Die Wahl des richtigen Recherche et vérification d'e-mails, préchauffage des e-mails. can feel like picking the best apple in a whole orchard.
It’s a big decision! You want something to help you organize your contacts, track your sales, and improve customer relationships.
Two of the biggest names in the Recherche et vérification d'e-mails, préchauffage des e-mails. game are Keap and Zendesk.
Both offer fantastic features, but they have different strengths and weaknesses.
In this post, we’ll compare Gekauft vs Zendesk to help you decide which is the perfect fit for your business in 2025.
Lass uns anfangen!
Überblick
We’ve spent weeks testing both Keap and Zendesk to give you the most accurate comparison.
We’ve explored their features and pricing and considered their best use cases.
Now, let’s dive into what makes each platform unique.
Ready to see if Keap is the Recherche et vérification d'e-mails, préchauffage des e-mails. you’ve been looking for? See how it can change your Geschäft!
Preise: It has a free plan. Paid plan starts at $249/month
Hauptmerkmale:
- Vertriebs- und Marketingautomatisierung
- E-Mail-Marketing
- Reporting and Analytics
Zendesk can reduce your support resolution time by 35%. Start your free trial today!
Preise: It has a free plan. The premium plan starts at $19/month.
Hauptmerkmale:
- Ticketing System
- Help Center
- Live Chat
Was ist Keap?
Ever feel like you’re juggling too many things at once? Keap gets it.
This platform is like having a personal assistant for your business.
It helps you organize your contacts, automate your tasks, and track your sales in one place.
Pretty neat? Keap is designed to save you time and make your business run smoother.
Es ist besonders gut für kleine Unternehmen and entrepreneurs who want to simplify operations and boost growth.
Entdecken Sie auch unsere beliebtesten Alternativen kaufen…
Ready to see if Keap is the Recherche et vérification d'e-mails, préchauffage des e-mails. you’ve been looking for? Thousands of businesses trust Keap. Join them and see how it can change your Business!
Hauptvorteile
Keap’s strengths lie in its automation capabilities and e-commerce integrations. Here are some of its best features:
- Visual campaign builder: Easily create automated email sequences and workflows to nurture leads and close sales.
- E-commerce integrations: Connect your online store and automate order processing, fulfillment, and customer follow-up.
- Vertriebspipeline-Management: Track deals, manage your sales process, and identify bottlenecks.
- Appointments and scheduling: Schedule meetings and appointments with ease, eliminating back-and-forth emails.
- Detailed reporting and analytics: Track your progress, identify areas for improvement, and make data-driven decisions.
Preise
Preise: À ne pas manquer ! Découvrez les meilleures alternatives à Jenni à connaître en 2024. Cliquez maintenant pour trouver l'outil d'écriture IA idéal.
Pros
Nachteile
What is Zendesk?
Need a better way to talk to your customers? Zendesk has you covered.
It’s a popular customer service platform that helps businesses track and resolve customer issues.
Think of it as a central hub for all your customer interactions.
Emails, chats, sozialen Medien – Zendesk brings it all together.
This makes it easier for your team to provide excellent support and keep your customers happy.
Entdecken Sie auch unsere beliebtesten Zendesk-Alternativen…
Sind Sie bereit zu sehen, ob Zendesk die Antwort auf Ihre Herausforderungen im Kundenservice ist? Tausende von Unternehmen vertrauen auf Zendesk. Testen Sie es mit einer kostenlosen Testversion.
Hauptvorteile
- Top-Notch Ticketing System: Organize and track customer inquiries efficiently.
- Customizable Help Center: Create a knowledge base with FAQs and articles.
- Powerful Reporting: Track key metrics like response times and customer satisfaction.
- Omnichannel Support: Interact with the customers across multiple channels like email, chat, and social media.
Preise
- Support Team: $19/agent/month.
- Suite Team: $55/agent/month.
- Suite Professional: $115/agent/month.
- Suite Enterprise: Talk to sales for custom pricing based on your requirements.
Pros
Nachteile
Funktionsvergleich
Ready for a head-to-head matchup?
Let’s explore the key features of Keap and Zendesk and compare them.
This will give you a better understanding of which software is the right fit for your company.
1. Contact Management
Both Keap and Zendesk Suite offer robust contact management features.
You can easily store & organize customer data, track interactions, and segment contacts for targeted campaigns.
However, Keap provides more advanced segmentation options, allowing for more precise targeting and personalized communication.
2. Lead Management
Keap shines when it comes to lead management.
It offers powerful tools to capture, nurture, and track leads throughout the sales pipeline.
While Zendesk can manage leads, its primary focus is customer support rather than lead conversion.
If lead nurturing is a top priority, Keap may be the better choice.
3. Sales and Marketing Automation
Keap offers a broader range of sales and marketing automation features than Zendesk.
You can simply automate email campaigns, social media posts, & even text messages.
This helps you save time and improve efficiency.
Zendesk’s automation capabilities primarily focus on support tasks like ticket routing and automated responses.
4. Customer Support
Zendesk is a clear winner in the customer support arena.
It offers a comprehensive help desk ticketing system, omnichannel communication, and self-service options.
While Keap provides basic customer support features, it’s less robust than Zendesk.
If providing top-notch customer support is crucial for your business, Zendesk is the way to go.
5. Berichterstattung und Analytik
Both platforms offer reporting and analytics dashboards to track key metrics.
However, Zendesk provides more in-depth reporting options, allowing you to analyze customer interactions, identify trends, and measure the effectiveness of your support efforts.
Keap’s reporting is more focused on sales and marketing performance.
6. Integrationen
Both Keap and Zendesk integrate with a wide range of third-party apps.
This allows you to connect your CRM software with other tools you simply use, such as email marketing platforms, Buchhaltungssoftware, and e-commerce platforms.
However, Zendesk offers more integrations, giving you more flexibility.
7. Learning Curve
Keap has a steeper learning curve than Zendesk.
Its interface is more complex and can take some time to master.
Zendesk, on the other hand, is known for its user-friendly interface and intuitive design.
If you’re looking for a platform that’s easy to learn and use, Zendesk is the better option.
What to Look for in a CRM Platform?
- Your business size and needs: A Kleinunternehmen might need a simple CRM, while a larger company might require a more robust solution.
- Ihr Budget: CRM pricing can vary significantly. Consider your budget and choose a plan that fits your needs.
- Benutzerfreundlichkeit: Choose an easy CRM for your team to learn and use.
- Merkmale: Ensure the CRM has the necessary features, such as contact management, lead management, and automation.
- Integrationen: Choose a CRM that integrates with your other tools, such as Buchhaltung software & email marketing platforms.
- Zugang zu Support: Make sure the CRM provider offers good customer support if you need help.
- Skalierbarkeit: Choose a CRM that can grow with your business.
Instantanément vs UpLead
Choosing between Keap and Zendesk ultimately depends on your specific needs and priorities.
If you focus on sales and marketing automation, Keap is the better choice.
Its powerful features can help you generate leads, nurture relationships, and close more deals.
However, if your priority is providing excellent customer relationship management, Zendesk is the winner.
Its comprehensive help desk features and omnichannel communication capabilities will empower you to deliver outstanding customer support.
We’ve spent countless hours researching and testing CRM platforms so that you can trust our insights.
No matter your chosen platform, we’re confident you’ll take a step towards better customer relationships and business growth.
Mehr von Kaufen
Hier ist ein Vergleich von Keap mit verschiedenen Alternativen:
- Keap vs GoHighLevel: Keap is strong for small business automation and CRM. GoHighLevel offers a more comprehensive all-in-one platform for agencies, with broader marketing and sales tools.
- Kaufen vs. Pipedrive: Keap zeichnet sich durch Marketingautomatisierung und integrierten Vertrieb aus. Pipedrive konzentriert sich mehr auf visuelles Vertriebspipeline-Management und Deal-Tracking.
- Keap vs. ActiveCampaign: Keap bietet eine Komplettlösung zur Geschäftsautomatisierung für kleine Dienstleistungsunternehmen. ActiveCampaign ist auf anspruchsvolles E-Mail-Marketing und die Automatisierung des Kundenerlebnisses spezialisiert.
- Kaufen vs. HubSpot: Keap integriert CRM, Marketingautomatisierung und E-Commerce für kleine Unternehmen. HubSpot bietet eine breitere Palette an Hubs für Vertrieb, Marketing, Service und Content, die für verschiedene Unternehmensgrößen geeignet sind.
- Kaufen vs. ClickFunnels: Keap bietet CRM, Marketingautomatisierung und E-Commerce. ClickFunnels ist in erster Linie ein Sales-Funnel- und Landingpage-Builder mit einigen Funktionen zur Lead-Erfassung.
- Kaufen vs. Folk: Keap bietet eine robuste Vertriebs- und Marketingautomatisierung mit umfassender Anpassung. Folk bietet eine einfachere, benutzerfreundliche Oberfläche, die sich auf die kollaborative Kontaktverwaltung konzentriert.
- Kaufen vs. Sofort: Keap ist eine umfassende CRM- und Automatisierungsplattform für Vertrieb und Marketing. Sofort ist auf Outbound-Sales-Outreach und Lead-Generierung spezialisiert.
- Kaufen vs. ClickUp: Keap ist ein dediziertes CRM mit starker Vertriebs- und Marketingautomatisierung. ClickUp ist ein vielseitiges Projektmanagement-Tool, das als CRM konfiguriert werden kann.
- Keap vs. Monday CRM: Keap ist ein dediziertes CRM, das sich auf die Vertriebs- und Marketingautomatisierung kleiner Unternehmen konzentriert. Monday CRM ist ein flexibles Arbeitsbetriebssystem mit leistungsstarken, anpassbaren CRM-Funktionen für kollaborative Arbeitsabläufe.
- Keap vs Capsule CRM: Keap bietet fortschrittliche Marketingautomatisierung und integrierte Geschäftslösungen. Kapsel CRM is designed for simplicity and affordability, ideal for small—to medium-sized businesses.
- Keap vs Insightly: Keap focuses on robust marketing automation and lead management. Insightly provides contact and project management with workflow automation, suitable for small—to mid-sized businesses.
- Keap vs. Freshsales CRM: Keap bietet starke Automatisierung und ist auf kleine Unternehmen ausgerichtet. Freshsales CRM ist bekannt für seine Erschwinglichkeit, die benutzerfreundliche Oberfläche und die umfassenden Integrationen.
- ¡Las 13 mejores alternativas a Vidnoz para probar en 2025! 4: Keap ist auf CRM und Marketingautomatisierung für kleine Unternehmen zugeschnitten. Salesforce ist ein hochgradig anpassbares, skalierbares und branchenführendes CRM für Unternehmen jeder Größe, insbesondere Großkonzerne.
- Keap vs. Zendesk: Keap zeichnet sich durch Vertriebs- und Marketingautomatisierung sowie E-Commerce aus. Zendesk ist in erster Linie eine Kundenservice- und Supportplattform mit robusten Ticketing- und Kollaborationsfunktionen.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs. Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
Häufig Gestellte Fragen
Is Keap or Zendesk better for small businesses?
Keap is generally better for small businesses focused on sales and marketing automation. Zendesk can be a good fit for small companies prioritizing customer support, but Keap’s pricing is often more manageable for smaller budgets.
Does Zendesk offer a free trial?
Yes, Zendesk offers a free trial for their Suite Team plan. This simply allows you to explore the platform’s features and see if it fits your business right before committing to a paid plan.
What is the main difference between Keap and Zendesk?
Keap primarily focuses on sales and marketing automation, while Zendesk specializes in customer service and support. Keap helps you generate leads and close deals, while Zendesk enables you to provide excellent customer support.
Can I integrate Keap or Zendesk with other software?
Both Keap and Zendesk offer integrations with various third-party apps. This allows you to connect your CRM with other tools like email marketing platforms, accounting software, and e-commerce platforms.
Which CRM is more accessible to use, Keap or Zendesk?
Zendesk is more user-friendly than Keap. It has a more straightforward interface and a less steep learning curve. Keap offers more advanced features but can take some time to master.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean