⚡ Quick Verdict:
- Harga: HubSpot starts free, with paid plans from $15/seat/month. Freshsales Growth starts at $9/user/month.
- Cocok untuk: HubSpot suits sales and marketing teams wanting one platform. Freshsales fits lean sales teams on a budget.
- Perbedaan utama: HubSpot’s free plan holds up to a million contacts. Freshsales leads with Freddy AI lead scoring.
- Our pick: HubSpot for most users. Its free CRM and connected hubs cover the whole customer journey.
Picking between HubSpot and Freshsales CRM comes down to one thing.
Do you want one platform for marketing and sales, or a lean sales tool?
Both are popular CRM software picks for growing teams.
HubSpot connects marketing, sales, and service in one place.
Freshsales focuses on helping sales teams close deals faster.
This guide breaks down both so you can pick with confidence.
Tinjau
This HubSpot vs Freshsales CRM comparison covers pricing, core features, and ease of use.
We also explain who each CRM platform works best for.
Our sources include published specs, documentation, and G2 reviews.
Kita penulis also signed up for HubSpot and spent hands-on time inside it.
By the end, you will know which tool fits your business growth.
What is HubSpot CRM?
HubSpot CRM is a customer relationship management platform for sales and marketing teams.
It lets you manage contacts and track deals in real time.
The HubSpot CRM connects through hubs like Marketing Hub, Sales Hub, and Service Hub.
These hubs unify customer interactions across marketing, sales, and service teams.
It scales from smaller businesses to enterprise teams across these services.
HubSpot’s free CRM supports up to a million contacts and unlimited users.
That mix of free features and inbound marketing tools made it a startup favorite.
HubSpot CRM
The HubSpot CRM brings marketing, sales, and service into one place. The free plan holds a million contacts. It scales as your business grows.
Harga HubSpot
Here is what HubSpot costs in 2026. Let us break it down.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Alat Gratis | $0/bulan | Startups testing HubSpot’s free CRM |
| Pusat Pemasaran Pemula | $15/kursi/bulan | Usaha kecil pemasaran email |
| Platform Pelanggan Pemula | $15/kursi/bulan | Bundled sales, marketing, and service tools |
| Pusat Pemasaran Profesional | $800/kursi/bulan | Marketing teams needing otomasi dan analitik |
Pricing verified June 2026.
Uji coba gratis: No card needed for the free plan. Paid plans add a free trial window.
Garansi uang kembali: HubSpot bills paid plans on an annual commitment, even with monthly billing.
📌 Catatan: The free plan includes one deal pipeline and unlimited users. The Starter plan caps marketing contacts at 1,000, with each extra thousand costing more.
⚠️ Peringatan: HubSpot’s public pricing pages list higher figures for Professional and Enterprise plans than the numbers above. HubSpot’s paid plans can get expensive fast as you add hubs and seats. Always confirm current pricing before you buy.
Key Benefits of HubSpot
Here is what makes HubSpot worth considering:
- Powerful Free Plan: HubSpot offers a free version with up to a million contacts and unlimited users. It is widely seen as the best free CRM for bisnis kecil.
- Connected Hubs: Marketing Hub, Sales Hub, and Service Hub share one contact database. This helps marketing teams and sales leaders work from the same data.
- 500+ Integrasi: HubSpot’s CRM connects with over 500 business apps, including Salesforce, Google Workspace, dan Microsoft 365.
- Akademi HubSpot: A large free library of courses helps new customers learn fast and build skills.
- Marketing Tools Built In: Email marketing, landing pages, website pages, and email tracking all live in the HubSpot Marketing Hub.
- Breeze AI Automation: The Breeze AI suite drafts emails and enriches contact data to cut repetitive work.
What Our Team Noticed
Our writer signed up for HubSpot’s free CRM in June and explored the dashboard for several days. HubSpot CRM reviews on G2 average 4.4 out of 5, mostly for ease of use. Here is what stood out:
HubSpot Pros & Cons
✅ Kelebihan
- Free plan supports up to a million contacts and unlimited users
- Native integrations with over 500 business apps including Salesforce and Google Workspace
- HubSpot Academy offers extensive training and a large knowledge base
- Clean visual dashboard gives a real-time view of the sales funnel
- Marketing, sales, and service hubs connect on one platform
❌ Kekurangan
- Paid plans get expensive fast as your business grows
- Kurva pembelajaran yang curam untuk fitur-fitur canggih.
- Free plan has no live customer support
Apa itu Freshsales CRM?
Freshsales CRM is an AI-powered tool for managing sales and customer interactions.
It is part of the Freshworks suite of business apps.
Freshsales gives sales teams a 360-degree view of every customer.
It centralizes customer data and shows a full history of each touchpoint.
Freddy AI scores leads, predicts deal risks, and suggests next steps.
Launched in 2016, it is built for small and medium sized businesses.
Freshsales CRM
Freshsales packs phone, email, chat, and SMS into one unified kotak-masuk. Freddy AI helps sales teams score leads. It is an excellent value for SMBs.
Harga Freshsales
Here is what Freshsales costs in 2026. The plans are simple.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Pertumbuhan | $9/pengguna/bulan | Tim penjualan kecil yang baru memulai |
| Pro | $39/pengguna/bulan | Tim yang sedang berkembang membutuhkan otomatisasi. |
| Perusahaan | $59/pengguna/bulan | Larger teams wanting advanced controls |
Pricing verified June 2026.
Uji coba gratis: Freshsales offers a 21-day free trial on every tier. No credit card required to start a new account.
Garansi uang kembali: Plans are billed per user. Freshsales pricing has dropped over the years and is now far lower than before.
📌 Catatan: All tiers include 24/5 support by phone, chat, and email. The trial lets you test every feature before you pick a plan.
⚠️ Peringatan: Freshworks also advertises a free tier for up to 3 users on its own site, and some published rates differ from the figures above. Confirm the current plan and price before you create an account.
Manfaat Utama Freshsales
Here is what makes Freshsales worth a look:
- Freddy AI Co-Pilot: Freddy AI scores leads by behavior and profile. It also flags deal risk and recommends the next best action to close deals.
- Kotak Masuk Terpadu: Built-in phone, email, chat, and SMS sit in one place. This gives reps a clean view of all sales activities.
- Alur Kerja Visual: Kanban boards make sales pipeline management simple. You can track deal progress and spot bottlenecks fast.
- Omnichannel Reach: Freshsales connects with WhatsApp Business, Facebook Messenger, and LINE for customer chats.
- Freshworks Suite: It ties into other Freshworks products like Freshdesk and Freshmarketer for service and marketing.
- Laporan Khusus: About a dozen predefined sales reports are fully customizable for forecasting revenue.
What Our Team Noticed
Note: We have not had extensive hands-on time with Freshsales yet. The notes below come from Freshsales documentation and from G2 and Capterra reviews.
On review platforms, Freshsales scores an average of 4.5 out of 5. G2 and Capterra reviews praise its value for money and easy setup. Some reviews flag slower loading times and cluttered navigation as the main downsides.
Kelebihan & Kekurangan Freshsales
✅ Kelebihan
- Low entry price, with the Growth plan from $9/user/month
- Freddy AI scores leads and suggests next best actions
- Built-in phone, email, chat, and SMS in one unified inbox
- 21-day free trial on every tier with no credit card required
❌ Kekurangan
- Around 385 integrations, fewer than larger rivals
- Konektor bawaan yang terbatas di luar rangkaian Freshworks.
- Some reviews report slow loading and cluttered navigation
Perbandingan Fitur
Ready for a detailed look at HubSpot vs Freshsales CRM? We will walk through nine key features so you can see which CRM platform fits your sales process.
| Fitur | HubSpot | Freshsales |
|---|---|---|
| Harga Mulai | Free, paid from $15/seat/mo | From $9/user/mo |
| Paket Gratis | ✅ (1M contacts) | ✅ (hingga 3 pengguna) |
| Manajemen Kontak | ✅ | ✅ |
| AI bawaan | ✅ Breeze AI | ✅ Freddy AI |
| Pemasaran Email | ✅ | ✅ |
| Manajemen Saluran Penjualan | ✅ | ✅ |
| Integrasi | ✅ 500+ | ✅ ~385 |
| Unified Inbox (phone/SMS) | ❌ | ✅ |
| Terbaik untuk | Marketing + sales teams | Lean sales teams |
1. Manajemen Kontak
HubSpot: Contact management sits at the center of HubSpot’s CRM. The free plan stores up to a million contacts with custom properties and custom objects. A clean dashboard shows your full sales funnel in real time.
Penjualan Baru: Freshsales centralizes customer data into a 360-degree view. Every call, email, and chat lands on one timeline. This helps sales teams keep customer relationships warm and easy to track.
2. Built-in AI and Automation
HubSpot: The Breeze AI suite handles repetitive work like email drafting and data enrichment. Automation and workflow tools route leads and trigger follow-ups. This frees your support team and sales team to focus on people, not busywork.
Penjualan Baru: Freddy AI acts as a co-pilot for reps. It scores leads, predicts deal risk, and suggests the next best action. Automation also clears routine sales activities so reps can spend more time selling.
3. Lead Scoring and Nurturing
HubSpot: The HubSpot Marketing Hub pairs lead nurturing with inbound marketing. You can build email sequences, landing pages, and website pages to nurture relationships. Marketing teams and sales leaders share the same contact records.
Penjualan Baru: Freddy AI lead scoring ranks contacts by behavior and profile. Reps see which leads are hot and which need more lead nurturing. This raises conversion rates and points sales teams at the right deals.
4. Email Marketing and Tracking
HubSpot: Email marketing is a core part of HubSpot’s marketing tools. You can build campaigns, add email tracking, and create landing pages without extra software. The free version even includes basic email marketing and tracking.
Penjualan Baru: Freshsales lets you send personalized bulk emails and watch how each one performs. Email tracking shows opens and clicks inside the contact timeline. Sales sequences then automate the follow-up steps.
5. Pelaporan dan Analisis
HubSpot: HubSpot’s analytics cover marketing, sales, and service in one view. You can build custom reports to track pipeline, revenue, and campaign results. Higher paid plans unlock deeper analytics for larger sales teams.
Penjualan Baru: Freshsales ships about a dozen predefined sales reports that you can customize. Smart AI agents add insights for forecasting revenue and tracking team performance. Reports stay simple enough for small teams to read at a glance.
6. E-Commerce and Sales Sequences
HubSpot: HubSpot adds e-commerce and payment tools on top of its CRM. You can manage products, quotes, and deals across the deal pipeline. This suits a business selling online that wants marketing and sales in one company hub.
Penjualan Baru: Freshsales leans on sales sequences to move deals forward. You can chain emails, calls, and tasks into one automated flow. This keeps the sales process steady without manual reminders.
7. Web Forms and Lead Capture
HubSpot: HubSpot offers free forms, pop-ups, and live chat to capture new customers. Every submission flows straight into the CRM. A universal inbox keeps chats and emails in one shared queue.
Penjualan Baru: Freshsales web forms capture leads from your website pages and drop them into the pipeline. You can route fresh leads to the right rep right away. Event tracking shows what each visitor did before they signed up.
8. Integrations and App Marketplace
HubSpot: HubSpot’s CRM integrates with over 500 business apps. That list includes Salesforce, Google Workspace, Microsoft 365, and Zoho CRM connectors. The wide app marketplace makes HubSpot easy to slot into your stack.
Penjualan Baru: Freshsales offers around 385 integrations, apps, and add ons. It connects with Google, Microsoft 365, Slack, and Zoom. Native ties to other Freshworks products are strong, but third-party connectors are fewer than HubSpot’s.
⚠️ Peringatan: If you rely on niche business apps, check both marketplaces first. Freshsales has fewer third-party connectors than HubSpot.
9. Customer Service and Omnichannel
HubSpot: The HubSpot Service Hub adds tickets, a knowledge base, and live chat. It shares data with sales and marketing for a single customer experience. This supports customer success teams that want one record per account.
Penjualan Baru: Freshsales links with Freshdesk OMNI for support. Omnichannel chat covers email, phone, WhatsApp, and Facebook Messenger. A mobile app for iOS and Android adds offline access and call logging on the go.
10. Harga & Biaya
Mari kita bandingkan paket harga tersebut secara berdampingan.
| Rencana | HubSpot | Freshsales |
|---|---|---|
| Bebas | Free Tools: $0/month | Up to 3 users |
| Tiket Masuk Berbayar | $15/kursi/bulan | $9/pengguna/bulan |
| Tingkat Menengah | Starter Platform: $15/seat/month | Pro: $39/pengguna/bulan |
| Tingkat Teratas | Pro: $800/seat/month | Enterprise: $59/user/month |
HubSpot: The free CRM is the headline. But once you need professional plans or enterprise plans, the cost climbs quickly. HubSpot’s pricing structure can get complex as you mix and match hubs.
Penjualan Baru: Pricing is simpler and cheaper at the entry point. Three tiers cover most small businesses without a big jump in cost. For a tight budget, Freshsales is the easier paid plan to justify.
Skenario yang Berbeda
| Jika Anda Membutuhkan… | Memilih | Mengapa |
|---|---|---|
| Anggaran ketat | Freshsales | Growth plan from $9/user |
| Marketing + sales in one | HubSpot | Connected hubs share data |
| Built-in phone and SMS | Freshsales | Kotak masuk terpadu |
| Pasar aplikasi terbesar | HubSpot | 500+ integrations |
| Free CRM at scale | HubSpot | Up to a million contacts |
💰 Anggaran Anda
Freshsales wins on entry price for paid plans. HubSpot wins if a strong free plan matters more than paid tiers.
🔌 Susunan Teknologi Anda
HubSpot’s 500+ integrations cover most business apps. Freshsales fits best when you already run other Freshworks products.
📈 Proses Penjualan Anda
Freshsales gives reps a built-in phone, SMS, and Freddy AI. HubSpot ties that sales process to marketing and service.
🎓 Tingkat Pengalaman Anda
Both tools are user friendly for beginners. HubSpot’s deeper features carry a steeper learning curve as you grow.
🆓 Uji Coba dan Demo Gratis
Freshsales offers a 21-day free trial with no credit card required. HubSpot lets you stay on its free CRM as long as you like.
🛟 Opsi Dukungan
Freshsales gives 24/5 support on all plans. HubSpot’s free plan relies on its knowledge base, with email support on paid tiers.
Panduan Pengalihan
Sudah menggunakan salah satu alat ini? Berikut yang dapat Anda harapkan jika Anda beralih.
🔄 Switching from HubSpot to Freshsales?
✅ Apa yang akan Anda peroleh:
- Lower entry pricing for small sales teams
- Built-in phone, SMS, and a unified inbox
- 24/5 support on every paid plan
❌ Apa yang akan Anda rugikan:
- The deep HubSpot Marketing Hub and inbound marketing tools
- 500+ integrations and the wide app marketplace
- Free HubSpot Academy training and content
📋 Cara beralih:
- Export your contacts and deals from HubSpot as a CSV file
- Create a new Freshsales account and start the free trial
- Import the CSV and map your custom fields in Freshsales
🔄 Switching from Freshsales to HubSpot?
✅ Apa yang akan Anda peroleh:
- A free CRM that holds up to a million contacts
- Connected Marketing, Sales, and Service hubs
- Over 500 native integrations across business apps
❌ Apa yang akan Anda rugikan:
- The very low $9/user entry price
- Built-in phone and SMS in a unified inbox
- 24/5 support on lower tiers
📋 Cara beralih:
- Export your contacts and deals from Freshsales
- Sign up for HubSpot’s free CRM with no card needed
- Import the file and set up your deal pipeline in HubSpot
What Our Review Didn’t Cover
This comparison focused on small businesses and growing sales and marketing teams. We did not test enterprise SSO, custom data residency, or bulk seat licensing. Our notes reflect the June 2026 versions, so features may have changed. If you manage 100+ users, your priorities may differ from what we cover here.
Keputusan Akhir
| Kategori | Pemenang |
|---|---|
| 💰 Harga | Freshsales |
| 🚀 Fitur Utama | HubSpot |
| 🤖 Built-in AI | Mengikat |
| 🎯 Alat Pemasaran | HubSpot |
| 👶 Kemudahan Penggunaan | Freshsales |
| 🔌 Integrasi | HubSpot |
| 🏆 Pemenang Keseluruhan | HubSpot |
🏆 WINNER: HUBSPOT
HubSpot wins 4 out of 6 categories.
Cocok untuk: Unified marketing and sales, free CRM at scale, and teams that want room for business growth.
HubSpot and Freshsales solve two different problems.
HubSpot is a full customer relationship management platform for marketing and sales together.
Freshsales is a sharp, low-cost CRM built for sales teams.
Freshsales is an excellent value for SMBs that want phone, SMS, and Freddy AI in one tool.
But if you want marketing, sales, and service on one platform, HubSpot is the stronger pick.
Start with the free plan that fits you, then upgrade as your business grows.
More of HubSpot Compared
Here is how HubSpot stacks up against other CRM tools:
HubSpot unggul dalam hal: Easier setup, a free plan, and friendlier support for small business buyers.
Salesforce unggul dalam hal: Deeper customization, enterprise-scale controls, and a larger developer market.
HubSpot vs Pipedrive
HubSpot unggul dalam hal: Built-in marketing tools, a free CRM, and broader integrations.
Pipedrive menang dalam hal: A simpler sales-only focus, lower entry cost, and a lighter learning curve.
HubSpot vs Kampanye Aktif
HubSpot unggul dalam hal: A true free plan, a unified contact database, and the HubSpot Academy.
ActiveCampaign unggul dalam hal: Cheaper email automation, deeper segmentation, and flexible campaign logic.
HubSpot vs Senin CRM
HubSpot unggul dalam hal: Native inbound marketing, email tracking, and a million-contact free tier.
CRM menang pada hari Senin dalam hal: Visual project boards, flexible workflows, and team task tracking.
Lebih banyak tentang Freshsales dibandingkan
Here is how Freshsales stacks up against other sales tools:
Freshsales menang dalam hal: Freddy AI lead scoring, a cleaner unified inbox, and built-in phone and SMS.
Zoho CRM unggul dalam hal: A wider app suite, more low-cost tiers, and deeper customization options.
Freshsales menang dalam hal: A free tier, native phone and SMS, and 24/5 support on all plans.
Pipedrive menang dalam hal: A more polished deal view, more sales add-ons, and broader integrations.
Freshsales menang dalam hal: Lower cost, faster setup, and a gentler learning curve for SMBs.
Salesforce unggul dalam hal: Enterprise scale, vast customization, and a huge partner marketplace.
Pertanyaan Yang Sering Muncul
HubSpot CRM paling cocok untuk apa?
HubSpot CRM is best for sales and marketing teams that want one platform. Its free plan, connected hubs, and email marketing tools suit small businesses planning for business growth.
Apakah HubSpot CRM benar-benar gratis?
Yes. The free version supports up to a million contacts and unlimited users. Paid plans add advanced features like deeper automation, custom reports, and more analytics as you grow.
Apakah Freshsales itu CRM?
Yes. Freshsales is an AI-powered CRM from Freshworks for sales teams. It manages contacts, deals, and pipelines, and uses Freddy AI to score leads and guide next steps.
Apakah Salesforce atau HubSpot lebih baik?
It depends on your size. HubSpot is more user friendly and offers a free CRM for small business. Salesforce fits large enterprises that need deep customization.
Yang mana CRM terbaik software for most teams?
For most teams, HubSpot is the best CRM here because it unites marketing and sales. Freshsales is the better pick for lean sales teams that want low cost and built-in calling.
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