Choisir le bon CRM est difficile, n'est-ce pas ?
You’re comparing Freshsales CRM to Close CRM, and you wonder which one works best for toi.
You need something that helps you sell, but all the options faire your head spin.
Imaginez utiliser le mauvais CRM. You’d lose track of leads, miss sales, and waste time.
We’ll explain Freshsales vs Close CRM in a way that’s easy to understand.
Aperçu
We’ve spent countless hours diving deep into both Freshsales and Close CRM.
Notre équipe a rigoureusement testé les fonctionnalités de chaque plateforme, de la gestion des leads à rapports.
Ensuring this comparison reflects real-world use and delivers actionable insights for your business.
Freshsales CRM might be the one for you. Its intuitive interface makes it an excellent choice.
Tarifs : It has a free trial. The premium plan starts at $9/month.
Caractéristiques principales :
- Gestion des contacts
- Deal Tracking
- Rapports et analyses
Start your trial and experience the CRM that’s helped thousands of businesses boost their sales.
Tarifs : It has a free trial. The premium plan starts at $35/month.
Caractéristiques principales :
- Built-in calling
- Email sequences
- Advanced Reporting
Qu'est-ce que Freshsales ?
Okay, let’s talk Freshsales. It’s a CRM, right?
But it’s built to be easy.
Think of it as a tool that helps your sales team close more deals.
It keeps track of leads and customers.
It’s designed to be simple, not complicated.
Découvrez également nos favoris Alternatives CRM Freshsales…
Notre avis
Freshsales CRM est un choix judicieux pour les entreprises privilégiant la simplicité d'utilisation et un prix abordable. C'est une excellente façon d'utiliser un CRM sans avoir à s'y habituer.
Principaux avantages
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- Téléphone et e-mail intégrés : Connectez-vous avec les clients directement depuis la plateforme.
- Informations alimentées par l'IA : Obtenez des suggestions et des prédictions utiles.
- Prix abordables : Propose un plan gratuit et des plans payants compétitifs.
Tarifs
- eins: 9 $/utilisateur/mois.
- Pro + 500 contacts marketing: 39 $/utilisateur/mois.
- Entreprise + 500 contacts marketing: 59 $/utilisateur/mois.
Avantages
Inconvénients
What is Close CRM?
Now, let’s switch gears to Close CRM.
It’s built for sales teams that focus on calling.
Think of it as your power dialer and CRM rolled into one.
It’s all about making more calls and closing more deals.
It’s designed for high-volume sales.
Découvrez également nos favoris Fermer les alternatives CRM…
Notre avis
Close the deal with Close CRM! Start your 14-day free trial and experience the CRM that’s helped thousands of businesses boost their sales.
Principaux avantages
- Appel intégré : Make and receive calls directly within Close.
- Puissant email sequences: Automate your outreach and follow-up.
- Advanced reporting: Track your progress and identify areas for improvement.
- Sales automation: Streamline repetitive tasks and save time.
- Dedicated support: Get help from their expert team when you need it.
Tarifs
- Essentials: $35/seat/month.
- Croissance: 99 $/siège/mois.
- Échelle: $139/seat/month.
Avantages
Inconvénients
Comparaison des fonctionnalités
Choosing a CRM means looking past the surface.
This side-by-side review compares nine essential features, helping you see which platform’s functionality truly supports your sales process and customer relationship management.
1. Built-in Calling and Dialer
- Vente de produits frais : Includes built-in calling and phone system integration for simple phone calls. It’s great for basic needs but lacks advanced dialer features. You can make calls directly from the site.
- Close CRM: This is Close’s superpower. It features a predictive dialer to dial multiple numbers for high-volume calling, call coaching tools, and eliminates the need for other tools.
2. AI and Predictive Analytics
- Vente de produits frais : Offres Freddy AI for lead scoring, deal données prediction, and customer data enrichment. This intelligent help can save sales reps time and create more leads.
- Close CRM: Recently added AI features like an AI Call Assistant to summarize phone calls and an AI Enrich to auto-fill prospects’ data, aiming to boost team engagement.
3. Gestion du pipeline de vente
- Vente de produits frais : Provides clean, visual, and highly customizable multiple pipelines with drag-and-drop functionality. It gives a clear overview of the entire sales process.
- Close CRM: The pipeline view is effective, emphasizing speed. It’s designed to streamline the sales workflow for full team engagement and quickly create and manage new account opportunities.
4. Rapports et analyses
- Vente de produits frais : Strong reporting and analytics with customizable dashboards and the ability to create custom graphs. It gives deep insights into performance and customer data.
- Close CRM: Focuses heavily on sales activities and communication metrics like call volume and email response times. Advanced sales reporting is available in higher tiers.
5. Customization and Customer Data
- Vente de produits frais : You can create custom objects and fields to capture unique customer data, making it easy to tailor the CRM to medium-sized businesses with complex needs.
- Close CRM: Highly customizable with custom fields and custom activities, allowing you to quickly create a system that tracks essential sales data for your clients.
6. Email Functionality
- Vente de produits frais : Offers excellent features like bulk email sending, email templates, and strong tracking of emails. It manages contacts and customer relationships well.
- Close CRM: Also includes bulk email and email templates, with an emphasis on speed and integration with its unified boîte de réception to manage all communications in a few seconds.
7. Ease of Setup and Use
- Freshsales: Known for being fast to set up. Many users can create their account and get the site working properly without needing a credit card for the free version.
- Close CRM: Praised for an intuitive interface that requires almost no training. The focus on speed ensures sales reps can jump in and be productive immediately.
8. Integration and Ecosystem
- Vente de produits frais : Seamless integration with other Freshworks products (Freshdesk, Freshmarketer) for a complete business suite. It also connects well with other tools.
- Close CRM: Offers integration with tools like Zoom meetings and has a robust API, but it generally relies less on third-party add-ons than Freshsales.
9. Data Entry and Productivity
- Vente de produits frais : Uses its AI, Freddy AI, to reduce manual data entry by enriching contacts and providing suggestions, allowing users to focus on sales activities.
- Close CRM: Excels here by automatically logging phone calls and emails, ensuring manual data entry is minimized. This saves sales reps a lot of time.
Que rechercher lors du choix d’un logiciel CRM ?
- Expérience mobile : Does the app work well on your mobile device? This means full functionality for sales reps on the go, not just a simple viewing tool.
- Sécurité & Compliance: Check the security measures. Is verification successful? Waiting on a strong connection. Look for features that protect your customer data.
- La protection de l'avenir : Does the site properly show regular product updates? You want companies that invest in professional features like API access for developer customization.
- Value for Money: Look past the initial price. Does the basic plan offer excellent value, or will you need to choose close or other CRMs for core follow-ups and reminders?
- Ease of Adoption (for SMBs): Is it right for a petite entreprise or startup? Teams won’t respond to a complex desktop interface. It needs to be simple for a human user.
- Trial Flexibility: Many crm options offer a free trial. Look for one where no credit card required is needed to search and test the main features before you buy.
- Data Organization: How easy is it to search for contacts and filter data? The browser experience and filtering options must be fast.
- Call-Focused Needs: If you make many phone calls, see what close offers—is it a built in calling system, or is it integration with other tools?
- Análisis de Andi Search: ¿El mejor motor de búsqueda con IA en 2025?
Verdict final
So, which one wins? For most businesses, we lean towards Freshsales.
It’s user-friendly and has great fonctionnalité.
It’s perfect if you want a solid CRM without a steep learning curve.
Close CRM is powerful, especially for heavy call teams, but it’s pricier and more complex.
If you need a well-rounded CRM that helps you manage leads and deals easily.
Freshsales is your best bet. We’ve tested both, and Freshsales offers a better balance of features and value.
Trust us, it’s a smart choice.
Plus de Freshsales CRM
Voici une brève comparaison de Freshsales CRM avec ces solutions logicielles :
- Freshsales CRM vs Pipedrive: Freshsales CRM fournit une solution de vente complète avec communication intégrée et IA, tandis que Pipedrive excelle dans l'organisation visuelle du pipeline de vente et le suivi des affaires.
- Freshsales vs GoHighLevel: GoHighLevel is a robust, all-in-one platform with strong marketing automation and a steeper learning curve, often favored by agencies. Freshsales focuses more on streamlined sales processes and ease of use.
- Freshsales CRM vs Keap: Freshsales CRM met l'accent sur une gestion intuitive des ventes et des informations alimentées par l'IA ; Keap offre une automatisation puissante des ventes et du marketing en mettant l'accent sur la gestion des contacts.
- Freshsales CRM vs ActiveCampaign: Freshsales CRM est un CRM dédié aux ventes avec téléphone et e-mail intégrés ; ActiveCampaign est fort dans l'automatisation du marketing, les campagnes d'e-mail et la segmentation avancée.
- Freshsales CRM vs Hubspot: Freshsales CRM offre des outils de vente assistés par ordinateur et une installation plus rapide ; HubSpot propose une suite tout-en-un complète couvrant le marketing, les ventes et le service à la clientèle.
- Freshsales CRM vs Clickfunnels: Freshsales CRM est un CRM axé sur les ventes pour gérer les interactions avec les clients, tandis que ClickFunnels est un outil spécialisé dans la construction d'entonnoirs de vente et de pages d'atterrissage.
- Freshsales CRM vs Folk: Freshsales CRM offre une plateforme de vente complète avec IA et automatisation ; Folk se concentre sur la gestion simple et collaborative des contacts et l'organisation visuelle du pipeline.
- Freshsales CRM vs Instantly: Freshsales CRM est un CRM commercial à part entière avec des fonctionnalités robustes ; Instantly est principalement un outil de sensibilisation par email et un outil de gestion de la relation client. automatisation de l'envoi d'emails à froid outil.
- Freshsales CRM vs ClickUp: Freshsales CRM is designed for streamlining sales processes and managing pipelines; ClickUp is a versatile work OS that encompasses project management, tasks, and CRM functionalities.
- Freshsales CRM vs Monday CRM: Freshsales CRM provides a dedicated sales solution with intelligent insights, while Monday CRM offers highly customizable boards for managing workflows, including CRM.
- Freshsales CRM vs Capsule CRM: Freshsales CRM offre un CRM commercial plus robuste avec des fonctions d'intelligence artificielle ; Capsule CRM se concentre sur la gestion directe des contacts et le suivi des opportunités de vente.
- Freshsales CRM vs Insightly: Freshsales CRM est un outil de vente dédié, doté d'une IA et d'une automatisation complète des ventes ; Insightly offre une expérience CRM plus large, y compris de solides capacités de gestion de projet.
- Freshsales CRM vs Salesforce: Freshsales CRM offre une plateforme de vente intuitive, alimentée par l'IA, avec des prix compétitifs ; Salesforce est un CRM d'entreprise hautement personnalisable, avec un écosystème étendu et des fonctionnalités avancées.
- Freshsales CRM vs Zendesk: Freshsales CRM se concentre sur l'automatisation des ventes et la gestion du pipeline, tandis que Zendesk est avant tout une plateforme de service client avec de solides fonctionnalités de billetterie et d'assistance.
More of Close CRM
Here’s a brief comparison of Close CRM with these software solutions:
- Close CRM vs Pipedrive: Close CRM emphasizes robust communication tools and automation for inside sales. At the same time, Pipedrive is known for its intuitive visual sales pipeline management for small to medium businesses.
- Close CRM vs Keap: Close CRM is a sales-focused CRM with built-in calling and email sequences, whereas Keap offers more comprehensive marketing automation and e-commerce integrations.
- Close CRM vs ActiveCampaign: Close CRM excels in streamlined sales processes and communication tools, while ActiveCampaign provides more extensive marketing automation, advanced segmentation, and detailed customer journey tracking.
- Close CRM vs HubSpot: Close CRM is designed for sales teams and prioritizes built-in calling and rapid deal closing, while HubSpot offers a broader suite that encompasses marketing, sales, and customer service.
- Close CRM vs Clickfunnels: Close CRM is a sales-oriented CRM for managing leads and deals; ClickFunnels is a specialized tool for building sales funnels and optimizing conversions.
- Close CRM vs Folk: Close CRM is a sales-focused CRM with robust sales automation and built-in communication, while Folk offers flexible, collaborative contact management with a focus on organization and simple outreach.
- Close CRM vs Instantly: Close CRM provides a comprehensive sales CRM with integrated calling and broader sales automation, while Instantly specializes in high-volume cold email outreach and deliverability.
- Close CRM vs Clickup: Close CRM is a dedicated sales CRM for pipeline management and communication, whereas ClickUp is a versatile work operating system with project management, task organization, and customizable CRM capabilities.
- Close CRM vs Monday CRM: Close CRM is a specialized sales CRM with advanced automation for closing deals. Monday CRM is a visual work OS offering customizable workflows for various business functions, including sales.
- Close CRM vs Capsule CRM: Close CRM offers robust sales automation and built-in communication for dedicated sales teams. Capsule CRM is a simpler, more affordable contact manager primarily for basic relationship tracking.
- Close CRM vs Insightly: Close CRM is mainly a sales-focused CRM with strong communication tools. At the same time, Insightly offers a broader CRM solution that includes robust project management and more extensive integrations.
- Close CRM vs Freshsales CRM: Close CRM emphasizes sales efficiency with built-in communication and automation. Freshsales CRM provides a comprehensive solution with advanced sales automation and in-depth reporting.
- Close CRM vs Salesforce: Close CRM is a sales engagement platform for SMBs with integrated calling and email, while Salesforce is an extensive, highly customizable enterprise-level CRM with broad sales, marketing, and service capabilities.
- Close CRM vs Zendesk: Close CRM is specifically built for sales teams and has robust calling and email features. At the same time, Zendesk is primarily a customer service platform focused on ticketing and support management.
Questions fréquemment posées
Is Freshsales better for small businesses?
Yes, Freshsales is often preferred by small businesses due to its user-friendly interface, affordable pricing, and robust features. It provides essential CRM functionalities without overwhelming complexity, making it ideal for teams with limited resources.
Does Close CRM focus mainly on calling features?
Yes, Close CRM primarily focuses on calling features, offering a powerful dialer, call recording, and SMS marketing. It’s designed for businesses with high-volume calling needs and sales teams that rely heavily on phone outreach.
Which CRM offers better automation capabilities?
Freshsales offers more comprehensive automation capabilities for a broader range of tasks, like lead assignment and email sequences. Close CRM excels in call-related automation, focusing on streamlining calling workflows.
Can I customize both Freshsales and Close CRM?
Both CRMs offer customization, but in different ways. Freshsales allows for extensive customization of fields, pipelines, and reports. Close CRM focuses on custom fields and API access, primarily for developers.
Which CRM is more cost-effective?
Freshsales is generally more cost-effective for most businesses, with lower starting prices and a wider range of features at each price point. Close CRM’s higher starting price is geared toward businesses that heavily utilize its calling features.
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