Zendesk is the most popular customer service platform, but it’s not the only one out there.
Maybe you’re looking for something more affordable or features that better fit your business.
理由が何であれ、ここは最適な場所です!
This post will explore 9 of the best Zendesk alternatives available in 2025.
We’ll examine their key features, pricing, and what makes them stand out.
By the end, you will have all the information you need to make the best choice for your needs. Let’s get started!
What is the Best Zendesk Alternative?
それは難しい 質問! There isn’t one “best” for everyone.
The ideal choice fully depends on your needs and what you seek in a customer service platform.
To help you decide, we’ve compiled a list of the top 9 Zendesk alternatives, with the best options ranked higher.
1. パイプドライブ （⭐️ 4.75）
Pipedrive is a sales management tool.
It focuses on helping you track your deals.
It gives you a clear visual of your sales pipeline.
私たちの可能性を解き放ちましょう Pipedriveチュートリアル.
また、 Zendesk vs Pipedrive 比較！
私たちの見解
Pipedriveは、販売重視のビジネスにとって確かな選択肢です。ユーザーフレンドリーで見た目も美しく、便利な機能が満載です。満点10点を取れなかった唯一の理由は、低価格プランにいくつかの制限があることです。
主なメリット
- 販売に重点を置く: Pipedrive は、より多くの取引を成立させるために構築されています。
- 視覚的なパイプライン管理: 各取引の現状を正確に把握します。
- 強力な自動化: メールの送信や予定のスケジュール設定などのタスクを自動化します。
- 24時間365日サポート: 必要なときにいつでもサポートを受けられます。
価格
- 不可欠: ユーザーあたり月額 14 ドル。
- Advanced: ユーザーあたり月額 24 ドル。
- Professional: $49/user/month.
- 力: ユーザーあたり月額 59 ドル。
- Enterprise: ユーザーあたり月額 79 ドル。
長所
短所
2. Gohighlevel （⭐️ 4.5）
GoHighLevel は、代理店向けに構築されたオールインワン プラットフォームです。
リード、販売、マーケティング活動の管理に役立ちます。
It bundles many essential business tools into one.
私たちの可能性を解き放ちましょう GoHighLevelチュートリアル.
また、 Zendesk vs GoHighLevel 比較！
私たちの見解
This is great for agencies and businesses wanting to consolidate tools. The automation capabilities are very strong.
主なメリット
- オールインワンのマーケティング プラットフォーム。
- ホワイトラベルもご利用いただけます。
- 自動化されたキャンペーン。
- リード育成ツール。
- 包括的なレポート。
価格
- 매력적인 비디오 콘텐츠 제작이 더욱 간편해지고 빨라졌습니다! 음성 해설에 몇 시간을 허비하거나 완벽한 스톡 영상을 찾는 데 지치셨나요? DupDub은 AI의 힘을 빌려 몇 분 만에 사실적인 음성 해설과 비디오를 제작합니다. 하지만 과연...: 月額97ドル。
- 일레븐 뮤직 로고: 月額 297 ドル。
長所
短所
3. Keap (⭐️ 4.25)
Keap 中小企業向けにカスタマイズされています。
販売機能とマーケティング機能を統合します。
このプラットフォームは、連絡先を整理し、リードに効果的にフォローアップするのに役立ちます。
私たちの可能性を解き放ちましょう Keap tutorial.
また、 Zendesk vs Keap 比較！
私たちの見解
Keap is a fantastic option for small businesses to streamline their sales and marketing efforts. It’s user-friendly and packed with valuable features.
主なメリット
- Built-in email marketing: Send targeted emails to your audience.
- Easy-to-use automation: Automate tasks like sending follow-up messages and assigning leads.
- Sales pipeline management: Track your deals and identify opportunities.
- Ecommerce integrations: Connect Keap with your online store to manage orders and customers.
価格
Keap offers a free trial and a simple pricing structure to get you started.
- シンプルな計画: 月額 249 ドル (年払い) から始まり、2 人のユーザーと 1500 件の連絡先が提供されます。
長所
短所
4. アクティブキャンペーン （⭐️ 3.75）
ActiveCampaign は電子メール マーケティングに優れています。
強力な自動化機能も提供します。
これにより、適切なタイミングでターゲットを絞ったメッセージを送信できるようになります。
私たちの可能性を解き放ちましょう ActiveCampaign tutorial.
また、 Zendesk vs ActiveCampaign 比較！
私たちの見解
ActiveCampaign is an excellent choice for businesses that want to leverage the true power of email marketing and automation. However, it may not be the best fit for beginners due to its complexity.
主なメリット
- Advanced automation: Create complex workflows to nurture leads and automate tasks.
- Email marketing powerhouse: Send beautiful and effective email campaigns.
- Built-in CRM: Manage contacts and track interactions.
- Segmentation and personalization: Target specific groups of contacts with personalized messages.
価格
- 매력적인 비디오 콘텐츠 제작이 더욱 간편해지고 빨라졌습니다! 음성 해설에 몇 시간을 허비하거나 완벽한 스톡 영상을 찾는 데 지치셨나요? DupDub은 AI의 힘을 빌려 몇 분 만에 사실적인 음성 해설과 비디오를 제작합니다. 하지만 과연...: 月額 15 ドル。
- プラス: 月額49ドル。
- 어떤 대안이 가장 좋은 음성 옵션을 제공합니까?: 月額79ドル。
- Enterprise: 月額 145 ドル。
長所
短所
5. フレッシュセールス CRM （⭐️ 3.75）
Freshsales CRM 販売を支援するために設計されています。
顧客情報を簡単に管理できます。
通話やメールなどの通信を追跡することもできます。
私たちの可能性を解き放ちましょう Freshsales CRMチュートリアル.
また、 Zendesk vs Freshsales CRM比較！
私たちの見解
Freshsales CRM is a solid choice for businesses prioritizing ease of use and affordability. It’s a great way to use CRM without a steep learning curve.
主なメリット
- ユーザーフレンドリーなインターフェース: Easy to navigate and learn.
- Built-in phone and email: Connect with customers directly from the platform.
- AI-powered insights: Get helpful suggestions and predictions.
- Affordable pricing: Offers a free plan and competitive paid plans.
価格
- 成長 + 500 マーケティングコンタクト: ユーザーあたり月額 9 ドル。
- プロ+500マーケティングコンタクト: ユーザーあたり月額 39 ドル。
- エンタープライズ + 500 マーケティングコンタクト: ユーザーあたり月額 59 ドル。
長所
短所
6. HubSpot （⭐️ 3.75）
HubSpot は非常に人気のあるプラットフォームです。
マーケティング、販売、顧客サービスツールを組み合わせたものです。
これにより、多くの企業にとって完全なソリューションとなります。
Unlock its potential with our HubSpot tutorial.
また、 Zendesk vs HubSpot 比較！
私たちの見解
HubSpot is a powerful platform with many features, but you must consider your budget and needs before committing. It’s a good choice for businesses that want a comprehensive solution & are willing to invest in it.
主なメリット
- Free CRM: Start with a free plan with basic CRM features.
- All-in-one platform: Access a marketing, sales, and service tools suite.
- Extensive community and resources: Benefit from a wealth of knowledge and support.
- Inbound marketing focus: Attract and engage leads with valuable content.
価格
- 無料ツール: 最大 2 ユーザーまで無料。
- マーケティングハブスターター: 1シートあたり月額15ドル。
- スターター顧客プラットフォーム: 1シートあたり月額15ドル。
- マーケティングハブプロフェッショナル + 3シート: 月額 800 ドル、追加シートは月額 45 ドル。
長所
短所
7. Monday CRM （⭐️ 3.5）
Monday CRM Monday.com のワーク OS の一部です。
It helps teams collaborate and manage tasks.
You can keep track of customer interactions and sales progress visually.
私たちの可能性を解き放ちましょう Monday CRM tutorial.
また、 Zendesk vs Monday 比較！
私たちの見解
Monday CRM is a good choice for businesses that want a visually appealing and easy-to-use CRM.
主なメリット
- Visually appealing interface: Easy to navigate and understand.
- Flexible and customizable: Adapt the platform to your specific needs.
- Collaboration features: Work seamlessly with your team.
- Integrations with popular apps: Connect with your favorite business tools.
価格
- Free: 永久に $0 無料。
- Basic: $9/seat/month.
- Standard: $12/seat/month.
- 어떤 대안이 가장 좋은 음성 옵션을 제공합니까?: $19/seat/month.
- Enterprise: Custom Pricing based on your needs.
長所
短所
8. Insightly （⭐️ 3.5）
Insightly is a customer relationship management (CRM) tool for smaller companies.
It assists in managing projects and client information.
You can also link emails directly to customer records.
私たちの可能性を解き放ちましょう Insightly tutorial.
また、 Zendesk vs Insightly 比較！
私たちの見解
Insightly is a solid choice for businesses that need a scalable CRM with project management capabilities.
主なメリット
- Scalable for growth: Adapt the platform as your business expands.
- Project management features: Keep your projects organized and on track.
- Customizable dashboards and reports: Get the insights you need to make informed decisions.
- Integrations with popular apps: Connect with your favorite business tools.
価格
- プラス: $29/user/month.
- Professional: $49/user/month.
- Enterprise: $99/user/month.
長所
短所
9. Capsule CRM (⭐️ 3.25)
Capsule CRM シンプルでユーザーフレンドリーな体験を提供します。
It focuses on managing your contacts and tracking sales opportunities.
素晴らしい基礎です CRM 中小企業向け。
Unlock its potential with our Capsule tutorial.
また、 Zendesk vs Capsule 比較！
私たちの見解
It’s great for its simplicity and ease of use, especially for small businesses just starting with a CRM. It helps you manage contacts and sales effectively without being overwhelming.
主なメリット
- Simple contact management.
- Easy sales pipeline tracking.
- Integrates with many apps.
- Customizable fields available.
- Mobile app for on-the-go access.
価格
- 매력적인 비디오 콘텐츠 제작이 더욱 간편해지고 빨라졌습니다! 음성 해설에 몇 시간을 허비하거나 완벽한 스톡 영상을 찾는 데 지치셨나요? DupDub은 AI의 힘을 빌려 몇 분 만에 사실적인 음성 해설과 비디오를 제작합니다. 하지만 과연...: $18/user/month.
- Growth: $36/user/month.
- Advanced: $54/user/month.
- Ultimate: $72/user/month.
長所
短所
バイヤーズガイド
完璧な製品を見つけるための調査を行う際、私たちは以下の要素を考慮して決定しました。
- 価格: How much did each product cost?
- 特徴: 製品の最も優れた機能は何でしたか?
- ネガティブな点: What was missing from each product?
- サポートまたは返金: コミュニティ、サポート、返金ポリシーはありますか?
Here’s how we approached our research, examining the right customer support software market to provide you with the most informed recommendations:
- 特定された主な特徴: We started by pinpointing the essential features of top-tier customer support software. This included a robust ticketing system for efficiently handling customer requests, multi-channel support to address customer inquiries across various platforms (email, chat, ソーシャルメディア), and integrations with popular tools like HubSpot Service Hub and Jira Service Management.
- Prioritized Customer Experience: We considered how each platform facilitated personalized support and streamlined customer communication. We sought features that empower support teams to manage customer queries and facilitate efficient customer conversations.
- Evaluated Integrations: Seamless integration with existing systems, such as Salesforce Service Cloud or other customer relationship management (CRM) tools, was crucial to our assessment.
- Analyzed Pricing: We compared pricing models across different providers to understand the value offered at each price point.
- Assessed Support and Refund Policies: We investigated the availability of support resources, including knowledge bases, community forums, and direct customer support channels. Additionally, we examined refund policies to ensure customer satisfaction.
- Considered Scalability: We evaluated whether each platform could adapt to the needs of growing businesses and evolving customer service operations.
- Factored in User Reviews: We analyzed user reviews and managed customer interactions to gain insights into real-world experiences and identify recurring negatives.
- Prioritized Innovation: We sought platforms that actively invest in new technologies and features to optimize support operations and enhance the overall customer experience.
This rigorous research enabled us to identify the 15 top Zendesk alternatives that cater to diverse business needs and budgets.
まとめ
That’s a wrap on our exploration of the 9 best Zendesk alternatives for 2025!
We’ve covered a lot of ground, from powerful all-in-one platforms like GoHighLevel to specialized tools like Close CRM for sales-focused teams.
Remember, your best choice depends on your specific needs and priorities.
Consider what matters most to your support team and your customer support teams.
Is it seamless customer communication, efficient ticketing systems, or robust multi-channel support?
By carefully considering your requirements and exploring the options on this list.
You’ll be well-equipped to find the perfect Zendesk alternative to elevate your business intelligence tool & customer support game in 2025.
よくある質問
Why would I want an alternative to Zendesk?
Zendesk is a popular option, but it can be costly. This is especially true when you add more features. Some businesses find it hard to use or that it lacks what they need. Other options often give you better value or simpler customer support tools. They might even offer a more user-friendly experience to help you provide excellent customer service.
What’s the most important thing to consider when choosing a Zendesk alternative?
Your specific needs! Think about your budget, the size of your team, and the channels you use to communicate with customers (email, chat, social media). Prioritize features that align with your customer support strategy.
Do these alternatives integrate with other tools I use?
Most do! Many integrate with popular CRMs, marketing automation platforms, and other business tools. Check each platform’s integrations page to ensure it works with your existing systems.
Are there any free Zendesk alternatives?
Some options, like HubSpot CRM, offer free plans with basic features. However, you might need to upgrade to a paid plan for more advanced functionality.
What if I need help with my new customer support platform?
All the alternatives listed offer some level of support, whether it’s through documentation, community forums, or direct customer support. Look for a platform with a strong support system to help you get started and troubleshoot any issues.
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