⚡ 快速结论：
- 定价： 新鲜销售 客户关系管理 starts at $9/user/month. Close 客户关系管理 起价为每席每月 35 美元。
- 最适合： Freshsales CRM suits small and medium sized businesses that want customer relationship management plus marketing. Close CRM suits outbound sales teams that live on phone calls.
- 主要区别： Close offers a built in calling stack with a power dialer. Freshsales leans on Freddy AI and a wider marketplace of other tools.
- 我们的选择： Freshsales CRM for most businesses, because it covers more of the sales process for less money per user.
The cheaper CRM here is not the weaker one.
Freshsales CRM costs $9 per user each month on its entry plan.
Close CRM asks $35 per seat for the same starting step.
But price is only part of this story.
These two tools were built for different kinds of sales teams.
概述
This Freshsales vs Close CRM comparison covers pricing, features, and ease of use.
我们还会分析每款 CRM 软件最适合哪些用户。
我们的 作家 spent hands-on time inside Close CRM directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
到最后，你就会知道哪个平台最适合你的团队。
Freshsales CRM是什么？
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
它于 2016 年推出，是 Freshworks 套件中的第二个主要产品。
The cloud-based tool helps businesses manage sales, marketing, and customer interactions in one place.
Freshsales centralizes customer 数据 and shows a complete history of every touchpoint.
Freshworks claims over 67,000 companies worldwide use its products.
Watch the walkthrough before we dig into the numbers.
🏆 优胜者：Freshsales CRM
Freddy AI scores your leads and flags deal risk. Start on the free plan, then move up when you need more.
Freshsales CRM定价
Here is what Freshsales costs today. Every tier is billed per user.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 生长 | 每用户每月 9 美元 | 小的 商业 球队开始 |
| 专业版 | 每用户每月 39 美元 | Multiple pipelines and advanced features |
| 企业 | 每用户每月 59 美元 | Custom objects, custom fields, and 审计 需求 |
Pricing verified August 2026.
免费试用： 21 days across every tier, with no credit card required. A free plan also covers up to 3 users with most features included.
退款保证： Freshworks does not publish a blanket refund window. Annual billing is the cheapest route per seat.
📌 笔记： Freshsales pricing has dropped sharply over the years. It now sits two to three times lower than earlier tiers, which is why it reads as excellent value against most crm options.
⚠️ Pricing conflict flagged: Our research notes list an $11 entry plan and a $71 Enterprise tier. The figures in the table above come from our verified pricing record and are what we use throughout this comparison. Check the Freshworks site before you create a new account, since add ons and regional rates can shift totals.
Freshsales CRM 的主要优势
以下是Freshsales值得关注的原因：
- Freddy AI scoring: Freddy AI scores leads on behavior and profile. It also predicts deal risk and suggests the next best action to close more deals.
- 360度客户视角： Every touchpoint sits on one timeline. That cuts manual data entry and keeps customer relationships in one record.
- 可视化流水线管理： Kanban boards track deal progress. Bottlenecks in your sales process show up fast.
- 全渠道 外联: Built-in phone, email, chat, and SMS sit in a unified inbox. WhatsApp Business, Facebook Messenger, and LINE are supported too.
- Wide marketplace: Around 385 integrations and apps connect Google, Microsoft 365, Slack, and Zoom meetings to your records.
- Freshworks suite fit: It ties tightly to other Freshworks products like Freshdesk and Freshmarketer for marketing 自动化.
- Support on every tier: 24/5 support runs across all plans by phone, chat, and email.
我们的团队注意到了什么
Note: We have not logged extended hands-on time with Freshsales CRM yet. Everything above comes from published documentation, the Freshworks pricing page, and verified user reviews on G2 and Capterra, where the tool averages 4.5/5.
Freshsales CRM 的优点和缺点
✅ 优点
- Free plan covers up to 3 users with most features included
- Entry pricing of $9 per user per month is excellent value for small businesses
- Freddy AI 对潜在客户进行评分，预测交易风险，并提出最佳后续行动建议。
- Intuitive interface makes the tool easy to learn and roll out
- 21-day free trial runs on every pricing tier
❌缺点
- Navigation feels cluttered and loading times can be slow
- Around 385 integrations is fewer than established competitors offer
- Lacks some key functionality found in HubSpot and Salesforce
- Native connectors with third-party software are limited outside the Freshworks family
什么是Close CRM？
Close CRM 是一个专为中小企业打造的销售平台。
Its whole focus is turning leads into revenue.
Close integrates email, calling, and SMS into a single inbox.
Sales automation and workflow tools sit on top of that inbox.
Because of that mix, Close is often compared to sales engagement tools rather than traditional CRMs.
The video below shows the interface in motion.
Runner Up: Close CRM
Dial straight from your browser with a power dialer. Best for high-volume outbound sales reps who talk to prospects all day.
关闭 CRM 定价
Close CRM prices by seat rather than by user. Here is the breakdown.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 基本要素 | 每席每月 35 美元 | Solo founders and tiny sales teams |
| 生长 | 每席每月 99 美元 | Power dialer, email sequences, and workflows |
| 规模 | 每席每月 139 美元 | Call coaching and deeper customization |
Pricing verified August 2026.
免费试用： 14 days. A motivated team can get set up and running inside that window.
退款保证： No published refund window. Annual billing lowers the per-seat rate.
📌 笔记： Every Close plan includes built in calling, texting, and email. Higher tiers add automation and collaboration, while the top plan layers on call coaching and more customization.
⚠️ Pricing conflict flagged: Our research notes list Startup, Professional, and Enterprise plans at $59, $109, and $149 per user monthly. The table above uses our verified pricing record instead. Either way, Close entry pricing sits well above most crm options, so smaller budgets need a careful look.
Close CRM 的主要优势
Here is where Close CRM earns its keep:
- 一流的通话质量： Users dial directly from their browser. No separate phone system is needed for phone calls.
- Predictive and power dialer: Both dialers automate the dialing process. Reps dial multiple numbers without touching a keypad.
- 智能视图： Filters sort leads by specific criteria. That search-and-filter layer improves lead prioritization.
- Live coaching: Managers can assist sales reps during live calls. It shortens ramp time for new hires.
- 快速设置： A CSV import tool loads contacts, and a free one-click migration tool pulls records from other CRMs.
- Activity timelines: Close captures all your sales activity on profile timelines, so outreach history stays visible.
- 支持和资源： A help center, developer API documentation, and product updates back the platform. 安全 and responsible data handling are emphasized.
我们的团队注意到了什么
Our writer signed up for Close CRM and worked through everyday outreach tasks on desktop. Here is what stood out from that hands-on time:
关闭 CRM 的优缺点
✅ 优点
- Best-in-class call functionality lets users dial directly from their browser
- Simplicity and ease of use drive full team engagement and quick onboarding
- Free one-click migration tool moves records from other CRMs
- Rated 4.7/5 on G2 based on user reviews
❌缺点
- Reporting functionality is considered weak for analyzing sales performance
- Not as customizable as other CRM platforms
- Integrates with over 80 other tools but misses some key connections
- Entry-level pricing is expensive next to comparable CRM options
功能对比
Ready for a closer look at Freshsales vs Close CRM? We walk through ten areas that decide most CRM purchases.
| 特征 | Freshsales CRM | 关闭 CRM |
|---|---|---|
| 起价 | 每用户每月 9 美元 | 每席每月 35 美元 |
| 免费计划 | ✅ 最多 3 位用户 | ❌ |
| 免费试用 | ✅ 21天 | ✅ 14天 |
| 内置通话 | ✅ | ✅ |
| 强力拨号器 | ❌ | ✅ |
| AI 线索评分 | ✅ Freddy AI | ✅ 销售人工智能 |
| 集成 | ✅ Around 385 | ✅ Over 80 |
| 高级报告 | ✅ | ❌ Considered weak |
| 营销自动化 | ✅ 通过 Freshmarketer | ❌ |
| 最适合 | Small businesses wanting an all-round CRM | High-volume outbound sales teams |
1. Lead Scoring and Lead Management
Freshsales CRM： Freddy AI scores each lead using behavior and profile signals. It flags deal risk and recommends the next best action. That helps sales reps chase more leads that actually convert.
关闭客户关系管理系统： Smart Views filter leads against criteria you set. The result is a prioritized call list rather than a predictive score. It suits teams who trust their own qualification rules.
2. Contact Records and Inbox Management
Freshsales CRM： Contacts sit inside a 360-degree view with a full interaction timeline. Centralized customer data cuts manual data entry across the team.
关闭客户关系管理系统： Email, calls, and SMS land in one inbox. Reps work a single queue instead of hopping between tools, which keeps daily tasks tight.
3. Email Tracking and Conversations
Freshsales CRM： You can send personalized bulk email and monitor activity on each send. Email templates and open tracking come standard on paid tiers.
关闭客户关系管理系统： Conversations pull every channel into one thread per contact. Email sequences and SMS run beside calls, so nothing gets lost between channels.
4. Sales Sequences and Workflow Automation
Freshsales CRM： Sequences automate repetitive tasks so reps spend more time selling. Follow ups fire on schedule without anyone remembering to send them.
关闭客户关系管理系统： Workflows and automated reminders lift response rates with no manual effort. Automation is the reason many teams choose Close over a plain contact database.
5. Lead Capture and Deal Value Tools
Freshsales CRM： Web forms capture inbound leads straight into the pipeline. Collected data then feeds personalized marketing campaigns.
关闭客户关系管理系统： An ROI calculator models what the platform returns against seat cost. It is a sales tool aimed at buyers justifying the spend to finance.
6. AI Agents and Sales AI
Freshsales CRM： Smart AI agents handle routine steps in the sales process. They summarize activity and surface accounts that have gone quiet.
关闭客户关系管理系统： Sales AI focuses on call intelligence. It works on conversations rather than on scoring records across the whole customer base.
7. Copilots, Custom Objects and Custom Fields
Freshsales CRM： The Freddy AI copilot answers questions about your pipeline in plain language. Higher tiers unlock custom objects and custom fields for unusual data models.
关闭客户关系管理系统： Advanced CRM settings cover custom fields and multiple pipelines. Close is not as customizable as rival platforms, which limits adaptability for some businesses.
⚠️ 警告： If your business needs deep custom objects, test both on a free trial first. Neither tool matches Salesforce here.
8. Integrations and Other Tools
Freshsales CRM： Around 385 integrations and apps connect Google, Microsoft 365, Slack, and Zoom meetings. Native connectors with third-party software stay limited outside other Freshworks products.
关闭客户关系管理系统： Close integrates with over 80 tools. That covers the common stack, though a few key connections found elsewhere are missing.
9. Reporting and Support
Freshsales CRM： Around a dozen predefined sales reports ship ready to use, and each one is customizable. AI insights help forecast revenue, and 24/5 support runs on every plan.
关闭客户关系管理系统： Reports cover quick KPI checks and rep training. Reporting is the most common complaint in user reviews, which makes deep analysis harder than it should be.
10. 定价与成本
Here are both pricing ladders side by side.
| 层级 | Freshsales CRM | 关闭 CRM |
|---|---|---|
| 自由的 | 最多 3 位用户 | ❌ |
| 入口 | 增长：9 美元/用户/月 | 基本套餐：35 美元/座位/月 |
| 中 | 专业版：39 美元/用户/月 | 增长：99 美元/席位/月 |
| 顶部 | 企业版：59 美元/用户/月 | 价格：139美元/座位/月 |
Freshsales CRM： The top Freshsales plan costs less than the cheapest Close seat plus a little change. For a small business tracking budget per head, that gap decides the purchase.
关闭客户关系管理系统： You pay a premium for the phone stack. If your reps make fifty calls a day, the dialer can earn that back. If they do not, the price is hard to defend.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| 预算紧张 | Freshsales CRM | $9 vs $35 entry price |
| Heavy outbound calling | 关闭 CRM | Predictive dialer built in |
| Marketing plus sales | Freshsales CRM | Freshmarketer ties in |
| 深度报道 | Freshsales CRM | Close reporting is weak |
| Fastest rep onboarding | 关闭 CRM | 简洁、专注的界面 |
| 适合初学者的入门 | Freshsales CRM | Free plan, 21-day trial |
💰 您的预算
Ten seats on Close Essentials cost more than ten seats on Freshsales Enterprise. Run that math before you commit.
🔌 您的技术栈
Already running Freshdesk or Freshmarketer? Freshsales slots in without extra work. Close offers a leaner integration list but covers the popular apps.
📞 Your Sales Processes
High-velocity outbound teams that live on the phone will get more leads worked per hour from Close. Teams juggling inbound forms, email, and long cycles fit Freshsales better.
🎓您的经验水平
Close wins on simplicity, and reps rarely need training to respond to a queue. Freshsales packs in more, though navigation can feel cluttered at first.
📱 Your Mobile Device Needs
Freshsales ships iOS and Android apps with offline access and call logging. Field reps who log sales activities between visits should weigh that heavily.
🆓 免费试用和演示
Freshsales gives you 21 days, Close gives you 14. Import a real list of clients into both and work it for a week.
🛟 支持选项
Freshsales runs 24/5 support on every tier. Close support is described as proactive during onboarding, with free migration help and training.
切换指南
Already on one of these? Here is what changes if you move.
🔄 Switching from Freshsales CRM to Close CRM?
✅ 你将获得：
- A predictive dialer and power dialer for high-volume calls
- Live call coaching for managers training new sales reps
- A single inbox that merges email, SMS, and phone calls
❌ 你会失去什么：
- The free plan and the $9 entry price
- Freddy AI scoring and forecasting insights
- Marketing automation through other Freshworks products
📋 如何切换：
- 将 Freshsales 中的联系人、交易和备注导出为 CSV 文件
- Create a Close account and start the 14-day trial
- Use the one-click migration tool, then rebuild your Smart Views
🔄 Switching from Close CRM to Freshsales CRM?
✅ 你将获得：
- Much lower cost per user across every tier
- Stronger reporting with around a dozen customizable sales reports
- Around 385 integrations plus WhatsApp and Facebook Messenger channels
❌ 你会失去什么：
- The dialer stack that lets reps dial multiple numbers hands-free
- Live coaching during active calls
- The stripped-back interface that drives full team engagement
📋 如何切换：
- Export leads, contacts, and call logs from Close as CSV
- Create a Freshsales account and open the 21-day free trial
- Import the files, map custom fields, then rebuild your pipelines
我们的评测没有涵盖的内容
This comparison focused on small businesses and mid-market sales teams. We did not test enterprise SSO, custom developer API builds, or bulk licensing for large companies. Our notes reflect the August 2026 versions of each platform, and both vendors ship product updates often. If you manage fifty or more users, your priorities will differ from what we covered here.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | Freshsales CRM |
| 📞 Calling & Outreach | 关闭 CRM |
| 🤖 AI 功能 | Freshsales CRM |
| 📊 报道 | Freshsales CRM |
| 👶 易用性 | 关闭 CRM |
| 🔌 集成 | Freshsales CRM |
| 📱 移动应用 | Freshsales CRM |
| 🏆 总冠军 | Freshsales CRM |
🏆 优胜者：FRESHSALES CRM
Freshsales CRM wins 5 out of 7 categories.
最适合： Small businesses, mixed inbound and outbound sales, teams that want marketing and CRM in one place
Freshsales CRM and Close CRM chase different buyers. Freshsales is a broad customer relationship management platform with AI layered on top.
Close is a sales engagement tool wearing a CRM badge. It is excellent for inside teams that talk to prospects all day and want every call logged automatically.
If your reps burn through a call list daily, choose Close CRM. For everyone else managing customers, deals, and marketing on one budget, Freshsales is the safer buy.
Freshsales CRM 的更多比较
Here is how Freshsales measures up against other crm options:
Freshsales 在以下方面胜出： Far cheaper paid tiers, built-in phone on lower plans, Freddy AI scoring without an add-on
HubSpot 在以下方面胜出： A much larger app marketplace, deeper content marketing tools, stronger reporting dashboards
Freshsales 在以下方面胜出： Cleaner onboarding, tighter link to Freshdesk, 24/5 support on every plan
Zoho 胜出的原因： More custom modules, a broader business suite, lower cost at the very top tier
Freshsales CRM 与 Pipedrive 的对比
Freshsales 在以下方面胜出： A free plan for three users, native omnichannel messaging, AI forecasting included
管道驱动 获胜方式： Faster pipeline setup, a snappier interface, simpler deal-stage editing
Freshsales CRM 与 Salesforce 的比较
Freshsales 在以下方面胜出： Setup you finish in a day, no consultant required, transparent per-user pricing
Salesforce 的优势在于： Unmatched customization, an enormous partner network, enterprise-scale data governance
相比之下，Close CRM 的优势更多
Here is how Close stacks up against other tools in the same space:
险胜： Browser-based dialing, faster rep onboarding, cleaner activity timelines
Keap 获胜理由： Invoicing and payments, landing page 建筑商, longer nurture campaigns
险胜： Native calling and SMS, sales-first templates, sequence automation out of the box
周一获胜： Flexible boards, cross-team project views, cheaper seats for non-sales staff
险胜： Outbound calling depth, rep-level coaching, faster lead prioritization
ActiveCampaign 获胜方式： Email deliverability tooling, visual automation builders, lifecycle marketing depth
险胜： Call-heavy workflows, quicker setup, a tighter single inbox
Insightly 在以下方面胜出： Project delivery after the sale, custom dashboards, relationship mapping
常见问题解答
什么是封闭式客户关系管理（CRM）？
Close is a CRM built for outbound sales. It combines calling, email, and SMS in one inbox with automation on top, aimed at small and medium sized businesses.
每月多少收入？
Plans run $35, $99, and $139 per seat each month. A 14-day free trial lets you test the platform first.
FreshSales 是一个客户关系管理系统（CRM）吗？
Yes. It is the cloud-based CRM from Freshworks, launched in 2016, covering sales, marketing, and support handoffs from one customer record.
FreshSales会一直免费吗？
There is a free plan for up to 3 users with most features included. Paid tiers start at $9 per user monthly after a 21-day trial.
Close 与其他 CRM 系统有何不同？
Most CRMs store records. Close blends storage with sales engagement, so calling, texting, and sequences run inside the same tool your reps already use daily.
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