⚡ 간단 평가:
- 가격: 프레쉬세일즈 CRM starts at $9/user/month. Agile CRM starts at $8.99 and has a free version.
- 다음과 같은 경우에 가장 적합합니다: Freshsales for AI lead scoring and omnichannel sales. Agile CRM for free all in one CRM basics.
- 주요 차이점: Freddy AI plus around 385 integrations versus gamification and a 10-user free plan.
- 저희가 선택한 제품: Freshsales CRM, rated 4.0 against 2.8, wins on reliability and support.
The cheaper CRM software here is not the safer bet.
Agile CRM starts at $8.99. Freshsales CRM starts at $9.
That one-cent gap hides two very different products.
One is polished, AI-driven, and backed by a large vendor.
The other is cheap, flexible, and far more divisive among users.
개요
Both tools are customer relationship management platforms aimed at 소규모 사업체.
우리의 작가 spent hands-on time inside Agile CRM directly.
Notes on Freshsales come from documentation, the Freshsales website, and G2 review data.
This Freshsales CRM vs Agile CRM comparison covers pricing, features, 오토메이션, and daily usability.
By the end you will know which fits your sales process.
Freshsales CRM이란 무엇인가요?
Freshsales CRM is an AI-powered platform for sales, marketing, and customer interactions.
Freshworks launched it in 2016 as its second major product.
It is a cloud-based CRM system built for small-to-medium businesses.
The software centralizes customer data and shows every touchpoint on one timeline.
프레디 AI는 잠재 고객을 평가하고, 거래 위험을 예측하며, 최적의 다음 조치를 제안합니다.
Sales teams use it to track deals, calls, and daily sales activities.
🏆 우승: Freshsales CRM
Freddy AI ranks your leads so reps chase the right deals first. Phone, email, chat, and SMS sit in one 받은 편지함. The 21-day free trial needs no card.
Freshsales CRM 가격
Three paid tiers, priced per user, per month.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 성장 | 사용자당 월 9달러 | 소규모 영업팀이 시작합니다 |
| 찬성 | 사용자당 월 39달러 | 자동화가 필요한 성장하는 팀 |
| 기업 | 사용자당 월 59달러 | Larger teams with custom fields |
Pricing verified September 2026.
무료 체험: 21 days on every tier. No credit card required to create a new account.
환불 보장: No published refund window. Billing stops when you cancel before renewal.
📌 메모: There is no setup fee. Prices have dropped two to three times over the years, which is why reviewers call it excellent value for money.
⚠️ Pricing conflict: Third-party sources list an $11 entry price, a $71 Enterprise tier, and a free plan for up to 3 users. Our CSV records $9, $39, and $59 with no free tier. We treat our own verified data as canonical and note the gap here.
Freshsales CRM의 주요 이점
Here is what makes this CRM worth a look:
- 360도 고객 관점: Every touchpoint sits on one timeline. Contacts, calls, and mail history stay in one record.
- Omnichannel inbox: Phone, email, chat, and SMS are built in. WhatsApp 사업, Facebook Messenger, and LINE connect too.
- 시각적 판매 파이프라인: Kanban boards show deal progress and expose bottlenecks fast.
- Freshworks suite: It ties tightly to Freshmarketer and Freshdesk. Teams already on other Freshworks products save setup work.
- 모바일 접속: iOS와 기계적 인조 인간 app supports offline access and call logging.
- 24/5 support: Phone, chat, and email support is included on every plan, even Growth.
우리 팀이 발견한 점
Note: we have not had extended hands-on time inside Freshsales CRM. The observations here come from Freshworks documentation and from G2 and Capterra review data, where the tool holds an average score of 4.5 out of 5. Reviewers on those sites flag two recurring gripes: cluttered navigation and slow page loads.
Freshsales CRM의 장점과 단점
✅ 장점
- 프레디 AI는 잠재 고객을 평가하고, 거래 위험을 예측하며, 최적의 다음 조치를 제안합니다.
- Built-in phone, email, chat, and SMS inside one unified inbox
- 21-day free trial on every plan with no credit card required
- Rated 4.5 out of 5 by users on Capterra and G2
❌ 단점
- Cluttered navigation and slow loading times weigh on daily use
- 약 385개의 연동 기능이 있으며, 이는 HubSpot이나 그보다 적은 수입니다. 세일즈포스 권하다
- Native connectors outside the Freshworks family stay limited
애자일 CRM이란 무엇인가요?
Agile CRM is a cloud-based all in one CRM for small and medium businesses.
The company has been in operation since 2013.
It merges sales automation, marketing automation, and customer service in one interface.
Over 15,000 customers globally use and trust the platform.
Its offices sit in India and the Philippines.
G2 Crowd has recognized it as a leader in the CRM market.
The walkthrough below shows the dashboard in motion.
애자일 CRM
Ten users on the free version is rare at this price. You get contact management, email marketing, helpdesk, and gamification in one tool.
애자일 CRM 가격 책정
One free tier and three paid tiers, billed per user.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 무료 | 무료 | Up to 10 users testing the system |
| 기동기 | $8.99 | Solo founders on a great price |
| 정기적인 | $29.99 | Marketing teams needing automation |
| 기업 | $47.99 | Larger sales teams and analytics |
Pricing verified September 2026.
무료 체험: The free version acts as the trial. No credit card required to create an account.
환불 보장: None published. Cancellation is handled from account settings.
📌 메모: Paid tiers are quoted per user, per month. Some third-party listings show $9.99 for Starter rather than $8.99, so check the price on the site before billing starts.
⚠️ 경고: Reviewers report that a fix for a reported bug can take up to two weeks. Test email deliverability on the free plan before you move real campaigns over.
애자일 CRM의 주요 이점
Here is what pulls small teams toward it:
- 관대한 무료 버전: Agile CRM offers a free plan for up to 10 users. Few rivals match that headcount at zero cost.
- One interface, three jobs: Sales, marketing, and service share the same records, which cuts data silos.
- Drag-and-drop workflow 건축업자: You build a workflow without code. Follow-ups, lead scoring, and data entry run on their own.
- Web engagement tools: Track visitor behaviour on your website, then trigger email marketing from what you see.
- Helpdesk and knowledge base: Ticketing handles customer queries without a second product.
- 게임화: Leaderboards and badges push friendly competition across the sales team.
- Calendar booking: Leads book meetings themselves, syncing with Google Calendar or Outlook.
우리 팀이 발견한 점
Our writer created an account, imported contacts, and ran a small campaign. Here is what stood out from that hands-on time:
The same walkthrough is recorded below if you would rather watch it.
애자일 CRM의 장점과 단점
✅ 장점
- Free plan covers up to 10 users, a rare offer in this category
- Starter tier at $8.99 undercuts most all in one rivals
- Sales gamification with leaderboards and badges is uncommon elsewhere
- Built-in telephony, helpdesk, and landing pages in one tool
❌ 단점
- 보고 tools are widely described as poorly configured
- Reviewers report email delivery rates falling with no fix in sight
- Support answers vary between agents, and bug fixes can take two weeks
- Custom fields and data mapping are thin for larger businesses
기능 비교
Here are the ten areas that decide most CRM purchases. The summary table gives you the shape of it, then each area gets a closer look.
| 특징 | 프레쉬세일즈 CRM | 애자일 CRM |
|---|---|---|
| 시작 가격 | 사용자당 월 9달러 | 월 사용자당 8.99달러 |
| 무료 플랜 | ❌ | ✅ 10 users |
| AI 어시스턴트 | ✅ 프레디 AI | ❌ |
| Built-In Telephony | ✅ | ✅ |
| 마케팅 자동화 | ✅ 프레시마케터를 통해 | ✅ native |
| Helpdesk & Knowledge Base | ✅ via Freshdesk | ✅ native |
| Loading... | ❌ | ✅ |
| 통합 | ✅ around 385 | ✅ third-party apps |
| 모바일 앱 | ✅ iOS and Android | ✅ web and mobile |
| 가장 적합한 대상 | AI-led sales teams | 예산 관리 기능을 모두 갖춘 CRM |
1. Contact Management & Customer Data
프레쉬세일즈 CRM: Contact management here is built around a 360-degree record. Every call, email, and note lands on one timeline, so a rep can read the full history of a customer in one screen. The global search bar finds any contact fast.
애자일 CRM: Its contact management also gives a 360-degree view of customer interactions. The records are clean and quick to scan. Custom fields and data mapping are thinner, which bites once your customer data gets complex.
2. Lead Capture & Company Records
프레쉬세일즈 CRM: Web forms push new leads straight into the pipeline with no manual re-entry. Event tracking then records what those leads do on your website.
애자일 CRM: Companies are managed as their own objects, so you can group contacts by employer. That helps when you sell to firms with many employees rather than to individuals.
3. Sales Pipeline, Deals & Sequences
프레쉬세일즈 CRM: The visual sales pipeline uses Kanban boards, so bottlenecks show up without running a report. Sales sequences then fire the follow-up steps for each stage automatically.
애자일 CRM: Deals management gives you a visual pipeline too, with milestones you can rename per team. Gamification sits on top, ranking reps by deals closed and revenue generated.
4. Email Tracking, Calendar & Scheduling
프레쉬세일즈 CRM: You can send personalized bulk emails and then monitor opens and clicks on them. One-click phone sits beside the mail view, so a rep can call without leaving the record.
애자일 CRM: Its online calendar lets leads pick a slot themselves and syncs both ways with Google Calendar or Outlook. That removes the back-and-forth before an in person 회의 or a demo call.
5. AI Lead Scoring & Freddy AI
프레쉬세일즈 CRM: Freddy AI scores leads on behaviour and profile, which lifts conversion rates by pointing reps at the warm ones first. It also flags deals at risk and recommends the next best action to close them.
The co-pilot view below shows those recommendations inside a live deal.
애자일 CRM: Lead scoring here is rule-based rather than predictive, so you set the points yourself. Its roadmap points toward AI agents for scoring and predictive analytics through 2026.
⚠️ 경고: Freddy AI needs history to score well. A brand new account with fifty contacts will not see much from it in week one.
6. Sales Automation & Workflow
프레쉬세일즈 CRM: Automation takes over repetitive processes so reps spend their day selling. Smart AI agents handle routing, reminders, and record updates in the background.
애자일 CRM: Sales automation is built in a drag-and-drop canvas, which is the friendliest builder of the two. Follow-ups, lead scoring, and data entry all run without a rep touching them.
7. Marketing Automation & Email Marketing
프레쉬세일즈 CRM: Marketing automation lives mainly in Freshmarketer, a separate product in the same suite. Collected data feeds personalized campaigns, but the sales marketing handoff assumes you buy into Freshworks.
애자일 CRM: Marketing automation is native, with A/B testing, personalization, and landing pages included. Multi-channel campaigns run across email, social media, and mobile from one screen. The template builder is simple but inflexible once you step outside its parameters.
8. Reports, Analytics & Sales Forecasting
프레쉬세일즈 CRM: You get about a dozen predefined sales reports, all fully customizable. AI insights sit alongside them for tracking team performance and sales forecasting.
애자일 CRM: Reports and analytics are the weakest part of the platform. Reviewers describe the reporting tools as awful and poorly configured, and that criticism shows up repeatedly.
9. Integrations, Marketplace & Customer Service
프레쉬세일즈 CRM: The marketplace holds around 385 integrations and add ons, covering Google, Microsoft 365, Slack, Zoom, and 링크드인. Every integration with other Freshworks products is tight, but third-party connectors outside that family are thinner.
Customer service runs through Freshdesk OMNI, shown below.
애자일 CRM: Third-party integrations extend the tool into ecommerce and billing services, so small stores sometimes run it as an ecommerce crm. Its helpdesk automates ticketing and answers customer queries in the same place your deals live.
10. 가격 및 비용
Here are both price lists side by side.
| 층 | 프레쉬세일즈 CRM | 애자일 CRM |
|---|---|---|
| 무료 | ❌ | 무료 |
| 기입 | 성장형 모델 — 사용자당 월 9달러 | Starter — $8.99 |
| 중간 | 프로 버전 — 사용자당 월 39달러 | Regular — $29.99 |
| 맨 위 | 기업용 — 사용자당 월 59달러 | Enterprise — $47.99 |
프레쉬세일즈 CRM: The Growth tier is where most small teams start, and 24/5 support is included at that price. Costs climb steeply at Pro, so map which features you need before upgrading.
애자일 CRM: Every tier undercuts the matching Freshsales plan, and the free version costs nothing for ten users. That great price is the main argument for it, and for some businesses it is enough.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| Zero budget | 애자일 CRM | Free for ten users |
| AI 리드 스코어링 | 프레쉬세일즈 CRM | Freddy AI is built in |
| Reliable email sending | 프레쉬세일즈 CRM | Fewer deliverability complaints |
| 네이티브 마케팅 자동화 | 애자일 CRM | No second product needed |
| Trustworthy reporting | 프레쉬세일즈 CRM | A dozen customizable reports |
| Sales enablement extras | 애자일 CRM | Gamification and leaderboards |
💰 예산
A ten-seat team pays nothing on Agile CRM and $90 a month on Freshsales Growth. That gap only matters if the free tier actually does the job you hired it for.
🔌 사용 중인 기술 스택
Already running Freshdesk or Freshmarketer? Freshsales slots in with almost no work. Otherwise, weigh the 385-integration marketplace against what your stack actually needs.
📈 귀사의 영업 프로세스
Outbound teams that live in the pipeline get more from Freddy AI and sales sequences. Teams doing marketing-led inbound get more from native campaigns and sales enablement extras.
🎓 귀하의 경험 수준
Agile CRM’s drag-and-drop builder is the gentler start for a first CRM. Freshsales has more depth, though its navigation typically takes a week to feel natural.
🆓 무료 체험 및 데모
Run both at once. Twenty-one days on Freshsales and an open-ended free tier on Agile CRM is enough time to import real records and judge them by date of first close.
🛟 지원 및 보안
Freshsales includes 24/5 phone, chat, and email support on every plan. Agile CRM support splits opinion sharply: some reviewers praise great support, others say answers differ from agent to agent. Both encrypt data in transit, so security rarely decides this one.
전환 가이드
Already on one of them? Here is what changes.
🔄 Freshsales CRM에서 Agile CRM으로 전환하시나요?
✅ 얻게 될 이점:
- A free tier for up to ten users
- Native marketing automation and landing pages, no second product
- Gamification that ranks reps on closed deals
❌ 잃게 될 것:
- Freddy AI scoring and next-best-action prompts
- Around 385 integrations and the Freshworks suite links
- A dozen customizable reports and dependable 24/5 support
📋 전환 방법:
- Export contacts, companies, and deals from Freshsales as CSV.
- Open the Agile CRM free plan and map your fields during import.
- Rebuild your sequences as workflows, then send a test campaign first.
🔄 Agile CRM에서 Freshsales CRM으로 전환하시나요?
✅ 얻게 될 이점:
- Freddy AI scoring, deal risk flags, and forecasting
- An omnichannel inbox with phone, chat, SMS, and WhatsApp
- Reporting that reviewers actually trust
❌ 잃게 될 것:
- The free plan — Freshsales has no zero-cost tier
- Native email marketing without buying Freshmarketer
- Leaderboards, badges, and the drag-and-drop workflow canvas
📋 전환 방법:
- Export contacts, deals, and notes from Agile CRM.
- Start the 21-day Freshsales free trial and import the files.
- Connect email and phone, then let Freddy AI build scoring history.
저희 리뷰에서 다루지 않은 내용
We focused on small and medium sized businesses running standard sales work. We did not test custom API builds, migration at fifty-plus seats, or long-term email deliverability across a full quarter. Freshworks says over 67,000 customers use its products, and enterprise deployments at that scale sit outside what we looked at. If you need heavy custom fields or regulated data handling, get a scoped demo before you commit.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 애자일 CRM |
| 🚀 핵심 CRM 기능 | 프레쉬세일즈 CRM |
| 🤖 인공지능과 자동화 | 프레쉬세일즈 CRM |
| 📣 마케팅 자동화 | 애자일 CRM |
| 📊 Reports and Analytics | 프레쉬세일즈 CRM |
| 🔌 통합 | 프레쉬세일즈 CRM |
| 🛟 Support and Reliability | 프레쉬세일즈 CRM |
| 🏆 종합 우승 | 프레쉬세일즈 CRM |
🏆 우승: FRESHSALES CRM
Freshsales CRM wins 5 of 7 categories.
다음과 같은 경우에 가장 적합합니다: AI-led sales teams, Freshworks users, teams that depend on reporting
The ratings tell the short version: 4.0 against 2.8. Freshsales CRM is a modern sales platform with AI attached. Agile CRM is a cheap all-rounder with real reliability complaints against it.
Agile CRM still earns its place. The free plan, the gamification, and the native marketing side are genuinely useful for a 소규모 사업 with no budget and no marketing tool.
But if email has to send, reports have to be right, and support has to answer, Freshsales is the safer place to put your pipeline.
Freshsales CRM 비교 (더 보기)
Here is how it lands against three other names on most shortlists.
Freshsales가 다음 부문에서 승리했습니다: lower entry price at $9 per seat, AI scoring included on paid tiers, built-in telephony without an add-on
HubSpot이 다음 분야에서 우위를 차지했습니다: a far larger app marketplace, deeper content and SEO tooling, a free tier that Freshsales has no answer to
Freshsales가 다음 부문에서 승리했습니다: cleaner setup out of the box, stronger unified inbox across channels, 24/5 support on every plan
Zoho CRM이 다음 항목에서 우위를 차지했습니다: deeper customization, a wider surrounding suite of business apps, more granular permission control
Freshsales가 다음 부문에서 승리했습니다: native phone, chat, and SMS, AI deal-risk flags, tighter links to helpdesk and marketing products
파이프드라이브 승리 항목: a faster, lighter interface, a shorter learning curve for new reps, pipeline design that stays out of the way
애자일 CRM 비교
And here is where it sits against three close rivals.
애자일 CRM이 우위를 점하는 이유: a free ten-user tier, a much lower paid entry price, a lighter setup with no onboarding fee
킵 승리 항목: sturdier email sending, quoting and invoicing built in, guided onboarding for non-technical owners
애자일 CRM이 우위를 점하는 이유: price at every tier, a helpdesk that 액티브캠페인 does not include, gamification for reps
ActiveCampaign이 다음 분야에서 승리했습니다: deliverability, a far deeper automation builder, richer segmentation and reporting
애자일 CRM이 우위를 점하는 이유: marketing tools bundled at a lower cost, a free plan for ten seats, built-in telephony
Insightly는 다음 항목에서 우위를 점합니다: project delivery after the sale, cleaner custom field handling, more dependable reporting
자주 묻는 질문
Freshsales는 CRM인가요?
Yes. It is a cloud-based customer relationship management platform from Freshworks, launched in 2016, built to handle contacts, deals, calls, and campaigns in one place.
Agile CRM은 정말 무료인가요?
Yes, for up to ten users. The free tier covers contacts, deals, and basic email, with no time limit. Paid tiers start at $8.99 per user.
프레쉬세일즈의 장점은 무엇인가요?
Freddy AI scoring, a Kanban pipeline, phone and SMS in one inbox, around 385 integrations, and 24/5 support on every plan, including the $9 tier.
CRM 시스템은 일반적으로 얼마 정도 하나요?
Most small-business tools run $9 to $60 per user each month. Free tiers exist, and top tiers with advanced analytics push past $100 per seat.
최고의 CRM 플랫폼은 무엇인가요?
Salesforce holds the largest market share worldwide. For small teams on a budget, though, cheaper options like the two compared here usually fit better.
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