บทวิจารณ์ ConnectWise: ซอฟต์แวร์บริหารจัดการไอทีที่ดีที่สุดในปี 2025?

Are you tired of managing your IT operations with complex, slow, or outdated software?

It feels like you need a training course to log a simple ticket, right?

This complexity isn’t just frustrating; it wastes valuable time your team could be using to serve clients.

If your management tools are confusing, your team is inefficient, and your ธุรกิจ growth stalls.

That’s why we did the deep dive.

This ConnectWise review for 2025 cuts through the hype to tell you exactly where it shines and how its new features—like AI and a unified platform—stack up against simpler rivals like Atera.

Continue reading to determine if ConnectWise remains the right, powerful solution for your MSP.

คอนเน็กต์ไวส์

Stop wasting time! MSPs using ConnectWise เครื่องมือ AI report up to 75% less time spent on routine tasks per ticket and an 86% jump in first-time resolution rates. Don’t wait—read our 2025 review to unlock that kind of efficiency!

ลองใช้ ConnectWise ฟรี

What is ConnectWise?

ConnectWise is a big software company that makes tools for technology solutions providers (TSPs).

Think of it as a complete toolbox for IT businesses.

They offer a vast range of products, but we will focus on the key ones.

These tools help companies manage all their IT clients and อุปกรณ์.

One key product is ConnectWise Control.

This is their powerful การเข้าถึงระยะไกล ซอฟต์แวร์.

It lets you quickly take control of a client’s computer from far away.

You can provide remote support and resolve issues without needing to การท่องเที่ยว.

It offers quick remote access and remote control for technicians.

You can also set up unattended access to keep devices patched and running smoothly.

ConnectWise Control is great for troubleshooting and running quick remote meetings.

All of this is done while ensuring your network ความปลอดภัย remains strong.

Who Created ConnectWise?

ConnectWise was co-founded by two brothers, Arnie Bellini and David Bellini, back in 1982.

They first started as a local computer consulting company.

Arnie had a straightforward goal: to help IT service providers manage their businesses more effectively.

He turned their own successful internal processes into software.

This software grew into the massive, complete ธุรกิจ platform we know today.

The vision was always to give IT companies the right tools to grow and succeed.

Top Benefits of ConnectWise

ConnectWise delivers many advantages to help your MSP grow.

When your business relies on efficiency, these benefits can help your IT team stay ahead in the competitive MSP space.

• Unified Management Platform. ConnectWise offers a shared toolbox where all your different ConnectWise products work together seamlessly. This means your team works in one spot, reducing time wasted jumping between separate systems.
• Strong Remote Support. With ConnectWise ScreenConnect, you get a powerful tool for quick access and control over client devices. This lets your technicians solve technical issues faster, improving the end-user experience.
• Deep อัตโนมัติ and Efficiency. ConnectWise automates routine tasks, such as patching and ticket triage. By having the platform handle repetitive work, your technicians are free to focus on more complex project management and strategic tasks.
• Enhanced Cybersecurity Posture. The platform features numerous security measures, including advanced monitoring and threat detection. This helps keep your client ข้อมูล secure and protects their operating systems against modern attacks.
• Scalable for Growth. Whether you manage ten users or thousands, ConnectWise’s modular design lets you add tools as your business needs them. This makes it a great choice for MSPs looking to scale without hitting a software ceiling.
• Centralized Business Data. All your tickets, billing, time entries, and client records are stored in one place. This centralization provides you with better insights and enables you to สร้าง การตัดสินใจทางธุรกิจที่ชาญฉลาดขึ้น
• Integrated Project Management. Manage projects from start to finish—from initial scope to final invoicing—within the same tool. This streamlines workflows for large rollouts, network upgrades, and other complex work.
• Vast Integration Ecosystem. ConnectWise works well with hundreds of other IT tools through its marketplace. This flexibility enables you to integrate best-of-breed software for tasks such as backup and security.

Best Features of ConnectWise

ConnectWise offers many strong tools to help your IT business succeed.

These aren’t just basic tools.

They are key features that help your team work more efficiently and keep your customers happy.

The company’s commitment to innovation helps its partners maximize their productivity.

Let’s look at the difference these special tools can make.

1. ConnectWise PSA (Professional Services Automation)

This program is the heart of your business process.

It helps your partner manage everything from ticketing to billing and การติดตามเวลา.

It gives your technicians and staff a clear workflow. You can easily configure projects and contracts.

This helps you save money and time by keeping all your client services in one place.

2. Email Security

Email is often the first site of an attack.

ConnectWise offers strong email security to protect your customers.

It utilizes advanced technology to prevent threats like phishing and malware from reaching the user.

This helps keep your client’s sensitive files and data safe from harm.

3. IT Documentation Software & Tools

Good documentation is reliable and crucial for success.

ConnectWise includes tools to keep all your client network passwords, steps, and setup details organized.

This ability enables a new technician to easily join a support session and understand the client’s servers and devices.

4. Comprehensive Data Protection

Losing data is never an option. ConnectWise offers a complete set of backup solutions.

This helps ensure that all important client data is safe and recoverable.

If a disaster happens, you can quickly switch the client back on.

This protection works regardless of whether the data is on a physical device or in the cloud.

5. 70+ AI-Assisted Actions

The new platform uses powerful AI to assist your team.

The system can handle more than 70+ AI-assisted actions.

This lets the AI automatically categorize tickets and suggest solutions.

This helps your technicians focus less on manual tasks and more on solving the root cause of the problem.

6. Endpoint Management

Every single computer or device is an endpoint.

ConnectWise gives you tools to manage all these endpoints, including those running Windows.

This ensures every device is patched, secured, and running right.

It is a key part of your maintenance routine.

7. Vulnerability Management

It is important to stay ahead of hackers.

This feature constantly checks systems for weak spots or vulnerabilities.

It helps your technicians find and fix security gaps before they become a problem.

You can sign off on fixes quickly to keep your client secure.

8. Automated Quote and Proposal Software

Creating quotes can be a time-consuming process.

This tool lets your sales team quickly generate and send professional proposals.

It automatically pulls in pricing and product details.

This speed enables your company to connect with prospects more quickly and secure more business.

9. X360Recover

X360Recover is a highly reliable backup and disaster recovery (BDR) program.

It ensures business continuity for your customers.

If a server fails, you can quickly host their systems from the recovery appliance.

This minimizes เวลาพัก and keeps the client in business.

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Contact For Custom Pricing.

ข้อดีและข้อเสีย

Choosing the right platform is hard.

Let’s examine the pros and cons of ConnectWise to help you make an informed decision.

Alternatives to ConnectWise

Personal Experience with ConnectWise

Our own team used ConnectWise to handle thousands of client devices.

We achieved great results when the platform was set up correctly.

It was a lot of work to learn, but the integrated tools helped us streamline our entire business.

We stopped wasting time in separate apps.

Here is what ConnectWise helped our team do better:

• PSA Workflow: We used ConnectWise PSA to automate ticket routing. New tickets were ทันที assigned to the right technicians. This made our entire process much more efficiently.
• การควบคุมจากส่วนกลาง: Using ConnectWise Control, our technicians gained access to client devices quickly. We can provide quick support and resolve technical issues promptly.
• Proactive Maintenance: ConnectWise Automate handled repetitive maintenance. It automatically ran patches on hundreds of servers. This helped us prevent problems before the customer noticed them.
• Security and Data: The comprehensive data protection ensured client data was secure. We could quickly switch to a backup if anything went wrong.
• Time Tracking: Every minute spent by a user was logged to a ticket. This helped the company bill accurately and maximize our productivity.
• Quick Insights: We configured custom dashboards to focus on our key performance metrics. This gave our managers the clear data needed for success.

ข้อคิดส่งท้าย

ConnectWise is a powerful, deep platform built for scaling MSPs.

Its strengths lie in the robust features—like the unified PSA and RMM—and its extensive compatibility with other tools.

However, the system is complex, the learning curve is steep, and the pricing is not transparent.

If your team is large and you need deep customization to handle specific enterprise workflows, ConnectWise is a major contender.

For smaller teams that value simplicity, a flat rate, and instant AI features like Atera’s IT Autopilot, simpler alternatives might be better.

Choose based on your actual size and need for complexity.

Ready to compare ConnectWise with the top alternatives?

Click here to download our full 2025 comparison checklist and make the right software choice today!

ถาม บ่อย ๆ

More Facts about ConnectWise

• Smart Tools: ConnectWise uses AI to automate tasks. This saves workers a lot of time every month.
• Managing Jobs: Their “PSA” tool helps businesses handle help tickets, send bills, track projects, and record work time.
• Good Connections: The software integrates with hundreds of other companies and has a large user base.
• Specialized Platform: ConnectWise is a “Platform as a Service” (PaaS). It is built specifically for companies that manage IT for other businesses.
• Unified System: They created a system called Asio that makes all their different software tools work better together.
• Better Business: Automation features help technology companies run their daily business much faster.
• Smooth Service: The tools are designed to help tech teams fix problems quickly and keep customers happy.
• การสนับสนุนจากชุมชน: ConnectWise hosts big events like IT Nation so its partners can learn and meet each other.
• Keeping Systems Up: The software is designed to prevent computer systems from crashing and to improve IT performance.
• รีวิวจากผู้ใช้: On Trustpilot, the company has a 2.5-star rating out of 5. This shows that many customers are not happy.
• Help Desk Issues: Many users say it takes too long to get help from customer service, and the support isn’t always helpful.
• Contract Frustration: Some customers find it very hard to cancel their plans or understand the rules for renewing their contracts.
• เส้นทางการเรียนรู้: Some people find the software hard to use and difficult to program because it is very complex.
• Performance Problems: Some users complain that the software crashes or runs slowly, which can hurt their business.
• Price Changes: A few customers felt they were tricked when the price went up shortly after they signed their contract.
• Staffing Changes: People have noticed that ConnectWise employees often quit, making it hard to get consistent help.
• Money Disputes: Some users had such big arguments over bills and contracts that they had to hire lawyers to help.
• Hidden Potential: Even with the complaints, some people say the software is great if you take the time to set it up correctly.
• Safety Tools: ConnectWise offers tools to detect hackers, manage security data, and comply with safety laws.
• Data Protection: They use high-level “AES-256” encryption to keep your information secure while a technician helps you remotely.
• Double Locking: The software uses two-factor authentication. This means you need more than just a password to get in.
• Access Control: Bosses can decide exactly which parts of the software each employee is allowed to see.
• Automatic Logout: The system will log you out if you aren’t using it, helping keep the account secure.
• Safe Customizing: ConnectWise limits certain software changes that could make it easier for bad actors to break in.
• Locked Doors: The software is designed to keep hackers away from private files and systems.
• เครื่องมือสำหรับการทำงานเป็นทีม: ScreenConnect integrates seamlessly with other ConnectWise tools to help tech experts fix issues faster.
• Hosting Options: You can use ScreenConnect on the internet (the cloud) or put it on your own private computer servers.
• Friendly with Others: ScreenConnect integrates with many other apps, such as Zendesk for help tickets and Acronis for data backup.
• Secret Fixes: Technicians can fix a computer in the “background” without bothering the person currently using it.
• Custom Looks: Companies can change the software’s colors and logos to match their brand.
• ใช้งานได้ทุกที่: You can use it on Windows PCs, Macs, Linux computers, and even phones.
• Open Design: Smart users can write their own code or “plugins” to extend the software’s capabilities.
• Fast Starts: The main screen is easy to use, so technicians can start helping people right away.
• Remote Watching: The “RMM” tool watches computer networks 24/7, fixes bugs automatically, and controls devices.
• Huge Growth: One system can handle over 100,000 different computers simultaneously.
• Unattended Help: Technicians can log in to a computer to fix it, even if no one is sitting at that desk.
• Top Security: The software uses strong encryption and special rules to keep data as safe as possible.
• ติดตั้งง่าย: Most people find it very simple to install the software, even if they aren’t “tech experts.”
• Try Before Buying: ConnectWise lets you try the software for 14 days for free to see if you like it.
• File Sharing: During a tech session, workers can easily send files back and forth to get the job done.