Memilih kanan CRM can feel like choosing between two awesome video games, right?
You know you need one to keep track of customers.
But which one should you choose, Zendesk vs SugarCRM?
It’s confusing! You’re stuck wondering which CRM will actually help your business grow.
Imagine losing customers because you couldn’t keep up or wasting money on a tool.
Let’s break down Zendesk vs SugarCRM. We’ll look at the key stuff, like what they do best and which one might be your winning move in 2025.
Tinjau
To bring you a clear comparison, our team dove deep, testing both Zendesk and SugarCRM.
We explored their core features, user interfaces, and integration capabilities, simulating real-world bisnis scenarios.
This hands-on approach ensures our insights are practical and reliable.
Siap melihat apakah Zendesk cocok denganmu? Periksa ulasan Zendesk kita yang dalam!
Harga: Ini memiliki pengadilan gratis. Rencana premium dimulai dari $19 / bulan.
Fitur Kunci:
- Dukungan Omnichannel
- Robot bertenaga
- Analisis tingkat lanjut
SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing today!
Harga: Book your demo plan. The premium plan starts at $19/month.
Fitur Kunci:
- Sales Force Automation
- Dukungan Pelanggan
- Reporting and Analytics
Apa itu Zendesk?
Okay, so Zendesk? It’s all about customer support.
Think tickets, live chat, and helping people fast.
It’s like your help desk but way more organized.
Juga, mengeksplorasi favorit kita Alternatif Zendesk…
Manfaat Kunci
Zendesk membantu Anda membuat pelanggan bahagia dan membantu tim Anda bekerja lebih baik.
- Membuat Pelanggan Bahagia: Bisnis menggunakan Zendesk melihat pelanggan mendapatkan 25% lebih bahagia. Itu & # 8217; s masalah besar!
- Semua pembicaraan di One Spot: Menangani semua pesan dari satu tempat. Tidak ada lagi melompat-lompat.
- Smart Help: Itu mudah bagimu. Hal ini memungkinkan tim Anda memperbaiki masalah yang lebih sulit.
- Panduan Bantuan Self: Anda dapat membuat halaman bantuan. Pelanggan dapat menemukan jawaban sendiri. Hal ini mengurangi pertanyaan sebesar 15%.
- Alat Pintar AI: Menggunakan bantuan komputer cerdas. Ini berarti lebih cepat dan lebih baik jawaban untuk pelanggan.
Harga
Semua rencana akan ditagih setiap tahun.
- Tim Dukungan: $19 / bulan.
- Tim Suite: $55 / bulan.
- Suite Profesional: $115 / bulan.
- Suite Enterprise: Bicaralah dengan Sales.
Pro
Kons
What is SugarCRM?
SugarCRM? It’s built for sales.
It helps you manage leads, deals, and customer relationships.
Think of it as your sales command center.
Juga, mengeksplorasi favorit kita SugarCRM alternatives…
Our Take
Want to boost sales by 20% in 2025? SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing, manage customers and close more deals.
Manfaat Kunci
- Open-source platform: Gives you greater flexibility and control.
- Robust sales automation: Streamline your sales processes and boost productivity.
- Excellent reporting tools: Gain valuable insights into your sales performance.
- The mobile app includes access to your CRM data on the go.
- Large community: Tap into a wealth of resources and support.
Harga
SugarCRM offers a free trial to test things out. Their paid plans start at $49 per user per month. Here’s the breakdown:
- Essentials: $19/user/month, three users minimum.
- Standar: $59/user/month, ten users minimum.
- Canggih: $85/user/month, ten users minimum.
- Premier: $135/user/month, ten users minimum.
Pro
Kons
Perbandingan Fitur
We’ve looked at them alone. Now, let’s put them head-to-head.
This helps you see where each one truly shines. It’s time for the feature round!
1. Core Purpose: Service vs. Sales
- Zendesk is first and foremost zendesk’s customer support software. It is built for the support team. Its main job is handling support requests and customer conversations.
- SugarCRM is a broad crm platform. Its biggest strength is managing the full sales cycle. It focuses on lead management and sales team activities.
2. Ticketing System
- Zendesk Support has a world-class ticketing system. Support agents find it very easy to use. It manages customer interactions across multiple channels.
- SugarCRM (via Sugar Serve) also has ticketing systems. It is good, but not as fast or as focused as zendesk support.
3. Sales Force Automation
- SugarCRM (Sugar Sell) offers true sales force automation. It has powerful tools for tracking leads and managing the sales pipeline. It helps drive revenue.
- Zendesk has zendesk sell. It is good for basic sales tracking. It is simpler and focuses more on quick lead follow-up.
4. Customization and Platform
- SugarCRM is highly customizable. You can change nearly every part of the platform. It is great for a specific business need. You can create custom workflows and custom apps.
- Zendesk has good customization, too. You can change forms and rules. But it has limits compared to SugarCRM’s deep-level flexibility.
5. Reporting and Analytics
- Zendesk offers strong reporting and analytics zendesk. The focus is on customer satisfaction and team’s performance on support tickets. The dashboard is clear.
- SugarCRM offers robust reporting. It focuses on sales performance and revenue. It provides advanced sales forecast tools.
6. Multichannel Support
- Zendesk excels at unifying customer conversations from multiple channels. This includes email, chat, and social messaging. It gives the agent a single view in the agent workspace.
- SugarCRM also offers multiple channels. However, Zendesk’s desk software is famous for making this process smooth.
7. Knowledge Base
- Zendesk provides a strong knowledge base feature. It lets many customers find their own answers. This saves your support team time.
- SugarCRM also has knowledge base and help center articles. It is good for customer self-service. Zendesk’s version is slightly more refined.
8. Integrations and Marketplace
- Zendesk has the large zendesk marketplace for apps and integrations. It connects easily with other tools. Zendesk suite makes this simple.
- SugarCRM also has many integrations and is an open source crm platform. This means it is highly flexible to integrate with your other company systems.
9. Security
- Security zendesk is top-notch. They protect sensitive information well. SugarCRM also offers excellent security features for protecting all customer data. Both are safe places for your customer data.
Apa yang harus dicari saat memilih perangkat lunak CRM?
H2: What to Look For When Choosing CRM Software?
- Your Main Goal: Is it customer service software (like Zendesk) or sales growth? You need a platform that matches your specific business needs.
- Do you need top-tier ticket systems?
- Do you focus more on robust forecasting and revenue?
- Pricing and Total Cost: Look past the per-user per-month number. Check the total cost.
- Do they offer a paket gratis atau free trial?
- What is the user minimum (like SugarCRM’s ten-user minimum)?
- Scalability and Users: Itu CRM must grow with your bisnis.
- Can you add unlimited users easily?
- Does it offer enterprise-level plans (like Sugar Enterprise) for many employees?
- Features for Your Teams: Check the tools for sales and service teams.
- Do you need sugar market (for marketing automation) or service automation and basic support?
- Are drag-and-drop workflows available for creating custom workflows?
- Ease of Use & Access: Your employees need to adopt it quickly to avoid costly downtime.
- How easy is it to customize SugarCRM or Zendesk’s platform?
- Can you akses the data via a aplikasi seluler or just the browser?
- Key Integrations: The system should talk to your other apps.
- Can you easily add calendar integration?
- How well does it connect with Salesforce and crm alternatives?
- Support & Community: You need enhanced support when things break.
- Adalah online support available during business hours?
- Are there active community forums for getting help?
- Fitur Lanjutan: Look for specialized tools.
- Do you need multilingual support for multiple languages?
- Does geo-mapping or guided selling include the plan?
Keputusan Akhir
For most bisnis kecil, we pick Zendesk.
It’s simply the leading crm for customer experience. Zendesk’s pricing often starts lower, making it an affordable crm.
SugarCRM is powerful, but SugarCRM pricing and SugarCRM cost are tricky.
It has a ten-user minimum for some plans billed annually.
Zendesk offers strong service features and new features via Sunshine Conversations.
SugarCRM (even Sugar Professional) is great for deep sales, like manufacturing businesses, but Zendesk is easier to learn.
We tested both, checking every feature and ability to respond.
Trust our comparison; it helps you choose the right single platform.
Lebih dari Zendesk
Inilah perbandingan singkat dari Zendesk dengan solusi-solusi perangkat lunak ini:
- Zendesk vs Pipedrive: Zendesk unggul dalam pelayanan pelanggan dan dukungan komprehensif, sedangkan Pipedrive adalah sebuah CRM sentris dengan manajemen pipa visual.
- Zendesk vs Gohighlevel: GoHighLevel membantu grup pemasaran dan pemilik bisnis kecil. & # 8217; adalah alat penjualan lengkap. Ini membantu bisnis Anda sendiri tumbuh. Zendesk kebanyakan alat bantu pelanggan. Ini membantu tim dukungan Anda menangani pertanyaan pelanggan.
- Zendesk vs Keap: Zendesk mengkhususkan diri dalam dukungan pelanggan yang kuat dan tiket; Keap menawarkan penjualan yang luas dan otomasi pemasaran untuk bisnis kecil.
- Zendesk vs ActiveCampaign: Zendesk adalah platform dukungan pelanggan yang berdedikasi dengan ticketing; AktiveCampaign mengkhususkan diri dalam otomatisasi pemasaran email, memimpin pengasuhan, dan integrasi CRM.
- Zendesk & nbsp; vs HubSpot: Zendesk menyediakan layanan pelanggan yang kuat dan dukungan tiket, sedangkan HubSpot adalah suite komprehensif yang meliputi & nbsp; penjualan, pemasaran, dan fitur hub layanan.
- Zendesk vs Clickfunnels: Zendesk adalah solusi layanan pelanggan dengan tiket dan live chat; ClickFunnels adalah pembangun corong untuk menciptakan halaman pendaratan dan penjualan otomatis.
- Zendesk vs Folk: Zendesk menawarkan dukungan pelanggan yang kuat untuk berbagai interaksi; Folk menekankan organisasi kontak kolaboratif dan manajemen hubungan yang dipersingkat.
- Zendesk vs Instantly: Zendesk berfokus pada dukungan pelanggan dan manajemen tiket; Terdiri secara otomatis dalam kampanye email dingin otomatis dan generasi terdepan.
- Zendesk & nbsp; vs Clickup: Zendesk adalah sistem dukungan pelanggan, sementara & nbsp; Klik adalah platform manajemen kerja yang serbaguna yang dapat berfungsi sebagai alat CRM, manajemen proyek, dan pelacak tugas.
- Zendesk vs Monday CRM: Zendesk adalah platform layanan pelanggan dengan ticketing; Senin CRM adalah alat manajemen yang sangat visual dan dapat disesuaikan dengan kemampuan CRM.
- Zendesk vs Capsule CRM: Zendesk menyediakan dukungan pelanggan yang kuat dan ticketing; Capsule CRM adalah manajemen kontak sederhana dan sistem pelacakan penjualan.
- Zendesk vs Insightly: Zendesk berfokus pada dukungan pelanggan dan tiket layanan; Insightly adalah CRM yang lebih komprehensif dengan pipeline penjualan yang kuat dan fitur manajemen projek.
- Zendesk vs Freshsales: Zendesk menekankan solusi dukungan pelanggan yang kuat, sementara Freshsales CRM dirancang untuk penjualan otomatisasi, pelacakan kesepakatan, dan manajemen utama.
- Zendesk vs Salesforce: Zendesk menawarkan platform layanan pelanggan khusus; Saleforce adalah tingkat kerja yang luas CRM dengan penjualan yang luas, pemasaran, dan layanan awan.
More of SugarCRM
Here’s a brief comparison of SugarCRM with these software solutions:
- SugarCRM vs Pipedrive: SugarCRM provides broad customization and flexible deployment for various business needs; Pipedrive is a sales-focused CRM with a visual pipeline, prioritizing ease of use for small to medium businesses.
- SugarCRM vs GoHighLevel: GoHighLevel vs SugarCRM: Which CRM Platform is Best in 2025?: GoHighLevel is an all-in-one platform for marketing agency needs. It helps them manage multiple clients. SugarCRM is a custom CRM for larger companies. It helps them analyze data and tailor their sales process.
- SugarCRM vs Keap: SugarCRM offers robust, highly customizable CRM features for sales and marketing automation, scaling for larger teams; Keap (formerly Infusionsoft) is a marketing automation and sales CRM designed primarily for small businesses.
- SugarCRM vs ActiveCampaign: SugarCRM focuses on extensive sales management and customization for complex pipelines; ActiveCampaign excels in user-friendly marketing automation, email campaigns, and lead segmentation.
- SugarCRM vs HubSpot: SugarCRM provides deep customization and flexible deployment for tailored solutions; HubSpot offers an intuitive, integrated suite of marketing, sales, and service tools known for its ease of use.
- SugarCRM vs Clickfunnels: SugarCRM is a robust customer relationship management platform; ClickFunnels is a specialized tool for building sales funnels, landing pages, and automating sales processes.
- SugarCRM vs Folk: SugarCRM is a powerful, customizable CRM for comprehensive business needs; Folk is a modern, collaborative contact management tool that emphasizes simplicity and ease of use.
- SugarCRM vs Instantly: SugarCRM offers a broad CRM solution for sales force automation and customer management; Instantly specializes in automated cold email outreach and lead generation campaigns.
- SugarCRM vs ClickUp: SugarCRM is a dedicated CRM for sales, marketing, and service automation; ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
- SugarCRM vs Monday: SugarCRM offers extensive customization and robust automation for sales and marketing; Monday CRM provides highly visual, customizable workflows for various business processes, including CRM.
- SugarCRM vs Capsule CRM: SugarCRM delivers a highly customizable and scalable CRM with advanced features; Capsule CRM is a simpler, more affordable contact management solution for small to medium-sized businesses.
- SugarCRM vs Insightly: SugarCRM offers extensive customization for complex sales processes and reporting; Insightly combines CRM with project management, focusing on ease of use for small to medium businesses.
- SugarCRM vs Freshsales: SugarCRM provides deep customization and advanced automation for sales and marketing; Freshsales CRM offers an intuitive interface with AI-powered lead scoring and integrated sales automation.
- SugarCRM vs Salesforce: SugarCRM offers an open-source option with significant customization potential; Salesforce is a leading cloud-based CRM with extensive features, broad integrations, and a vast ecosystem, albeit at a higher complexity.
Pertanyaan Yang Sering Muncul
Can SugarCRM forecast sales better than Zendesk?
Yes, SugarCRM has stronger sales forecast tools. It’s built for that. Zendesk focuses on support, so SugarCRM wins for sales predictions.
Does Zendesk automate tasks like SugarCRM?
Both automate things, but differently. Zendesk helps with support tickets. SugarCRM automates sales steps. SugarCRM’s automation is more advanced.
Which CRM improves team productivity the most?
Both boost productivity but in different ways. Zendesk helps with help desk tasks, and SugarCRM helps with sales. It depends on your team’s main job.
How does the ease of use compare between the two?
Zendesk is known for its ease of use and simplicity of learning. SugarCRM has more features but is more complex. Zendesk wins for simplicity.
Can both CRMs integrate with other business tools?
Yes, both integrate with many tools. SugarCRM has more options, but Zendesk is still good. You can also use templates on both to buat your dashboard look the way you want.
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