.
While Capsule CRM offers some project tracking, it’s not as extensive as Bitrix24’s offering.
If project management is key, Bitrix24 is likely the better choice.
4. Templates and Customizable Options
Both platforms offer customizable options and template features, allowing you to tailor the software to your specific needs.
Bitrix24, however, generally offers more customization, including visual customization and workflow rules.
5. Document Management
Document management is important for any business.
Bitrix24 includes a comprehensive document management system.
Capsule CRM, while offering document storage, doesn’t have the same level of advanced document management.
6. Workflow and Automation
Bitrix24 has stronger workflow and automation capabilities, allowing you to automate complex business processes.
Capsule CRM offers some automation, but it’s not as advanced.
7. Analytics and Reporting
Both platforms offer analytics and reporting features.
Bitrix24, due to the breadth of its features, provides more in-depth reporting.
Capsule CRM offers solid reporting features, especially for sales tracking.
8. Task Management
Both CRMs offer task management.
Bitrix24 integrates task management with its project management tools.
Capsule CRM’s task management focuses more on individual and team tasks related to contacts and deals.
What to Look for When Choosing CRM Software?
- Industry-Specific Needs: Does the CRM cater to your industry’s unique workflows and regulations?
- Mobile Accessibility: How robust is the mobile app? Can your team manage crucial tasks on the go?
- Training and Support: What level of training and ongoing support is offered? Is it readily available?
- Security: Does the CRM offer robust data security measures? Is your data safe?
- Budget: Consider not just the subscription cost but also implementation and training expenses.
- Trial Period: Take advantage of free trials. Test the software with your team.
- Future Scalability: Will the CRM grow with your business? Can it handle increased data and users?
Final Verdict
Choosing between Capsule CRM and Bitrix24 depends heavily on your specific needs.
Capsule CRM is a great choice if you’re a small business focused on streamlined contact management and sales tracking.
Its simplicity and ease of use make it a winner.
However, if you need a comprehensive all-in-one solution with robust project management, marketing automation, and advanced features.
Bitrix24 is the better fit despite its increased complexity.
We’ve carefully evaluated both platforms and based on our testing.
We recommend Capsule CRM for smaller businesses, which prioritizes simplicity and ease of use, and Bitrix24 for larger businesses that need a comprehensive suite of tools.
We hope our analysis has helped you make the right choice for your business!
More of Capsule CRM
Here’s a brief comparison of Capsule CRM with these software solutions:
- Capsule CRM vs Gohighlevel: Capsule CRM excels in straightforward contact management and sales pipelines, while GoHighLevel provides a comprehensive platform for sales, marketing automation, and lead generation.
- Capsule CRM vs Pipedrive: Capsule CRM offers a simple solution for managing contacts and sales, whereas Pipedrive is a visually driven sales pipeline management tool.
- Capsule CRM vs Keap: Capsule CRM focuses on simplicity and affordability for contact and sales tracking; Keap offers extensive marketing and sales automation features, often at a higher cost.
- Capsule CRM vs ActiveCampaign: Capsule CRM offers solid contact and pipeline management, while ActiveCampaign delivers powerful marketing automation, email campaigns, and advanced segmentation.
- Capsule CRM vs Hubspot: Capsule CRM is a user-friendly, affordable CRM for managing customer interactions; HubSpot provides a vast suite of marketing, sales, and service tools, with free and scalable paid options.
- Capsule CRM vs Clickfunnels: Capsule CRM is a tool for managing customer relationships; ClickFunnels specializes in building sales funnels and optimizing conversion processes.
- Capsule CRM vs Folk: Capsule CRM is a simple contact management solution, whereas Folk emphasizes collaborative contact organization and enrichment with modern features.
- Capsule CRM vs Instantly: Capsule CRM focuses on general contact and sales management; Instantly is tailored for automated cold email outreach and sales engagement.
- Capsule CRM vs Clickup: Capsule CRM is a dedicated CRM solution, while ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
- Capsule CRM vs Monday CRM: Capsule CRM offers simple contact and sales pipeline management; Monday CRM provides highly customizable visual workflows and extensive team collaboration features.
- Capsule CRM vs Insightly: Capsule CRM focuses on ease of use and contact tracking, while Insightly offers a more comprehensive CRM with advanced project management features.
- Capsule CRM vs Freshsales CRM: Capsule CRM prioritizes simplicity in sales and contact management, while Freshsales CRM offers a more robust sales platform with AI-powered insights and advanced analytics.
- Capsule CRM vs Salesforce: Capsule CRM is ideal for small to medium businesses seeking a simple, affordable CRM; Salesforce is an enterprise-grade CRM with extensive customization and scalability for large organizations.
- Capsule CRM vs Zendesk: Capsule CRM focuses on sales and customer relationship management, while Zendesk is primarily a customer service platform that excels in ticketing and support solutions.
More of Bitrix24
Here’s a brief comparison of Bitrix24 with these software solutions:
- Bitrix24 vs Gohighlevel: Bitrix24 is an all-in-one workspace with CRM, project management, and collaboration tools, while GoHighLevel is a sales and marketing platform emphasizing automation and lead generation.
- Bitrix24 vs Pipedrive: Bitrix24 provides a comprehensive suite including CRM and project management, whereas Pipedrive focuses on intuitive visual sales pipeline management.
- Bitrix24 vs Keap: Bitrix24 offers a wide range of collaboration and CRM features, while Keap excels in marketing automation and detailed sales process management.
- Bitrix24 vs ActiveCampaign: Bitrix24 is an extensive business suite, while ActiveCampaign specializes in advanced marketing automation, email campaigns, and lead nurturing.
- Bitrix24 vs Hubspot: Bitrix24 delivers a vast feature set for business operations, often with a steeper learning curve; HubSpot offers a user-friendly, integrated marketing, sales, and service platform.
- Bitrix24 vs Clickfunnels: Bitrix24 is a comprehensive business management system with CRM; ClickFunnels is primarily a tool for building sales funnels and landing pages.
- Bitrix24 vs Folk: Bitrix24 is an all-encompassing platform for various business functions; Folk is a more focused, collaborative contact management system.
- Bitrix24 vs Instantly: Bitrix24 provides a broad array of business tools, including CRM; Instantly specializes in automated cold email outreach and sales cadences.
- Bitrix24 vs Clickup: Bitrix24 is an integrated platform for CRM, project management, and collaboration; ClickUp is a versatile work management tool with customizable views.
- Bitrix24 vs Monday: Bitrix24 offers a wide-ranging business solution with CRM; Monday CRM provides highly visual and customizable workflows for project and client management.
- Bitrix24 vs Insightly: Bitrix24 is a comprehensive business suite with robust collaboration and project tools; Insightly is a CRM with integrated project management capabilities, often favored by smaller businesses.
- Bitrix24 vs Freshsales: Bitrix24 offers a wide range of business functions alongside CRM; Freshsales CRM is a sales-focused platform with AI-powered insights for lead and deal management.
- Bitrix24 vs Salesforce: Bitrix24 provides an all-in-one solution for various business sizes, including CRM; Salesforce is a leading, highly customizable, and scalable enterprise-level CRM with extensive capabilities.
Frequently Asked Questions
Is Capsule CRM suitable for large enterprises?
Capsule CRM is generally better suited for small to medium-sized businesses due to its focus on core CRM functionalities. While it can handle a decent volume of contacts, larger enterprises with complex needs might find its feature set limiting compared to more comprehensive solutions like Bitrix24.
Does Bitrix24 offer good customer support?
Bitrix24 offers various customer support channels, including email, live chat, and phone support, depending on the plan you choose. They also have a knowledge base and community forum. However, some users have reported that response times can be slow at times.
Can I migrate my existing data to Capsule CRM or Bitrix24?
Yes, both platforms typically allow data migration. Capsule CRM often facilitates this through CSV imports or integrations with other platforms. Bitrix24, given its broader feature set, might offer more complex migration tools. Always check their documentation or contact support for specific instructions.
Which CRM is more affordable?
Capsule CRM generally has a simpler pricing structure and offers a free plan with limitations. Bitrix24 also has a free plan, but their paid plans can become more expensive as you add users and features. The most affordable option depends on your specific needs and the size of your business.
Which platform is easier to learn and use?
Capsule CRM is generally considered more user-friendly and easier to learn, especially for smaller teams. Its interface is cleaner and more intuitive. Bitrix24, with its extensive features, can have a steeper learning curve, especially if you’re not using all of its capabilities.
