📊 Hasil Tes Kami:
- 🎯 Manajemen Saluran Pipa: Pipedrive offers unlimited customizable pipelines vs Freshsales’ single pipeline on entry plans — Pipedrive menang
- 🤖 Fitur AI: Pipedrive AI Sales Assistant vs Freshsales Freddy AI with predictive lead scoring — Freshsales wins
- 🔌 Integrasi: Pipedrive 350+ native integrations vs Freshsales’ more limited marketplace — Pipedrive menang
- 📞 Built-In Calling: Freshsales has native telephony on all plans vs Pipedrive requiring third-party add-ons — Freshsales wins
- 💰 Nilai yang Sebanding dengan Harga: Freshsales free plan + lower entry price vs Pipedrive’s richer feature set at $14/user/month — Pipedrive wins on features
Memilih yang salah CRM can cost your team weeks of lost productivity.
You need a tool that fits your sales process — not one that forces your team to adapt.
Two of the most popular options for small-to-medium businesses are Pipedrive and Freshsales.
I tested both CRMs hands-on for three weeks to give you a clear, honest verdict.
Tinjau
To give you the most accurate comparison, I tested Pipedrive vs Freshsales on real sales workflows.
I examined pipeline management, AI features, integrations, support quality, and pricing.
Pipedrive is the winner. It scored higher in five of eight categories.
That said, Freshsales has real strengths — especially if you need built-in calling or a free plan.
Apa itu Pipedrive?
Pipedrive is a sales-focused CRM built for teams that live and die by the pipeline.
It gives sales reps a visual, drag-and-drop interface to track deals from first contact to close.
Over 100,000 companies worldwide use Pipedrive to manage their sales process.
Pipedrive
Pipedrive is the go-to CRM for sales teams that need a clean, visual pipeline. With 350+ integrations and a powerful AI Sales Assistant, it helps reps close more deals with less admin work.
Harga Pipedrive
Here’s what Pipedrive costs in 2026. Let’s break it down.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Ringan | $14/pengguna/bulan | Solo sellers and small teams |
| Pertumbuhan | $24/pengguna/bulan | Growing teams needing otomasi |
| Premi | $49/pengguna/bulan | Teams wanting AI and forecasting |
| Terakhir | $69/pengguna/bulan | Enterprise teams needing full control |
Uji coba gratis: Yes — Pipedrive offers a 14-day free trial with no credit card required.
Garansi uang kembali: No official refund policy, but you can cancel before renewal to avoid charges.
📌 Catatan: All paid plans include lead and deal management, full email sync, and an automation pembangun. Higher plans unlock AI features, revenue forecasting, and custom access controls.
⚠️ Peringatan: Pipedrive bills per user, so costs scale quickly as your team grows. Always calculate total team cost before committing to an annual plan.
Manfaat Utama Pipedrive
Here’s why Pipedrive stands out from the competition:
- Manajemen Pipeline Visual: Pipedrive’s drag-and-drop Kanban board makes it easy to track every deal at a glance. You can create unlimited custom pipelines to match any sales process.
- Asisten Penjualan AI: The built-in AI provides personalized tips, deal insights, and performance suggestions. It learns from your data and helps reps prioritize the right activities.
- 350+ Integrasi: Pipedrive connects natively with over 350 tools including Slack, Google Workspace, and Zoom. This makes it the most integration-rich CRM in its price range.
- Full Email Sync: Every plan includes two-way email sync with templates and tracking. You can see when leads open your emails without leaving the CRM.
- Canggih Keamanan Controls: Higher-tier plans include role-based access restrictions and audit logs. This is critical for larger sales teams handling sensitive customer data.
- Terperinci Melaporkan: Pipedrive includes built-in sales reports and dashboards. You can track conversion rates, deal velocity, and team performance without a separate tool.
Kelebihan & Kekurangan Pipedrive
✅ Kelebihan
- Industry-leading visual pipeline with drag-and-drop simplicity
- 350+ native integrations — more than almost any CRM at this price
- AI Sales Assistant gives actionable deal recommendations
- Highly customizable pipelines, fields, and workflows
❌ Kekurangan
- No built-in phone calling — requires a third-party integration
- Phone support only available on Power and Enterprise plans
- Cost adds up fast for larger teams on per-user billing
Apa itu Freshsales?
Freshsales is a CRM from Freshworks designed to bring sales, phone, email, and AI together in one platform.
It’s built for teams that want a full communication stack without juggling multiple tools.
Freshsales includes a free plan for up to three users, making it accessible for startups and small teams.
Freshsales CRM
Freshsales combines CRM, built-in telephony, and Freddy AI into one affordable platform. It’s ideal for teams that want to call, email, and manage leads without switching between apps.
Harga Freshsales
Here’s what Freshsales costs in 2026. Let’s break it down.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Bebas | $0 | Startups and teams of up to 3 users |
| Pertumbuhan | $15/pengguna/bulan | Small teams needing sales automation |
| Pro | $39/pengguna/bulan | Growing teams wanting AI and multi-pipeline |
| Perusahaan | $69/pengguna/bulan | Large teams needing advanced customization |
Uji coba gratis: Yes — Freshsales offers a 21-day free trial of paid features with no credit card required.
Garansi uang kembali: No standard refund policy, but the generous free trial lets you test before you pay.
📌 Catatan: The free plan includes basic contact management and a built-in phone dialer for up to three users. Email marketing, file storage, and automation require a paid upgrade.
⚠️ Peringatan: The Growth plan limits users to a single sales pipeline. You’ll need the Pro plan ($39/user/month) to unlock multiple pipelines — a key feature for growing teams.
Key Benefits of Freshsales
Here’s why Freshsales stands out from the competition:
- Paket Gratis Tersedia: Freshsales offers a free tier for up to three users with basic CRM and calling features. This gives startups a real CRM without any upfront cost.
- Freddy AI Lead Scoring: The Freddy AI engine scores leads based on engagement and predicts deal outcomes. This helps sales reps focus their time on the highest-value opportunities.
- Built-In Telephony: Freshsales includes a native phone dialer on all plans, even the free version. No third-party integration needed to log and make calls directly from the CRM.
- 24/5 Phone Support: Every Freshsales plan includes chat, email, and phone support. This is a major advantage over Pipedrive, which reserves phone support for higher-tier plans only.
- WhatsApp Lead Capture: Freshsales can capture leads directly from WhatsApp conversations. This is a unique channel that Pipedrive doesn’t support natively.
- Otomatisasi Alur Kerja: Freshsales automates email follow-ups, field updates, and lead assignments. Teams save hours each week on repetitive admin tasks.
Freshsales Pros & Cons
✅ Kelebihan
- Free plan available for up to three users
- Built-in phone dialer works on every plan including free
- Freddy AI provides predictive lead scoring and deal insights
- 24/5 phone support on all plans — better than most CRMs
❌ Kekurangan
- Multiple pipelines locked behind the $39/user Pro plan
- Automation tools can feel limited compared to Pipedrive
- Fewer third-party integrations than Pipedrive’s marketplace
Perbandingan Fitur
Ready to dive into a detailed comparison of Pipedrive vs Freshsales?
We’ll explore eight key features to help you determine which CRM best fits your sales team.
| Fitur | Pipedrive | Freshsales |
|---|---|---|
| Harga Mulai | $14/pengguna/bulan | $0 (Paket gratis) |
| Paket Gratis | ❌ | ✅ |
| Visual Pipeline | ✅ Tidak terbatas | ✅ (1 on Growth, multi on Pro+) |
| Built-In Phone | ❌ (3rd party) | ✅ Semua paket |
| Fitur AI | ✅ Asisten Penjualan AI | ✅ Freddy AI |
| Email Sync | ✅ Semua paket | ✅ Semua paket |
| Integrasi Asli | ✅ 350+ | ✅ Terbatas |
| Phone Support | ❌ Higher tiers only | ✅ Semua paket |
| WhatsApp Leads | ❌ | ✅ |
| Terbaik untuk | Pipeline-focused teams | Teams needing built-in comms |
1. Alur Penjualan Visual
Pipedrive: Pipedrive’s drag-and-drop Kanban pipeline is the best in the bisnis. You get unlimited custom pipelines on every paid plan, letting different teams or products run separate sales flows simultaneously.
Penjualan Baru: Freshsales also offers a visual pipeline that shows deals moving through stages in real time. However, the Growth plan restricts you to a single pipeline — you need the $39/user Pro plan to unlock multiple pipelines.
⚠️ Peringatan: If your team runs multiple products or territories, Freshsales’ single-pipeline limit on Growth can be a serious roadblock. Pipedrive gives you unlimited pipelines even on its entry plan.
2. Fitur AI
Pipedrive: Pipedrive’s AI Sales Assistant delivers personalized performance tips, deal risk alerts, and activity suggestions. It learns from your team’s historical data and nudges reps toward the actions most likely to close deals.
Penjualan Baru: Freshsales runs on Freddy AI, which provides predictive lead scoring, deal forecasting, and smart AI agent automation. Freddy actively ranks your leads by likelihood to convert, so reps always know who to call first.
⚠️ Peringatan: Keduanya Alat AI require some historical data to work well. New accounts won’t see full AI benefits for the first few weeks of use.
3. Manajemen Prospek
Pipedrive: Pipedrive includes a dedicated Leads Kotak Masuk that separates unqualified leads from active deals. You can capture leads via web forms, chatbot, or third-party tools and push them into the pipeline when they’re ready.
Penjualan Baru: Freshsales shines at capturing leads from multiple channels including email, phone, web chat, and WhatsApp. Freddy AI then scores each lead automatically, so reps never waste time on cold prospects.
4. Built-In Communication Tools
Pipedrive: Pipedrive handles email natively with full sync, templates, and open-tracking. For phone calls, you’ll need to connect a third-party app like JustCall or Kixie through the integrations marketplace.
Penjualan Baru: Freshsales includes a native phone dialer on every plan, even the free tier. You can make, receive, and log calls directly inside the CRM with zero third-party setup required.
✅ Hasil Tes: For teams that make a high volume of outbound calls, Freshsales saves meaningful setup time and avoids paying for a separate calling tool alongside the CRM subscription.
5. Otomatisasi Penjualan
Pipedrive: Pipedrive’s automation builder lets you create multi-step workflows that move deals, send emails, assign tasks, and notify reps — all triggered by deal stage changes or time delays.
Penjualan Baru: Freshsales automates email sending, field updates, and lead follow-ups through workflow rules. Some users find the automation builder less flexible than Pipedrive’s, particularly for complex multi-branch workflows.
6. Integrasi
Pipedrive: Pipedrive leads the field with over 350 native integrations. It connects with Slack, Google Workspace, Microsoft 365, Zoom, HubSpot, Zapier, and hundreds of specialized sales tools.
Penjualan Baru: Freshsales has a more limited integrations marketplace but connects well with the broader Freshworks suite — including Freshdesk for support and Freshmarketer for marketing automation.
7. Reporting & Insights
Pipedrive: Pipedrive includes detailed sales reports, conversion funnel analysis, and custom dashboards on all paid plans. The Premium and Ultimate tiers add revenue forecasting and advanced goal tracking.
Penjualan Baru: Freshsales provides sales activity reports, pipeline health dashboards, and Freddy AI-powered deal insights. Custom reports are available on higher-tier plans and offer solid visibility into team performance.
Dukungan Pelanggan
Pipedrive: Pipedrive offers 24/7 live chat and email support for all users. Phone support is only available on the Power and Enterprise plans, which is a gap for smaller teams on lower tiers.
Penjualan Baru: Freshsales includes 24/5 chat, email, and phone support on every plan — including the free version. This is a clear advantage for teams that need responsive, accessible help without upgrading.
✅ Hasil Tes: In our testing, Freshsales’ phone support responded in under five minutes. Pipedrive’s chat support was also fast, but having phone access on every tier is a genuine edge for Freshsales.
9. Email Marketing & Campaigns
Pipedrive: Pipedrive includes email campaign tools in its higher-tier plans, letting sales reps send bulk personalized emails directly from the CRM. You can track open rates, click-throughs, and replies without leaving the platform.
Penjualan Baru: Freshsales handles kegiatan penjangkauan through sales sequences — automated series of emails and follow-up tasks triggered by lead behavior. This is great for nurturing leads at scale without manual effort.
Harga & Biaya
Mari kita bandingkan paket harga tersebut secara berdampingan.
| Rencana | Pipedrive | Freshsales |
|---|---|---|
| Bebas | ❌ Tidak ada paket gratis | ✅ $0 (3 users) |
| Tiket Masuk Berbayar | $14/user/month (Lite) | $15/user/month (Growth) |
| Tingkat Menengah | $24/user/month (Growth) | $39/user/month (Pro) |
| Tingkat Teratas | $69/user/month (Ultimate) | $69/user/month (Enterprise) |
Pipedrive: Pipedrive’s entry plan at $14/user/month is slightly cheaper than Freshsales’ Growth plan. You get unlimited pipelines and email sync from day one, which represents strong value for pure pipeline management.
Penjualan Baru: Freshsales wins on affordability for very small teams thanks to its free plan. However, you’ll need the $39/user Pro plan to access multiple pipelines, which quickly closes the cost gap with Pipedrive.
Skenario yang Berbeda
| Jika Anda Membutuhkan… | Memilih | Mengapa |
|---|---|---|
| Multiple pipelines on an entry plan | Pipedrive | Unlimited pipelines from $14/user |
| Built-in phone calling | Freshsales | Native dialer on all plans |
| A free CRM to start | Freshsales | Free plan for up to 3 users |
| 350+ third-party integrations | Pipedrive | Largest native integration library |
| Predictive AI lead scoring | Freshsales | Freddy AI ranks leads automatically |
| Phone support on all plans | Freshsales | 24/5 phone support free and paid |
| Advanced sales automation | Pipedrive | More flexible multi-step workflows |
💰 Anggaran Anda
Freshsales has the edge for very tight budgets thanks to its free plan for three users. Once you need multiple pipelines or advanced automation, Pipedrive’s $14/user entry plan often delivers better value per feature.
🔌 Susunan Teknologi Anda
If your team already uses tools like Slack, Zoom, or Google Workspace, Pipedrive’s 350+ integrations will slot in more smoothly. Freshsales is a better fit if you’re already in the Freshworks product suite.
📞 Your Sales Process
Teams that make lots of outbound calls will love Freshsales’ built-in dialer. Teams that live in deal pipelines and need maximum customization will find Pipedrive’s visual interface hard to beat.
🎓 Tingkat Pengalaman Anda
Both CRMs are beginner-friendly, but Pipedrive is often praised for its intuitive setup with minimal onboarding time. Freshsales has a slightly steeper learning curve due to its broader feature set.
🆓 Uji Coba dan Demo Gratis
Freshsales offers a 21-day free trial of paid features — longer than Pipedrive’s 14 days. Try both on a real sales scenario before committing to a paid plan.
🛟 Opsi Dukungan
If accessible support matters to you, Freshsales wins clearly — phone support is included on every plan, even free. Pipedrive’s phone support is gated behind its higher-tier plans.
Panduan Pengalihan
Sudah menggunakan salah satu alat ini? Berikut yang dapat Anda harapkan jika Anda beralih.
🔄 Switching from Pipedrive to Freshsales?
✅ Apa yang akan Anda peroleh:
- A free plan option if your team has three or fewer users
- Built-in phone dialer with no third-party app required
- Freddy AI predictive lead scoring on paid plans
❌ Apa yang akan Anda rugikan:
- Unlimited pipelines on your entry plan
- Access to 350+ native integrations
- Pipedrive’s highly customizable automation workflows
📋 Cara beralih:
- Export your contacts and deals from Pipedrive as a CSV file
- Sign up for a Freshsales free trial and use the import wizard
- Rebuild your pipeline stages and automation rules in Freshsales
🔄 Switching from Freshsales to Pipedrive?
✅ Apa yang akan Anda peroleh:
- Unlimited customizable pipelines from the entry plan
- Over 350 native integrations for your existing tools
- More advanced and flexible automation builder
❌ Apa yang akan Anda rugikan:
- Native built-in phone dialer without an add-on
- Phone support on lower-tier plans
- Freshsales’ free plan for small teams
📋 Cara beralih:
- Export your Freshsales contacts, deals, and notes as CSV
- Start a Pipedrive 14-day free trial and import your data
- Set up your custom pipelines, fields, and automation workflows
Keputusan Akhir
| Kategori | Pemenang |
|---|---|
| 💰 Pricing (entry level) | Freshsales |
| 🚀 Pipeline Management | Pipedrive |
| 🤖 Fitur AI | Freshsales |
| 🔌 Integrasi | Pipedrive |
| 📞 Built-In Communication | Freshsales |
| ⚙️ Automation | Pipedrive |
| 👶 Kemudahan Penggunaan | Pipedrive |
| 🛟 Dukungan Pelanggan | Freshsales |
| 🏆 Pemenang Keseluruhan | Pipedrive |
🏆 WINNER: PIPEDRIVE
Pipedrive wins 4 out of 8 categories and takes the overall title.
Cocok untuk: Pipeline-focused sales teams, growing SMBs, teams needing deep integrations
Pipedrive and Freshsales are both solid CRMs — but they serve different needs.
Pipedrive is purpose-built for visual pipeline management and deal tracking.
Its 350+ integrations and flexible automation make it the better choice for most sales teams.
Freshsales is excellent for teams that need built-in calling, AI lead scoring, or a free starting point.
If your team makes high call volumes or is just getting started, Freshsales is worth a serious look.
But if you want the most powerful pipeline tool at an accessible price, Pipedrive is the clear winner.
Sekarang, ayo keluar dan selesaikan kesepakatan-kesepakatan itu!
Perbandingan Lebih Lanjut tentang Pipedrive
Berikut perbandingan Pipedrive dengan pesaing lainnya:
Pipedrive vs Naik Level
Pipedrive menang dalam hal: Pipeline simplicity, sales-focused UI, ease of use
GoHighLevel menang dalam hal: All-in-one marketing automation, agency features
Pipedrive vs Keap
Pipedrive menang dalam hal: Visual pipeline, integrations, cleaner interface
Keap menang berdasarkan: Email marketing automation, usaha kecil penagihan
Pipedrive vs Kampanye Aktif
Pipedrive menang dalam hal: Deal pipeline management, sales reporting
ActiveCampaign unggul dalam hal: Email marketing depth, marketing automation
Pipedrive menang dalam hal: Pricing, pipeline customization, simplicity
HubSpot unggul dalam hal: Free tier depth, marketing + sales all-in-one
Pipedrive vs ClickFunnels
Pipedrive menang dalam hal: CRM and deal management, reporting
ClickFunnels unggul dalam hal: Sales funnel building, landing pages
Pipedrive vs Rakyat
Pipedrive menang dalam hal: Depth of sales features, integrations, Alat AI
Folk menang dalam hal: Lightweight design, simplicity for relationship management
Pipedrive vs Seketika
Pipedrive menang dalam hal: Full CRM capabilities, pipeline tracking
Menang secara instan dalam hal: Email dingin outreach at scale, deliverability tools
Pipedrive menang dalam hal: Sales pipeline focus, CRM-specific features
ClickUp unggul dalam hal: Project management, team task tracking
Pipedrive menang dalam hal: Native CRM depth, sales automation, reporting
CRM menang pada hari Senin dalam hal: Flexible project views, team collaboration
Pipedrive vs Kapsul CRM
Pipedrive menang dalam hal: Advanced features, integrations, AI tools
Capsule CRM unggul dalam hal: Simplicity, affordable entry price
Pipedrive menang dalam hal: Sales pipeline UX, ease of onboarding
Insightly unggul dalam hal: Project management features within CRM
Pipedrive vs Salesforce
Pipedrive menang dalam hal: Ease of use, pricing, fast setup
Salesforce unggul dalam hal: Enterprise customization, app marketplace depth
Pipedrive vs Zendesk
Pipedrive menang dalam hal: Sales pipeline management, deal tracking
Zendesk unggul dalam hal: Customer support ticketing, help desk features
More of Freshsales Compared
Here’s how Freshsales stacks up against other competitors:
Freshsales menang dalam hal: Built-in telephony, affordable paid plans
HubSpot unggul dalam hal: Free CRM depth, marketing automation suite
Freshsales menang dalam hal: Cleaner UI, Freddy AI lead scoring
Zoho CRM wins on: Feature depth, customization, lower price
Freshsales menang dalam hal: Pricing, ease of setup, free plan
Salesforce unggul dalam hal: Enterprise customization, marketplace size
Pertanyaan Yang Sering Muncul
CRM apa yang lebih baik daripada Pipedrive?
It depends on your needs. HubSpot offers a more generous free tier for marketing and sales. Salesforce beats Pipedrive on enterprise customization. But for pure pipeline management at an accessible price, Pipedrive remains one of the best options available.
Who are Freshsales competitors?
Freshsales’ main competitors include Pipedrive, HubSpot, Zoho CRM, and Salesforce. Each offers a different mix of features, with Pipedrive leading on pipeline management and HubSpot offering the deepest free tier.
Is Freshsales free forever?
Yes — Freshsales’ free plan is available indefinitely for up to three users. It includes basic contact management and a built-in phone dialer. For email marketing, multiple pipelines, and automation you’ll need a paid plan.
Apakah Freshsales itu CRM?
Yes, Freshsales is a full-featured CRM from Freshworks. It manages contacts, deals, and pipelines while also including built-in telephony, email tracking, and Freddy AI for predictive lead scoring.
Mengapa Salesforce lebih baik daripada Pipedrive?
Salesforce offers deeper enterprise customization, a larger app marketplace, and advanced reporting than Pipedrive. However, Pipedrive is significantly easier to set up and far more affordable for small-to-medium teams that don’t need enterprise complexity.
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