⚡ Kesimpulan Singkat:
- Harga: HubSpot Free Tools cost $0/month, with paid plans from $15/seat/month. SugarCRM starts at $59/user/month.
- Cocok untuk: HubSpot cocok bisnis kecil and marketing teams. SugarCRM suits manufacturing and wholesale distribution.
- Perbedaan utama: HubSpot has a free CRM plan. SugarCRM has no free plan or free trial on most tiers.
- Pilihan kami: HubSpot, because you can run contact management and email marketing before paying anything.
Most people compare HubSpot vs SugarCRM for one reason.
They want one CRM platform for sales and marketing teams.
Both tools manage contacts, deals, and customer relationships.
Namun, keduanya dibangun untuk perusahaan yang sangat berbeda.
HubSpot chases inbound marketing and easy setup for smaller businesses.
SugarCRM chases deep customization for mid-market and enterprise teams.
Tinjau
This HubSpot vs SugarCRM comparison covers pricing, core features, and ease of use.
We also break down which sales team each CRM software fits.
Our sources include published specs, vendor documentation, and HubSpot CRM reviews on G2.
Para penulis kami juga menghabiskan waktu secara langsung di dalam kedua platform tersebut.
Catatan-catatan tersebut terdapat di bagian "Apa yang Tim Kami Perhatikan" di bawah ini.
Apa itu HubSpot?
HubSpot adalah platform manajemen hubungan pelanggan untuk tim penjualan dan pemasaran.
It lets teams manage contacts and track deals in real time.
The product is split into connected hubs.
Marketing Hub, Sales Hub, and Service Hub share one contact record.
That structure unifies every customer interaction across departments.
CRM gratis HubSpot mendukung hingga satu juta kontak dan pengguna tanpa batas.
Over 750,000 customers use it weekly to run campaigns and communications.
🏆 Pemenang: HubSpot
Start with free features and grow into paid plans later. Contact management, email tracking, and landing pages sit in one place.
Harga HubSpot
Here is what HubSpot costs in 2026.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Alat Gratis | $0/bulan | Kecil bisnis teams testing contact management |
| Pusat Pemasaran Pemula | $15/kursi/bulan | Email marketing and lead nurturing |
| Platform Pelanggan Pemula | $15/kursi/bulan | Marketing, sales, and service in one bundle |
| Pusat Pemasaran Profesional | $800/kursi/bulan | Larger marketing teams needing custom reports |
Pricing verified August 2026.
Uji coba gratis: The free version never expires and needs no credit card.
Garansi uang kembali: HubSpot offers no blanket refund window, so test the free plan first.
📌 Catatan: The free plan includes one deal pipeline and one team, with unlimited users. The Starter plan includes 1,000 marketing contacts, and each extra thousand costs $50.
⚠️ Peringatan: Paid subscriptions need an annual commitment, even on monthly billing. HubSpot’s public pricing pages also list bundled Professional plans at $1,080/month. Bundled enterprise plans run from $4,000/month. Those figures sit above the seat prices in our table.
Manfaat Utama HubSpot
Here is what makes HubSpot worth a look:
- A real free CRM: The free plan holds one million contacts. It costs nothing and never expires.
- Free features that matter: Email marketing, email tracking, and landing pages are included. Most rivals charge for these.
- Universal inbox: Live chat, chatbot, and Facebook Messenger feed one shared thread. Your support team sees every reply.
- 500+ business apps: Google Workspace, Microsoft 365, and Salesforce connect natively. Setup takes minutes, not weeks.
- Akademi HubSpot: Free courses train new users on inbound marketing. Reviewers rate this training highly.
- Breeze AI: Recent updates automate email drafting and data enrichment. Repetitive admin work drops.
- Clean visual dashboard: The sales pipeline updates in real time. Sales leaders see the funnel at a glance.
Apa yang Tim Kami Amati
Kita penulis built a live sales pipeline in HubSpot’s free CRM. Here is what stood out from that hands-on time:
The walkthrough below covers the same setup on video.
Kelebihan & Kekurangan HubSpot
✅ Kelebihan
- Paket gratis mendukung satu juta kontak dan pengguna tak terbatas.
- Antarmuka yang ramah pengguna dengan proses pengaturan yang terpandu.
- Terintegrasi dengan lebih dari 500 aplikasi bisnis termasuk Salesforce.
- Marketing Hub, Sales Hub, and Service Hub share one contact record
- HubSpot Academy training and a deep knowledge base
❌ Kekurangan
- Paket berbayar akan cepat menjadi mahal seiring pertumbuhan bisnis Anda.
- Penentuan harga menjadi rumit ketika Anda menggabungkan berbagai jenis hub.
- The free version has no live customer support
- Steep learning curve on advanced features and custom objects
Apa itu SugarCRM?
SugarCRM is a CRM platform built for relationship-driven B2B companies.
It serves manufacturing, wholesale, and distribution businesses well.
The product splits into three arms.
Sugar Market handles marketing otomasi, social media, and SEO.
Sugar Sell covers salesforce otomasi, reports, and product management.
Sugar Serve adds smart routing, case tracking, and a unified console.
Its 2026 strategy is called Precision Selling.
That approach mixes CRM and ERP data for AI-driven guided selling.
Video di bawah ini menjelaskan tampilan layar utamanya.
SugarCRM
Built for teams with complex account structures. You can customize SugarCRM heavily and host it in the cloud or on your own servers.
Harga SugarCRM
Here is what SugarCRM costs per user per month.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Standar | $59/pengguna/bulan | Small sales teams needing core features |
| Canggih | $85/pengguna/bulan | Sales performance tracking and advanced workflows |
| Perdana menteri | $135/pengguna/bulan | Paket tingkat perusahaan dengan dukungan yang lebih baik. |
Pricing verified August 2026.
Uji coba gratis: Most SugarCRM plans skip the free trial, and there is no free version.
Garansi uang kembali: Refunds run through your contract terms, not a public policy page.
📌 Catatan: SugarCRM keeps a ten user minimum across its tiers. Ten users on the entry plan means a real floor on SugarCRM cost, even for a small team. Annual billing lowers the price per user compared with monthly billing.
⚠️ Pricing conflict flagged: Our CSV data lists Standard, Advanced, and Premier. Vendor and third-party pages describe a Sugar Professional tier at $52 per user and a Sugar Enterprise tier at $65 per user, billed annually, plus Sugar Market at $1,000/month for 10,000 contacts. We publish the CSV figures above and note the difference here. Check current SugarCRM pricing before you buy.
Manfaat Utama SugarCRM
Here is where SugarCRM earns its keep:
- Tampilan pelanggan 360 derajat: Sales, marketing, and service teams share one record. Silos between departments drop away.
- AI SugarPredict: Domain-specific AI predicts lead conversion odds. It also suggests the next best action inside seller workflows.
- Kustomisasi mendalam: Drag and drop workflows let you build custom fields and layouts without code. Deeper module changes still need software development skills.
- Open source heritage: You choose where your data lives. Cloud, private cloud, and on-premises hosting are all supported.
- Jangkauan global: Over 30 languages and multiple currencies ship in the box. That helps companies expanding across markets.
- Lower total cost than Salesforce: SugarCRM reports rollout costs around 42% lower. Total cost of ownership lands about 32% lower.
- Open API access: REST APIs and SOAP APIs connect legacy ERP and finance systems. Front-office and back-office data merge into a single platform.
Apa yang Tim Kami Amati
Our writer set up a demo account and tested SugarCRM’s record layouts and dashboards. Here is what stood out:
Kelebihan & Kekurangan SugarCRM
✅ Kelebihan
- Deep customization for specific business needs without heavy coding
- Cloud, private cloud, and on-premises deployment options
- Strong fit for manufacturing and wholesale distribution
- REST and SOAP APIs connect legacy ERP systems
❌ Kekurangan
- No free plan and no free trial on most tiers
- Ten user minimum raises the real entry cost
- Steep learning curve because of the wide feature set
- Service features rate weaker than Zendesk and Salesforce Service Cloud
Perbandingan Fitur
Ready for a closer look at HubSpot vs SugarCRM? We compare ten areas that decide which CRM software fits your company.
| Fitur | HubSpot | SugarCRM |
|---|---|---|
| Harga Mulai | Paket gratis $0/bulan | $59/pengguna/bulan |
| Versi Gratis | ✅ | ❌ |
| Manajemen Kontak | ✅ One million contacts | ✅ Unlimited records |
| Otomatisasi Pemasaran | ✅ Pusat Pemasaran | ✅ Pasar Gula |
| Integrasi Asli | ✅ 500+ aplikasi bisnis | ✅ Connectors and APIs |
| On-Premises Hosting | ❌ | ✅ |
| Halaman Landing | ✅ | ✅ |
| Alat E-Commerce | ✅ Payments and quotes | ❌ Via integrations |
| Free Email Support | ❌ Paid plans only | ❌ Paid plans only |
| Terbaik untuk | Small businesses and marketing teams | Manufacturing and mid-market B2B |
1. Manajemen Kontak
HubSpot: The free CRM stores up to one million contacts with unlimited users. Custom properties let you tag industry, deal size, or lifecycle stage. Custom objects arrive on higher paid plans.
SugarCRM: Records carry a 360-degree view of every interaction across departments. That depth suits accounts with many contacts, sites, and buying committees. Setup takes longer than HubSpot’s guided flow.
2. Manajemen Saluran Penjualan
HubSpot: The free plan includes one deal pipeline and a visual dashboard. Sales leaders track the whole sales process in real time. Extra pipelines need a paid tier.
SugarCRM: Sugar Sell adds sales automation, quotas, and forecasting across long B2B cycles. SugarPredict scores which leads will convert. Guided selling then suggests the next step.
3. Otomatisasi Pemasaran
HubSpot: HubSpot Marketing Hub runs email marketing, lead nurturing, and inbound marketing campaigns from one place. Email tracking shows who opened and clicked. The free plan caps automated emails and notifications.
SugarCRM: Sugar Market covers campaigns, Alat SEO, and social media management. It is priced separately from the sales product. Marketing teams pay more to nurture relationships here.
4. AI and Workflow Automation
HubSpot: The Breeze AI suite drafts emails and enriches contact data automatically. Workflow automation handles routing and follow-up tasks. Basic workflows start on the Starter plan.
SugarCRM: Automated sales workflows cut manual data entry across long deals. Predictive lead scoring, generative AI, and sentiment analysis are built in. Advanced workflows sit on higher tiers.
5. Pelaporan dan Analisis
HubSpot: Dashboards cover campaign, deal, and customer service analytics. Custom reports unlock on the Professional plan. Free users get a smaller preset set.
SugarCRM: Reporting leans on CRM and ERP data together for revenue and product performance views. Geo mapping plots accounts by territory. Building those reports takes more setup work.
💡 Pro Tip: Write down the five numbers your sales leaders check weekly. Then ask each vendor to show those exact custom reports in a demo.
6. Integrations and Business Apps
HubSpot: Over 500 business apps connect natively, including Google Workspace, Microsoft 365, and Salesforce. Calendar integration and pertemuan links work out of the box. A mobile app covers iOS dan Android.
SugarCRM: Native connectors, third-party add-ons, REST APIs, and SOAP APIs cover most systems. ERP integration is the standout strength. Fewer one-click marketing tools ship by default.
7. Landing Pages and Website Pages
HubSpot: Landing pages and website pages are built into the free plan. Forms feed straight into contact records. Content arrangement uses a drag and drop editor.
SugarCRM: Landing pages live inside Sugar Market rather than the core CRM. They work well for campaign capture. You need that module to access them.
8. E-Commerce and Custom URLs
HubSpot: Quotes, payment links, and e-commerce management tie orders back to the contact record. That helps teams selling to new customers online. Shopify and similar stores connect through business apps.
SugarCRM: Selling online runs through ERP or commerce integrations instead. Custom URLs let you brand campaign and portal links. It is more setup, but it matches specific business rules.
9. Security, Customization, and Deployment
HubSpot: HubSpot runs cloud-only with permission sets and audit trails on paid plans. Some reviewers call its customization rigid next to developer-focused rivals. Essential controls sit on higher tiers.
SugarCRM: Keamanan settings, custom workflows, and deployment options are all configurable. You can host in the public cloud, a private cloud, or your own data centre. Many buyers hire partners for that work.
Workflow rules follow the same pattern. Most changes happen through drag and drop, while new modules need developer help.
Hosting choice is the clearest gap between the two products.
⚠️ Peringatan: Deep SugarCRM changes can need coding knowledge or a paid partner. Budget for that before you compare CRM prices on paper.
10. Harga & Biaya
Let’s put the plans side by side.
| Tingkat | HubSpot | SugarCRM |
|---|---|---|
| Bebas | Alat Gratis: $0/bulan | ❌ Tidak ada paket gratis |
| Tiket masuk berbayar | Marketing Hub Starter: $15/seat/month | Standard: $59/user/month |
| Bundled entry | Starter Customer Platform: $15/seat/month | Advanced: $85/user/month |
| Tingkat teratas | Marketing Hub Professional: $800/seat/month | Premier: $135/user/month |
HubSpot: The entry price is the lowest here, and the free version costs nothing at all. Costs climb sharply once you reach Professional tiers or add marketing contacts. Mixing hubs makes the invoice hard to predict.
SugarCRM: Pricing is flatter and easier to forecast across a full sales team. The ten user minimum means the Standard plan really starts near $590/month. That is not an affordable CRM for a two-person shop.
Skenario yang Berbeda
| Jika Anda Membutuhkan… | Memilih | Mengapa |
|---|---|---|
| A zero-cost start | HubSpot | Paket gratis, pengguna tak terbatas |
| ERP-connected selling | SugarCRM | REST and SOAP API depth |
| Inbound marketing tools | HubSpot | Landing pages and email built in |
| On-premises hosting | SugarCRM | You keep control of data |
| Fewer than ten employees | HubSpot | No user minimum to clear |
| Pengaturan yang ramah bagi pemula | HubSpot | Guided onboarding and free training |
💰 Anggaran Anda
HubSpot lets you run a CRM at $0 and upgrade when revenue arrives. SugarCRM asks for ten seats before you send a single email.
🔌 Susunan Teknologi Anda
Cloud-first teams get faster wins from HubSpot’s 500+ native connections. Companies running legacy ERP get more from SugarCRM’s API access.
📈 Proses Penjualan Anda
Short inbound cycles suit HubSpot’s pipeline and email tracking. Long manufacturing deals with many stakeholders suit SugarCRM’s account depth.
🎓 Tingkat Pengalaman Anda
HubSpot is user friendly, and 89% of surveyed users find its interface easier than traditional CRMs. SugarCRM rewards teams with an admin or partner on hand.
🆓 Uji Coba dan Demo Gratis
Test HubSpot’s free CRM tools with real contacts this week. Book a SugarCRM demo instead, since no free version exists.
🛟 Opsi Dukungan
HubSpot’s free version has no live help, so email support starts on paid plans. SugarCRM ranges from online support to 24/7 global response for premier customers.
Panduan Pengalihan
Already running one of them? Here is what changes if you move.
🔄 Switching from HubSpot to SugarCRM?
✅ Apa yang akan Anda peroleh:
- On-premises and private cloud hosting choices
- Deeper account structures for complex B2B selling
- Flat per-user pricing that scales predictably
❌ Apa yang akan Anda rugikan:
- The free plan and its million contacts
- HubSpot Academy courses and certifications
- Yang universal kotak-masuk with Facebook Messenger and live chat
📋 Cara beralih:
- Export contacts, companies, and deals from HubSpot as CSV files
- Buy at least ten SugarCRM seats and map your fields
- Import records, then rebuild workflows and dashboards
🔄 Switching from SugarCRM to HubSpot?
✅ Apa yang akan Anda peroleh:
- A free tier you can test before committing
- Marketing tools, landing pages, and email in one login
- Faster onboarding for non-technical staff
❌ Apa yang akan Anda rugikan:
- Self-hosted deployment and full data location control
- Deep ERP connections through SOAP APIs
- Module-level customization built for one industry
📋 Cara beralih:
- Export your SugarCRM modules and attachments
- Open a free HubSpot account and import contacts first
- Recreate pipelines, then connect email and calendar
Apa yang Tidak Kami Bahas dalam Ulasan Kami
This comparison focused on small business and mid-market buyers. We did not test SugarCRM’s on-premises install or HubSpot’s enterprise plans with custom objects at scale. Contract discounts, partner fees, and industry compliance reviews sit outside what we could check. If you manage hundreds of employees across regions, your shortlist may look different.
Keputusan Akhir
| Kategori | Pemenang |
|---|---|
| 💰 Harga | HubSpot |
| 🚀 Fitur Utama | Mengikat |
| 🎯 Kustomisasi | SugarCRM |
| 👶 Kemudahan Penggunaan | HubSpot |
| 🔌 Integrasi | HubSpot |
| 📊 Pelaporan | SugarCRM |
| 📣 Alat Pemasaran | HubSpot |
| 🏆 Pemenang Keseluruhan | HubSpot |
🏆 PEMENANG: HUBSPOT
HubSpot wins 4 of 7 categories.
Cocok untuk: Small businesses, marketing teams, and companies planning steady business growth
HubSpot and SugarCRM sell to different buyers. HubSpot wants your marketing and sales teams working from one contact record on day one.
SugarCRM wants your industrial processes modelled properly. It is the stronger pick for manufacturing, distribution, and any team that needs data hosted in a specific place.
SugarCRM is a capable CRM platform with real customization depth. But HubSpot takes the overall win on price, onboarding, and marketing tools, which is what most readers of this comparison need.
Selengkapnya tentang HubSpot Dibandingkan
Here is how HubSpot lands against other CRM tools buyers shortlist:
HubSpot unggul dalam hal: Free entry tier, faster onboarding for non-technical staff, bundled marketing tools
Salesforce unggul dalam hal: Developer-level customization, enterprise admin controls, partner network size
HubSpot vs Zoho CRM
HubSpot unggul dalam hal: Free plan contact limit, HubSpot Academy training, native app count
Zoho CRM unggul dalam hal: Cheaper mid-tier seats, bundled office suite, lower cost per added module
HubSpot vs Pipedrive
HubSpot unggul dalam hal: Marketing Hub depth, customer success and service features, free version scope
Pipedrive menang dalam hal: Simpler deal-first interface, lower entry seat price, faster pipeline setup
HubSpot unggul dalam hal: Content and landing page tools, reporting breadth, integration library
Freshsales CRM unggul dalam hal: Built-in phone and telephony, cheaper paid tiers, lighter admin load
This video covers more HubSpot alternatives in detail.
Selengkapnya tentang SugarCRM Dibandingkan
Berikut perbandingan SugarCRM dengan alternatif CRM lainnya:
SugarCRM unggul dalam hal: Roughly 42% lower rollout cost, hosting flexibility, customer experience ratings
Salesforce unggul dalam hal: Bigger app marketplace, wider hiring pool of admins, broader analytics add-ons
SugarCRM unggul dalam hal: Sales and marketing coverage in one system, ERP data depth, forecasting
Zendesk unggul dalam hal: Ticketing polish, service automation maturity, faster help desk rollout for service teams
SugarCRM unggul dalam hal: Industry-specific configuration, deployment choice, multi-currency and language support
Insightly unggul dalam hal: Project management built in, cheaper small-team plans, gentler learning curve
SugarCRM unggul dalam hal: Predictive scoring, account hierarchy handling, API coverage for legacy systems
CRM menang pada hari Senin dalam hal: Visual board setup, lower per-seat cost, no ten user minimum
Watch the rundown of rival platforms below.
Pertanyaan Yang Sering Muncul
HubSpot CRM paling cocok untuk apa?
It fits small businesses and marketing teams that want contact management, email, and landing pages in one login. The free plan makes it easy to start.
Apakah HubSpot CRM benar-benar gratis?
Yes. Free Tools cost $0/month and support one million contacts with unlimited users. Live help, extra pipelines, and custom reports need paid plans.
SugarCRM digunakan untuk apa?
It runs sales, marketing, and service work for B2B companies. Manufacturing, wholesale, and distribution firms use it most, often alongside an ERP system.
Apakah SugarCRM mudah digunakan?
Not at first. The feature set is wide, so the learning curve is steep. Many buyers hire a partner to configure it properly.
Yang mana perangkat lunak CRM terbaik Di Sini?
HubSpot for most small and mid-sized companies, thanks to price and setup speed. SugarCRM for teams needing deep customization and their own hosting.
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