Best CRM Software for Hotels: Top CRM Compared in 2025

Are you tired of sticky notes and spreadsheets for managing guest information?

Do you wish you could personalize every guest’s experience without pulling your hair out?

Imagine knowing your guests’ preferences before they arrive & anticipating their needs.

That’s the power of a great 고객 관계 관리(CRM).

It’s not just about storing data; it’s about building relationships and boosting your bottom line.

In this guide, we’ll dive deep into hotel 고객 관계 관리(CRM) 소프트웨어. 

Exploring what it is, why your 호텔 needs one, and how to choose the right platform.

What is the Best CRM Software for Hotels?

완벽한 것을 찾다 고객 관계 관리(CRM) for your hotel can feel like to searching for a tiny needle in a haystack.

So many options exist! Don’t worry; we’ve done the hard work for you.

Below, you’ll find our top picks for hotel 고객 관계 관리(CRM) software to help you boost guest loyalty and streamline your operations.

Let’s find the perfect fit for your hotel!

1. Monday CRM

Monday.com is a flexible work operating system that can be adapted for 고객 관계 관리(CRM) purposes.

It’s highly customizable & can be tailored to your specific needs.

우리의 잠재력을 발휘하세요 월요일 튜토리얼. 

주요 이점

• Visually appealing interface: Easy to navigate and understand.
• Flexible and customizable: Adapt the platform to your specific needs.
• 협업 기능: Work seamlessly with your team.
• Integrations with popular apps: Connect with your favorite business tools.

가격

• 무료: $0/ 2 seats per month
• 기초적인: $9/ seat per month
• 기준: $12/seat per month
• 찬성: $19/ seat per month
• 기업: 맞춤형 가격 책정.

2. 고하이레벨

GoHighLevel is like having a whole marketing team in one platform.

It’s designed for marketing agencies and businesses that want to do everything in one place.

You can use it to build websites, create funnels, send emails, and even make calls.

It’s a powerful tool, but it might be overkill if you’re just looking for a simple CRM.

우리의 잠재력을 발휘하세요 Gohighlevel tutorial. 

주요 이점

• 자동화의 강자: GoHighLevel을 사용하면 이메일 시퀀스부터 약속 예약까지 거의 모든 것을 자동화할 수 있습니다. 이를 통해 가장 중요한 업무에 집중할 수 있는 시간을 확보할 수 있습니다.
• 화이트 라벨 친화적: 이러한 도구를 자사 브랜드로 고객에게 제공하고 싶으신가요? GoHighLevel의 화이트 라벨링 옵션을 통해 간편하게 이용하실 수 있습니다.
• 기본 과정 및 교육: 그들은 플랫폼을 배우고 최대한 활용하는 데 도움이 되는 많은 리소스를 보유하고 있습니다.

가격

• 기동기: 한 달에 좌석당 97달러.
• 제한 없는: 한 달에 좌석당 297달러.

3. HubSpot

HubSpot is a well-known CRM platform that offers many features, including marketing, sales, and customer service tools.

It’s a good, all-in-one solution.

Unlock its potential with our HubSpot tutorial. 

주요 이점

• 무료 CRM: Start with a free plan with basic CRM features.
• All-in-one platform: Access a marketing, sales, and service tools suite.
• Extensive community and resources: Benefit from a wealth of knowledge and support.
• Inbound marketing focus: Attract and engage leads with valuable content.

가격

• Free Tools: us$0 Free for up to 2 users.
• 마케팅 허브 스타터: 월 15달러/좌석
• 스타터 커스텀 플랫폼: 월 15달러/좌석
• 마케팅 허브 전문가: 월 800달러/좌석

4. Keap

구입했다 is a popular CRM and marketing automation platform designed to help small businesses grow.

It’s an all-in-one tool for managing contacts, sales, and marketing campaigns, and it’s pretty user-friendly, too.

우리의 잠재력을 발휘하세요 구매한 튜토리얼. 

주요 이점

• Built-in email marketing: Send targeted emails to your audience.
• 사용하기 쉬운 자동화: 후속 메시지 전송, 리드 할당 등의 작업을 자동화합니다.
• 영업 파이프라인 관리: 거래를 추적하고 기회를 파악하세요.
• 전자상거래 통합: Keap을 온라인 매장과 연결하여 주문과 고객을 관리하세요.

가격

Keap은 무료 체험판과 간단한 가격 구조를 제공하여 쉽게 시작할 수 있도록 도와줍니다.

• 2명의 사용자와 1,500개의 연락처를 사용하는 경우 월 249달러부터 시작합니다.

5. Pipedrive

Pipedrive is a sales-focused CRM known for its visual pipeline management.

It’s a good choice if you want to focus on tracking deals and sales progress.

우리의 잠재력을 발휘하세요 파이프드라이브 튜토리얼. 

주요 이점

• 판매에 레이저 집중: Pipedrive는 더 많은 거래를 성사시키는 데 도움이 되도록 만들어졌습니다.
• 시각적 파이프라인 관리: 각 거래의 현재 상황을 정확히 확인하세요.
• 강력한 자동화: 이메일 발송, 약속 일정 예약 등의 작업을 자동화합니다.
• 24시간 연중무휴 지원: 필요할 때마다 도움을 받으세요.

가격

Pipedrive offers a 14-day trial to test it before committing. Their paid plans start at $14.90 per user per month (billed annually). Here’s a quick look at what each plan offers:

• 필수적인: $14/seat per month.
• 고급의: $24/seat per month.
• 전문적인: $49/seat per month.
• Power: $59/seat per month.
• 기업: $79/seat per month.

6. ActiveCampaign

ActiveCampaign is another strong contender in the CRM and marketing automation space.

It’s known for its robust email marketing features and automation capabilities.

Making it a good choice if email marketing is a significant part of your hotel’s strategy.

우리의 잠재력을 발휘하세요 ActiveCampaign 튜토리얼. 

주요 이점

• Advanced automation: Create complex workflows to nurture leads and automate tasks.
• Email marketing powerhouse: Send beautiful and effective email campaigns.
• Built-in CRM: Manage contacts and track interactions.
• Segmentation and personalization: Target specific groups of contacts with personalized messages.

가격

ActiveCampaign offers a 14-day free trial. Paid plans start at $29 monthly for up to 500 contacts and limited features. Here’s a look at their pricing tiers:

• 기동기: 1명의 사용자에 대해 월 15달러.
• 을 더한: 1명의 사용자에 대해 월 49달러.
• 찬성: 3명의 사용자 기준 월 79달러.
• 기업: 5명의 사용자 기준 월 145달러.

7. Instantly

Instantly focuses on outreach and lead generation.

It can help your hotel connect with potential guests and build relationships.

우리의 잠재력을 발휘하세요 즉시 튜토리얼. 

주요 이점

• 다중 채널 아웃리치: 이메일, LinkedIn, Twitter 등을 통해 잠재 고객과 소통하세요.
• 개인화된 메시지: 각 수신자에게 맞게 메시지를 맞춤화하세요.
• 자동화된 후속 조치: 손가락 하나 까딱하지 않고도 항상 기억에 남습니다.
• 자세한 분석: 진행 상황을 추적하고 무엇이 효과적인지 파악하세요.

가격

• 성장: $30/month for 1000 Contacts.
• 초고성장: $77.6/month for 25,000 contacts.
• 빛의 속도: As 9 principais alternativas ao Paperpal para redação acadêmica em 2025 23
• 관습: Contact them for pricing.

8. Freshsales CRM

Freshsales CRM is a user-friendly CRM part of the Freshworks suite of products.

It’s known for its ease of use and affordability, making it a good option for smaller hotels.

우리의 잠재력을 발휘하세요 Freshsales 튜토리얼. 

주요 이점

• 사용자 친화적인 인터페이스: 탐색하고 배우기 쉽습니다.
• 전화 및 이메일 기능 내장: 플랫폼을 통해 고객과 직접 소통하세요.
• AI 기반 통찰력: 도움이 되는 제안과 예측을 받아보세요.
• 저렴한 가격: 무료 플랜과 경쟁력 있는 유료 플랜을 제공합니다.

가격

Freshsales CRM has a free forever plan for up to three users. Paid plans start at $15/ user per month. Here’s a look at their pricing tiers:

• 무료: Basic CRM features for small teams.
• 성장: 사용자당 월 9달러
• 찬성: 사용자당 월 39달러
• 기업: 사용자당 월 59달러

9. Insightly

Insightly is a CRM that combines sales and project management features.

It’s a good option if you need to manage projects alongside your guest relationships.

우리의 잠재력을 발휘하세요 Insightly tutorial. 

주요 이점

• Scalable for growth: Adapt the platform as your business expands.
• Project management features: Keep your projects organized and on track.
• Customizable dashboards and reports: Get the insights you need to make informed decisions.
• Integrations with popular apps: Connect with your favorite business tools.

가격

• 을 더한: $29/user per month
• 전문적인: $49/user per month
• 기업: $99/user per month

10. Clickfunnels

ClickFunnels is a tool for building sales funnels, which are like paths your guests want to follow.

They start with seeing an ad and end with booking a room.

ClickFunnels makes it easy to create these paths.

Its templates and tools help you build landing pages, email sequences, and more.

ClickFunnels 튜토리얼을 통해 잠재력을 최대한 발휘해 보세요. 

주요 이점

ClickFunnels focuses on building high-converting sales funnels. It offers a 14-day free trial.

• Drag-and-Drop 빌더: Easily create landing pages and funnels.
• 템플릿: Choose from pre-designed templates.
• A/B Testing: Test different versions of your funnels.
• Email Marketing: Integrate with email marketing platforms.
• Membership Sites: Create membership sites.

가격

• 스타트업: $81/month for 3 Brand workspaces, 3 Team Members, Unlimited Funnels, and Unlimited Courses.
• 찬성: $248/month for 10 Brand workspaces, 10 Team Members, unlimited Funnels, and Unlimited Courses.

11. Capsule

Capsule CRM is a simple, affordable, and user-friendly CRM.

It’s a good option for smaller hotels looking for a straightforward solution.

Unlock its potential with our Capsule tutorial. 

주요 이점

Capsule CRM is known for being easy to use and affordable. It offers a 30-day free trial.

• Contact Management: Organize all your customer details.
• Sales Pipeline: Track deals and opportunities.
• Tasks and Calendar: Stay organized with reminders and deadlines.
• 협동: Share contacts and deals with your team.
• 통합: Connect with other business tools like Google Workspace.

가격

• 기동기: $18/month for 30,000 Contacts
• 성장: $36/month for 60,000 Contacts.
• 고급의: $54/month for 120,000 Contacts.
• 궁극적인: $72/mo For 240,000 Contacts, Custom Training.

What to Look for When Buying the Best CRM Software for Hotels?

• Integration with PMS: Seamless connection is crucial for real-time data flow.
• Mobile Accessibility: Essential for staff on the go.
• 확장성: Choose a CRM that can grow with your hotel.
• Training and Support: Adequate resources are vital for successful implementation.
• 사용자 정의 옵션: Tailor the CRM to your specific workflows.
• 보안: Protecting guest data is paramount.
• Reporting and Analytics: Gain insights into guest behavior and trends.
• 사용자 친화성: Easy for your staff to learn and use.
• 예산: Balance features with affordability.
• Reviews and Reputation: Check what other hoteliers are saying.

How Can Best CRM Software for Hotels Benefit You?

• Imagine knowing what your guests like ~ 전에 they even arrive.
• A good hotel CRM helps you do that. It keeps all your guest info in one place.
• You’ll know their past stays, special requests, and more.
• This lets you make their stay memorable. Happy guests mean good reviews.
• Good reviews bring more guests.
• A CRM also makes your job easier. It automates tedious tasks.
• It helps your team talk to each other better. It shows you what’s working and what’s not.
• You can see what guests like. You can find ways to improve.
• A CRM helps you make more money. It’s about building relationships and growing your hotel.

구매 가이드

We dove deep into the world of hospitality CRM to bring you the best recommendations.

Here’s our process:

• 가격: We carefully examined the cost of each product, considering different tiers and what you get for the price.
• 특징: We explored the features offered by each hotel CRM system, looking for essential tools like guest profile management, booking integration, and reporting. We focused on features that enhance guest experience and improve customer loyalty.
• 부정적인 점: We didn’t just focus on the good stuff. We also looked at what each product was missing, considering potential drawbacks for hotel management and the hotel industry.
• 지원 또는 환불: We checked whether each company offered helpful support, a community forum, or a refund policy, recognizing the importance of these factors for hotel business success.
• 사용자 리뷰: We read reviews from real users in the hospitality industry to get a sense of their experiences with each hotel CRM system. We wanted to see how each CRM for hotels affected guest satisfaction.
• Expert Opinions: We consulted with experts in customer relationship management and the hospitality industry to get their insights on the best management software options. 

마무리하기

Choosing the right CRM is a big deal for your hotel.

It can change how you do business. The right CRM solution helps you improve guest stays.

It helps your hotel staff give fantastic customer support. You can build a great loyalty program.

A good CRM helps with customer engagement and even reputation management.

It gives you the hotel management tools you need to boost customer satisfaction.

We’ve explored many CRM tools in this guide.

We looked at everything, from email marketing to customer journey mapping.

We’re here to help you find the perfect CRM. Please improve the guest experience and grow your hotel.

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