Capsule CRM vs Nutshell CRM: Which is Best in 2025?

oleh | Last updated Oct 20, 2025

Pemenang
capsule
4.5
  • Manajemen Kontak
  • Saluran Penjualan
  • AI Content Assistant
  • Pemasaran Email
  • Sales Analytics
  • Uji coba gratis tersedia.
  • Paid Plan Starts at $18
Runner Up
CRM Nutshell
3.0
  • Otomatisasi penjualan
  • Otomatisasi email
  • Manajemen kontak
  • Pelaporan dan analitik
  • Kolaborasi tim
  • Uji coba gratis tersedia.
  • Paket Berbayar mulai dari $13/bulan
capsule crm vs nutshell

Memilih kanan CRM can feel overwhelming, right?

There are so many options. Two popular choices are Capsule CRM and Nutshell CRM.

But how do you know which one is the perfect fit for milikmu bisnis?

It’s a tough decision, and getting it wrong can cost you time and money.

In this post, we’ll break down Capsule CRM vs Nutshell CRM. 

Tinjau

We’ve tested both Capsule CRM and Nutshell CRM, exploring their features, pricing, and user experience.

Our hands-on testing, combined with user reviews and expert analysis, helps us provide a clear comparison to guide your CRM selection.

Capsule CTA
4.5dari 5

Based on our data, Capsule CRM is the budget-friendly choice. Focused on simplicity and savings.

Harga: It has a free trial. Paid plan starts at $18/month

Fitur Kunci:

  • Manajemen Kontak
  • Sales Pipeline Management
  • Project Boards
Nutshell CRM CTA
3dari 10

Kulit kacang CRM Membantu Anda mengotomatiskan penjualan dan mengelola hubungan pelanggan dengan benar. Jelajahi!

Harga: Tersedia masa uji coba gratis. Paket premium dimulai dari $13/bulan.

Fitur Kunci:

  • Manajemen kontak
  • Otomatisasi penjualan
  • Pemasaran email

What is Capsule CRM?

Ever feel like you’re juggling too many customer details?

Capsule CRM helps you keep everything organized. 

It’s designed to be simple and easy to use, even if you’re not a tech whiz.

Think of it as your digital Rolodex, but way more powerful.

Juga, mengeksplorasi favorit kita Capsule alternatives

Capsule Homepage

Our Take

Capsule CTA

It’s great for its simplicity and ease of use, especially for small businesses just starting with a CRM. It helps you manage contacts and sales effectively without being overwhelming.

Manfaat Kunci

  • Simple contact management.
  • Easy sales pipeline tracking.
  • Integrates with many apps.
  • Customizable fields available.
  • Mobile app for on-the-go access.

Harga

  • Starter: $18/user/month.
  • Pertumbuhan: $36/user/month.
  • Canggih: $54/user/month.
  • Terakhir: $72/user/month.
Capsule CRM Pricing

Pro

  • Seamless integrations
  • Centralized contact management
  • Great contact management.
  • Effective sales pipeline tools.
  • Integrates with popular apps.

Kons

  • Opsi kustomisasi terbatas.
  • Pelaporan bisa lebih akurat.
  • No built-in phone support.
  • Free plan is very limited.

Apa itu Nutshell CRM?

Nutshell CRM is designed for sales teams who want to close more deals.

It’s known for its user-friendly interface and focus on pipeline management.

It aims to buat sales processes smoother and more efficient.

Juga, mengeksplorasi favorit kita Nutshell alternatives

Halaman Beranda CRM Singkat

Our Take

Nutshell CRM CTA

Singkirkan kekacauan dan kembangkan bisnis Anda! Nutshell CRM membantu Anda mengotomatiskan penjualan dan mengelola hubungan pelanggan dengan benar. Coba perangkat lunak Nutshell CRM secara gratis dan lihat perbedaannya!

Manfaat Kunci

  • Manajemen kontak yang mudah: Kelola semua informasi pelanggan Anda di satu tempat. Akses detail kontak, riwayat komunikasi, dan catatan dengan mudah.
  • Bangun Pemasaran email: Kirim kampanye email yang ditargetkan kepada prospek dan pelanggan Anda. Bina hubungan dan tingkatkan penjualan dengan rangkaian email otomatis.
  • Otomatisasi penjualan: Sederhanakan proses penjualan Anda dengan alur kerja otomatis. Kurangi tugas manual dan fokuslah pada penutupan transaksi.
  • Dukungan pelanggan yang sangat baik: Tim dukungan pelanggan Nutshell yang handal dikenal responsif dan membantu.

Harga

  • Dasar: $13/pengguna/bulan.
  • Pertumbuhan: $25/pengguna/bulan.
  • Pro: $42/pengguna/bulan.
  • Bisnis: $59/pengguna/bulan.
  • Perusahaan: $79/pengguna/bulan.
Harga CRM Singkat dan Padat

Pro

  • Antarmuka yang sangat ramah pengguna.
  • Harga terjangkau untuk usaha kecil.
  • Tim dukungan pelanggan yang luar biasa.
  • Mudah dipasang dan disesuaikan.
  • Termasuk fitur pemasaran email bawaan.

Kons

  • Fiturnya lebih sedikit daripada Pipedrive.
  • Pelaporan bisa lebih akurat.
  • Integrasi pihak ketiga yang terbatas.
  • Tidak ideal untuk tim penjualan yang besar atau kompleks.
  • Aplikasi seluler dapat ditingkatkan.

Perbandingan Fitur

This analysis evaluates two user-focused crm providers: Capsule, a robust contact management system known for its simplicity and clear sales pipeline.

Nutshell CRM, a highly-rated platform specializing in sales otomasi and robust pipeline visibility.

This comparison clarifies which crm software is the better investment for nurturing client relationships versus optimizing the overall sales workflow.

1. Core Focus and Sales Pipeline

  • Capsule CRM: Built as a visual and simple crm solution focused on providing a robust contact management system and guiding the sales cycle. It excels at sales pipeline management, ensuring users can clearly track deals.
  • CRM Nutshell: Offers an intuitive user interface and strong sales process features like multiple pipelines and customizable dashboards. It is built to help the salesforce of bisnis kecil easily execute the sales process from lead to close.

2. Contact and Lead Management

  • Capsule CRM: Highly focused on accurate contact management, allowing customers to create contacts quickly and maintain detailed customer data history. Users can easily see all related interactions.
  • CRM Nutshell: Excels at comprehensive contact management and lead management. It automatically imports data from various sources (like Gmail/Outlook) and provides powerful analytics and pelaporan tools to act on new leads.
Video YouTube

3. Pricing Model and Affordability

  • Capsule CRM: Offers a generous free version and scales with predictable per user pricing, making the capsule crm cost transparent. The capsule account is easy to set up for a single user or larger clients.
  • CRM Nutshell: Does not offer a free version but has competitive per user pricing. Its plans are often seen as an affordable akuntansi solution offering excellent value for the full reporting suite and advanced automation features.

4. Advanced Automation and Customization

  • Capsule CRM: Offers basic automation for tasks and sales process steps but lacks deep marketing automation and conditional logic. Its strength is simplicity and the ability to quickly customize fields.
  • CRM Nutshell: Provides robust marketing automation and sales automation capabilities. Users can easily automate follow-ups, create complex sequences using personal email sequences, and leverage its powerful API integration features.

5. Reporting and Analytics

  • Capsule CRM: Provides standard sales pipeline and activity reports. Its reporting is functional but lacks the depth of more feature-rich platforms. The primary goal is simple pipeline visibility.
  • CRM Nutshell: Features a full reporting suite for generating detailed sales reports and analytics. It includes a great visual user interface for dashboards and an integrated audit log for transparency.

6. Support and Learning Curve

  • Capsule CRM: Known for its simple design, leading to a low learning curve. Customer support is readily available, often praised in any capsule crm review.
  • CRM Nutshell: Offers free live support and an extensive knowledge base. The company is committed to helping customers quickly adopt the software, making it a favorable review among crm providers.
Video YouTube

7. Marketing Features

  • Capsule CRM: Marketing relies on email marketing features and segmentation, often requiring external integration with dedicated email platforms.
  • CRM Nutshell: Has integrated email marketing tools, email templates, and sequence pembangun. Its strength is in using these tools to nurture leads and clients within the sales process.

8. Integrations and Ecosystem

  • Capsule CRM: Integrates well with browser extensions, Google, and Outlook apps. It focuses on integrating with popular productivity software to manage contact history.
  • CRM Nutshell: Offers broad integration with productivity tools and specialized software. Its built-in calendar sync, strong browser extension, and open API make it highly flexible for large teams.

9. Platform Accessibility

  • Capsule CRM: Accessible entirely through a web browser, or a dedicated mobile app, ensuring customers can access their sales pipeline and contact management wherever they go.
  • CRM Nutshell: Also accessible via web browser and robust mobile apps. The user interface is designed to make sales tasks simple, allowing human users to respond to clients segera and manage personal email sequences from any site or device.

What to Look for in a CRM Tool?

Choosing the right crm system is a critical decision for any growing business.

Itu best crm solutions are designed to streamline your multiple sales pipelines and enhance all your key business processes.

When evaluating platforms, consider these essential features:

  • Skalabilitas: Can the CRM grow with your business? Can it be used in project management?
  • Kustomisasi: Can you tailor it to your specific workflows?
  • Integrasi: Does it connect with your other business tools?
  • Mobile Access: Is there a mobile app for on-the-go management?
  • Dukungan Pelanggan: What level of support is offered?
  • Training: Are there resources to help you and your team learn the system?
  • Keamanan: Does the CRM have robust security measures to protect your data?

Keputusan Akhir

Choosing between Capsule CRM and Nutshell CRM depends heavily on your specific business needs.

Capsule CRM shines with its intuitive interface, robust pipeline management, and powerful sales automation.

It’s a great choice for teams prioritizing ease of use and streamlined sales processes.

While a strong contender, Nutshell might be a better fit for businesses seeking a more budget-friendly option with solid core CRM functionality.

Ultimately, the best CRM is the one that aligns perfectly with milikmu workflow and goals.

We’ve explored these platforms extensively, and our recommendation leans slightly towards Capsule CRM for its comprehensive sales-focused features.

However, we encourage you to leverage free trials to experience each platform firsthand before making your final decision.

More of Capsule CRM

Here’s a brief comparison of Capsule CRM with these software solutions:

  • Capsule CRM vs Pipedrive: Capsule CRM offers a simple solution for managing contacts and sales, whereas Pipedrive is a visually driven sales pipeline management tool.
  • Capsule CRM vs GoHighLevel: Capsule is easy to use. It helps you manage your contacts and sales process. It is great for keeping things simple and organized. GoHighLevel is a much bigger tool. It has many tools for marketing and sales.
  • Capsule CRM vs Keap: Capsule CRM focuses on simplicity and affordability for contact and sales tracking; Keap offers extensive marketing and sales automation features, often at a higher cost.
  • Capsule CRM vs ActiveCampaign: Capsule CRM offers solid contact and pipeline management, while ActiveCampaign delivers powerful marketing automation, email campaigns, and advanced segmentation.
  • Capsule CRM vs Hubspot: Capsule CRM is a user-friendly, affordable CRM for managing customer interactions; HubSpot provides a vast suite of marketing, sales, and service tools, with free and scalable paid options.
  • Capsule CRM vs Clickfunnels: Capsule CRM is a tool for managing customer relationships; ClickFunnels specializes in building sales funnels and optimizing conversion processes.
  • Capsule CRM vs Folk: Capsule CRM is a simple contact management solution, whereas Folk emphasizes collaborative contact organization and enrichment with modern features.
  • Capsule CRM vs Instantly: Capsule CRM focuses on general contact and sales management; Instantly is tailored for automated cold email outreach and sales engagement.
  • Capsule CRM vs Clickup: Capsule CRM is a dedicated CRM solution, while ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
  • Capsule CRM vs Monday CRM: Capsule CRM offers simple contact and sales pipeline management; Monday CRM provides highly customizable visual workflows and extensive team collaboration features.
  • Capsule CRM vs Insightly: Capsule CRM focuses on ease of use and contact tracking, while Insightly offers a more comprehensive CRM with advanced project management features.
  • Capsule CRM vs Freshsales CRM: Capsule CRM prioritizes simplicity in sales and contact management, while Freshsales CRM offers a more robust sales platform with AI-powered insights and advanced analytics.
  • Capsule CRM vs Salesforce: Capsule CRM is ideal for small to medium businesses seeking a simple, affordable CRM; Salesforce is an enterprise-grade CRM with extensive customization and scalability for large organizations.
  • Capsule CRM vs Zendesk: Capsule CRM focuses on sales and customer relationship management, while Zendesk is primarily a customer service platform that excels in ticketing and support solutions.

Selengkapnya tentang Nutshell CRM

Berikut perbandingan singkat Nutshell CRM dengan solusi perangkat lunak ini:

  • Nutshell vs Pipedrive: Fitur ini menonjol karena manajemen alur kerja visualnya, sementara Nutshell berfokus pada kemudahan penggunaan dan kesederhanaan.
  • Nutshell CRM vs GoHighLevel: Nutshell CRM adalah CRM yang berfokus pada penjualan yang menekankan kemudahan penggunaan dan manajemen pipeline, sementara GoHighLevel menawarkan rangkaian alat pemasaran, penjualan, dan manajemen agensi yang lebih luas.
  • Singkatnya, CRM vs Keap: Nutshell CRM berfokus pada penyederhanaan proses penjualan dan kolaborasi; Keap menyediakan fitur otomatisasi pemasaran dan manajemen prospek yang canggih.
  • Nutshell CRM vs ActiveCampaign: Nutshell CRM menyederhanakan penjualan dan pelacakan kontak, sementara ActiveCampaign unggul dalam otomatisasi pemasaran yang canggih, segmentasi, dan kampanye email.
  • Singkatnya, CRM vs Hubspot: Nutshell CRM menawarkan antarmuka intuitif untuk manajemen saluran penjualan dan hubungan pelanggan, sementara HubSpot menyediakan platform lengkap serba guna untuk pemasaran, penjualan, dan layanan.
  • Singkatnya, CRM vs Clickfunnels: Nutshell CRM adalah CRM yang berfokus pada penjualan; ClickFunnels mengkhususkan diri dalam membangun saluran penjualan dan halaman arahan untuk mendorong konversi.
  • Singkatnya, CRM vs Metode Tradisional: Nutshell CRM adalah CRM yang berfokus pada penjualan dengan pelaporan dan manajemen pipeline yang andal; Folk menekankan pengorganisasian kontak yang kolaboratif dan pengayaan berbasis AI.
  • Nutshell CRM vs Instantly: Nutshell CRM berfokus pada pengelolaan saluran penjualan dan interaksi pelanggan, sedangkan Instantly ditujukan untuk volume penjualan yang tinggi. email dingin menjangkau dan menghasilkan prospek.
  • Nutshell CRM vs ClickUp: Nutshell CRM adalah alat khusus untuk penjualan dan manajemen hubungan pelanggan, sedangkan ClickUp adalah platform manajemen kerja serbaguna yang mencakup fungsionalitas CRM.
  • Singkatnya, CRM vs Monday CRM: Nutshell CRM menyediakan proses penjualan yang efisien dengan visualisasi pipeline yang jelas; Monday CRM menawarkan alur kerja visual yang sangat dapat disesuaikan dan kolaborasi tim yang kuat di berbagai fungsi.
  • Nutshell CRM vs Capsule CRM: Nutshell CRM berfokus pada manajemen dan otomatisasi alur penjualan yang intuitif; Capsule CRM adalah pengelola kontak yang lebih sederhana, terutama untuk melacak peluang penjualan.
  • Nutshell CRM vs Insightly: Nutshell CRM menekankan kemudahan penggunaan untuk tim penjualan bisnis kecil; Insightly menawarkan CRM yang lebih komprehensif dengan kemampuan manajemen proyek tambahan.
  • Nutshell CRM vs Freshsales CRM: Nutshell CRM menyediakan alur penjualan yang mudah digunakan dan kolaborasi tim; Freshsales CRM mencakup wawasan berbasis AI dan otomatisasi tenaga penjualan yang lebih luas.
  • Singkatnya, CRM vs Salesforce: Nutshell CRM menawarkan solusi yang mudah dan terjangkau untuk bisnis kecil hingga menengah; Salesforce adalah CRM perusahaan yang sangat skalabel dan kaya fitur.

Pertanyaan Yang Sering Muncul

Which CRM is easier to use, Capsule or Nutshell?

Nutshell is generally considered slightly easier to use, especially for sales teams new to CRM. Its intuitive interface and visual pipeline management make it quick to learn and adopt. Capsule is also user-friendly, but Nutshell often wins in terms of initial ease of use.

Does Capsule CRM integrate with email marketing tools?

Yes, Capsule CRM offers integrations with various email marketing platforms. However, the depth of these integrations might vary. It’s essential to check if Capsule integrates with your specific email marketing tool.

Is Nutshell CRM suitable for small businesses?

Nutshell can be suitable for small businesses, but its pricing might be a consideration. While it offers powerful features, it can be more expensive than some other CRM options. Small businesses should carefully evaluate their needs and budget.

What are the key differences between Capsule and Nutshell?

Key differences include ease of use (Nutshell is often preferred), pipeline management (Nutshell excels), and pricing (Capsule is generally more affordable). Nutshell also tends to focus more on sales automation, while Capsule provides a solid foundation for customer relationship management.

Do both CRMs offer mobile apps?

Yes, both Capsule and Nutshell offer mobile apps. These apps allow users to access and manage their CRM data on the go. However, the functionality and user experience of the mobile apps can differ, so it’s worth exploring both.

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