⚡ Quick Verdict:
- Harga: HubSpot starts at $15/seat/month and offers a free plan. Salesforce starts at $25/user/month with no free tier.
- Cocok untuk: HubSpot suits small and midsize businesses. Salesforce suits enterprise customers with complex needs.
- Perbedaan utama: HubSpot wins on ease of use and native marketing. Salesforce wins on customization and advanced reporting.
- Our pick: Salesforce rates higher for power users. But HubSpot is the smarter pick for most bisnis kecil.
HubSpot and Salesforce are the top two names in CRM software.
Both handle customer relationship management to organize your customer data and strengthen customer relationships.
But they solve different problems for different teams.
HubSpot focuses on ease of use and a unified all-in-one experience.
Salesforce focuses on deep customization and enterprise-scale power.
This HubSpot vs Salesforce guide shows which one fits your sales process.
Tinjau
This HubSpot vs Salesforce CRM comparison covers pricing, features, and ease of use.
We also break down who each CRM platform works best for.
Our sources include published specs, documentation, and G2 reviews.
Kita penulis also spent hands-on time inside HubSpot CRM.
By the end, you will know which CRM platform fits your sales team.
Apa itu HubSpot?
HubSpot is a CRM platform built for sales and marketing teams.
It brings contact management, deals, and email into one tool.
The HubSpot Sales Hub handles your pipeline and follow-ups.
The HubSpot Marketing Hub runs your inbound marketing and campaigns.
Most teams pick HubSpot CRM for its clean, user friendly interface.
It helps small businesses start selling fast without technical setup.
HubSpot
HubSpot pairs a free CRM with native marketing tools. It is the easy pick for small teams that want sales and marketing in one place.
Harga HubSpot
Here is what HubSpot costs in 2026. Let’s break it down.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Alat Gratis | $0/bulan | Startups testing a free CRM |
| Pusat Pemasaran Pemula | $15/kursi/bulan | Tim pemasaran kecil |
| Platform Pelanggan Pemula | $15/kursi/bulan | Sales and marketing in one bundle |
| Pusat Pemasaran Profesional | $800/kursi/bulan | Scaling teams needing automation |
Pricing verified June 2026.
Uji coba gratis: HubSpot gives a 14-day free trial on paid plans. The free CRM never expires and needs no credit card.
Garansi uang kembali: HubSpot does not advertise a blanket refund window. You can downgrade to the free plan anytime.
📌 Catatan: HubSpot pricing scales as you add seats to the account. The free plan includes core CRM, live chat, and email marketing.
⚠️ Peringatan: HubSpot charges about 10% more for month-to-month billing versus annual. Our research notes also list a Professional tier near $500/month and an Enterprise tier near $1,500/month for bundled hubs, so confirm the exact bundle on HubSpot’s pricing page before you buy.
Key Benefits of HubSpot
Here is what makes HubSpot worth considering:
- Free CRM Plan: HubSpot offers a free plan for basic CRM needs. It covers contact management, live chat, and email marketing.
- Native Marketing Automation: The HubSpot Marketing Hub lives inside the CRM. This makes it best-in-class for marketing automation and inbound marketing.
- Fast Time-to-Value: Teams can start selling right away. No technical specialists are needed to set up sales processes.
- Breeze AI on Every Plan: HubSpot’s Breeze AI works across all plans, including the free tier. It handles daily sales automation tasks in a plug-and-play way.
- Curated App Marketplace: HubSpot offers around 1,000 app integrations. The experience feels cleaner than larger marketplaces.
- Dynamic Lead Capture: HubSpot shines at lead generation and lead management. Forms and chat feed straight into your sales pipeline.
What Our Team Noticed
Our writer signed up for HubSpot and spent several days inside the platform. Here is what stood out from that hands-on time:
HubSpot Pros & Cons
✅ Kelebihan
- Free plan covers core CRM, live chat, and email marketing
- User friendly platform that new teams learn fast
- Native marketing tools aligned with sales in one place
- Breeze AI features available across every plan
❌ Kekurangan
- Sales forecasting sits behind a second-tier plan or above
- Fewer app integrations than Salesforce’s marketplace
- Costs climb quickly as you add seats and hubs
Apa itu Salesforce?
Salesforce is a complex CRM built for large sales teams.
It offers tools for sales, service, and marketing at scale.
Salesforce Sales Cloud runs your pipeline, deals, and forecasts.
The Salesforce CRM is known for deep customization options.
Power users can tailor every workflow to their sales process.
That control is why enterprise customers trust Salesforce.
Salesforce features span sales features, analytics features, and performance management, with the Enterprise plan adding the deepest controls.
Salesforce
Salesforce gives power users unmatched control. It is the choice for enterprise customers who need deep customization and advanced reporting.
Harga Salesforce
Berikut adalah perkiraan biaya Salesforce pada tahun 2026. Mari kita uraikan.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Hal-hal penting | $25/pengguna/bulan | Small teams starting with Sales Cloud |
| Profesional | $75/pengguna/bulan | Growing sales teams needing more control |
| Perusahaan | $150/pengguna/bulan | Enterprise customers with complex needs |
Pricing verified June 2026.
Uji coba gratis: Salesforce gives a 30-day free trial. There is no permanent free plan like HubSpot’s.
Garansi uang kembali: Salesforce plans are billed annually. Refund terms depend on your signed contract.
📌 Catatan: Salesforce pricing charges per user per month. Costs can climb fast once you add advanced features and extra clouds.
⚠️ Peringatan: Our research notes list a Professional tier near $80/user/month and an Enterprise tier near $165/user/month. These differ from the figures above, so check Salesforce’s current pricing page before you commit to a contract.
Manfaat Utama Salesforce
Here is what makes Salesforce worth considering:
- Kustomisasi Mendalam: Salesforce lets you tailor the platform to specific bisnis needs. Power users get unmatched control over every record.
- Pelaporan Tingkat Lanjut: Salesforce builds sales reporting and sales forecasting into the platform. Its reporting and analytics give teams actionable insights.
- Einstein Predictive AI: Einstein powers predictive analytics and predictive lead scoring. It needs more data setup but rewards you with deeper modeling.
- 4,000+ App Integrations: The AppExchange marketplace offers over 4,000 app integrations. That is far more than most CRM tools provide.
- Territory and Forecast Control: Salesforce offers territory management and collaborative forecasting. It also supports granular revenue forecasting for large teams.
- Service Cloud Support: Service Cloud handles high-volume enterprise case operations. It gives more channels than HubSpot’s Service Hub.
What Our Team Noticed
Note: We have not had extensive hands-on time with Salesforce yet. The points above come from Salesforce documentation, published specs, and G2 reviews. G2 reviews highlight the depth of its sales analytics, while also flagging a steep learning curve for new users.
Kelebihan & Kekurangan Salesforce
✅ Kelebihan
- Unmatched customization and control for power users
- Advanced reporting and forecasting built into the platform
- Over 4,000 app integrations on the AppExchange
- Einstein AI delivers deep predictive analytics
❌ Kekurangan
- Steep learning curve that small teams may struggle with
- No free plan and higher per-user pricing
- Marketing features sit in separate paid packages
Perbandingan Fitur
Ready to compare HubSpot vs Salesforce feature by feature?
We will look at eight areas that matter most to sales and marketing teams. Each one shows how the two CRM tools handle the same job differently.
| Fitur | HubSpot | Salesforce |
|---|---|---|
| Harga Mulai | $15/kursi/bulan | $25/pengguna/bulan |
| Paket Gratis | ✅ | ❌ |
| Native Marketing Automation | ✅ | ❌ (separate package) |
| Peramalan Penjualan Tingkat Lanjut | ⚠️ Second tier+ | ✅ |
| AI on All Plans | ✅ Breeze AI | ❌ Tier-based Einstein |
| Integrasi Aplikasi | ~1,000 | 4,000+ |
| Territory Management | ❌ | ✅ |
| Uji Coba Gratis | Adakah yang lebih baik daripada HeyGen? | 30 hari |
| Terbaik untuk | Small & midsize businesses | Enterprise customers |
1. Contact and Lead Management
HubSpot: HubSpot centralizes customer data with strong contact management and lead management. It excels at dynamic lead capture, feeding forms and chat straight into your sales pipeline. New users navigate it quickly.
Salesforce: The Salesforce CRM platform handles contacts, deals, and opportunity management at scale. Its records hold deep custom fields. Larger sales teams get collaboration tools that help manage complex sales opportunities.
2. Sales and Workflow Automation
HubSpot: HubSpot brings sales automation and workflow automation into a simple pembangun. You can trigger emails, tasks, and deal stages without code. This speeds up repetitive sales processes for small teams.
Salesforce: Salesforce offers deeper workflow automation for power users. You can build custom-coded rules and approval flows. The trade-off is a steeper setup that often needs a specialist.
⚠️ Peringatan: Salesforce automation is powerful but rarely plug-and-play. Budget time for configuration before your sales team relies on it.
3. Reporting, Analytics, and Sales Forecasting
HubSpot: HubSpot dashboards are clear and easy to read. Sales reporting covers your key metrics out of the box. But sales forecasting sits in Sales Hub Professional or above, not the entry plan.
Salesforce: Salesforce builds advanced reporting and analytics into the platform. Its sales forecasts, collaborative forecasting, and recurring revenue tracking are stronger. The standard dashboard turns sales data into actionable insights.
4. AI and Predictive Analytics
HubSpot: HubSpot’s Breeze AI is easy to use and well-integrated across all plans, including the free tier. It handles daily tasks like drafting emails and summarizing customer interactions. The focus is speed, not deep configuration.
Salesforce: Salesforce Einstein AI is more powerful for predictive analytics and predictive lead scoring. It also adds conversation intelligence for call review. Einstein needs more data setup, and its AI features are tier-based.
5. Marketing and Inbound Tools
HubSpot: The HubSpot Marketing Hub is best-in-class for marketing automation. It runs marketing campaigns, inbound marketing, and email from inside the CRM. Sales and marketing features stay aligned natively across plans.
Salesforce: Salesforce marketing features live in separate packages. To match HubSpot’s depth, you add Marketing Cloud as a separate platform. This gives reach but raises cost and complexity.
6. Customer Support and Service
HubSpot: HubSpot’s Service Hub is accessible for smaller teams. It covers tickets, live chat, and a knowledge base. The setup is light and quick to launch.
Salesforce: Salesforce Service Cloud is more effective for high-volume enterprise case operations. It adds more channels and advanced ticketing. Salesforce customer support options are generally more extensive than HubSpot’s.
7. Email and Campaign Templates
HubSpot: HubSpot ships ready-made templates for content and email. You can arrange landing pages and sequences with a visual editor. It is friendly for marketing teams without designers.
Salesforce: Salesforce email templates support detailed personalization fields. Sales professionals can map them to records and triggers. The control is high, but the editor feels more technical.
8. App Integrations and Development
HubSpot: HubSpot’s App Marketplace offers around 1,000 app integrations. It is smaller than Salesforce’s but feels curated and user friendly. Setup for e-commerce and common tools is quick.
Salesforce: Salesforce provides over 4,000 app integrations on AppExchange. Agentforce adds Aplikasi AI development for custom builds. This depth is unmatched for enterprise customers with niche needs.
9. Harga & Biaya
Mari kita bandingkan paket harga tersebut secara berdampingan.
| Rencana | HubSpot | Salesforce |
|---|---|---|
| Bebas | $0/bulan | ❌ Tidak ada paket gratis |
| Pintu masuk | $15/kursi/bulan | $25/pengguna/bulan |
| Tingkat Menengah | $800/seat/month (Marketing Hub Pro) | $75/pengguna/bulan (Profesional) |
| Tingkat Teratas | Enterprise bundles (custom) | $150/pengguna/bulan (Perusahaan) |
HubSpot: HubSpot pricing scales as you add seats. The free plan and $15 entry point make it friendly for small businesses. Salesforce pricing starts higher with no free option.
Salesforce: Salesforce charges per user per month and bills annually. Costs grow with advanced features and extra clouds. For enterprise customers, that spend buys control HubSpot cannot match.
Skenario yang Berbeda
| Jika Anda Membutuhkan… | Memilih | Mengapa |
|---|---|---|
| CRM gratis untuk memulai. | HubSpot | Salesforce has no free plan |
| Native marketing automation | HubSpot | Built into the CRM |
| Pelaporan tingkat lanjut | Salesforce | Forecasting built in |
| Deep customization | Salesforce | Tailor every workflow |
| Pengaturan yang ramah bagi pemula | HubSpot | Gentle learning curve |
| Operasi skala perusahaan | Salesforce | Service Cloud and 4,000+ apps |
💰 Anggaran Anda
HubSpot is more budget-friendly with a free plan and a $15 entry point. Salesforce pricing starts at $25 per user and climbs with advanced features.
🔌 Susunan Teknologi Anda
Salesforce wins on raw choice with 4,000+ app integrations. HubSpot offers around 1,000 apps in a cleaner, more curated marketplace.
📝 Proses Penjualan Anda
Simple, fast sales processes fit HubSpot best. Hyper-complex workflows and territory management favor Salesforce.
🎓 Tingkat Pengalaman Anda
HubSpot suits teams with little CRM experience. Salesforce has a steep learning curve that rewards power users.
🆓 Uji Coba dan Demo Gratis
Salesforce offers a 30-day free trial. HubSpot gives a 14-day trial plus a free plan you can keep forever.
🛟 Opsi Dukungan
Salesforce customer support options run deeper for enterprise needs. HubSpot support is lighter but easier for small teams to reach.
Panduan Pengalihan
Already using one of these CRM tools? Here is what to expect if you switch.
🔄 Switching from HubSpot to Salesforce?
✅ Apa yang akan Anda peroleh:
- Deeper customization and granular revenue forecasting
- Territory management for large sales teams
- Over 4,000 app integrations on AppExchange
❌ Apa yang akan Anda rugikan:
- The free CRM plan
- Native marketing automation across all tiers
- The gentle, beginner-friendly setup
📋 Cara beralih:
- Export your contacts and deals from HubSpot
- Create a Salesforce account and map your fields
- Import data into Salesforce and rebuild workflows
🔄 Switching from Salesforce to HubSpot?
✅ Apa yang akan Anda peroleh:
- A free plan and a lower entry price
- Native marketing tools aligned with sales
- Faster time-to-value with less setup
❌ Apa yang akan Anda rugikan:
- Einstein’s deep predictive analytics
- Territory management and collaborative forecasting
- The largest app marketplace in the category
📋 Cara beralih:
- Export your records and reports from Salesforce
- Create a HubSpot account and import data
- Set up pipelines and connect your marketing tools
What Our Review Didn’t Cover
This comparison focused on small businesses and midsize businesses. We did not test enterprise SSO, custom-coded Apex builds, or bulk licensing. Our hands-on time was limited to HubSpot, so Salesforce notes lean on documentation and G2 reviews. Pricing reflects June 2026 figures and may change. If you manage hundreds of seats, your priorities may differ from what we covered here.
Keputusan Akhir
| Kategori | Pemenang |
|---|---|
| 💰 Harga | HubSpot |
| 🚀 Fitur Utama | Salesforce |
| 📊 Pelaporan & Analisis | Salesforce |
| 🤖 AI & Predictive Analytics | Salesforce |
| 👶 Kemudahan Penggunaan | HubSpot |
| 🔌 Integrasi | Salesforce |
| 🏆 Pemenang Keseluruhan | Salesforce |
🏆 PEMENANG: SALESFORCE
Salesforce wins 4 out of 6 categories.
Cocok untuk: Large enterprises, complex customization, advanced sales analytics
HubSpot and Salesforce are two very different CRM products.
Salesforce and HubSpot both centralize sales data, yet many buyers still compare Salesforce HubSpot results side by side before deciding.
Salesforce is the more powerful CRM platform for enterprise customers. Its customization, advanced analytics, and forecasting earn the higher rating.
HubSpot is the user friendly platform built for business growth on a budget. It aligns sales and marketing teams in one place from day one.
For most small businesses in 2026, HubSpot is the smarter starting point. You get fast time-to-value without hiring specialists.
If you need unlimited customization and complex data modeling, Salesforce is the better choice. Pick the CRM that matches your stage, not just its rating.
More of HubSpot Compared
Here is how HubSpot stacks up against other competitors:
HubSpot vs Pipedrive
HubSpot unggul dalam hal: Native marketing tools, free CRM plan, broader all-in-one scope
Pipedrive menang dalam hal: Cheaper paid tiers, simpler pipeline focus, faster deal-only setup
HubSpot vs Kampanye Aktif
HubSpot unggul dalam hal: Unified CRM and sales hub, cleaner interface, stronger reporting and analytics
ActiveCampaign unggul dalam hal: Lower email pricing, deeper automation recipes, more granular segmentation
HubSpot unggul dalam hal: Inbound marketing depth, mature email tools, larger app marketplace
CRM menang pada hari Senin dalam hal: Flexible boards, lower seat cost, easier project-style views
HubSpot vs Keap
HubSpot unggul dalam hal: Free entry tier, modern dashboards, smoother onboarding for new teams
Keap menang berdasarkan: Built-in invoicing, tighter small-business billing, simpler all-in-one for solopreneurs
Perbandingan Lebih Lanjut tentang Salesforce
Here is how Salesforce stacks up against other competitors:
Salesforce unggul dalam hal: Deeper enterprise scale, 4,000+ AppExchange apps, stronger Einstein analytics
Zoho CRM unggul dalam hal: Far lower pricing, gentler learning curve, generous lower tiers for small teams
Salesforce unggul dalam hal: Granular revenue forecasting, territory management, advanced reporting depth
Pipedrive menang dalam hal: Quick setup, lower cost per seat, focused pipeline simplicity
Salesforce unggul dalam hal: Enterprise customization, Service Cloud depth, larger integration catalog
Freshsales menang dalam hal: Budget pricing, built-in phone and email, simpler day-one onboarding
Pertanyaan Yang Sering Muncul
Mana yang lebih baik, HubSpot atau Salesforce?
It depends on your size. HubSpot is better for small businesses that want ease of use and a free plan. Salesforce is better for enterprises needing deep customization.
Apa perbedaan antara HubSpot dan Salesforce CRM?
HubSpot is an all-in-one CRM with native marketing and a free tier. Salesforce is a complex CRM built for customization, advanced reporting, and enterprise scale.
Apa saja kekurangan dari HubSpot CRM?
HubSpot costs rise fast as you add seats and hubs. Sales forecasting sits behind higher tiers. It also offers fewer integrations than Salesforce’s marketplace.
Apakah Salesforce memiliki HubSpot?
No. Salesforce does not own HubSpot. They are separate, independent companies and the two biggest competitors in the CRM software market.
Siapakah pesaing terbesar HubSpot?
Salesforce is HubSpot’s biggest competitor. Both rank as the top two CRM platforms, though HubSpot targets small businesses while Salesforce targets enterprise customers.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 