Monday CRM vs Capsule CRM: Which is Right for You in 2025?

Choosing the right CRM can feel overwhelming, right?

There are so many options. You’re looking at Monday and Capsule CRM and wondering which best fits your business. 

Picking the wrong CRM can be a real headache. 

This article breaks down Monday CRM vs Capsule CRM in a simple, straightforward way. 

You’ll have the info to confidently choose the perfect CRM for your business by the end.

Overview

We’ve tested Monday and Capsule CRM, exploring their features, pricing, and ease of use. 

Our hands-on testing and research have led us to this in-depth comparison to help you make the best decision for your business.

What is Monday CRM?

Okay, let’s talk about Monday CRM. It’s more than just a CRM.

Think of it as a work operating system. It helps teams manage everything, from sales to projects.

It’s very visual and customizable. Want to track leads? Build a board for that. Need to manage projects? You can do that too.

Also, explore our favorite Monday CRM alternatives…

Key Benefits

• Visual Workflows: See your projects come to life with colorful boards and timelines. It’s like a Kanban board on steroids!
• Easy Collaboration: Share boards with your team, assign tasks, & keep everyone on the same page. No more endless email chains!
• Tons of Integrations: Connect Monday CRM with your favorite apps, such as Gmail, Slack, and Zoom.
• Customizable Templates: Get a head start with pre-built templates for marketing campaigns, content calendars, and more.

Pricing

All the plans will be billed annually.

• Basic: $12/seat/month.
• Standard: $17/seat/month.
• Pro: $28/seat/month.
• Enterprise: Custom Pricing based on your needs.

What is Capsule CRM?

Now, let’s dive into Capsule CRM. It’s designed to be a simple CRM.

Think of it as your digital address book, but it is way more powerful. 

It helps you keep track of contacts, deals, and communication.

It’s easy to use, and no complicated setup is needed.

Also, explore our favorite Capsule alternatives…

Key Benefits

• User-friendly interface: Capsule CRM is known for its intuitive design and ease of use.
• Affordable pricing: It’s one of the most budget-friendly CRMs on the market.
• Great for small businesses: Its simplicity and focus on essential features make it perfect for small teams.
• Mobile app: Access your customer data and manage your sales pipeline on the go.
• Integrates with popular tools: Connects with G Suite, Mailchimp, Zapier, and more.

Pricing

All the plans will be billed annually.

• Starter: $18/user/month.
• Growth: $36/user/month.
• Advanced: $54/user/month.
• Ultimate: $72/user/month.

Feature Comparison

Let’s get down to the nitty-gritty.

This section compares Monday CRM and Capsule CRM side-by-side, examining key features to help you determine which CRM solution best suits your sales teams.

1. Customization

• Monday.com: Monday CRM shines with its extreme customization. You can tailor workflows, dashboards, and the look and feel to match your needs perfectly. It’s a highly flexible CRM software that adapts to your processes, not vice versa.
• Capsule CRM: While Capsule offers some customization, it’s not as extensive as monday.com. You can customize fields and pipelines, but the structure is more rigid.

2. Project Management

• Monday.com: Monday CRM excels at project management. It’s built on a work operating system, making managing projects alongside your sales activities easy. Think of it as combining your CRM and project tools.
• Capsule CRM: Capsule CRM has some basic project management features, like tasks and milestones. However, it’s not as robust as Monday.com for full-fledged project tracking.

3. Integrations

• Monday.com: Monday CRM integrates with many popular tools, including Mailchimp. However, some integrations may require higher pricing tiers or third-party apps.
• Capsule CRM: Capsule CRM offers integrations with several tools, but the selection is more limited than Monday.com.

4. Sales Pipeline Management

• Monday.com: Monday CRM offers visual sales pipeline management. It’s very intuitive and flexible, and you can easily track deals as they move through the pipeline.
• Capsule CRM: Capsule CRM also tracks sales pipelines. It’s straightforward and effective, but less visually driven than Monday.com.

5. Reporting and Analytics

• Monday.com: Monday CRM provides customizable dashboards and reporting. You can generate reports on sales performance, team activity, and more.
• Capsule CRM: Capsule CRM offers reporting and analytics features to track sales and other key metrics. However, the reporting capabilities are not as advanced as those of Monday.com.

6. Cloud-Based Access

• Monday.com: Monday CRM is a cloud-based CRM solution. This means you can access it from anywhere with an internet connection.
• Capsule CRM: Like Zoho CRM and Pipedrive, Capsule CRM is cloud-based so that you can access your data from any device.

What to Look for When Choosing CRM Software?

Beyond the specific features we discussed, here are some other key considerations when choosing CRM software:

• Ease of Use: A CRM is only effective if your team uses it. Prioritize a user-friendly interface that’s easy to learn and navigate.
• Scalability: Consider your future growth. Choose a CRM that can scale with your business as you add more users and data.
• Mobile Access: Mobile access is crucial in today’s world. Ensure the CRM offers a robust mobile app for accessing data.
• Customer Support: Look for a CRM provider with excellent customer support. You’ll want help when you need it.
• Security: Data security is paramount. Choose a CRM with strong security measures to protect your customer information.
• Industry-Specific Needs: Some CRMs are tailored to specific industries. If you’re in a niche market, consider a specialized CRM.
• Budget: CRM pricing varies widely. Set a budget and find a CRM that fits your needs and wallet. Don’t overspend on features you won’t use.
• Free Trial/Demo: Take advantage of free trials or demos to test the CRM before committing.

Final Verdict

So, which CRM wins? It depends on your needs.

Monday CRM is a strong contender if you need maximum customization and robust project management.

It’s like a Swiss Army knife for your business. However, it can be a bit more complex and pricier.

Capsule CRM is a great choice if you want something simpler and more affordable. It’s easy to use and gets the job done.

We’ve spent hours testing both platforms, and we believe this breakdown will help you make the right call. 

Choosing a CRM is a big decision, so take your time and choose wisely!

More of Monday CRM

Here’s a brief comparison of Monday CRM with these software solutions:

• Monday CRM vs Gohighlevel: Monday CRM offers visual project management and team collaboration for diverse workflows. At the same time, GoHighLevel is an all-in-one platform emphasizing sales and marketing automation with lead generation capabilities.
• Monday CRM vs Pipedrive: Monday CRM is a versatile work operating system with robust project and team management. Pipedrive is a sales-focused CRM known for its visual pipeline management and deal-closing features.
• Monday CRM vs Keap: Monday CRM provides highly customizable visual workflows for team collaboration and customer management, while Keap offers powerful sales and marketing automation designed for small businesses.
• Monday CRM vs ActiveCampaign: Monday CRM focuses on visual collaboration and customizable dashboards for project and customer relationship tracking, whereas ActiveCampaign excels in advanced email marketing automation, segmentation, and detailed analytics.
• Monday CRM vs Hubspot: Monday CRM offers a flexible, visual platform for managing projects and customer data, while HubSpot provides a comprehensive suite of marketing, sales, and customer service tools.
• Monday CRM vs Clickfunnels: Monday CRM is a flexible work OS with strong CRM capabilities; ClickFunnels is primarily a sales funnel builder for creating landing pages and automating sales conversion processes.
• Monday CRM vs Folk: Monday CRM provides highly customizable visual workflows and collaboration for diverse teams; Folk focuses on intuitive, collaborative contact management and enrichment with a simple interface.
• Monday CRM vs Instantly: Monday CRM is a flexible work OS with CRM functionalities for visual pipeline management; Instantly specializes in automated cold email outreach and high-volume lead generation.
• Monday CRM vs ClickUp: Monday CRM prioritizes visual and user-friendly project and work management; ClickUp is an all-in-one productivity platform offering extensive features for task management, CRM, and more.
• Monday CRM vs Capsule CRM: Monday CRM provides extensive customization for workflows and projects, integrating CRM functionalities; Capsule CRM is a simpler, more affordable contact manager primarily focused on sales tracking.
• Monday CRM vs Insightly: Monday CRM offers a highly customizable platform for managing projects and customer relationships, whereas Insightly provides a more traditional CRM with integrated project management.
• Monday CRM vs Freshsales CRM: Monday CRM is a versatile work OS with CRM features for customizable tracking. At the same time, Freshsales CRM is a dedicated sales CRM with AI-powered lead management and automation.
• Monday CRM vs Salesforce: Monday CRM offers a flexible, visual, and highly customizable platform for various business needs; Salesforce is an enterprise-level CRM with extensive, deep features for complex sales and marketing operations.
• Monday CRM vs Zendesk: Monday CRM excels in visual project management and team collaboration for sales and other functions. At the same time, Zendesk is a specialized customer service platform focused on ticketing and support.

More of Capsule CRM

Here’s a brief comparison of Capsule CRM with these software solutions:

• Capsule CRM vs Gohighlevel: Capsule CRM excels in straightforward contact management and sales pipelines, while GoHighLevel provides a comprehensive platform for sales, marketing automation, and lead generation.
• Capsule CRM vs Pipedrive: Capsule CRM offers a simple solution for managing contacts and sales, whereas Pipedrive is a visually driven sales pipeline management tool.
• Capsule CRM vs Keap: Capsule CRM focuses on simplicity and affordability for contact and sales tracking; Keap offers extensive marketing and sales automation features, often at a higher cost.
• Capsule CRM vs ActiveCampaign: Capsule CRM offers solid contact and pipeline management, while ActiveCampaign delivers powerful marketing automation, email campaigns, and advanced segmentation.
• Capsule CRM vs Hubspot: Capsule CRM is a user-friendly, affordable CRM for managing customer interactions; HubSpot provides a vast suite of marketing, sales, and service tools, with free and scalable paid options.
• Capsule CRM vs Clickfunnels: Capsule CRM is a tool for managing customer relationships; ClickFunnels specializes in building sales funnels and optimizing conversion processes.
• Capsule CRM vs Folk: Capsule CRM is a simple contact management solution, whereas Folk emphasizes collaborative contact organization and enrichment with modern features.
• Capsule CRM vs Instantly: Capsule CRM focuses on general contact and sales management; Instantly is tailored for automated cold email outreach and sales engagement.
• Capsule CRM vs Clickup: Capsule CRM is a dedicated CRM solution, while ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
• Capsule CRM vs Insightly: Capsule CRM focuses on ease of use and contact tracking, while Insightly offers a more comprehensive CRM with advanced project management features.
• Capsule CRM vs Freshsales CRM: Capsule CRM prioritizes simplicity in sales and contact management, while Freshsales CRM offers a more robust sales platform with AI-powered insights and advanced analytics.
• Capsule CRM vs Salesforce: Capsule CRM is ideal for small to medium businesses seeking a simple, affordable CRM; Salesforce is an enterprise-grade CRM with extensive customization and scalability for large organizations.
• Capsule CRM vs Zendesk: Capsule CRM focuses on sales and customer relationship management, while Zendesk is primarily a customer service platform that excels in ticketing and support solutions.

Frequently Asked Questions