You’re trying to figure out the best tool to keep track of customers.
You’ve heard about Zendesk vs Close CRM, and everyone says they’re great.
You don’t want to waste time or money on something that won’t work.
What if you pick the wrong one? You could lose customers, and that’s a big deal.
Plus, keeping up with all the changes in tech is super confusing.
We’re going to break it all down for you.
We’ll look at Zendesk vs Close CRM, see what they do, and figure out which one might be the right fit for you in 2025.
Tinjau
To give you the real deal, we didn’t just read about these tools.
Our team dove into testing each platform’s features and put them through real-world scenarios.
This hands-on approach led us to a clear, side-by-side comparison.
Siap melihat apakah Zendesk cocok denganmu? Periksa ulasan Zendesk kita yang dalam!
Harga: Ini memiliki pengadilan gratis. Rencana premium dimulai dari $19 / bulan.
Fitur Kunci:
- Dukungan Omnichannel
- Robot bertenaga
- Analisis tingkat lanjut
Start your trial and experience the CRM that’s helped thousands of businesses boost their sales.
Harga:Â It has a free trial. The premium plan starts at $35/month.
Fitur Kunci:
- Built-in calling
- Email sequences
- Advanced Reporting
Apa itu Zendesk?
Zendesk is your go-to. It’s like a super-organized help desk.
It handles tickets and chats and even lets you build a help center.
Think of it as your customer support hub.
Juga, mengeksplorasi favorit kita Alternatif Zendesk…
Manfaat Kunci
Zendesk membantu Anda membuat pelanggan bahagia dan membantu tim Anda bekerja lebih baik.
- Membuat Pelanggan Bahagia: Bisnis menggunakan Zendesk melihat pelanggan mendapatkan 25% lebih bahagia. Itu & # 8217; s masalah besar!
- Semua pembicaraan di One Spot: Menangani semua pesan dari satu tempat. Tidak ada lagi melompat-lompat.
- Smart Help: Itu mudah bagimu. Hal ini memungkinkan tim Anda memperbaiki masalah yang lebih sulit.
- Panduan Bantuan Self: Anda dapat membuat halaman bantuan. Pelanggan dapat menemukan jawaban sendiri. Hal ini mengurangi pertanyaan sebesar 15%.
- Alat Pintar AI: Menggunakan bantuan komputer cerdas. Ini berarti lebih cepat dan lebih baik jawaban untuk pelanggan.
Harga
Semua rencana akan ditagih setiap tahun.
- Tim Dukungan: $19 / bulan.
- Tim Suite: $55 / bulan.
- Suite Profesional: $115 / bulan.
- Suite Enterprise: Bicaralah dengan Sales.
Pro
Kons
What is Close CRM?
Want to close more deals? Close CRM helps you do just that.
It’s built for sales teams. It focuses on calls and emails.
It enables you to track leads and close deals faster.
Juga, mengeksplorasi favorit kita Close CRM alternatives…
Our Take
Close the deal with Close CRM! Start your 14-day free trial and experience the CRM that’s helped thousands of businesses boost their sales.
Manfaat Kunci
- Built-in calling: Make and receive calls directly within Close.
- Kuat email sequences: Automate your outreach and follow-up.
- Advanced reporting: Track your progress and identify areas for improvement.
- Otomatisasi penjualan: Streamline repetitive tasks and save time.
- Dedicated support: Get help from their expert team when you need it.
Harga
- Essentials: $35/seat/month.
- Pertumbuhan: $99/seat/month.
- Skala: $139/seat/month.
Pro
Kons
Perbandingan Fitur
Ready to see how these tools stack up? We’re going to look at the main features.
We’ll see where each one shines.
This will help you pick the right tool for you.
1. Ticketing System
- Zendesk: Its main feature is a powerful ticketing system. It turns all support requests into support tickets. Your support agents easily manage and track them.
- Close CRM: It does not have a ticketing system. It focuses on managing sales team leads instead.
2. Built-in Calling and Dialer
- Zendesk: Zendesk’s customer support software does not include a dialer. You must use a separate add-on for calls.
- Close CRM: It offers powerful built in calling. It has a power dialer to dial multiple numbers fast. This helps sales reps get more leads.
3. Knowledge Base
- Zendesk: Zendesk support is great for self-service. It lets you create center articles for many customers. This makes a strong knowledge base.
- Close CRM: It offers limited tools for public help articles.
4. Omnichannel Customer Conversations
- Zendesk: The Zendesk Suite handles customer conversations across multiple channels. This includes email, live chat, and social messaging. This improves the customer experience.
- Close CRM: It offers great email and call features but less media sosial support.
5. Reporting and Analytics
- Zendesk: Reporting and analytics zendesk focuses on customer satisfaction and support team performance. You see how fast support tickets are closed.
- Close CRM: It offers great reports on sales processes and team activity.
6. Customization and Custom Apps
- Zendesk: It is very customizable. It uses the Zendesk Marketplace for custom apps. You can add many new features.
- Close CRM: It offers custom objects and custom workflows. This helps match your sales processes.
7. Customer Data Management
- Zendesk: It is strong customer service software. It centralizes customer data for support. It gives a full view of order history and issues.
- Close CRM: It helps the sales team manage and segment prospects and clients’ data.
8. Workflow and Automation
- Zendesk: It uses custom workflows and triggers. These routes support requests quickly. It helps reduce costly downtime.
- Close CRM: It offers otomasi for sales processes. It helps sales reps with follow-ups and reminders.
9. Multilingual Support
- Zendesk: It is built for global businesses. It offers multilingual support for agents and customers. It handles multiple languages well.
- Close CRM: It is great for US-based sales team but has fewer advanced options for global support.
Apa yang harus dicari saat memilih perangkat lunak CRM?
- Focus on Your Team’s Core Job: Is the tool built for ticketing systems or to help the sales team? Does it support full team engagement for all users?
- Ease of Use and Access: Is the app simple to use on a mobile device? Does the browser interface prevent manual data entry?
- Communication Power: Does the CRM have built-in calling or a predictive dialer? Can you create email templates and email sequences for bulk email?
- Growth and Money: How quickly does Zendesk’s pricing or Close offers jump at higher tiers? Can bisnis kecil and startup features grow with its scalability?
- Smart Reporting and Data: Does it provide reporting and analytics zendesk or allow custom graphs? Does it use lead scoring to prioritize tasks and kegiatan penjangkauan?
- Keamanan and Peace of Mind: Does Security Zendesk or Security from Close protect sensitive information? Can the developer access be controlled to keep your customer relationships private?
- Customization and Integrations: Can you set up multiple pipelines and unique customizable fields? Does it integrate with zoom meetings, other crms, and desk software?
Keputusan Akhir
So, which one wins? For 2025, it depends.
If your main focus is customer support, Zendesk is our pick.
It handles customer interactions well. Plus, its integration with other tools is strong.
It offers great customization with custom fields. If you need strong sales tools, Close CRM is great.
But Zendesk shines for support. Still unsure? Try their free trial.
We tested both, and Zendesk’s support features are top-notch.
Consider your team’s size and needs. And always test before you commit.
Lebih dari Zendesk
Inilah perbandingan singkat dari Zendesk dengan solusi-solusi perangkat lunak ini:
- Zendesk vs Pipedrive: Zendesk unggul dalam pelayanan pelanggan dan dukungan komprehensif, sedangkan Pipedrive adalah sebuah CRM sentris dengan manajemen pipa visual.
- Zendesk vs Gohighlevel: GoHighLevel membantu grup pemasaran dan pemilik bisnis kecil. & # 8217; adalah alat penjualan lengkap. Ini membantu bisnis Anda sendiri tumbuh. Zendesk kebanyakan alat bantu pelanggan. Ini membantu tim dukungan Anda menangani pertanyaan pelanggan.
- Zendesk vs Keap: Zendesk mengkhususkan diri dalam dukungan pelanggan yang kuat dan tiket; Keap menawarkan penjualan yang luas dan otomasi pemasaran untuk bisnis kecil.
- Zendesk vs ActiveCampaign: Zendesk adalah platform dukungan pelanggan yang berdedikasi dengan ticketing; AktiveCampaign mengkhususkan diri dalam otomatisasi pemasaran email, memimpin pengasuhan, dan integrasi CRM.
- Zendesk & nbsp; vs HubSpot: Zendesk menyediakan layanan pelanggan yang kuat dan dukungan tiket, sedangkan HubSpot adalah suite komprehensif yang meliputi & nbsp; penjualan, pemasaran, dan fitur hub layanan.
- Zendesk vs Clickfunnels: Zendesk adalah solusi layanan pelanggan dengan tiket dan live chat; ClickFunnels adalah pembangun corong untuk menciptakan halaman pendaratan dan penjualan otomatis.
- Zendesk vs Folk: Zendesk menawarkan dukungan pelanggan yang kuat untuk berbagai interaksi; Folk menekankan organisasi kontak kolaboratif dan manajemen hubungan yang dipersingkat.
- Zendesk vs Instantly: Zendesk berfokus pada dukungan pelanggan dan manajemen tiket; Terdiri secara otomatis dalam kampanye email dingin otomatis dan generasi terdepan.
- Zendesk & nbsp; vs Clickup: Zendesk adalah sistem dukungan pelanggan, sementara & nbsp; Klik adalah platform manajemen kerja yang serbaguna yang dapat berfungsi sebagai alat CRM, manajemen proyek, dan pelacak tugas.
- Zendesk vs Monday CRM: Zendesk adalah platform layanan pelanggan dengan ticketing; Senin CRM adalah alat manajemen yang sangat visual dan dapat disesuaikan dengan kemampuan CRM.
- Zendesk vs Capsule CRM: Zendesk menyediakan dukungan pelanggan yang kuat dan ticketing; Capsule CRM adalah manajemen kontak sederhana dan sistem pelacakan penjualan.
- Zendesk vs Insightly: Zendesk berfokus pada dukungan pelanggan dan tiket layanan; Insightly adalah CRM yang lebih komprehensif dengan pipeline penjualan yang kuat dan fitur manajemen projek.
- Zendesk vs Freshsales: Zendesk menekankan solusi dukungan pelanggan yang kuat, sementara Freshsales CRM dirancang untuk penjualan otomatisasi, pelacakan kesepakatan, dan manajemen utama.
- Zendesk vs Salesforce: Zendesk menawarkan platform layanan pelanggan khusus; Saleforce adalah tingkat kerja yang luas CRM dengan penjualan yang luas, pemasaran, dan layanan awan.
More of Close CRM
Here’s a brief comparison of Close CRM with these software solutions:
- Close CRM vs Pipedrive: Close CRM emphasizes robust communication tools and automation for inside sales. At the same time, Pipedrive is known for its intuitive visual sales pipeline management for small to medium businesses.
- Close CRM vs Keap: Close CRM is a sales-focused CRM with built-in calling and email sequences, whereas Keap offers more comprehensive marketing automation and e-commerce integrations.
- Close CRM vs ActiveCampaign: Close CRM excels in streamlined sales processes and communication tools, while ActiveCampaign provides more extensive marketing automation, advanced segmentation, and detailed customer journey tracking.
- Close CRM vs HubSpot: Close CRM is designed for sales teams and prioritizes built-in calling and rapid deal closing, while HubSpot offers a broader suite that encompasses marketing, sales, and customer service.
- Close CRM vs Clickfunnels: Close CRM is a sales-oriented CRM for managing leads and deals; ClickFunnels is a specialized tool for building sales funnels and optimizing conversions.
- Close CRM vs Folk: Close CRM is a sales-focused CRM with robust sales automation and built-in communication, while Folk offers flexible, collaborative contact management with a focus on organization and simple outreach.
- Close CRM vs Instantly: Close CRM provides a comprehensive sales CRM with integrated calling and broader sales automation, while Instantly specializes in high-volume cold email outreach and deliverability.
- Close CRM vs Clickup: Close CRM is a dedicated sales CRM for pipeline management and communication, whereas ClickUp is a versatile work operating system with project management, task organization, and customizable CRM capabilities.
- Close CRM vs Monday CRM: Close CRM is a specialized sales CRM with advanced automation for closing deals. Monday CRM is a visual work OS offering customizable workflows for various business functions, including sales.
- Close CRM vs Capsule CRM: Close CRM offers robust sales automation and built-in communication for dedicated sales teams. Kapsul CRM is a simpler, more affordable contact manager primarily for basic relationship tracking.
- Close CRM vs Insightly: Close CRM is mainly a sales-focused CRM with strong communication tools. At the same time, Insightly offers a broader CRM solution that includes robust project management and more extensive integrations.
- Close CRM vs Freshsales CRM: Close CRM emphasizes sales efficiency with built-in communication and automation. Freshsales CRM provides a comprehensive solution with advanced sales automation and in-depth reporting.
- Close CRM vs Salesforce: Close CRM is a sales engagement platform for SMBs with integrated calling and email, while Salesforce is an extensive, highly customizable enterprise-level CRM with broad sales, marketing, and service capabilities.
- Close CRM vs Zendesk: Close CRM is specifically built for sales teams and has robust calling and email features. At the same time, Zendesk is primarily a customer service platform focused on ticketing and support management.
Pertanyaan Yang Sering Muncul
What’s the main difference between the Zendesk and Close CRM comparisons?
Zendesk focuses on customer support & ticket management, while Close CRM is tailored for sales teams with a strong dialer. Choose based on your primary business focus.
How does the price of Zendesk compare to Close CRM?
Zendesk’s price starts lower for basic support but scales with agents. Close CRM is priced per user and focuses on sales tools. Both have different tiers based on features.
Can either Zendesk or Close CRM integrate with Salesforce?
Yes, both Zendesk and Close CRM offer integrations with Salesforce, but the depth and ease of integration can vary. Check the specific integration details.
Is Zendesk Selling a competitor to close CRM?
Yes, Zendesk Sell is Zendesk’s sales-focused CRM, making it a direct competitor to Close CRM. When making the comparison, consider your sales process.
Which platform offers better scalability and customizable options?
Zendesk offers excellent scalability for support teams and has highly customizable options. Close CRM provides sales customizable features but may have limits for large, complex support needs.
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