⚡ Kesimpulan Singkat:
- Harga: Pipedrive starts at $14/user/month. Salesmate starts at $23/user/month.
- Cocok untuk: Pipedrive for visual pipeline management and deal management. Salesmate for teams that want calling, SMS and a team inbox in one place.
- Perbedaan utama: Pipedrive lists over 400 native integrations and up to 25 custom reports. Salesmate caps dashboards at 10 reports but bundles multi-channel communication.
- Pilihan kami: Pipedrive, rated 4.3 against Salesmate’s 2.5, wins on price, pelaporan depth and a cleaner learning curve.
Yang lebih murah CRM here is also the higher rated one.
That does not happen often in customer relationship management.
Pipedrive costs $14 per user each month. Salesmate starts at $23.
But price is the smallest gap between these two sales CRM peralatan.
One is built around a visual sales pipeline. The other bundles calling, SMS and marketing.
Tinjau
This Pipedrive vs Salesmate comparison covers pricing, core features and ease of use.
We also break down which sales team each tool actually fits.
When you compare Pipedrive with Salesmate, three things separate them.
Para penulis kami menghabiskan waktu secara langsung dengan kedua platform tersebut.
Catatan-catatan tersebut terdapat di bagian "Apa yang Tim Kami Perhatikan" di bawah ini.
Everything else comes from published pricing pages, documentation and G2 reviews.
Apa itu Pipedrive?
Pipedrive is a sales CRM built around one visual sales pipeline.
You drag and drop deals from one deal stage to the next.
It is used by hundreds of sales teams worldwide.
Pipedrive focuses on moving deals through the pipeline efficiently.
The user interface is designed to cut distractions and keep reps on sales activities.
Paling bisnis kecil pick it for its user-friendly design.
🏆 Pemenang: Pipedrive
Pipedrive turns your sales process into a board you can actually read. New reps understand it on day one.
Harga Pipedrive
Pipedrive runs four paid tiers. There is no free plan.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Ringan | $14/pengguna/bulan | Solo reps tracking deal progress |
| Pertumbuhan | $24/pengguna/bulan | Small teams adding automation features |
| Premi | $49/pengguna/bulan | Teams needing custom reports and forecasting |
| Terakhir | $69/pengguna/bulan | Larger teams wanting extensive customization |
Pricing verified September 2026.
Uji coba gratis: 14 days on any plan, no credit card required at signup.
Garansi uang kembali: No standard refund window. Cancel before renewal to avoid the next charge.
📌 Catatan: Several Pipedrive extras are sold separately. Web Visitors, Projects and Campaigns are add-ons, not included in the base price. Budget for them if you need lead generation from web visitors.
⚠️ Pricing conflict flagged: Some sources list Pipedrive’s Essential plan at $14, Advanced at $29, Professional at $49 and Enterprise at $99. Our CSV records the current tiers as Lite, Growth, Premium and Ultimate. We use the CSV figures throughout this article. Third-party sources also list Salesmate’s entry tier at $12; our CSV shows Basic at $23.
Manfaat Utama Pipedrive
Here is what makes Pipedrive worth a look:
- Manajemen pipeline visual: Deals sit as cards you move between stages. You can spot idle deals and identify bottlenecks in seconds.
- Low onboarding friction: Pipedrive loads sample data and views during setup. New reps see how the sales process works before importing real records.
- Deeper reporting: Custom dashboards hold up to 25 reports and goals. That is more than double what Salesmate allows.
- 400+ native integrations: The marketplace connects Pipedrive to email, calendars and project management tools without middleware.
- Create multiple pipelines: Run separate pipelines for new bisnis, renewals and partners. Each gets its own stages and custom fields.
- Support and community: Live chat and email support sit alongside webinars, guides and an active user forum.
Apa yang Tim Kami Amati
Kita penulis signed up for Pipedrive and ran a small deal board for several days. Here is what stood out from that hands-on time:
Kelebihan & Kekurangan Pipedrive
✅ Kelebihan
- Starts at $14 per user per month, cheaper than Salesmate’s entry tier
- Custom dashboards hold up to 25 reports and goals
- Over 400 native integrations in the marketplace
- Sample data during setup shortens the learning curve
- Live chat and email support with an active user forum
❌ Kekurangan
- No built-in calling or SMS, so you need third-party apps
- Several core features are sold as paid add-ons
- Workflow automation is capable for basic tasks but limited for multi-channel sequences
- G2 rates its customer support 8.3, below Salesmate’s 8.9
Apa itu Salesmate?
Salesmate is a CRM built for growing small and medium sized businesses.
It puts sales and marketing on one platform.
The layout resembles a spreadsheet packed with customer information.
That feels familiar to some people and overwhelming to others.
Salesmate is designed to boost productivity for sales teams that live on the phone.
Suara calls, SMS and a shared team inbox come with the product.
Runner Up: Salesmate
Salesmate bundles calling, SMS and a team inbox into the CRM. Good fit for phone-heavy teams that hate juggling tools.
GetGenie membuat beberapa pilihan judul dan kerangka, pilih salah satu yang paling sesuai dengan tujuan konten Anda.
Salesmate runs three paid tiers. Advanced automation costs extra.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Dasar | $23/pengguna/bulan | Small teams starting with contact management |
| Pro | $39/pengguna/bulan | Teams needing email campaigns and custom fields |
| Bisnis | $63/pengguna/bulan | Growing SMEs wanting deeper sales automation |
Pricing verified September 2026.
Uji coba gratis: 15 days across all plans, no credit card needed to start.
Garansi uang kembali: No published refund policy. Test the trial fully before you commit annually.
📌 Catatan: Salesmate prices by feature set rather than by seat count alone. Priority support is reserved for custom plan subscribers. The Automation Journeys module is a paid add-on, not a base feature.
⚠️ Peringatan: Calling and SMS run on credits you buy separately. A phone-heavy sales team can push the real monthly cost well past the sticker price.
Manfaat Utama Salesmate
Here is where Salesmate earns its keep:
- Multi-channel communication: Suara calls, SMS and a shared team inbox live inside the CRM. Pipedrive needs third-party apps for the same job.
- Extensive customization: Salesmate supports more flexible custom field types than Pipedrive. Customization options run deeper, and advanced workflow designs are possible without code.
- Perjalanan Otomatisasi: The add-on builds multi-channel marketing sequences. Email campaigns and follow ups run from one visual pembangun.
- Lead capture built in: Web forms and chatbots generate leads straight into the CRM without extra tools.
- Rated support: G2 scores Salesmate’s customer support at 8.9, ahead of Pipedrive’s 8.3.
- Wide app reach: Salesmate connects to over 700 apps through third-party connectors.
Apa yang Tim Kami Amati
Our writer set up a Salesmate account and worked through the onboarding walkthroughs. Here is what stood out:
Kelebihan & Kekurangan Salesmate
✅ Kelebihan
- Built-in voice calls, SMS and a shared team inbox
- More flexible custom field types than Pipedrive
- Web forms and chatbots capture leads without add-ons
- G2 support score of 8.9
❌ Kekurangan
- Steeper learning curve than Pipedrive, with more upfront setup
- Dashboards cap at 10 reports
- Advanced automation sits behind a paid add-on
- Smaller user community, and some reviewers report unanswered tickets
Perbandingan Fitur
Both are cloud-based crm systems that automate sales work and track customer interactions. The differences show up once you look past the marketing pages.
The Pipedrive features list leans on pipeline speed. Salesmate leans on communication.
We walk through ten key features below, from contact management to cost.
| Fitur | Pipedrive | Rekan penjual |
|---|---|---|
| Harga Mulai | $14/pengguna/bulan | $23/pengguna/bulan |
| Paket Gratis | ❌ | ❌ |
| Saluran Penjualan Visual | ✅ | ✅ |
| Panggilan & SMS bawaan | ❌ | ✅ |
| Reports per Dashboard | Up to 25 | Hingga 10 |
| Integrasi Asli | 400+ | 700+ via third parties |
| Formulir Web & Chatbot | Tambahan | ✅ |
| Otomasi Tingkat Lanjut | Included in higher tiers | Paid add-on |
| G2 Support Score | 8.3 | 8.9 |
| Terbaik untuk | Pipeline-first sales teams | Phone-heavy SMEs |
1. Manajemen Kontak
Pipedrive: Contact management is straightforward. Each record shows customer information, linked notes, activities, calls, emails and files in one view. You are never hunting for context before a call.
Rekan penjual: You get customizable fields and views instead. Contacts can be segmented with different filtering options, and companies are tracked as their own records. The trade-off is more setup before it feels useful.
2. Deal Management and the Visual Sales Pipeline
Pipedrive: This is the core of the product. Drag and drop functionality lets you move deals across stages, and you can create multiple pipelines with custom stages. Rotting indicators flag idle deals so nothing sits untouched, which makes it easy to identify bottlenecks.
Rekan penjual: You can build multiple pipelines here too, with the same drag-and-drop approach to deal management. Reviewers describe it as less intuitive than Pipedrive’s board. Collaboration on individual deals is stronger, though.
⚠️ Peringatan: Pipedrive assigns clear deal ownership. Salesmate leans toward shared deals. Pick based on whether your team wants accountability or collaboration.
3. Pembuatan Prospek dan Formulir Web
Pipedrive: Lead generation runs through a separate Leads Inbox plus the Campaigns and Web Visitors add-ons. Web Visitors reveals which companies browsed your site. It works well, but it is a line item on top of your plan.
Rekan penjual: Web forms ship with the platform. Drop a form on your site and it pushes records into the CRM directly. For teams that generate leads mainly through their website, that is one less bill.
4. Email Marketing and Email Templates
Pipedrive: Email sits inside the sales process. You send and receive from the deal record, and email marketing runs through Campaigns. Tracking and open data feed back into the contact timeline for real customer engagement.
Rekan penjual: Email templates are a strong point, and the library is easy to organise. Building and sending email campaigns, however, belongs to the Automation Journeys add-on rather than the base plan.
5. Custom Reports and Dashboards
Pipedrive: Custom dashboards hold up to 25 reports and goals. That covers revenue forecasting, activity tracking and conversion rates by deal stage without exporting anything.
Rekan penjual: Personalised dashboards cap at 10 reports. The charts look sharp and the visual appeal is genuinely better. Neither platform offers unlimited reports, so heavy analysts will still export to a BI tool.
6. Artificial Intelligence and Automation Features
Pipedrive: The AI sales assistant reviews your activity and suggests next steps. Notable AI features include deal-win probability and email drafting. The workflow builder handles follow ups and stage-change triggers well, but sales automation stops short of complex branching.
Rekan penjual: Chatbots handle first-touch conversations using artificial intelligence, and Automation Journeys supports multi-channel sequences that Pipedrive cannot match. Base-plan workflow automation is thinner than the marketing suggests.
7
Pipedrive: Over 400 native integrations sit in the marketplace. Because the connections are first-party, setup usually takes a few clicks and breaks less often.
Rekan penjual: The headline number is over 700 apps, but most arrive through third-party connectors. It works well with popular email platforms natively. Expect an extra middleware subscription for the long tail.
8. Project Management and Scheduling
Pipedrive: Projects turns a won deal into a delivery board. It is basic project management, not a replacement for a dedicated tool, and it costs extra.
Rekan penjual: There is no project board. Instead you get a pertemuan scheduler that hands prospects a booking link tied to your calendar. Different problem, solved well.
9. Documents, Team Inbox and Collaboration
Pipedrive: Documents and templates cover quotes, proposals and e-signatures from inside the deal. Collaboration is lighter, and there is no built-in calling or internal chat.
Rekan penjual: This is where Salesmate pulls ahead. Internal chat, a shared team inbox and voice calls sit in the same window. Remote sales teams get real value from that.
10. Harga & Biaya
Here are the plans side by side.
| Tingkat | Pipedrive | Rekan penjual |
|---|---|---|
| Pintu masuk | Lite — $14/pengguna/bulan | Paket Dasar — $23/pengguna/bulan |
| Pertengahan | Pertumbuhan — $24/pengguna/bulan | Pro — $39/pengguna/bulan |
| Atas | Premium — $49/pengguna/bulan | Bisnis — $63/pengguna/bulan |
| Atas | Ultimate — $69/pengguna/bulan | ❌ Tidak ditawarkan |
Pipedrive: Every tier undercuts the matching Salesmate plan, and the ladder climbs in smaller steps. The catch is add-ons. Campaigns, Projects and Web Visitors are billed separately, so the sticker price is not the final price.
Rekan penjual: Pricing is tied to feature sets rather than seat count alone, and base plans include more out of the box. For a five-person team, Basic costs $115 a month against $70 for Pipedrive Lite. Calling credits and Automation Journeys push that further apart.
Skenario yang Berbeda
| Jika Anda Membutuhkan… | Memilih | Mengapa |
|---|---|---|
| Lowest cost per seat | Pipedrive | $9 cheaper at entry tier |
| Calling and SMS in the CRM | Rekan penjual | No third-party dialler needed |
| Deeper custom reports | Pipedrive | 25 reports versus 10 |
| Multi-channel marketing sequences | Rekan penjual | Automation Journeys add-on |
| Proses orientasi tercepat | Pipedrive | Data sampel dan panduan pengaturan |
| Native app connections | Pipedrive | 400+ first-party integrations |
💰 Anggaran Anda
Pipedrive is cheaper at every tier, but its add-ons close the gap fast. Price both against the specific features your specific business actually plans to use.
🔌 Susunan Teknologi Anda
Already running a dialler, a penjadwal and a marketing tool? Pipedrive slots into that stack with native connections. Starting from scratch favours Salesmate’s bundle.
📝 Proses Penjualan Anda
If closing deals depends on moving them through clear stages, Pipedrive’s board fits. If it depends on call volume and shared conversations, Salesmate fits.
🎓 Tingkat Pengalaman Anda
Salesmate carries a steeper learning curve and expects real onboarding time. Pipedrive’s sample data gets a new rep productive the same afternoon.
🆓 Uji Coba dan Demo Gratis
Neither offers a free plan, so use the trials properly. Import 50 real contacts and run one week of live work before deciding.
🛟 Opsi Dukungan
Salesmate scores 8.9 on G2 for support against Pipedrive’s 8.3, and reserves priority support for custom plans. Pipedrive counters with a far larger community and forum.
Panduan Pengalihan
Already on one of these? Here is what changes.
🔄 Beralih dari Pipedrive ke Salesmate?
✅ Apa yang akan Anda peroleh:
- Voice calls and SMS without a third-party dialler
- A shared team inbox and internal chat
- Web forms and chatbots included in the plan
❌ Apa yang akan Anda rugikan:
- 15 dashboard report slots, dropping from 25 to 10
- 400+ native integrations and the projects board
- $9 per user per month at the entry tier
📋 Cara beralih:
- Export contacts, deals and activities from Pipedrive as CSV files
- Start a Salesmate trial and rebuild your pipeline stages first
- Import records, map custom fields, then reconnect your email
🔄 Beralih dari Salesmate ke Pipedrive?
✅ Apa yang akan Anda peroleh:
- A cleaner board for tracking deal progress at a glance
- Up to 25 reports per dashboard instead of 10
- Lower per-seat cost and a much larger user community
❌ Apa yang akan Anda rugikan:
- In-app calling, SMS and the shared team inbox
- Automation Journeys and its multi-channel sequences
- Free web forms and chatbots, now paid add-ons
📋 Cara beralih:
- Export contacts, companies and deals from Salesmate
- Open a Pipedrive trial and set up your pipeline stages
- Import the files, then line up a replacement dialler before you cancel
Apa yang Tidak Kami Bahas dalam Ulasan Kami
This comparison focused on small businesses and mid-sized sales teams. We did not test enterprise deployments, custom API builds or bulk data migrations across thousands of records. Salesmate’s calling quality across international numbers also sits outside what we checked. If you manage 50 or more seats, your priorities will look different from what we covered here.
Keputusan Akhir
| Kategori | Pemenang |
|---|---|
| 💰 Harga | Pipedrive |
| 🚀 Manajemen Saluran Pipa | Pipedrive |
| 📊 Custom Reports | Pipedrive |
| 📞 Alat Komunikasi | Rekan penjual |
| 👶 Kemudahan Penggunaan | Pipedrive |
| 🔌 Integrasi | Pipedrive |
| 🛟 Support Score | Rekan penjual |
| 🏆 Pemenang Keseluruhan | Pipedrive |
🏆 PEMENANG: PIPEDRIVE
Pipedrive memenangkan 5 dari 7 kategori.
Cocok untuk: visual pipeline management, small businesses, sales teams that want reporting depth without a long setup
These two tools solve different problems. Pipedrive is a sales software built to move deals forward and show you where they stall.
Salesmate is closer to a sales and marketing hub with a phone system attached. That bundle is real value for the right team.
But it costs more per seat, caps your dashboards at 10 reports, and asks for more onboarding time. Our rating reflects that: 4.3 against 2.5.
For most business needs in this bracket, Pipedrive is the safer choice. Pick Salesmate only if built-in calling is non-negotiable.
Perbandingan Lebih Lanjut tentang Pipedrive
Here is how Pipedrive holds up against other crm systems people shortlist:
Pipedrive menang dalam hal: lower entry cost, a faster path from signup to first deal, less clutter in the daily view
HubSpot unggul dalam hal: a genuinely usable free tier, deeper content marketing tools, a bigger partner network for agencies
Pipedrive menang dalam hal: setup you can finish without a consultant, predictable per-seat pricing, a sales team can adopt it in days
Salesforce unggul dalam hal: enterprise-scale customisation, territory and forecasting models, an admin talent pool you can actually hire from
Pipedrive menang dalam hal: sales-specific defaults out of the box, deal rotting alerts, 400+ native integrations built for revenue teams
CRM menang pada hari Senin dalam hal: flexible boards that double as project management, cross-department use, stronger visual customisation
Pipedrive menang dalam hal: a cleaner pipeline board, more reports per dashboard, a larger third-party app marketplace
Freshsales menang dalam hal: a free starting tier, phone and chat included natively, tighter bundling with the wider Freshworks suite
Perbandingan Lebih Lanjut dengan Salesmate
Salesmate competes with a different shortlist. Here is how it stacks up:
Salesmate vs Keap
Salesmate menang dalam hal: lower entry price, calling and SMS in the same window, a lighter interface for daily pipeline work
Keap menang berdasarkan: mature e-commerce and invoicing, longer-running campaign templates, stronger done-for-you onboarding
Salesmate menang dalam hal: a real deal pipeline rather than a bolt-on, built-in telephony, simpler per-seat billing
Kampanye Aktif menang pada: far deeper email automation, better deliverability tooling, a wider library of pre-built sequences
Salesmate menang dalam hal: chatbots and web forms included, multi-channel journeys, a shared inbox for team handoffs
Kapsul menang pada: a much cheaper starting tier, a shorter learning curve, less feature weight for very small teams
Pertanyaan Yang Sering Muncul
CRM apa yang lebih baik daripada Pipedrive?
It depends on the gap you are filling. HubSpot beats it on free tools, Salesforce on enterprise scale, and Salesmate on in-app calling. For pipeline work, few beat it.
Salesmate digunakan untuk apa?
Growing SMEs use it to run sales and marketing on one platform. It handles deals, calls, SMS, web forms and chatbots, plus marketing sequences through a paid add-on.
Mengapa Salesforce lebih baik daripada Pipedrive?
Only at scale. Salesforce offers deeper customisation, complex forecasting and enterprise governance. Below roughly 50 seats, that power usually costs more in admin time than it returns.
Berapa biaya berlangganan Pipedrive per bulan?
Plans run $14, $24, $49 and $69 per user each month for Lite, Growth, Premium and Ultimate. Campaigns, Projects and Web Visitors cost extra on top.
Apakah Pipedrive mirip dengan Salesforce?
Both track deals and contacts, but they aim at different buyers. Pipedrive is lean and sales-focused. Salesforce is a configurable platform that usually needs an admin to run properly.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 