⚡ Quick Verdict:
- Harga: Freshsales starts at $9/user/month vs Nimble CRM at $24.90/user/month
- Cocok untuk: Freshsales for sales teams that need AI-powered otomasi, Nimble CRM for small business teams focused on relationship management
- Perbedaan utama: Freshsales offers a full AI co-pilot (Freddy AI) and built-in phone, email, and chat. Nimble CRM unifies contacts from Microsoft 365, Google Workspace, and social media into a single relationship-focused crm.
- Our pick: Freshsales for most users — it’s cheaper, includes a free plan for up to 3 users, and gives sales teams more automation out of the box.
Choosing between Freshsales vs Nimble CRM comes down to one pertanyaan.
Do you need a sales-focused crm software with AI automation?
Or do you want a relationship-focused crm that unifies social and business data?
Both are popular customer relationship management platforms.
But they target very different users and business processes.
This comparison breaks down both tools to help you choose.
Tinjau
This comparison covers pricing, features, and ease of use.
We also break down who each crm software works best for.
Our sources include published specs, documentation, and G2 reviews.
Kita penulis also spent hands-on time with Nimble CRM directly.
Observations on Freshsales come from documentation and review platforms.
By the end, you’ll know which crm fits your business.
Apa itu Freshsales?
Freshsales is an AI-powered crm software from Freshworks.
It helps sales teams manage leads, deals, and customer data.
The platform was launched in 2016 as the second major Freshworks product.
It includes built-in phone, email, chat, and SMS in a unified kotak-masuk.
Most users choose Freshsales for its excellent value and Freddy AI co-pilot.
It also integrates seamlessly with other freshworks products.
Freshsales
AI-powered freshsales crm for sales teams. Includes Freddy AI lead scoring, visual sales pipelines, and a 21-day free trial. Excellent value for medium sized businesses.
Harga Freshsales
Here’s what Freshsales costs in 2026.
The platform offers a tiered pricing structure.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Bebas | $0 | Up to 3 users testing the platform |
| Pertumbuhan | $9/pengguna/bulan | Tim kecil yang memulai dengan otomatisasi penjualan |
| Pro | $39/pengguna/bulan | Growing sales teams needing Freddy AI |
| Perusahaan | $59/pengguna/bulan | Tim penjualan besar dengan kebutuhan yang canggih. |
Pricing verified May 2026.
Uji coba gratis: Yes, 21-day free trial across all paid tiers. No credit card required to start a new account.
Garansi uang kembali: Freshworks does not advertise a standard money-back guarantee. Cancel any time during the trial without charge.
📌 Catatan: Freshsales pricing has dropped significantly over the years. The Growth plan is now 2 to 3 times lower than its earlier tiers, which makes Freshsales an excellent value for small and medium sized businesses.
⚠️ Peringatan: Some Freshsales add ons (like extra Freddy AI sessions or extra workflows) are billed separately. Check the pricing page before you create a new account so you know what is included.
Manfaat Utama Freshsales
Here’s what makes Freshsales worth considering:
- Freddy AI Co-Pilot: Freddy AI scores leads, predicts deal risks, and suggests the next best action to close deals. It improves conversion rates by scoring leads based on behavior and profile.
- Tampilan Pelanggan 360 Derajat: Freshsales centralizes customer data and provides a complete history of every touchpoint. Sales teams get a full timeline of customer interactions in one place.
- Alur Penjualan Visual: Freshsales features a visual pipeline management system that uses Kanban boards. You can track deal progress and identify bottlenecks at a glance.
- Komunikasi Terintegrasi: The freshsales crm includes built-in phone, email, chat, and SMS within a unified inbox. It also connects with WhatsApp Business, Facebook Messenger, and LINE.
- Paket Gratis untuk Tim Kecil: Freshsales offers a free plan for up to 3 users with most core features included. New customers can also start a 21-day free trial across paid tiers.
- Marketing Automation Add-On: Freshsales is tightly integrated with Freshmarketer, the marketing automation software from Freshworks. You can run personalized marketing campaigns from the same platform.
What Our Team Noticed
Note: We haven’t had extensive hands-on time with Freshsales yet. The information here is based on Freshworks’ published documentation, the Freshsales website, and verified G2 and Capterra reviews. Users score Freshsales an average of 4.5/5 on these review platforms, citing the intuitive interface and Freddy AI as standout strengths. The most common complaint in reviews is that navigation can feel cluttered and that the platform offers fewer integrations than larger competitors.
Kelebihan & Kekurangan Freshsales
✅ Kelebihan
- Free plan for up to 3 users with most features included
- Freddy AI scores leads and suggests next best actions
- Built-in phone, email, chat, and SMS in a unified inbox
- 21-day free trial across all paid plans, no credit card required
- 24/5 support across all plans via phone, chat, and email
❌ Kekurangan
- Cluttered navigation and slow loading times reported by users
- Around 385 integrations — fewer than HubSpot or Salesforce
- Limited native connectors with third-party solutions outside Freshworks
Apa itu Nimble CRM?
Nimble CRM is a relationship-focused crm for small business teams.
It helps users manage contacts, deals, and follow ups in one place.
The platform is built around a unified relationship management platform model.
Nimble integrates directly with Microsoft 365 and Google Workspace.
It automagically builds rich contact records using social media insights.
Most users choose Nimble for nurturing relationships and prospecting on LinkedIn.
Nimble CRM
A smart crm that unifies contacts from Microsoft 365, Google Workspace, and social media. Built for business professionals who depend on relationship management. Includes a 14-day free trial.
Harga Nimble CRM
Berikut biaya Nimble CRM pada tahun 2026.
Nimble’s pricing is simpler than most crm tools.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Business Plan (annual) | $24,90/pengguna/bulan | Small business teams paying yearly |
| Business Plan (monthly) | $29,90/pengguna/bulan | Teams that prefer month-to-month billing |
| Extra Contact Storage | +$10/month per 10,000 | Teams that exceed the 25,000 contact limit |
Pricing verified May 2026.
Uji coba gratis: Yes, 14-day free trial. No credit card required to create a new account.
Garansi uang kembali: Nimble does not advertise a refund window after the trial. Cancel any time before the trial ends to avoid charges.
📌 Catatan: Nimble offers a single pricing plan that includes all features. This makes Nimble’s pricing easier to understand than tools with three or four tiers.
⚠️ Peringatan: Nimble CRM allows up to 25,000 contacts per nimble account. Each extra 10,000 contacts costs an additional $10 per month, so plan storage carefully if you have a large list of all your contacts.
Manfaat Utama Nimble CRM
Here’s what makes Nimble CRM worth considering:
- Manajemen Hubungan Terpadu: Nimble menyatukan kontak membayangkan from Microsoft 365, Google Workspace, and social media into a single relationship management platform. No more siloed contacts spread across tools.
- Catatan Kontak yang Diperkaya Secara Otomatis: Nimble automagically builds existing contact records with social and business data. The system enriches contacts with social insights and delivers valuable company information automatically.
- Aplikasi Nimble Prospector: The nimble prospector lets you capture contact details from any web page or LinkedIn profile. It adds them straight to your nimble contacts without manual data entry.
- Dasbor Halaman Hari Ini: The today page dashboard gives instant access to upcoming activities, deals, and engagement opportunities. It is a daily overview built for business professionals nurturing relationships.
- Pesan Grup: Nimble supports group messages with open and click tracking. Business plan users can send up to 1,000 group messaging emails per month.
- Manajemen Saluran Pipa: Nimble offers customizable, visual sales pipelines for tracking deals and managing people related processes. You can quickly create deals and move them through stages with drag-and-drop Kanban boards. The dashboard surfaces fresh contact insights for every open deal so reps know exactly where to focus.
- Manajemen Hubungan yang Lebih Baik: Nimble’s better relationship management approach is built around team collaboration and long-term customer retention rather than one-shot deals. As a contact management software platform, it keeps every conversation, note, and follow-up linked to the same person.
What Our Team Noticed
Our writer signed up for Nimble CRM and spent several days exploring the platform. Here’s what stood out from that hands-on time:
Kelebihan & Kekurangan Nimble CRM
✅ Kelebihan
- Single pricing plan that includes all features
- Excellent contact search and communication history
- Strong Microsoft 365 and Google Workspace integration
- Nimble Prospector captures contact details from the web
- Up to 1,000 personalized group messages per month
Perbandingan Fitur
Ready to dive into a detailed comparison of Freshsales vs Nimble CRM? We’ll explore nine key features to help you determine which platform best suits your needs.
| Fitur | Freshsales | Nimble CRM |
|---|---|---|
| Harga Mulai | $9/pengguna/bulan | $24,90/pengguna/bulan |
| Paket Gratis | ✅ Hingga 3 pengguna | ❌ Hanya uji coba 14 hari |
| Memungkinkan Anda menjaga semua data Anda tetap pribadi dan aman secara default. | ✅ Freddy AI | ✅ Pemasaran Email AI |
| Manajemen Kontak | ✅ | ✅ With social enrichment |
| Alur Visual | ✅ Kanban | ✅ Kanban |
| Telepon & SMS bawaan | ✅ | ❌ |
| Microsoft 365 / Google Workspace | ✅ Dasar | ✅ Integrasi mendalam |
| Integrasi Asli | ~385 apps | ~140 apps + Zapier |
| Mobile App (iOS & Android) | ✅ | ✅ (iOS rated higher) |
| Terbaik untuk | Tim penjualan | Tim yang berfokus pada hubungan |
1. Manajemen Kontak
Penjualan Baru: Freshsales centralizes customer data and provides a 360-degree customer view with a complete history of every touchpoint. The platform builds a full timeline of customer interactions including emails, calls, chats, and notes. It works well for sales teams that want all communications in one record.
Nimble CRM: Nimble delivers richer contact records by pulling social and business data automatically. Each contact details record shows social profiles, mutual connections, recent posts, and company name information. This relationship management nimble approach is what makes the smart crm useful for business growth.
2. AI and Lead Scoring
Penjualan Baru: Freddy AI offers recommendations for the next best action to close deals. It scores leads based on behavior and profile, predicts deal risks, and improves conversion rates. This is the strongest AI co-pilot in the freshsales crm at this price point.
Nimble CRM: Nimble focuses AI on email marketing and contact enrichment rather than full lead scoring. The system enriches contacts with social media insights and delivers valuable company data on the contact card. It does not match Freddy AI on scoring or deal-risk predictions.
3. Manajemen Saluran Pipa
Penjualan Baru: Freshsales features visual sales pipelines with drag-and-drop Kanban boards. You can track deal progress, identify bottlenecks, and customize stages per pipeline. Multiple sales pipelines can run side by side for different products or regions.
Nimble CRM: Nimble offers customizable, visual pipelines for tracking deals and people related processes. The Kanban view is clean and easy to learn, but advanced sales activities pelaporan is lighter than Freshsales. It is enough for bisnis kecil managing a single sales pipeline.
4. Communication and Outreach
Penjualan Baru: The freshsales crm includes built-in phone, email, chat, and SMS capabilities within a unified inbox. It also integrates with WhatsApp Business, Facebook Messenger, and LINE for omnichannel communication. Sales teams can call leads directly from the platform.
Nimble CRM: Nimble includes a unified inbox and personalized group messaging. Business plan users can send up to 1,000 group messages per month with open and click tracking. There is no built-in phone, so suara and SMS need a separate tool.
5. Otomatisasi Alur Kerja
Penjualan Baru: Freshsales automates repetitive tasks so sales reps can focus on selling. Sales sequences send drip emails automatically, and workflow rules trigger task creation, email alerts, or field updates. The system also supports event tracking and one-click phone dialing.
Nimble CRM: Nimble includes workflow templates and a workflow system for handling tasks systematically. Users can automate aspects of task management, create tasks for any team member, and trigger follow ups based on custom fields. Marketing automation is lighter than Freshsales.
6. Integrasi
Penjualan Baru: Freshsales offers around 385 integrations and apps at the time of writing. It connects with Google, Microsoft 365, Slack, and Zoom and integrates seamlessly with other freshworks products like Freshdesk and Freshmarketer. Native connectors with third-party solutions outside Freshworks remain limited.
Nimble CRM: Nimble integrates directly with Google Workspace and Microsoft 365 with two-way contact sync (Microsoft is two-way, Google is one-way). It can integrate with over 140 SaaS applications and social media platforms but requires Zapier or Berpasir for many connections. Nimble integrates well where it matters most for relationship management.
7. Pelaporan dan Analisis
Penjualan Baru: Freshsales provides around a dozen predefined sales reports that are fully customizable. Reports cover team performance, revenue forecasting, sales activities, and AI insights from Freddy AI. The reports help managers track closing deals at every stage of sales pipelines.
Nimble CRM: Nimble’s reporting is lighter and focused on contact engagement and pipeline value. Analytics highlight areas of potential improvement and tracking dollars per stage. It is enough for nurturing relationships but is not designed for tracking large sales activities programs.
8. Prospecting and Lead Capture
Penjualan Baru: Freshsales offers web forms, sales lead tracking, and event tracking to capture inbound leads. Smart AI Agents qualify leads automatically and route them to the right rep. The platform is built for inbound and outbound sales motions equally.
Nimble CRM: The nimble prospector grabs contact details from any website or LinkedIn page and adds them to nimble contacts in seconds. Web Forms capture website visitors, and enrichment credits give users instant access to extra contact details. This is the strongest sales intelligence feature for outbound prospecting.
9. Aplikasi Seluler dan Aksesibilitas
Penjualan Baru: Freshsales offers a mobile app for iOS and Android that supports offline access and call logging. The app mirrors most desktop features and works for sales reps in the field. App stores list it across both Apple and Google.
Nimble CRM: Nimble CRM is accessible from anywhere via mobile apps for iOS and Android. The mobile app for nimble crm has received better reviews on iOS than Android. The browser extension is the most loved part of the nimble app for daily prospecting.
⚠️ Peringatan: Some Nimble integrations depend on social media APIs that have changed over time. If LinkedIn or X is critical to your workflow, test the connection before you commit to a paid plan.
Harga & Biaya
Mari kita bandingkan paket harga tersebut secara berdampingan.
| Rencana | Freshsales | Nimble CRM |
|---|---|---|
| Bebas | $0 (hingga 3 pengguna) | ❌ |
| Uji Coba Gratis | 21 hari | Adakah yang lebih baik daripada HeyGen? |
| Rencana Masuk | $9/user/month (Growth) | $24.90/user/month (annual) |
| Rencana Jangka Menengah | $39/pengguna/bulan (Pro) | — |
| Rencana Utama | $59/user/month (Enterprise) | — |
Penjualan Baru: Freshsales is by far the cheaper crm. The free plan covers up to 3 users with most features, and the Growth plan starts at $9/user/month. For small business teams on a tight budget, this is excellent value.
Nimble CRM: Nimble’s pricing is on the cheaper end of the relationship-focused crm market but still costs more than Freshsales Growth. The single business plan keeps things simple, but there is no free tier. Nimble’s pricing makes sense if you value contact enrichment over raw cost.
Skenario yang Berbeda
| Jika Anda Membutuhkan… | Memilih | Mengapa |
|---|---|---|
| Anggaran ketat | Freshsales | Free plan + $9 entry tier |
| Built-in phone & SMS | Freshsales | Native phone, email, chat, SMS |
| Relationship focused crm | Nimble CRM | Auto-enriches contact records |
| Microsoft 365 / Google Workspace power user | Nimble CRM | Two-way contact sync |
| Penilaian prospek berbasis AI | Freshsales | Freddy AI predicts deal risk |
| Pencarian prospek di LinkedIn | Nimble CRM | Ekstensi browser Nimble Prospector |
| Ramah untuk pemula | Freshsales | Intuitive interface, free trial |
💰 Anggaran Anda
Freshsales wins on raw cost. The free plan covers up to 3 users, and the entry-level paid plan is $9/user/month — almost three times cheaper than Nimble’s $24.90 starting price.
🔌 Susunan Teknologi Anda
If you live in Microsoft 365 or Google Workspace and depend on social media research, Nimble integrates more deeply. If you also use Freshdesk or Freshmarketer, Freshsales is the better fit because of seamless freshworks products integration.
📝 Proses Penjualan Anda
Outbound sales teams running drip campaigns and SMS will get more out of Freshsales. Consultants and small business teams running people related processes for nurturing relationships will get more out of Nimble.
🎓 Tingkat Pengalaman Anda
Freshsales has an intuitive interface but the platform can feel overwhelming on first login. Nimble’s clean interface and single plan are easier for first-time crm software users.
🆓 Uji Coba dan Demo Gratis
Freshsales offers a 21-day free trial across all paid plans. Nimble offers a 14-day free trial. Either way, no credit card required to test before you buy.
🛟 Opsi Dukungan
Freshsales provides 24/5 support across all plans via phone, chat, and email. Nimble support is mostly email and knowledge base, with chat during business hours.
🔒 Data Privacy and Keamanan
Both platforms encrypt data in transit and at rest. Freshsales is part of a publicly traded company (Freshworks) which gives some buyers extra comfort on long-term security commitments.
Panduan Pengalihan
Sudah menggunakan salah satu alat ini? Berikut yang dapat Anda harapkan jika Anda beralih.
🔄 Switching from Freshsales to Nimble CRM?
✅ Apa yang akan Anda peroleh:
- Auto-enriched contact records with social media insights
- Deeper Microsoft 365 and Google Workspace contact sync
- Nimble Prospector browser extension for LinkedIn prospecting
❌ Apa yang akan Anda rugikan:
- Free plan and the cheaper $9/user Growth tier
- Built-in phone, SMS, and Freddy AI lead scoring
- Tight integration with other freshworks products
📋 Cara beralih:
- Export contacts, deals, and notes from Freshsales as CSV
- Create a new account at Nimble and start the 14-day free trial
- Import the CSV and connect Microsoft 365 or Google Workspace for contact sync
🔄 Switching from Nimble CRM to Freshsales?
✅ Apa yang akan Anda peroleh:
- Free plan for up to 3 users and a much cheaper entry tier
- Freddy AI lead scoring, deal-risk predictions, and next-best-action suggestions
- Built-in phone, SMS, chat, and WhatsApp Business in a unified inbox
❌ Apa yang akan Anda rugikan:
- Auto-enriched social and business data on every contact
- Ekstensi browser Nimble Prospector
- The simplicity of a single-plan crm
📋 Cara beralih:
- Export your nimble contacts and deals from the Nimble account as CSV
- Create a new account at Freshsales (free or 21-day free trial)
- Import contacts and connect email, calendar, and Freshmarketer if you have it
What Our Review Didn’t Cover
This comparison focused on small and medium sized businesses using these tools for everyday sales and marketing. We didn’t test enterprise SSO, custom data residency, or large-scale API throughput. We also didn’t deeply test every Nimble integration, since many depend on Zapier or third-party syncing tools that change over time. If you manage 50+ users or run a regulated industry, your priorities may differ from what we’ve covered.
Keputusan Akhir
| Kategori | Pemenang |
|---|---|
| 💰 Harga | Freshsales |
| 🚀 Fitur Utama | Freshsales |
| 🤖 Kemampuan AI | Freshsales |
| 📞 Alat Komunikasi | Freshsales |
| 👥 Contact Enrichment | Nimble CRM |
| 🔌 Microsoft 365 / Google Workspace | Nimble CRM |
| 👶 Kemudahan Penggunaan | Freshsales |
| 🏆 Pemenang Keseluruhan | Freshsales |
🏆 WINNER: FRESHSALES
Freshsales wins 5 out of 7 categories.
Cocok untuk: Small and medium sized businesses, sales teams that need AI automation, and anyone who already uses freshworks products.
Freshsales and Nimble CRM are two very different products. Freshsales is a sales-first crm software with built-in communications and Freddy AI. Nimble is a relationship management platform that enriches contacts with social and business data automatically.
Nimble CRM is excellent for business professionals who depend on personal outreach and LinkedIn prospecting. The unified relationship management platform model is the perfect crm for consultants and tiny teams.
However, if you need broader sales features and lower pricing, Freshsales is the better choice. The free plan, $9 Growth tier, and Freddy AI together make it the safer pick for most sales teams.
Lebih banyak tentang Freshsales dibandingkan
Here’s how Freshsales stacks up against other crm software competitors:
Freshsales menang dalam hal: Cheaper paid tiers, built-in phone and SMS in the unified inbox, tighter integration with other freshworks products like Freshdesk.
HubSpot unggul dalam hal: Wider marketplace of native add ons, deeper marketing automation tools, larger ecosystem of partner agencies and educational content.
Freshsales menang dalam hal: Cleaner UI, faster setup for sales teams, stronger built-in AI co-pilot via Freddy AI for closing deals.
Zoho CRM unggul dalam hal: Bigger ecosystem of bundled apps, more customization options, and broader options for marketing and finance modules.
Freshsales vs Pipedrive
Freshsales menang dalam hal: Free plan availability, built-in phone and SMS, AI insights from Freddy AI included on higher tiers.
Pipedrive menang dalam hal: Sharper visual sales pipeline focus, simpler learning curve for tiny teams, faster pipeline customization for tracking deals.
Freshsales menang dalam hal: Far cheaper pricing, faster onboarding, intuitive interface that small business teams can pick up without consultants.
Salesforce unggul dalam hal: Massive third-party ecosystem, deeper customization for big enterprise teams, broader AppExchange marketplace.
Perbandingan Lebih Lanjut tentang Nimble CRM
Here’s how Nimble CRM stacks up against other crm tools competitors:
Nimble CRM unggul dalam hal: Auto-enriched contact records with social media data, simpler single-plan pricing, deeper Microsoft 365 contact sync.
HubSpot unggul dalam hal: Free CRM tier with no contact limit at the start, broader marketing automation, larger learning resource library.
Nimble CRM vs Kapsul CRM
Nimble CRM unggul dalam hal: Stronger nimble prospector browser extension, richer social insights on every contact card, group messaging at higher volume.
Capsule CRM unggul dalam hal: Cheaper entry tier, simpler reporting, lighter feature set that small business owners learn faster.
Nimble CRM unggul dalam hal: Better contact enrichment, cleaner today page dashboard, faster setup for solo founders and consultants.
Insightly unggul dalam hal: Stronger project management tools, more advanced workflow automation, deeper integration with QuickBooks untuk penagihan.
Nimble CRM vs Rakyat
Nimble CRM unggul dalam hal: More mature feature set, stronger Microsoft 365 sync, better reporting for tracking dollars and revenue.
Folk menang dalam hal: Sleeker modern interface, lighter setup for tiny teams, fresher takes on contact management for early-stage startups.
Pertanyaan Yang Sering Muncul
Apakah Freshsales itu CRM?
Yes. Freshsales is a cloud-based AI-powered crm from Freshworks. It helps businesses manage sales pipelines, customer interactions, and marketing campaigns from a single platform.
Berapa biaya Nimble per bulan?
Nimble’s pricing is $24.90 per user per month if you pay annually, or $29.90 per user per month if billed monthly. The single business plan includes most features and 25,000 contacts per nimble account.
Apa fungsi Nimble CRM?
Nimble crm is a relationship-focused crm. It unifies contacts from Microsoft 365, Google Workspace, and social media, then enriches every contact with social and business data so you can drive business growth through better follow ups.
Apa saja keunggulan Freshsales?
The biggest advantages are excellent value, Freddy AI lead scoring, and built-in phone, email, chat, and SMS in a unified inbox. Freshsales also offers a free plan for up to 3 users and a 21-day free trial across paid tiers.
Yang mana perangkat lunak CRM terbaik untuk usaha kecil?
For most small businesses, Freshsales is the better starting point because of the free plan and the $9/user Growth tier. Nimble is the perfect crm if you spend most of your day in Microsoft 365 or Google Workspace and need contact enrichment with social media insights.
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