⚡ Verdict rapide :
- Tarification : Freshsales CRM starts at $9/user/month. Close CRM À partir de 35 $/siège/mois.
- Idéal pour : Freshsales CRM suits small and medium sized businesses that want customer relationship management plus marketing. Close CRM suits outbound sales teams that live on phone calls.
- Différence principale : Close offers a built in calling stack with a power dialer. Freshsales leans on Freddy AI and a wider marketplace of other tools.
- Notre choix : Freshsales CRM for most businesses, because it covers more of the sales process for less money per user.
The cheaper CRM here is not the weaker one.
Freshsales CRM costs $9 per user each month on its entry plan.
Close CRM asks $35 per seat for the same starting step.
But price is only part of this story.
These two tools were built for different kinds of sales teams.
Aperçu
This Freshsales vs Close CRM comparison covers pricing, features, and ease of use.
Nous expliquons également à qui chaque logiciel CRM convient le mieux.
Notre écrivain spent hands-on time inside Close CRM directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
À la fin, vous saurez quelle plateforme convient le mieux à votre équipe.
Qu'est-ce que Freshsales CRM ?
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
Il a été lancé en 2016 comme le deuxième produit majeur de la suite Freshworks.
The cloud-based tool helps businesses manage sales, marketing, and customer interactions in one place.
Freshsales centralizes customer données and shows a complete history of every touchpoint.
Freshworks claims over 67,000 companies worldwide use its products.
Watch the walkthrough before we dig into the numbers.
🏆 Gagnant : Freshsales CRM
Freddy AI scores your leads and flags deal risk. Start on the free plan, then move up when you need more.
Tarification du CRM Freshsales
Here is what Freshsales costs today. Every tier is billed per user.
| Plan | Prix | Idéal pour |
|---|---|---|
| Croissance | 9 $/utilisateur/mois | Petit entreprise équipes débutantes |
| Pro | 39 $/utilisateur/mois | Multiple pipelines and advanced features |
| Entreprise | 59 $/utilisateur/mois | Custom objects, custom fields, and audit besoins |
Pricing verified August 2026.
Essai gratuit : 21 days across every tier, with no credit card required. A free plan also covers up to 3 users with most features included.
Garantie de remboursement : Freshworks does not publish a blanket refund window. Annual billing is the cheapest route per seat.
📌 Note: Freshsales pricing has dropped sharply over the years. It now sits two to three times lower than earlier tiers, which is why it reads as excellent value against most crm options.
⚠️ Pricing conflict flagged: Our research notes list an $11 entry plan and a $71 Enterprise tier. The figures in the table above come from our verified pricing record and are what we use throughout this comparison. Check the Freshworks site before you create a new account, since add ons and regional rates can shift totals.
Principaux avantages du CRM Freshsales
Voici ce qui rend Freshsales digne d'intérêt :
- Freddy AI scoring: Freddy AI scores leads on behavior and profile. It also predicts deal risk and suggests the next best action to close more deals.
- Vue client à 360 degrés : Every touchpoint sits on one timeline. That cuts manual data entry and keeps customer relationships in one record.
- Gestion visuelle du pipeline : Kanban boards track deal progress. Bottlenecks in your sales process show up fast.
- Omnicanal sensibilisation: Built-in phone, email, chat, and SMS sit in a unified inbox. WhatsApp Business, Facebook Messenger, and LINE are supported too.
- Wide marketplace: Around 385 integrations and apps connect Google, Microsoft 365, Slack, and Zoom meetings to your records.
- Freshworks suite fit: It ties tightly to other Freshworks products like Freshdesk and Freshmarketer for marketing automation.
- Support on every tier: 24/5 support runs across all plans by phone, chat, and email.
Ce que notre équipe a remarqué
Note: We have not logged extended hands-on time with Freshsales CRM yet. Everything above comes from published documentation, the Freshworks pricing page, and verified user reviews on G2 and Capterra, where the tool averages 4.5/5.
Avantages et inconvénients du CRM Freshsales
✅ Avantages
- Free plan covers up to 3 users with most features included
- Entry pricing of $9 per user per month is excellent value for small businesses
- Freddy AI évalue les prospects, prédit les risques liés aux transactions et suggère les meilleures actions à entreprendre.
- Intuitive interface makes the tool easy to learn and roll out
- 21-day free trial runs on every pricing tier
❌ Inconvénients
- Navigation feels cluttered and loading times can be slow
- Around 385 integrations is fewer than established competitors offer
- Lacks some key functionality found in HubSpot and Salesforce
- Native connectors with third-party software are limited outside the Freshworks family
Qu'est-ce que Close CRM ?
Close CRM est une plateforme de vente conçue pour les petites et moyennes entreprises.
Its whole focus is turning leads into revenue.
Close integrates email, calling, and SMS into a single inbox.
Sales automation and workflow tools sit on top of that inbox.
Because of that mix, Close is often compared to sales engagement tools rather than traditional CRMs.
The video below shows the interface in motion.
Runner Up: Close CRM
Dial straight from your browser with a power dialer. Best for high-volume outbound sales reps who talk to prospects all day.
Tarification CRM fermée
Close CRM prices by seat rather than by user. Here is the breakdown.
| Plan | Prix | Idéal pour |
|---|---|---|
| Essentiel | 35 $/siège/mois | Solo founders and tiny sales teams |
| Croissance | 99 $/siège/mois | Power dialer, email sequences, and workflows |
| Échelle | 139 $/siège/mois | Call coaching and deeper customization |
Pricing verified August 2026.
Essai gratuit : 14 days. A motivated team can get set up and running inside that window.
Garantie de remboursement : No published refund window. Annual billing lowers the per-seat rate.
📌 Note: Every Close plan includes built in calling, texting, and email. Higher tiers add automation and collaboration, while the top plan layers on call coaching and more customization.
⚠️ Pricing conflict flagged: Our research notes list Startup, Professional, and Enterprise plans at $59, $109, and $149 per user monthly. The table above uses our verified pricing record instead. Either way, Close entry pricing sits well above most crm options, so smaller budgets need a careful look.
Principaux avantages de Close CRM
Here is where Close CRM earns its keep:
- Appels de première qualité : Users dial directly from their browser. No separate phone system is needed for phone calls.
- Predictive and power dialer: Both dialers automate the dialing process. Reps dial multiple numbers without touching a keypad.
- Vues intelligentes : Filters sort leads by specific criteria. That search-and-filter layer improves lead prioritization.
- Live coaching: Managers can assist sales reps during live calls. It shortens ramp time for new hires.
- Installation rapide : A CSV import tool loads contacts, and a free one-click migration tool pulls records from other CRMs.
- Activity timelines: Close captures all your sales activity on profile timelines, so outreach history stays visible.
- Soutien et ressources : A help center, developer API documentation, and product updates back the platform. Sécurité and responsible data handling are emphasized.
Ce que notre équipe a remarqué
Our writer signed up for Close CRM and worked through everyday outreach tasks on desktop. Here is what stood out from that hands-on time:
Avantages et inconvénients de la gestion de la relation client (CRM)
✅ Avantages
- Best-in-class call functionality lets users dial directly from their browser
- Simplicity and ease of use drive full team engagement and quick onboarding
- Free one-click migration tool moves records from other CRMs
- Rated 4.7/5 on G2 based on user reviews
❌ Inconvénients
- Reporting functionality is considered weak for analyzing sales performance
- Not as customizable as other CRM platforms
- Integrates with over 80 other tools but misses some key connections
- Entry-level pricing is expensive next to comparable CRM options
Comparaison des fonctionnalités
Ready for a closer look at Freshsales vs Close CRM? We walk through ten areas that decide most CRM purchases.
| Fonctionnalité | CRM Freshsales | Fermer le CRM |
|---|---|---|
| Prix initial | 9 $/utilisateur/mois | 35 $/siège/mois |
| Plan gratuit | ✅ Jusqu'à 3 utilisateurs | ❌ |
| Essai gratuit | ✅ 21 jours | ✅ 14 jours |
| Appel intégré | ✅ | ✅ |
| Composeur automatique | ❌ | ✅ |
| Notation des prospects par IA | ✅ IA Freddy | ✅ IA des ventes |
| Intégrations | ✅ Around 385 | ✅ Over 80 |
| Rapports avancés | ✅ | ❌ Considered weak |
| Automatisation du marketing | ✅ Via Freshmarketer | ❌ |
| Idéal pour | Small businesses wanting an all-round CRM | High-volume outbound sales teams |
1. Lead Scoring and Lead Management
CRM Freshsales : Freddy AI scores each lead using behavior and profile signals. It flags deal risk and recommends the next best action. That helps sales reps chase more leads that actually convert.
Fermer le CRM : Smart Views filter leads against criteria you set. The result is a prioritized call list rather than a predictive score. It suits teams who trust their own qualification rules.
2. Contact Records and Inbox Management
CRM Freshsales : Contacts sit inside a 360-degree view with a full interaction timeline. Centralized customer data cuts manual data entry across the team.
Fermer le CRM : Email, calls, and SMS land in one inbox. Reps work a single queue instead of hopping between tools, which keeps daily tasks tight.
3. Email Tracking and Conversations
CRM Freshsales : You can send personalized bulk email and monitor activity on each send. Email templates and open tracking come standard on paid tiers.
Fermer le CRM : Conversations pull every channel into one thread per contact. Email sequences and SMS run beside calls, so nothing gets lost between channels.
4. Sales Sequences and Workflow Automation
CRM Freshsales : Sequences automate repetitive tasks so reps spend more time selling. Follow ups fire on schedule without anyone remembering to send them.
Fermer le CRM : Workflows and automated reminders lift response rates with no manual effort. Automation is the reason many teams choose Close over a plain contact database.
5. Lead Capture and Deal Value Tools
CRM Freshsales : Web forms capture inbound leads straight into the pipeline. Collected data then feeds personalized marketing campaigns.
Fermer le CRM : An ROI calculator models what the platform returns against seat cost. It is a sales tool aimed at buyers justifying the spend to finance.
6. AI Agents and Sales AI
CRM Freshsales : Smart AI agents handle routine steps in the sales process. They summarize activity and surface accounts that have gone quiet.
Fermer le CRM : Sales AI focuses on call intelligence. It works on conversations rather than on scoring records across the whole customer base.
7. Copilots, Custom Objects and Custom Fields
CRM Freshsales : The Freddy AI copilot answers questions about your pipeline in plain language. Higher tiers unlock custom objects and custom fields for unusual data models.
Fermer le CRM : Advanced CRM settings cover custom fields and multiple pipelines. Close is not as customizable as rival platforms, which limits adaptability for some businesses.
⚠️ Avertissement: If your business needs deep custom objects, test both on a free trial first. Neither tool matches Salesforce here.
8. Integrations and Other Tools
CRM Freshsales : Around 385 integrations and apps connect Google, Microsoft 365, Slack, and Zoom meetings. Native connectors with third-party software stay limited outside other Freshworks products.
Fermer le CRM : Close integrates with over 80 tools. That covers the common stack, though a few key connections found elsewhere are missing.
9. Reporting and Support
CRM Freshsales : Around a dozen predefined sales reports ship ready to use, and each one is customizable. AI insights help forecast revenue, and 24/5 support runs on every plan.
Fermer le CRM : Reports cover quick KPI checks and rep training. Reporting is the most common complaint in user reviews, which makes deep analysis harder than it should be.
10. Tarification et coût
Here are both pricing ladders side by side.
| Étage | CRM Freshsales | Fermer le CRM |
|---|---|---|
| Gratuit | Jusqu'à 3 utilisateurs | ❌ |
| Entrée | Croissance : 9 $/utilisateur/mois | Équipements de base : 35 $/place/mois |
| Milieu | Pro : 39 $/utilisateur/mois | Croissance : 99 $/poste/mois |
| Haut | Entreprise : 59 $/utilisateur/mois | Tarif : 139 $/place/mois |
CRM Freshsales : The top Freshsales plan costs less than the cheapest Close seat plus a little change. For a small business tracking budget per head, that gap decides the purchase.
Fermer le CRM : You pay a premium for the phone stack. If your reps make fifty calls a day, the dialer can earn that back. If they do not, the price is hard to defend.
Différents scénarios
| Si vous avez besoin | Choisir | Pourquoi |
|---|---|---|
| budget serré | CRM Freshsales | $9 vs $35 entry price |
| Heavy outbound calling | Fermer le CRM | Predictive dialer built in |
| Marketing plus sales | CRM Freshsales | Freshmarketer ties in |
| Enquêtes approfondies | CRM Freshsales | Close reporting is weak |
| Fastest rep onboarding | Fermer le CRM | Interface simple et ciblée |
| Débutant facile | CRM Freshsales | Free plan, 21-day trial |
💰 Votre budget
Ten seats on Close Essentials cost more than ten seats on Freshsales Enterprise. Run that math before you commit.
🔌 Votre pile technologique
Already running Freshdesk or Freshmarketer? Freshsales slots in without extra work. Close offers a leaner integration list but covers the popular apps.
📞 Your Sales Processes
High-velocity outbound teams that live on the phone will get more leads worked per hour from Close. Teams juggling inbound forms, email, and long cycles fit Freshsales better.
🎓 Votre niveau d'expérience
Close wins on simplicity, and reps rarely need training to respond to a queue. Freshsales packs in more, though navigation can feel cluttered at first.
📱 Your Mobile Device Needs
Freshsales ships iOS and Android apps with offline access and call logging. Field reps who log sales activities between visits should weigh that heavily.
🆓 Essais et démos gratuits
Freshsales gives you 21 days, Close gives you 14. Import a real list of clients into both and work it for a week.
🛟 Options d'assistance
Freshsales runs 24/5 support on every tier. Close support is described as proactive during onboarding, with free migration help and training.
Guide de changement
Already on one of these? Here is what changes if you move.
🔄 Switching from Freshsales CRM to Close CRM?
✅ Ce que vous y gagnerez :
- A predictive dialer and power dialer for high-volume calls
- Live call coaching for managers training new sales reps
- A single inbox that merges email, SMS, and phone calls
❌ Ce que vous perdrez :
- The free plan and the $9 entry price
- Freddy AI scoring and forecasting insights
- Marketing automation through other Freshworks products
📋 Comment changer :
- Exportez les contacts, les transactions et les notes de Freshsales au format CSV.
- Create a Close account and start the 14-day trial
- Use the one-click migration tool, then rebuild your Smart Views
🔄 Switching from Close CRM to Freshsales CRM?
✅ Ce que vous y gagnerez :
- Much lower cost per user across every tier
- Stronger reporting with around a dozen customizable sales reports
- Around 385 integrations plus WhatsApp and Facebook Messenger channels
❌ Ce que vous perdrez :
- The dialer stack that lets reps dial multiple numbers hands-free
- Live coaching during active calls
- The stripped-back interface that drives full team engagement
📋 Comment changer :
- Export leads, contacts, and call logs from Close as CSV
- Create a Freshsales account and open the 21-day free trial
- Import the files, map custom fields, then rebuild your pipelines
Ce que notre analyse n'a pas couvert
This comparison focused on small businesses and mid-market sales teams. We did not test enterprise SSO, custom developer API builds, or bulk licensing for large companies. Our notes reflect the August 2026 versions of each platform, and both vendors ship product updates often. If you manage fifty or more users, your priorities will differ from what we covered here.
Verdict final
| Catégorie | Gagnant |
|---|---|
| 💰 Tarification | CRM Freshsales |
| 📞 Calling & Outreach | Fermer le CRM |
| 🤖 Fonctionnalités IA | CRM Freshsales |
| 📊 Signalement | CRM Freshsales |
| 👶 Facilité d'utilisation | Fermer le CRM |
| 🔌 Intégrations | CRM Freshsales |
| 📱 Applications mobiles | CRM Freshsales |
| 🏆 Vainqueur toutes catégories | CRM Freshsales |
🏆 GAGNANT : FRESHSALES CRM
Freshsales CRM wins 5 out of 7 categories.
Idéal pour : Small businesses, mixed inbound and outbound sales, teams that want marketing and CRM in one place
Freshsales CRM and Close CRM chase different buyers. Freshsales is a broad customer relationship management platform with AI layered on top.
Close is a sales engagement tool wearing a CRM badge. It is excellent for inside teams that talk to prospects all day and want every call logged automatically.
If your reps burn through a call list daily, choose Close CRM. For everyone else managing customers, deals, and marketing on one budget, Freshsales is the safer buy.
Comparaison de Freshsales CRM
Here is how Freshsales measures up against other crm options:
Freshsales remporte des victoires sur : Far cheaper paid tiers, built-in phone on lower plans, Freddy AI scoring without an add-on
HubSpot l'emporte sur : A much larger app marketplace, deeper content marketing tools, stronger reporting dashboards
Freshsales remporte des victoires sur : Cleaner onboarding, tighter link to Freshdesk, 24/5 support on every plan
Zoho l'emporte sur : More custom modules, a broader business suite, lower cost at the very top tier
Freshsales remporte des victoires sur : A free plan for three users, native omnichannel messaging, AI forecasting included
Pipedrive victoires sur : Faster pipeline setup, a snappier interface, simpler deal-stage editing
Freshsales remporte des victoires sur : Setup you finish in a day, no consultant required, transparent per-user pricing
Salesforce l'emporte sur : Unmatched customization, an enormous partner network, enterprise-scale data governance
Comparaison de Close CRM
Here is how Close stacks up against other tools in the same space:
Victoires serrées sur : Browser-based dialing, faster rep onboarding, cleaner activity timelines
Keap gagne sur : Invoicing and payments, landing page constructeurs, longer nurture campaigns
Victoires serrées sur : Native calling and SMS, sales-first templates, sequence automation out of the box
Lundi gagne sur : Flexible boards, cross-team project views, cheaper seats for non-sales staff
Victoires serrées sur : Outbound calling depth, rep-level coaching, faster lead prioritization
ActiveCampaign victoires sur : Email deliverability tooling, visual automation builders, lifecycle marketing depth
Victoires serrées sur : Call-heavy workflows, quicker setup, a tighter single inbox
Insightly remporte des victoires sur : Project delivery after the sale, custom dashboards, relationship mapping
Foire aux questions
Qu'est-ce qu'un CRM de proximité ?
Close is a CRM built for outbound sales. It combines calling, email, and SMS in one inbox with automation on top, aimed at small and medium sized businesses.
Quel est le montant de la fermeture par mois ?
Plans run $35, $99, and $139 per seat each month. A 14-day free trial lets you test the platform first.
FreshSales est-il un CRM ?
Yes. It is the cloud-based CRM from Freshworks, launched in 2016, covering sales, marketing, and support handoffs from one customer record.
FreshSales est-il gratuit pour toujours ?
There is a free plan for up to 3 users with most features included. Paid tiers start at $9 per user monthly after a 21-day trial.
En quoi Close se distingue-t-il des autres CRM ?
Most CRMs store records. Close blends storage with sales engagement, so calling, texting, and sequences run inside the same tool your reps already use daily.
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