Choisir le bon CRM est difficile, n'est-ce pas ?
You’ve got tons of options, and it’s hard to know which one fits your entreprise le meilleur.
Maybe you’re stuck between SugarCRM and Salesmate.
They both sound good, but which one is en fait better?
We’re breaking down SugarCRM vs Salesmate.
We’ll look at what each one does, how they compare, and help you figure out which one is the best fit for ton entreprise.
Allons-y faire this decision easier!
Aperçu
We’ve put both SugarCRM and Salesmate through their paces.
Our team tested each platform’s features, usability, and customer support.
This hands-on experience allows us to provide a real, practical comparison for you.
SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing today!
Tarifs : Book your demo plan. The premium plan starts at $19/month.
Caractéristiques principales :
- Automatisation de la force de vente
- Assistance clientèle
- Rapports et analyses
Dites adieu au chaos des ventes ! Salesmate CRM Offre un essai gratuit de 15 jours. Découvrez la différence.
Tarifs : L'essai est gratuit. L'abonnement premium démarre à 23 $/mois.
Caractéristiques principales :
- Appel intégré
- Automatisation des ventes
- Gestion des contacts
What is SugarCRM?
SugarCRM is a flexible CRM built for businesses that need to customize—think big sales teams.
It lets you tailor the software to your exact needs and handles complex sales processes.
Découvrez également nos favoris Alternatives à SugarCRM…
Notre avis
Want to boost sales by 20% in 2025? SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing, manage customers and close more deals.
Principaux avantages
- Open-source platform: Gives you greater flexibility and control.
- Robust sales automation: Streamline your sales processes and boost productivity.
- Excellent reporting tools: Gain valuable insights into your sales performance.
- The mobile app includes access to your CRM des données en déplacement.
- Large community: Tap into a wealth of resources and support.
Tarifs
SugarCRM offers a free trial to test things out. Their paid plans start at $49 per user per month. Here’s the breakdown:
- Essentials: $19/user/month, three users minimum.
- Standard: $59/user/month, ten users minimum.
- Avancé: $85/user/month, ten users minimum.
- Premier: $135/user/month, ten users minimum.
Avantages
Inconvénients
Qu'est-ce que Salesmate ?
Salesmate? It’s built for sales teams. It helps close deals faster.
Think of calling, automation, and deal tracking. It’s built to grow your sales.
Découvrez également nos favoris Alternatives à Salesmate…
Notre avis
Dites adieu au chaos des ventes ! Salesmate CRM Offre un essai gratuit de 15 jours. Découvrez la différence et concluez plus d'affaires. Inscrivez-vous dès aujourd'hui !
Principaux avantages
- Appel intégré : Passez et recevez des appels directement dans Salesmate.
- Séquences de vente : Automatisez votre sensibilisation avec des e-mails et des SMS personnalisés.
- Gestion des pipelines : Visualisez votre processus de vente et identifiez les goulots d’étranglement.
- Application mobile: Accédez à vos données CRM où que vous soyez.
Tarifs
- Basic (23 $/utilisateur/mois) : Contacts, Entreprises, Offres.
- Pro (39 $/utilisateur/mois) : Gestion de produit, gestion des objectifs.
- Entreprise (63 $/utilisateur/mois) : Gestion d'équipe, module personnalisé
Avantages
Inconvénients
Comparaison des fonctionnalités
This analysis evaluates two dedicated CRM providers: SugarCRM, the established leading crm platform known for its enterprise sales and service automation features.
Compagnon de vente CRM, a robust crm solution built for efficient sales reps and sales forecasting.
This comparison will clarify which crm platform offers the best approach to scaling sales performance and helping sales reps build lasting customer relationships.
1. Core Platform Focus and Target Audience
- SugarCRM: A modular crm platform designed for enterprise-level use, selling integrated clouds like sugar sell and sugar market. It focuses on deep customization, making it a choice for users needing enhanced support and robust service automation.
- CRM Salesmate: A robust crm solution primarily focused on enhancing the sales process and sales performance for mid-sized and growing sales teams. It emphasizes ease of use and features that build lasting customer relationships.
2. Pricing Model and Affordability
- SugarCRM: sugarcrm pricing is high, structured per user, and often requires a user minimum for modules like sugar sell. The high sugarcrm cost means it is rarely seen as an affordable crm option, leading users to seek crm alternatives.
- CRM Salesmate: Offers competitive crm prices, positioning itself as a more affordable crm solution compared to enterprise platforms. Its pricing is transparently structured per user, making it a strong crm alternatives choice, especially for petites entreprises.
3. Sales Automation and Workflow Management
- SugarCRM: Provides sophisticated, integrated marketing automation via its sugar market cloud and features drag and drop workflows for complex sales sequences and service automation. This defines its sales process.
- CRM Salesmate: Offers powerful, focused sales automation and marketing automation capabilities designed to increase sales performance. It specializes in automating communication and follow-ups within the sales pipeline.
4. Pipeline Management and Tracking
- SugarCRM: Offers sophisticated sales pipeline management designed for large, complex sales cycles and robust sales forecasting. It allows users to track deals with great granularity and customize multiple pipelines.
- CRM Salesmate: Provides intuitive and highly visual pipeline management to track deals effectively. It includes features specifically tailored to improve sales forecasting and visibility across the entire sales pipeline.
5. Task and Activity Management
- SugarCRM: Features comprehensive task management tied directly to sales and service automation records. It supports advanced team collaboration around high-priority activities.
- CRM Salesmate: Includes native task management and sales sequencing tools designed to automate repetitive activities and ensure sales reps maintain consistent customer interactions throughout the sales cycle.
6. Customer Relationship Management
- SugarCRM: Provides deep customer relationship management capabilities, allowing for granular tracking and sophisticated logging of customer données across the entire sales cycle.
- CRM Salesmate: Focuses intensely on tools that build lasting customer relationships through personalized outreach and automated sequencing, ensuring a continuous loop of positive customer interactions.
7. Ecosystem and Integrations
- SugarCRM: A modular crm platform with specialized clouds, designed to integrate deeply with enterprise systems. It provides robust calendar integration across its whole platform.
- CRM Salesmate: Integrates seamlessly with popular external tools like Microsoft apps and features a robust API. Its ecosystem is designed to enhance the core sales experience rather than manage broad business operations.
8. Customization and Enterprise Features
- SugarCRM: Supports extreme customization via sugar enterprise options, including custom objects and bespoke interfaces. It offers enhanced support for modular development and complex team structures.
- CRM Salesmate: Provides strong customization options via its visual interface, allowing users to tailor fields and pipelines. While flexible, it does not offer the deep, code-level customization of SugarCRM.
9. Target Industries and Business Fit
- SugarCRM: Often favored by large organizations and complex industries (including those needing specialized real estate company features) due to its comprehensive and highly configurable nature. It is a leading crm platform.
- CRM Salesmate: Widely adopted by mid-market and small businesses for its ease of use and rapid adoption. It is considered the fourth crm solution option for teams prioritizing sales efficiency and sales forecasting.
What to Look For in a CRM Tool?
- Consider your team’s Google Workspace reliance.
- Evaluate the need for deep customization of crm software.
- Factor in long-term scalability and the size of the company.
- Assess the importance of the mobile accessibility for your team.
- Think about the complexity of your current sales management process.
- Analyze your budget against the requirements of each CRM logiciel.
- Determine the level of vendor support you’ll need.
Verdict final
So, which one wins?
It really depends on you. If you need super custom stuff and lots of power, SugarCRM is strong.
But, if you want something easy and quick to use, Salesmate is great.
We think Salesmate is better for most businesses.
It’s simpler, and you can get started fast.
We’ve used both a lot, and Salesmate just makes life easier.
Trust us, it’s a solid choice.
More of SugarCRM
Here’s a brief comparison of SugarCRM with these software solutions:
- SugarCRM vs Pipedrive: SugarCRM provides broad customization and flexible deployment for various business needs; Pipedrive is a sales-focused CRM with a visual pipeline, prioritizing ease of use for small to medium businesses.
- SugarCRM vs GoHighLevel: GoHighLevel vs SugarCRM: Which CRM Platform is Best in 2025?: GoHighLevel is an all-in-one platform for marketing agency needs. It helps them manage multiple clients. SugarCRM is a custom CRM for larger companies. It helps them analyze data and tailor their sales process.
- SugarCRM vs Keap: SugarCRM offers robust, highly customizable CRM features for sales and marketing automation, scaling for larger teams; Keap (formerly Infusionsoft) is a marketing automation and sales CRM designed primarily for small businesses.
- SugarCRM vs ActiveCampaign: SugarCRM focuses on extensive sales management and customization for complex pipelines; ActiveCampaign excels in user-friendly marketing automation, email campaigns, and lead segmentation.
- SugarCRM vs HubSpot: SugarCRM provides deep customization and flexible deployment for tailored solutions; HubSpot offers an intuitive, integrated suite of marketing, sales, and service tools known for its ease of use.
- SugarCRM vs Clickfunnels: SugarCRM is a robust customer relationship management platform; ClickFunnels is a specialized tool for building sales funnels, landing pages, and automating sales processes.
- SugarCRM vs Folk: SugarCRM is a powerful, customizable CRM for comprehensive business needs; Folk is a modern, collaborative contact management tool that emphasizes simplicity and ease of use.
- SugarCRM vs Instantly: SugarCRM offers a broad CRM solution for sales force automation and customer management; Instantly specializes in automated cold email outreach and lead generation campaigns.
- SugarCRM vs ClickUp: SugarCRM is a dedicated CRM for sales, marketing, and service automation; ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
- SugarCRM vs Monday: SugarCRM offers extensive customization and robust automation for sales and marketing; Monday CRM provides highly visual, customizable workflows for various business processes, including CRM.
- SugarCRM contre Capsule CRM: SugarCRM delivers a highly customizable and scalable CRM with advanced features; Capsule CRM is a simpler, more affordable contact management solution for small to medium-sized businesses.
- SugarCRM vs Insightly: SugarCRM offers extensive customization for complex sales processes and reporting; Insightly combines CRM with project management, focusing on ease of use for small to medium businesses.
- SugarCRM vs Freshsales: SugarCRM provides deep customization and advanced automation for sales and marketing; Freshsales CRM offers an intuitive interface with AI-powered lead scoring and integrated sales automation.
- SugarCRM vs Salesforce: SugarCRM offers an open-source option with significant customization potential; Salesforce is a leading cloud-based CRM with extensive features, broad integrations, and a vast ecosystem, albeit at a higher complexity.
Plus de Salesmate
Voici une brève comparaison de Salesmate avec ces solutions logicielles :
- Salesmate contre Pipedrive: Salesmate offre une gestion intuitive du pipeline de vente avec des appels intégrés, tandis que Pipedrive excelle dans la clarté visuelle du pipeline et permet une progression des transactions sans effort.
- Salesmate contre GoHighLevelSalesmate est réputé pour sa simplicité d'utilisation. Il accompagne les équipes commerciales dans leurs transactions et leurs échanges clients. GoHighLevel est un outil bien plus complet, destiné aux agences marketing.
- Salesmate contre Keap: Salesmate fournit une interface conviviale avec des pipelines de transactions personnalisables pour le suivi visuel, tandis que Keap offre une puissante automatisation des ventes et du marketing avec de solides capacités d'entonnoir de vente.
- Salesmate contre ActiveCampaign: Salesmate donne la priorité aux pipelines de vente et au suivi des transactions au sein de son CRM ; ActiveCampaign intègre l'automatisation des ventes et du marketing pour une vue client holistique et excelle dans le marketing par e-mail.
- Salesmate contre Hubspot: Salesmate propose un CRM transparent et abordable avec une automatisation des ventes puissante ; HubSpot est une suite complète pour le marketing, les ventes et le service, avec une tarification à plusieurs niveaux et des fonctionnalités plus étendues.
- Salesmate contre Clickfunnels: Salesmate est un CRM conçu pour gérer les ventes et les relations clients ; ClickFunnels est un outil spécialisé pour créer des entonnoirs de vente et des pages de destination à forte conversion.
- Salesmate contre Folk: Salesmate est un CRM complet pour les équipes commerciales, doté d'une gestion et d'une automatisation robustes du pipeline. Folk est un outil de gestion des contacts plus simple, axé sur l'organisation et la collaboration.
- Salesmate contre Instantly: Salesmate fournit un CRM de vente complet avec gestion du pipeline et sensibilisation multicanal ; Instantly se spécialise dans la sensibilisation par e-mail à froid à grande échelle et la génération de leads.
- Salesmate contre Clickup: Salesmate est un CRM de vente dédié à la gestion des pipelines et au suivi des transactions ; ClickUp est une plateforme de productivité tout-en-un avec des fonctionnalités de gestion de projet, de suivi des tâches et de CRM.
- Salesmate contre Monday CRM: Salesmate est un CRM de vente ciblé avec marketing par e-mail intégré et gestion des transactions solide ; Monday CRM offre des flux de travail visuels hautement personnalisables et de larges capacités de système d'exploitation de travail.
- Salesmate contre Capsule CRM: Salesmate est une solution complète avec automatisation des ventes et reporting détaillé ; Capsule CRM est un outil de gestion des contacts plus simple et convivial, souvent plus basique.
- Salesmate contre Insightly: Salesmate fournit un CRM convivial principalement destiné aux activités de vente ; Insightly propose un CRM plus robuste avec une fonctionnalité de gestion de projet intégrée.
- Salesmate vs Freshsales CRM: Salesmate fournit des rapports détaillés en temps réel et une personnalisation étendue du flux de travail ; Freshsales CRM offre une interface intuitive avec assistance IA et une automatisation plus large.
- Salesmate contre Salesforce: Salesmate est un CRM convivial, idéal pour les petites et moyennes entreprises, offrant une gestion des ventes simple ; Salesforce est un CRM d'entreprise hautement personnalisable et évolutif avec un vaste ensemble de fonctionnalités.
Questions fréquemment posées
Is Salesmate cheaper than SugarCRM?
Salesmate generally offers more affordable pricing plans, especially for smaller businesses. SugarCRM’s cost can vary significantly based on customization and needed features, often making it more expensive overall.
Which CRM is easier to learn, SugarCRM or Salesmate?
Salesmate is known for its user-friendly interface, making it easier to learn and use quickly. SugarCRM, while powerful, has a steeper learning curve due to its extensive customization options.
Can SugarCRM handle more complex sales processes than Salesmate?
Yes, SugarCRM is designed for highly complex sales processes and offers greater customization. Salesmate is better suited for businesses seeking to streamline simpler to moderately complex workflows.
Does Salesmate offer good marketing automation features?
Salesmate offers basic built-in marketing automation like email sequences, suitable for smaller campaigns. SugarCRM may require integrations for more advanced marketing needs.
Which is better for contact management, SugarCRM or Salesmate?
Both are solid. SugarCRM is highly customizable for detailed data. Salesmate is known for it’s simplicity and ease of use in managing contacts.
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