⚡ Kesimpulan Singkat:
- Harga: HubSpot paid plans start at $15/seat/month. Capsule CRM starts at $18/user/month.
- Paket gratis: HubSpot’s free CRM allows unlimited users and one million contacts. Capsule’s free version caps at 250 contacts and 2 users.
- Cocok untuk: HubSpot suits sales and marketing teams that want inbound marketing, email marketing, and CRM tools together. Capsule suits small businesses wanting simple contact management.
- Perbedaan utama: HubSpot bundles Marketing Hub, Sales Hub, and Service Hub. Capsule stays focused on the sales pipeline and project boards.
- Pilihan kami: HubSpot, because the free plan gives you more room to grow before you pay.
Usaha kecil owners compare HubSpot and Capsule CRM for one reason.
They want a CRM platform that tracks deals without slowing the sales team down.
HubSpot puts marketing tools, sales tools, and support tools in one dashboard.
Capsule CRM keeps the software small and focused on customer relationships.
That single difference decides almost everything else about the two crm providers.
Tinjau
This HubSpot vs Capsule CRM comparison covers pricing, key features, and daily use.
We also break down which crm system fits which sales process.
Sumber kami meliputi spesifikasi yang dipublikasikan, dokumentasi produk, dan ulasan G2.
Kita penulis also spent hands-on time inside HubSpot.
Those notes appear in the “What Our Team Noticed” section below.
Apa itu HubSpot?
HubSpot adalah platform manajemen hubungan pelanggan untuk tim penjualan dan pemasaran.
The free CRM tracks contacts and deals in real time.
CRM gratis HubSpot mendukung hingga satu juta kontak dan pengguna tanpa batas.
Paid tiers stack Marketing Hub, Sales Hub, and Service Hub on top.
Over 750,000 customers use HubSpot weekly to run campaigns and communications.
🏆 Pemenang: HubSpot
Start free with unlimited users. Add marketing tools when your bisnis tumbuh.
Harga HubSpot
Here is what HubSpot costs in 2026. HubSpot offers free tools plus three paid tiers.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Alat Gratis | $0/bulan | Contact management and one deal pipeline |
| Pusat Pemasaran Pemula | $15/kursi/bulan | Email marketing and landing pages |
| Platform Pelanggan Pemula | $15/kursi/bulan | Small teams that want every hub at a starter level |
| Pusat Pemasaran Profesional | $800/kursi/bulan | Larger marketing teams running custom reports |
Harga diverifikasi Juli 2026.
Uji coba gratis: No trial needed for the free plan. It stays free with no credit card and no time limit.
Garansi uang kembali: HubSpot does not advertise a refund window. Paid subscriptions run on an annual commitment even when you pay monthly.
📌 Catatan: Marketing contacts are billed separately from stored contacts. The Starter plan includes 1,000 marketing contacts, and each extra thousand adds about $50 per month.
⚠️ Pricing conflict: Our CSV lists Marketing Hub Professional at $800/seat/month. Other published sources list a Professional plan near $1,080/month and enterprise plans near $4,000/month. We use our verified figures above. Check the HubSpot pricing page before you buy.
Manfaat Utama HubSpot
Here is what makes HubSpot worth a look:
- A free plan you can actually run a company on: One million contacts, unlimited users, and one deal pipeline. Most crm software caps free users at two or three.
- 500+ business apps: HubSpot connects with Google Workspace, Microsoft 365, and Salesforce. Your customer data stays in sync across tools.
- Universal kotak-masuk: Email, live chat, and Facebook Messenger land in one shared queue. Your support team answers from a single screen.
- Inbound marketing built in: Landing pages, website pages, and lead nurturing sit beside the contact records. That helps marketing teams turn traffic into new customers.
- Breeze AI: HubSpot’s newer AI suite drafts emails and enriches contact records. It cuts the repetitive typing out of lead management.
- Akademi HubSpot: Free courses cover the CRM, inbound marketing, and pelaporan. It is the best training library any CRM vendor gives away.
Apa yang Tim Kami Amati
Our writer signed up for HubSpot’s free features and spent several days inside the CRM platform. Here is what stood out from that hands-on time:
The walkthrough below shows the same setup steps in action.
Kelebihan & Kekurangan HubSpot
✅ Kelebihan
- Free plan covers one million contacts and unlimited users
- Connects with over 500 business apps, including Google Workspace and Microsoft 365
- Marketing Hub, Sales Hub, and Service Hub share one contact record
- HubSpot Academy training is free and easy to follow
❌ Kekurangan
- Paket berbayar akan cepat menjadi mahal seiring pertumbuhan bisnis Anda.
- Pricing gets complicated when you mix and match hubs
- The free version has no live customer support, only online resources
- Advanced features carry a steep learning curve
Apa itu Capsule CRM?
Capsule CRM adalah CRM berbasis cloud yang dirancang untuk bisnis kecil hingga menengah.
It centralises contact records, notes, and email in one place.
The company calls this approach “powerful simplicity” and the product matches it.
You get contact management, sales opportunities, tasks, and project boards.
You do not get inbound marketing, a help desk, or website pages.
🥈 Runner Up: Capsule CRM
A clean CRM for keeping track of deals. No bloat, no long onboarding.
Harga CRM Kapsul
Capsule charges per user per month. Here are the plans.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Bebas | $0 | 250 contacts and 2 users |
| Starter | $18/pengguna/bulan | Small teams tracking one sales pipeline |
| Pertumbuhan | $36/pengguna/bulan | Teams that need multiple sales pipelines and workflow automations |
Harga diverifikasi Juli 2026.
Uji coba gratis: Capsule gives you a 14-day trial of the paid tiers. No credit card is required to open a Capsule account.
Garansi uang kembali: No refund window is advertised. You can downgrade to the free plan at any time.
📌 Catatan: Capsule discounts up to 15% if you pay annually. There are very few paid add ons, so the number you see is close to the number you pay. Capsule also lists a discount for non profits.
⚠️ Pricing conflict: Our CSV lists three plans: Free, Starter at $18, and Growth at $36. Other published sources describe five tiers with Starter at $21, Growth at $38, Advanced at $60, and Ultimate at $75 per user per month. We use our verified figures above. Confirm on the Capsule pricing page.
Manfaat Utama dari Capsule CRM
Here is where Capsule earns its place:
- A 360-degree contact view: Every call, email, note, and file sits on the contact record. No data silos between other team members.
- Project boards after the sale: Won deals roll straight into delivery work. Few CRM providers at this price include project management.
- Tracks: Templated task lists for repeatable business processes like onboarding. Build once, reuse for every new client.
- 60+ native integrations: Xero, QuickBooks, Mailchimp, and Google Workspace, formerly G Suite. Zapier adds over 1,000 more.
- Fast to learn: The minimalist interface needs no dedicated administrator. Small businesses get running the same day.
- Honest per-user pricing: One price per user per month covers the core features. Nothing important hides behind a sales call.
Apa yang Tim Kami Amati
Note: we have not had extended hands-on time with Capsule CRM yet. Everything above and below comes from Capsule’s documentation, its pricing page, and G2 reviews. G2 reviews highlight the clean layout and the sales pipeline view most often. The same reviews flag thin reporting features on the free version and email tracking that relies on BCC.
Kelebihan & Kekurangan Capsule CRM
✅ Kelebihan
- Clean interface that new users learn in an afternoon
- Project boards link post-sale delivery work to won deals
- Budget-friendly pricing with up to 15% off when billed annually
- Works with Xero, QuickBooks, Mailchimp, and over 1,000 Zapier apps
❌ Kekurangan
- Free version caps at 250 contacts, 2 users, and 50MB storage
- Email tracking needs you to BCC an address by hand
- Google Workspace and Microsoft 365 sync runs one way only
- Email support only, with no live chat and no reporting on the free plan
Perbandingan Fitur
Here is where the two CRM tools split apart. Eleven key features, then the pricing.
| Fitur | HubSpot | Kapsul CRM |
|---|---|---|
| Starting paid price | $15/kursi/bulan | $18/pengguna/bulan |
| Paket gratis | ✅ 1M contacts, unlimited users | ✅ 250 contacts, 2 users |
| Manajemen kontak | ✅ | ✅ |
| Berbagai saluran penjualan | ✅ Paid plans | ✅ Rencana pertumbuhan |
| Pemasaran email | ✅ Pusat Pemasaran | ✅ Transaksi integrasi |
| Landing pages and website pages | ✅ | ❌ |
| Project boards | ❌ | ✅ |
| Integrasi asli | ✅ 500+ | ✅ 60+ |
| Live chat and help desk | ✅ Service Hub | ❌ |
| Terbaik untuk | Sales and marketing teams under one roof | Small businesses that want a simple sales pipeline |
1. Manajemen Kontak
HubSpot: The free CRM holds one million contacts and every email, call, and page view attached to them. Custom properties let you tag contacts by lifecycle stage, and paid plans add custom objects for anything the standard fields miss.
CRM Kapsul: Capsule builds a 360-degree view of people and organisations with communication history, notes, and social profiles on one screen. It is a great tool for keeping track of customer interactions, though the free version stops at 250 contact records.
2. Manajemen Saluran Penjualan
HubSpot: The free plan gives you one deal pipeline and one team. Paid plans unlock several pipelines, deal stages you define, and forecasting that sales leaders can act on.
CRM Kapsul: Sales opportunities move across a clear board that shows the whole sales cycle at a glance. The Growth plan adds multiple sales pipelines, so a services arm and a product arm can run side by side.
3. Email Marketing and Campaigns
HubSpot: HubSpot Marketing Hub runs marketing campaigns, email tracking, and lead nurturing from the same contact database. That is the heart of HubSpot’s marketing melempar, and it is why marketing teams pick this CRM platform over lighter rivals.
CRM Kapsul: Capsule handles email marketing through Mailchimp or its own Transpond integration rather than a built-in marketing engine. It covers newsletters and simple lead generation well, but it will not replace a full marketing otomasi stack.
⚠️ Peringatan: HubSpot bills marketing contacts separately from stored contacts. Sending to 5,000 people costs more than storing 5,000 people.
4. Website Pages and Landing Pages
HubSpot: You can build landing pages, forms, and full website pages inside the same account that stores your contacts. Every form fill writes straight to the CRM, which is what inbound marketing needs to work.
CRM Kapsul: Capsule has no page pembangun at all. You keep your existing website and push form submissions in through Zapier or a native connector.
5. E-Commerce Management
HubSpot: Quotes, payment links, and product catalogues live inside the customer platform. Shop owners can tie an order back to the campaign that produced it.
CRM Kapsul: There is no e-commerce layer here. Capsule leans on Xero and QuickBooks for invoicing, which suits service businesses more than online shops.
6. Otomasi dan AI
HubSpot: The Breeze AI suite drafts emails and enriches records so your team stops retyping the same data. Workflow automation covers lead rotation, task creation, and internal alerts across every hub.
CRM Kapsul: Workflow automations arrive on the Growth plan and handle multi-step task chains rather than marketing sequences. It is less automation than HubSpot offers, but it is also far easier to set up.
7. Task Tracking and Project Management
HubSpot: Tasks, queues, and pertemuan links cover the sales side well. Delivery work after the deal closes needs a separate project tool.
CRM Kapsul: Project boards handle post-sale delivery and link straight back to the won deal. Tracks turn onboarding into a repeatable checklist that an account manager can hand to anyone.
8. Pelaporan dan Analisis
HubSpot: Dashboards show the whole funnel in real time, and paid plans let you generate reports on any object you track. Custom reports on the Professional plan reach into attribution and revenue by channel.
CRM Kapsul: The sales dashboard covers conversion rates, pipeline health, and revenue forecasting. Reporting tools are solid on paid tiers, but the free version has no reporting at all.
9. Integrations and Business Apps
HubSpot: Over 500 business apps connect natively, including Google Workspace, Microsoft 365, and Salesforce. Two-way sync keeps customer data matched across the market tools you already pay for.
CRM Kapsul: Capsule ships over 60 native integrations plus Zapier for the rest, and higher tiers add premium integrations like Xero and QuickBooks. The catch is that Google Workspace and Microsoft 365 sync one way, so a full integration still needs care.
💡 Pro Tip: List your must-have other integrations before you sign up. Both tools cover the common ones, but only one of them syncs both directions.
10. Kemudahan Penggunaan
HubSpot: The guided setup and clean dashboard make day one easy, and G2 reviews rate the interface as friendlier than traditional CRM software. The learning curve shows up later, once you start mixing hubs and advanced features.
CRM Kapsul: Capsule’s minimalist screen is user friendly from the first login and needs no dedicated administrator. G2 reviews describe it as simple enough to use capsule features without training.
11. Mobile Apps and Custom Fields
HubSpot: The mobile app covers contacts, deals, and the shared inbox on iOS and Android. Custom properties and custom objects give you room to model an unusual sales process.
CRM Kapsul: Capsule’s iOS and Android apps handle tasks and contacts on the move, and G2 reviews call the app useful with room to improve. Custom fields let you record the details your business needs without a developer.
Custom fields sit on contacts, organisations, and opportunities alike.
12. Harga & Biaya
Mari kita bandingkan paket berbayar secara berdampingan.
| Tingkat Rencana | HubSpot | Kapsul CRM |
|---|---|---|
| Bebas | $0/month, unlimited users | $0, 2 users |
| Tiket masuk berbayar | Marketing Hub Starter: $15/seat/month | Starter: $18/user/month |
| Gaji menengah | Starter Customer Platform: $15/seat/month | Growth: $36/user/month |
| Bayaran tertinggi | Marketing Hub Professional: $800/seat/month | ❌ None listed |
HubSpot: The entry price undercuts Capsule, and the free plan is far more generous. The jump from the starter plan to the professional plan is the part that stings, and enterprise plans push the cost higher again.
CRM Kapsul: Capsule costs $3 more per user at entry, but the ceiling is low and predictable. A five-person team on Growth pays $180 a month with no surprise tier above it.
Skenario yang Berbeda
| Jika Anda Membutuhkan… | Memilih | Mengapa |
|---|---|---|
| A free plan for a whole team | HubSpot | Unlimited users, one million contacts |
| Manajemen kontak sederhana | Kapsul CRM | Nothing to configure |
| Inbound marketing and landing pages | HubSpot | Marketing Hub is built in |
| Delivery work after the sale | Kapsul CRM | Project boards link to won deals |
| Predictable cost as you scale | Kapsul CRM | Low, flat per-user ceiling |
| One platform for sales, service, and marketing | HubSpot | Hubs share one contact record |
💰 Anggaran Anda
HubSpot is cheaper to start and free forever if you stay on the basic tools. Capsule costs more per seat but never jumps to a four-figure tier.
🔌 Susunan Teknologi Anda
Run Xero or QuickBooks and Capsule slots in quickly. Run a marketing stack you want to retire, and HubSpot’s CRM replaces several tools at once.
📈 Your Growth Plan
Steady business growth with the same handful of staff favours Capsule. Fast hiring and rising campaign volume favour HubSpot, since sales teams and marketers share one record.
🎓 Tingkat Pengalaman Anda
First CRM ever? Capsule asks less of you on day one. If you want depth later, HubSpot Academy shortens the climb.
🆓 Uji Coba dan Demo Gratis
Load 50 real contacts into both before you commit. Two afternoons tell you more about the customer experience than any table.
🛟 Opsi Dukungan
Capsule offers email support with no live chat. HubSpot keeps live help for paid customers, so free users lean on the knowledge base and customer success articles.
Panduan Pengalihan
Already on one of them? Here is what changes.
🔄 Switching from HubSpot to Capsule CRM?
✅ Apa yang akan Anda peroleh:
- Project boards for account management after the deal closes
- A price you can predict twelve months out
- A screen your team learns without training
❌ Apa yang akan Anda rugikan:
- Landing pages, forms, and inbound campaign tools
- The universal inbox and live chat
- Unlimited free users and one million contacts
📋 Cara beralih:
- Export contacts, companies, and deals from HubSpot as CSV files
- Open a Capsule account and map your custom fields first
- Import contacts, then opportunities, then reconnect Mailchimp
🔄 Switching from Capsule CRM to HubSpot?
✅ Apa yang akan Anda peroleh:
- Marketing Hub, Sales Hub, and Service Hub on one record
- Room to nurture relationships with automated email sequences
- 500+ business apps and two-way sync
❌ Apa yang akan Anda rugikan:
- Project boards and Tracks for delivery work
- A flat, easy-to-forecast bill
- The stripped-back screen your team already knows
📋 Cara beralih:
- Export contacts, organisations, and opportunities from Capsule
- Create a free HubSpot account and set up custom properties
- Import your files, then rebuild your pipeline stages to match
Apa yang Tidak Kami Bahas dalam Ulasan Kami
This comparison focused on small businesses and mid-sized teams. We did not test enterprise rollouts, custom API work, or migration for a database of 100,000 contact records. Our figures reflect the July 2026 versions. Large sales organisations with a dedicated admin will land elsewhere.
Keputusan Akhir
| Kategori | Pemenang |
|---|---|
| 💰 Free plan | HubSpot |
| 💵 Predictable paid pricing | Kapsul CRM |
| 🚀 Core CRM features | Mengikat |
| 📣 Marketing and email | HubSpot |
| 📋 Project management | Kapsul CRM |
| 👶 Ease of use | Kapsul CRM |
| 🔌 Integrasi | HubSpot |
| 📊 Reporting and analytics | HubSpot |
| 🏆 Pemenang Keseluruhan | HubSpot |
🏆 PEMENANG: HUBSPOT
HubSpot wins 4 of 8 categories, with one tie.
Cocok untuk: teams that want free CRM seats, inbound marketing, and one platform for sales, marketing, and support.
These are two different products aimed at two different buyers. HubSpot is a growth engine that happens to include a CRM. Capsule CRM is a contact database that happens to include light automation.
Capsule is the better pick for smaller businesses that want one job done cleanly and a bill that never surprises them. If simplicity is the goal, it is close to the perfect CRM for a five-person shop.
For most readers, though, HubSpot is the safer bet. The free plan carries you further than any rival, and the paid path is there when you need it. That is why it takes our top spot among the CRM terbaik picks for growing companies.
Selengkapnya tentang HubSpot Dibandingkan
If you are still weighing HubSpot alternatives, here is how it lands against three rivals.
HubSpot unggul dalam hal: faster onboarding, a free tier that real teams can use, and marketing tools included rather than bolted on.
Salesforce unggul dalam hal: deeper customisation for developers, stronger fit for very large sales organisations, and a wider partner network for custom builds.
HubSpot vs Pipedrive
HubSpot unggul dalam hal: the free plan, campaign tools, and a service side that Pipedrive does not match.
Pipedrive menang dalam hal: a tighter deal-first layout, lower cost at mid tiers, and less setup before a rep can sell.
HubSpot vs Kampanye Aktif
HubSpot unggul dalam hal: a proper CRM under the campaigns, reporting depth, and free training that shortens onboarding.
ActiveCampaign unggul dalam hal: cheaper email sending at volume, finer automation branching, and a lower price for teams that only send email.
Perbandingan Lebih Lanjut tentang Capsule CRM
Capsule sits in a crowded field. Here is how it holds up against other CRMs.
Capsule menang dalam hal: a far shorter setup, project boards for delivery work, and a screen that does not overwhelm new staff.
Zoho CRM unggul dalam hal: a cheaper entry tier, all the features of a wider office suite, and heavier customisation for odd workflows.
Capsule menang dalam hal: post-sale project boards, a genuine free tier, and simpler task templates for onboarding.
Pipedrive menang dalam hal: richer sales forecasting, a bigger app marketplace, and stronger activity reporting for managers.
Capsule CRM vs Freshsales
Capsule menang dalam hal: clearer pricing, lighter day-to-day use, and delivery boards tied to won deals.
Freshsales menang dalam hal: built-in phone and chat, AI lead scoring, and a free tier with more seats.
Pertanyaan Yang Sering Muncul
HubSpot CRM paling cocok untuk apa?
It suits growing companies that want contact management, email, and campaigns in one place. The free tier fits startups. Paid hubs fit teams running inbound work at scale.
Apakah HubSpot CRM benar-benar gratis?
Yes. The free tools carry unlimited users and up to one million contacts with no time limit. Live support, extra pipelines, and campaign features need a paid upgrade.
Berapa harga Capsule CRM?
The free tier covers 250 contacts and two users. Starter runs $18 per user monthly and Growth runs $36. Annual billing cuts up to 15% off.
Capsule CRM paling cocok untuk apa?
Small teams that need a tidy sales pipeline without heavy setup. Its project boards suit agencies and consultancies that deliver work after each deal closes.
Adakah CRM yang lebih baik daripada HubSpot?
For simplicity and flat pricing, Capsule beats it. For deep customisation, Salesforce does. For an all-in-one platform on a startup budget, few rivals come close.
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