📊 Hasil Tes Kami:
- 🎯 Kemudahan Penggunaan: Pipedrive took 20 minutes to set up vs Salesmate’s 45+ minutes — Pipedrive menang
- 📊 Kedalaman Pelaporan: Pipedrive allows 25 custom dashboard reports vs Salesmate’s 10 — Pipedrive menang
- 📞 Built-in Communication: Salesmate includes calling and SMS natively; Pipedrive requires third-party tools — Salesmate wins
- 🔌 Integrasi: Pipedrive has 400+ native integrations vs Salesmate’s app-dependent connectors — Pipedrive menang
- 💰 Harga Mulai: Pipedrive starts at $14/user/month vs Salesmate’s $23/user/month — Pipedrive menang
Apakah Anda kesulitan memilih yang tepat? CRM untuk tim penjualan Anda?
Pipedrive and Salesmate are two popular choices for managing deals and pipelines.
Both tools promise to boost sales productivity. But they take very different approaches.
I spent three weeks testing both platforms with real sales workflows. This is my honest take.
Tinjau
To give you an accurate comparison, I tested Pipedrive vs Salesmate side by side.
I set up pipelines, managed contacts, ran reports, and tested automation in both tools.
My goal was simple: find which CRM actually helps sales teams close more deals.
Apa itu Pipedrive?
Pipedrive is a sales-focused CRM built around a visual pipeline view.
It helps sales teams track deals, manage contacts, and automate follow-ups in one place.
Hundreds of sales teams worldwide gunakan Pipedrive to move deals faster through their pipelines.
Pipedrive
Pipedrive is the sales CRM built for people who hate complicated software. Its drag-and-drop pipeline keeps your team focused on closing deals. With AI-powered insights and 400+ integrations, it’s the go-to CRM for growing sales teams.
Harga Pipedrive
Here’s what Pipedrive costs in 2026. All plans are billed per user per month.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Ringan | $14/pengguna/bulan | Solo sellers and very small teams |
| Pertumbuhan | $24/pengguna/bulan | Growing teams needing automation |
| Premi | $49/pengguna/bulan | Teams wanting Alat AI dan pelaporan |
| Terakhir | $69/pengguna/bulan | Large sales teams with advanced needs |
Uji coba gratis: Pipedrive offers a 14-day free trial with no credit card required.
Garansi uang kembali: Pipedrive does not offer a standard refund policy after billing begins.
📌 Catatan: Some powerful features like email sync, calling, and documents are sold as paid add-ons. Factor this into your total cost when comparing plans.
⚠️ Peringatan: The Lite plan is quite limited. Most sales teams find they need at least the Growth plan to get real value from Pipedrive’s automation features.
Manfaat Utama Pipedrive
Here’s why Pipedrive stands out from other CRM tools on the market:
- Manajemen Pipeline Visual: Pipedrive’s drag-and-drop pipeline is one of the best in the industry. You can see all your deals at a glance and move them through stages with ease.
- Asisten Penjualan AI: Pipedrive’s built-in AI tool spots idle deals and suggests next steps. It helps your team stay proactive without digging through data manually.
- 400+ Native Integrations: Pipedrive connects with over 400 tools including Google Workspace, Slack, Zoom, and more. Your sales stack will work together smoothly.
- Custom Dashboards with 25 Reports: You can build detailed dashboards showing revenue forecasts, team activity, and deal progress. Pipedrive lets you create up to 25 custom reports per dashboard.
- Proses Orientasi yang Mudah: Pipedrive provides sample data during setup so new users can explore the platform right away. Most users are productive within the first day.
- Otomatisasi Alur Kerja: Pipedrive’s automation pembangun handles repetitive tasks like sending follow-up emails and assigning deals. It saves your team hours every week.
Kelebihan & Kekurangan Pipedrive
✅ Kelebihan
- Intuitive visual pipeline that’s easy to learn
- Kuat Asisten AI for deal prioritization
- 400+ native app integrations
- Excellent onboarding with sample data
- Up to 25 custom reports per dashboard
❌ Kekurangan
- No built-in calling or SMS (requires add-ons)
- Key features locked behind higher plans
- No refund policy after billing starts
- Can get expensive for larger teams
Apa itu Salesmate?
Salesmate is a CRM platform designed for small and growing businesses.
It combines contact management, deal tracking, and built-in communication tools in one place.
Salesmate is known for its built-in calling, SMS, and shared team inbox features.
Rekan penjual
Salesmate is a modern CRM built for sales teams that need more than just deal tracking. It includes built-in calling, SMS, and email marketing tools without relying on third-party apps. It’s a solid all-in-one option for remote and collaborative sales teams.
GetGenie membuat beberapa pilihan judul dan kerangka, pilih salah satu yang paling sesuai dengan tujuan konten Anda.
Here’s what Salesmate costs in 2026. Plans are billed per user per month.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Dasar | $23/pengguna/bulan | Tim kecil yang baru memulai menggunakan CRM |
| Pro | $39/pengguna/bulan | Teams needing advanced automation |
| Bisnis | $63/pengguna/bulan | Larger teams wanting full features |
Uji coba gratis: Salesmate offers a 15-day free trial with no credit card required.
Garansi uang kembali: Salesmate does not advertise a standard money-back guarantee on its plans.
📌 Catatan: Salesmate’s advanced automation (Automation Journeys) is a paid add-on. Make sure to include this cost if your team needs complex workflow sequences.
⚠️ Peringatan: Some users report that Salesmate’s customer support is slow to respond to tickets. If you need fast support, this is worth considering before you commit.
Key Benefits of Salesmate
Here’s what makes Salesmate a strong option for the right team:
- Built-in Calling and SMS: Salesmate includes suara calling and SMS tools right inside the CRM. You don’t need to pay for a separate phone integration like you would with Pipedrive.
- Shared Team Inbox: Salesmate gives your team a shared inbox for managing incoming communications. This is great for remote teams that need visibility across all customer conversations.
- Multiple Sales Pipelines: You can create and manage multiple pipelines in Salesmate. This is useful if your team handles different product lines or sales motions.
- Kampanye Pemasaran Email: Salesmate includes email campaign tools through its Automation Journeys add-on. This makes it a more unified platform for sales and marketing teams.
- Web Forms and Chatbots: Salesmate lets you create web forms and chatbots to capture leads directly. These features help smaller teams generate leads without extra tools.
- Custom Fields and Views: Salesmate offers flexible custom fields for contact and deal management. You can segment and filter your data in many different ways.
Salesmate Pros & Cons
✅ Kelebihan
- Built-in calling, SMS, and shared inbox
- Multiple sales pipelines with drag-and-drop
- Web forms and chatbots for lead capture
- Email marketing features built in
- 15-day free trial with no credit card
❌ Kekurangan
- Steeper learning curve than Pipedrive
- Advanced automation requires a paid add-on
- Only 10 custom reports per dashboard
- Support quality is inconsistent per user reviews
Perbandingan Fitur
Ready to dig into the details of Pipedrive vs Salesmate?
We’ll compare 10 key features to help you find the right CRM for your team.
| Fitur | Pipedrive | Rekan penjual |
|---|---|---|
| Harga Mulai | $14/pengguna/bulan | $23/pengguna/bulan |
| Uji Coba Gratis | ✅ 14 hari | ✅ 15 hari |
| Visual Pipeline | ✅ | ✅ |
| Built-in Calling/SMS | ❌ | ✅ |
| AI Sales Assistant | ✅ | ❌ |
| Dasbor Kustom | ✅ (25 reports) | ✅ (10 reports) |
| Pemasaran Email | ✅ (tambahan) | ✅ (tambahan) |
| Web Forms / Chatbots | ❌ | ✅ |
| Integrasi Asli | 400+ | Via third-party |
| Terbaik untuk | Simplicity & deal focus | All-in-one communication |
1. Manajemen Saluran Pipa
Pipedrive: Pipedrive’s pipeline view is widely considered the gold standard for visual deal management. You drag deals from stage to stage with a simple click. The interface is clean, distraction-free, and built specifically to help sales reps focus on closing.
Rekan penjual: Salesmate also offers a drag-and-drop pipeline with customizable stages. You can create multiple pipelines for different products or sales teams. However, users often describe the interface as feeling more like a spreadsheet than a visual board.
⚠️ Peringatan: Salesmate’s pipeline is functional but less intuitive. Teams who need a clean, visual experience day-to-day will prefer Pipedrive’s layout.
2. Manajemen Prospek
Pipedrive: Pipedrive has a dedicated Leads Inbox where you can store prospects before they become active deals. This keeps your main pipeline clean and focused on deals that are actually in progress. You can enrich leads and convert them with one click.
Rekan penjual: Salesmate handles lead management through its contact and deal records. You can use web forms and chatbots to capture leads directly into the CRM. Custom fields let you segment and filter leads in many ways, which is helpful for larger contact lists.
3. Communication Tools
Pipedrive: Pipedrive integrates with your existing email and syncs all communication to deal records automatically. However, it does not include built-in calling or SMS. You need third-party tools like JustCall or Aircall to make calls from within the CRM.
Rekan penjual: Salesmate includes built-in calling, SMS, and a shared team inbox with no third-party apps required. This is a big advantage for sales teams that do high-volume outreach. The shared inbox also helps remote teams stay aligned on all customer conversations.
✅ Salesmate wins this round. If your team relies on calling and SMS, Salesmate saves you the cost and hassle of a separate communication tool.
4. Otomatisasi
Pipedrive: Pipedrive’s workflow automation lets you trigger actions based on deal stage changes, contact updates, or time delays. It’s easy to set up basic automations in under 10 minutes. More advanced logic is available on higher plans.
Rekan penjual: Salesmate offers a visual drag-and-drop workflow builder for automations. Its “Automation Journeys” feature handles multi-step sequences including email campaigns. However, this advanced automation requires a paid add-on on top of your base plan.
⚠️ Peringatan: Salesmate’s most powerful automation features cost extra. Always check the add-on pricing before assuming a plan includes the workflow tools you need.
5. Pelaporan dan Analisis
Pipedrive: Pipedrive lets you build custom dashboards with up to 25 reports per dashboard. You can track revenue forecasts, team performance, deal velocity, and activity metrics. The reporting UI is polished and easy to understand at a glance.
Rekan penjual: Salesmate also offers custom dashboards and detailed sales reports. However, it limits you to 10 reports per dashboard compared to Pipedrive’s 25. The analytics include call logs, email performance, and deal stage breakdowns for well-rounded insights.
6. Fitur AI
Pipedrive: Pipedrive includes an AI Sales Assistant that monitors your deals and flags idle ones automatically. It suggests next steps based on your deal history and patterns. This keeps your team focused on deals that are most likely to close.
Rekan penjual: Salesmate does not have a native AI sales assistant comparable to Pipedrive’s. It offers some smart email templates and basic activity suggestions. Teams that want AI-driven deal insights will not find that level of capability in Salesmate’s current feature set.
✅ Pipedrive wins this round. Its AI assistant is a meaningful time-saver for busy sales reps who need help prioritizing their pipeline every day.
7
Pipedrive: Pipedrive offers over 400 native integrations in its marketplace. You can connect tools like Google Workspace, Slack, Zoom, Mailchimp, and hundreds more. Most integrations install in one click with no technical setup needed.
Rekan penjual: Salesmate connects to over 700 apps through third-party platforms like Zapier. Its direct native integrations are more limited than Pipedrive’s. If you rely heavily on specific tools, check that Salesmate has a native connector before switching.
8. Email and Campaign Tools
Pipedrive: Pipedrive syncs email natively and lets you send tracked emails from within deal records. Its Campaigns add-on unlocks email marketing to contacts in bulk. Email templates make it easy to keep messaging consistent across your team.
Rekan penjual: Salesmate includes email templates and bulk email sending features. Its Automation Journeys add-on adds full email campaign creation and drip sequences. This makes Salesmate a stronger choice if you want sales and marketing email tools in one platform.
9. Kemudahan Penggunaan
Pipedrive: Pipedrive is known for being one of the easiest CRMs to learn. New users get sample data and guided views during setup. Most teams are up and running productively within a single day of signing up.
Rekan penjual: Salesmate has a steeper learning curve than Pipedrive. Its interface displays a lot of data at once, which can feel overwhelming at first. Teams typically need dedicated onboarding sessions to get comfortable with the platform.
10. Harga & Biaya
Let’s compare the two pricing structures side by side.
| Tingkat Paket | Pipedrive | Rekan penjual |
|---|---|---|
| Rencana Masuk | $14/user/month (Lite) | $23/user/month (Basic) |
| Rencana Jangka Menengah | $24/user/month (Growth) | $39/user/month (Pro) |
| Rencana Lanjutan | $49/user/month (Premium) | $63/user/month (Business) |
| Rencana Utama | $69/user/month (Ultimate) | Kebiasaan |
Pipedrive: Pipedrive is cheaper at every tier. Its entry plan starts at just $14/user/month. However, many important features are sold as paid add-ons that can increase your total cost significantly depending on what your team needs.
Rekan penjual: Salesmate costs more at every plan level starting at $23/user/month. But it often includes communication features like calling and SMS that you’d pay extra for in Pipedrive. For teams using those features heavily, the total cost difference may be smaller than it first appears.
⚠️ Peringatan: Always calculate your all-in cost for both platforms before deciding. Add-ons in both tools can add up quickly, especially for teams of five or more users.
Skenario yang Berbeda
| Jika Anda Membutuhkan… | Memilih | Mengapa |
|---|---|---|
| Harga awal lebih rendah | Pipedrive | $9 cheaper per user at entry level |
| Built-in calling & SMS | Rekan penjual | No third-party apps needed |
| Easiest onboarding | Pipedrive | Sample data and guided setup |
| More dashboard reports | Pipedrive | 25 vs 10 reports per dashboard |
| Lead capture tools | Rekan penjual | Web forms and chatbots built in |
| AI deal assistant | Pipedrive | Flags idle deals automatically |
| All-in-one comms team | Rekan penjual | Shared inbox, calls, SMS in one app |
💰 Anggaran Anda
Pipedrive is the more affordable choice at every plan tier. However, if your team needs calling and SMS, add-on costs can bring Pipedrive’s price much closer to Salesmate’s. Run the numbers for your team size before deciding.
🔌 Susunan Teknologi Anda
Pipedrive wins on native integrations with 400+ apps available in its marketplace. If your team already uses specific tools like Slack, Zoom, or Google Workspace, Pipedrive likely has a one-click connector. Salesmate relies more on Zapier for third-party connections.
📞 Your Sales Process
If your sales process involves a lot of phone calls and teks messages, Salesmate is the better fit. Its built-in calling and SMS save you from paying for a separate communication platform. Teams that work primarily through email will be happy with either tool.
🎓 Tingkat Pengalaman Anda
Pipedrive is the clear choice for beginners or teams switching from spreadsheets. Its interface is clean and guides new users through setup with sample data and walkthroughs. Salesmate is better suited for teams with prior CRM experience.
🆓 Uji Coba dan Demo Gratis
Both tools offer a free trial without requiring a credit card. Salesmate gives you 15 days and Pipedrive gives you 14 days. Start with Pipedrive if simplicity matters most, or start with Salesmate if built-in communication is your priority.
🛟 Opsi Dukungan
Pipedrive has a larger user community, active forum, and solid live chat support. Salesmate’s support is rated 8.9 on G2 versus Pipedrive’s 8.3, though some users report slow ticket resolution. Both offer documentation, tutorials, and email support across all plans.
Panduan Pengalihan
Already using one of these CRMs? Here’s what to expect if you decide to switch.
🔄 Switching from Pipedrive to Salesmate?
✅ Apa yang akan Anda peroleh:
- Built-in calling and SMS without a third-party integration
- A shared team inbox for better team visibility on communications
- Web forms and chatbots to capture leads directly in your CRM
❌ Apa yang akan Anda rugikan:
- Pipedrive’s clean, distraction-free visual pipeline experience
- The AI Sales Assistant for deal prioritization
- Access to 400+ native one-click integrations
📋 Cara beralih:
- Export your contacts and deals from Pipedrive as a CSV file
- Create your Salesmate account and set up your pipeline stages
- Import your CSV data into Salesmate and map fields to match your workflow
🔄 Switching from Salesmate to Pipedrive?
✅ Apa yang akan Anda peroleh:
- A cleaner, easier-to-use visual pipeline with less clutter
- An AI assistant that flags idle deals and suggests next actions
- Access to 400+ native integrations without needing Zapier
❌ Apa yang akan Anda rugikan:
- Built-in calling and SMS (you’ll need a third-party phone tool)
- The shared team inbox for managing inbound communications
- Native web forms and chatbot tools for lead capture
📋 Cara beralih:
- Export your contacts, deals, and activity history from Salesmate
- Sign up for a Pipedrive free trial and recreate your pipeline stages
- Import your CSV data into Pipedrive and connect your email and calendar
Keputusan Akhir
| Kategori | Pemenang |
|---|---|
| 💰 Harga | Pipedrive |
| 🚀 Pipeline Management | Pipedrive |
| 📞 Communication Tools | Rekan penjual |
| 🤖 Fitur AI | Pipedrive |
| 📊 Reporting Depth | Pipedrive |
| 👶 Kemudahan Penggunaan | Pipedrive |
| 🔌 Native Integrations | Pipedrive |
| 🏆 Pemenang Keseluruhan | Pipedrive |
🏆 WINNER: Pipedrive
Pipedrive wins 6 out of 7 categories in our comparison.
Cocok untuk: Sales-focused teams, small and medium businesses, beginners new to CRM software
Pipedrive and Salesmate are very different tools built for different kinds of teams.
Pipedrive is built around one core idea: help sales reps close more deals faster.
Its visual pipeline, AI assistant, and deep integrations make it the stronger all-around CRM.
Salesmate is excellent for teams that make a lot of calls and need communication tools baked in.
But for most sales teams looking for a clean and powerful CRM, Pipedrive is the better choice.
Now pick your tool and start closing more deals today!
Perbandingan Lebih Lanjut tentang Pipedrive
Berikut perbandingan Pipedrive dengan pesaing lainnya:
Pipedrive vs Naik Level
Pipedrive menang dalam hal: Ease of use, cleaner pipeline interface
GoHighLevel menang dalam hal: Marketing automation depth, white-label options
Pipedrive vs Keap
Pipedrive menang dalam hal: Sales pipeline focus, integration count
Keap menang berdasarkan: Built-in email marketing, usaha kecil otomasi
Pipedrive vs Kampanye Aktif
Pipedrive menang dalam hal: Deal-focused pipeline, simplicity for sales teams
ActiveCampaign unggul dalam hal: Email automation, marketing segmentation
Pipedrive menang dalam hal: Affordability, focused sales workflow
HubSpot unggul dalam hal: Free CRM tier, marketing and sales all-in-one
Pipedrive vs ClickFunnels
Pipedrive menang dalam hal: Deal management, contact tracking
ClickFunnels unggul dalam hal: Sales funnel building, landing pages
Pipedrive vs Rakyat
Pipedrive menang dalam hal: Automation features, reporting depth
Folk menang dalam hal: Lightweight design, simplicity for small teams
Pipedrive vs Seketika
Pipedrive menang dalam hal: Full CRM functionality, deal tracking
Menang secara instan dalam hal: Email dingin jangkauan dalam skala besar
Pipedrive vs KlikUp
Pipedrive menang dalam hal: Sales pipeline visualization, CRM depth
ClickUp unggul dalam hal: Project management, task flexibility
Pipedrive menang dalam hal: Sales focus, AI assistant
CRM menang pada hari Senin dalam hal: Customizable boards, project visibility
Pipedrive vs Kapsul CRM
Pipedrive menang dalam hal: Reporting, automation, integrations
Capsule CRM unggul dalam hal: Kesederhanaan untuk tim yang sangat kecil
Pipedrive menang dalam hal: Pipeline UX, ease of use
Insightly unggul dalam hal: Project management post-sale
Pipedrive menang dalam hal: Integration marketplace, simplicity
Freshsales menang dalam hal: Built-in phone calls, AI lead scoring
Pipedrive vs Salesforce
Pipedrive menang dalam hal: Ease of use, affordability for SMBs
Salesforce unggul dalam hal: Enterprise customization, platform depth
Pipedrive vs Zendesk
Pipedrive menang dalam hal: Sales pipeline management, deal tracking
Zendesk unggul dalam hal: Customer support ticketing, service workflows
More of Salesmate Compared
Here’s how Salesmate stacks up against other competitors:
Salesmate wins on: CRM simplicity, lower starting price
GoHighLevel menang dalam hal: Marketing automation, agency features
Salesmate wins on: Built-in calling, shared team inbox
Keap menang berdasarkan: Email marketing automation depth
Salesmate wins on: Built-in phone tools, sales pipeline focus
ActiveCampaign unggul dalam hal: Marketing automation, email segmentation
Salesmate wins on: Built-in calling tools, pricing transparency
HubSpot unggul dalam hal: Free CRM tier, brand recognition
Cara Menggunakan Tabel Terhubung
Salesmate wins on: Full CRM with deal management
ClickFunnels unggul dalam hal: Funnel building and landing pages
Salesmate wins on: Communication tools, reporting features
Folk menang dalam hal: Lightweight feel for micro-teams
Salesmate wins on: Full CRM capabilities, deal tracking
Menang secara instan dalam hal: Cold email volume and deliverability
Salesmate wins on: Sales-specific CRM tools, built-in calling
ClickUp unggul dalam hal: Task management, team collaboration
Salesmate wins on: Built-in SMS and calling
CRM menang pada hari Senin dalam hal: Visual project board flexibility
Salesmate wins on: Communication tools, automation features
Capsule CRM unggul dalam hal: Simplicity, lower starting cost
Salesmate wins on: Built-in calling, modern UI
Insightly unggul dalam hal: Post-sale project tracking
— Tautkan data di seluruh dokumen Anda CRM
Salesmate wins on: Pricing transparency, web forms
Freshsales menang dalam hal: AI lead scoring, free plan availability
Salesmate wins on: Affordability, easier setup
Salesforce unggul dalam hal: Enterprise scale, deep customization
— Lihat data sesuai keinginan Anda
Salesmate wins on: Sales pipeline and deal management
Zendesk unggul dalam hal: Customer support and ticketing workflows
Pertanyaan Yang Sering Muncul
CRM apa yang lebih baik daripada Pipedrive?
HubSpot offers a generous free CRM tier that many small teams prefer over Pipedrive’s entry plan. Salesforce is more powerful for large enterprises. But for most growing sales teams, Pipedrive remains one of the best options for its ease of use and visual pipeline.
Salesmate digunakan untuk apa?
Salesmate is used for managing sales pipelines, tracking deals, and communicating with prospects all in one place. It stands out for its built-in calling, SMS, and shared inbox features. Small and growing sales teams use it to replace multiple separate tools.
How does Pipedrive vs Salesmate compare for bisnis kecil?
Pipedrive is better for small businesses that want a simple, affordable CRM focused on closing deals. Salesmate suits small businesses that also need communication tools like calling and SMS built into their CRM. Both offer free trials so you can test before committing.
How much does Pipedrive cost a month?
Pipedrive’s plans start at $14/user/month for the Lite plan and go up to $69/user/month for the Ultimate plan when billed annually. Add-ons like email campaigns or calling tools cost extra. Most growing teams end up on the Growth or Premium plan.
Apakah Pipedrive mirip dengan Salesforce?
Pipedrive and Salesforce are both CRM tools but they target very different audiences. Pipedrive is built for simplicity and works best for small to medium sales teams. Salesforce is an enterprise platform with far more customization, complexity, and cost.
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