Freshsales CRM vs SugarCRM : Quelle est la meilleure solution pour vous en 2025 ?

Gagnant

4.5

• Gestion des courriels
• Automatisation des flux de travail
• Des offres claires et organisées
• Séquences de vente
• Formulaires Web géniaux
• Essai gratuit disponible
• Forfaits payants à partir de 9 $/mois

ESSAYEZ MAINTENANT

Finaliste

3.5

• Automatisation des ventes
• Intégration
• Automatisation du marketing
• Landing Pages
• Sécurité Aperçu
• Book Demo Now
• Forfaits payants à partir de 19 $/mois

ESSAYEZ MAINTENANT

Choisir le bon CRM is tough. You’ve got tons of customer info, and keeping it straight is a headache. 

Now, imagine losing a big sale because you missed a follow-up.

Or, your team is wasting time on tasks that should be easy. That’s frustrating.

That’s where we come in. Let’s break down Freshsales CRM vs SugarCRM.

We’ll look at the key differences so you can decide which one is best for ton entreprise. 

Aperçu

We’ve spent hours diving into Freshsales CRM and SugarCRM, testing their features and comparing their performance. 

This hands-on experience lets us provide a clear, practical comparison, focusing on what matters most to real users.

4.5sur 5

Freshsales CRM might be the one for you. Its intuitive interface makes it an excellent choice.

Tarifs : It has a free trial. The premium plan starts at $9/month.

Caractéristiques principales :

• Gestion des contacts
• Deal Tracking
• Rapports et analyses

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3.5sur 5

SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing today!

Tarifs : Book your demo plan. The premium plan starts at $19/month.

Caractéristiques principales :

• Automatisation de la force de vente
• Assistance clientèle
• Rapports et analyses

Try sugarCRM now Lire la critique complète

是一款流行的寫作助手，但它並不是唯一的一款。

So, you’re looking at Freshsales CRM.

What’s it about?

Think of it like a competent helper for your sales team.

Il est conçu pour faire selling easier.

You get tools to track leads and close deals faster.

It’s all about smoothing your sales process.

Découvrez également nos favoris Alternatives CRM Freshsales…

Notre avis

Freshsales CRM est un choix judicieux pour les entreprises privilégiant la simplicité d'utilisation et un prix abordable. C'est une excellente façon d'utiliser un CRM sans avoir à s'y habituer.

Essayez Freshsales gratuitement Lire la critique complète freshsales alternatives

Principaux avantages

• Em um mundo repleto de ameaças online, como manter seus dados seguros? O aumento dos ataques digitais preocupa muitas pessoas. Você já deve ter ouvido falar do NordProtect e está se perguntando se é a escolha certa para você. Será que é a solução definitiva para sua segurança online? Nós... Facile à naviguer et à apprendre.
• Téléphone et e-mail intégrés : Connectez-vous avec les clients directement depuis la plateforme.
• Informations alimentées par l'IA : Obtenez des suggestions et des prédictions utiles.
• Prix ​​abordables : Propose un plan gratuit et des plans payants compétitifs.

Essayer ventes fraîches Gratuitement

Tarifs

• eins: 9 $/utilisateur/mois.
• Pro + 500 contacts marketing: 39 $/utilisateur/mois.
• Entreprise + 500 contacts marketing: 59 $/utilisateur/mois.

Essayer ventes fraîches Gratuitement

Avantages

• Intuitif et facile à utiliser.
• Options de tarification abordables.
• Idéal pour les petites entreprises.
• Fonctionnalités utiles alimentées par l'IA.

Inconvénients

• Limited customization options.
• Les rapports pourraient être plus solides.
• Il n'y a pas autant d'intégrations que certains concurrents

Essayer ventes fraîches Gratuitement

What is SugarCRM?

Now, let’s talk about SugarCRM.

It’s a powerful tool.

Think of it as a super flexible CRM.

It allows you to build a system that meets your needs, which is excellent for businesses wanting considerable control.

Découvrez également nos favoris Alternatives à SugarCRM…

Notre avis

Want to boost sales by 20% in 2025? SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing, manage customers and close more deals.

Try sugarcrm now Lire la critique complète sugarcrm alternatives

Principaux avantages

• Open-source platform: Gives you greater flexibility and control.
• Robust sales automation: Streamline your sales processes and boost productivity.
• Excellent reporting tools: Gain valuable insights into your sales performance.
• The mobile app includes access to your CRM des données en déplacement.
• Large community: Tap into a wealth of resources and support.

Try SugarCRM now

Tarifs

SugarCRM offers a free trial to test things out. Their paid plans start at $49 per user per month. Here’s the breakdown:

• Essentials: $19/user/month, three users minimum.
• Standard: $59/user/month, ten users minimum.
• Avancé: $85/user/month, ten users minimum.
• Premier: $135/user/month, ten users minimum.

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Avantages

• Very customizable platform.
• Powerful reporting features.
• Offers a free trial and plan.
• Mobile app is included.
• Large and active community.

Inconvénients

• Can be complex to set up.
• The interface feels outdated.
• Marketing automation is costly.
• Not as intuitive as GoHighLevel.
• Some features feel clunky.

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Comparaison des fonctionnalités

We have tested both leading crm options side-by-side.

This direct look at their core features highlights the major differences that will impact your sales teams and overall sales performance.

1. AI-Powered Lead Scoring

• CRM Freshsales : Uses Freddy AI to automatically prioritize leads. This is a huge benefit for sales teams trying to optimize their time and focus on the best opportunities for a new account.
• SugarCRM: Provides sophisticated, rule-based lead scoring. It gives you granular control, but it is not as simple as the AI-driven approach.

2. Customization and Control

• CRM Freshsales : Offers solid customization, but it is more of an out-of-the-box crm platform. It’s easy to get started in a few seconds after your verification successful waiting.
• SugarCRM: Built for deep customization. You can completely customize sugarcrm to match complex business processes and manage all your customer données.

3. Pricing and Affordability

• CRM Freshsales : Offers a free plan up to three users. Its paid plans are generally more affordable crm options, starting at $15 per user per month.
• SugarCRM: Has a higher sugarcrm cost. It often requires a ten user minimum on some plans and is billed annually.

4. Sales and Service Suites

• CRM Freshsales : Part of the larger freshworks products ecosystem. It integrates seamlessly with other freshworks products like Freshdesk for better customer experience.
• SugarCRM: Structured into specific products like sugar sell for sales, sugar market for marketing, and sugar serve for service features.

5. Workflow Automation

• CRM Freshsales : Provides drag and drop workflows for basic automation. This helps sales activities become more efficient right away.
• SugarCRM: Features advanced workflows and powerful automation capabilities. This is ideal for manufacturing or other complex industries.

6. Mobile Access

• CRM Freshsales : Features a highly-rated mobile app. This gives you easy access to customer data and pipelines on the go.
• SugarCRM: Also offers a mobile app, but users often find the interface less intuitive than Freshsales. You can still manage data easily.

7. Core Platform Access

• CRM Freshsales : Is a single platform designed to unify sales and marketing. You get a 360-degree view of customers and contacts.
• SugarCRM: Offers a choice of editions, including an open source crm option. This allows technical users to build upon the base code.

8. Forecasting and Reporting

• CRM Freshsales : Provides good visual rapports and robust forecasting tools. You can track your expected revenue easily.
• SugarCRM: Known for its extremely powerful and customizable reporting engine. It is built for complex analytics and deep insights.

9. Trial and Setup

• CRM Freshsales : Offers a free trial and a free version. It’s fast to create account and start testing. No credit card required for the free version.
• SugarCRM: Also offers a free trial, but setup is often more involved due to the depth of customization. It’s often aimed at larger customers.

What to Look for When Choosing a CRM Software?

• Check the crm prices and compare crm alternatives. Look for excellent value, not just the lowest cost.
• Evaluate scalability: Do they offer basic workflows up to Sugar Enterprise and enterprise-level plans for your growing company?
• Review support options: Is there online support, basic support, or enhanced support? You need a human connection to respond when something goes wrong.
• Check user limits: Does the plan allow for ten users or unlimited users?
• Look at the integration features, especially calendar integration and tools for your service teams.
• Consider the site properly and product performance; a slow site or browser issues hurt.
• Examine software development potential; Sugar Professional is highly customizable, and you might need add ons.
• Test the sécurité features before creating an account or providing a date. Make sure the website is verifying everything.
• Geo mapping and guided selling are often features found in higher tiers. Check if these matter to your employees.
• Always perform a final review of the whole system.

Verdict final

So, which one wins? For most small to medium businesses, Freshsales CRM is our pick.

It’s easy to use, has innovative Outils d'IA that help you close deals faster, and is priced right.

 If you want a system ready to go, Freshsales is it.

If you need tons of customization and have a big team, SugarCRM might fit you better.

But it’s more complex and pricier. We’ve spent hours testing these tools.

We know what works. Trust us to help you pick the meilleur CRM for your needs. Remember, the best CRM is one your team will use. 

Take advantage of free trials to test out both options yourself!

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Plus de Freshsales CRM

Voici une brève comparaison de Freshsales CRM avec ces solutions logicielles :

• Freshsales CRM vs Gohighlevel: Freshsales CRM se concentre sur l'automatisation des ventes et la gestion du pipeline basées sur l'IA, tandis que GoHighLevel est une plateforme plus large offrant de nombreuses fonctionnalités d'automatisation du marketing, des ventes et des agences.
• Freshsales CRM vs Pipedrive: Freshsales CRM fournit une solution de vente complète avec communication intégrée et IA, tandis que Pipedrive excelle dans l'organisation visuelle du pipeline de vente et le suivi des affaires.
• Freshsales CRM vs Keap: Freshsales CRM met l'accent sur une gestion intuitive des ventes et des informations alimentées par l'IA ; Keap offre une automatisation puissante des ventes et du marketing en mettant l'accent sur la gestion des contacts.
• Freshsales CRM vs ActiveCampaign: Freshsales CRM est un CRM dédié aux ventes avec téléphone et e-mail intégrés ; ActiveCampaign est fort dans l'automatisation du marketing, les campagnes d'e-mail et la segmentation avancée.
• Freshsales CRM vs Hubspot: Freshsales CRM offre des outils de vente assistés par ordinateur et une installation plus rapide ; HubSpot propose une suite tout-en-un complète couvrant le marketing, les ventes et le service à la clientèle.
• Freshsales CRM vs Clickfunnels: Freshsales CRM est un CRM axé sur les ventes pour gérer les interactions avec les clients, tandis que ClickFunnels est un outil spécialisé dans la construction d'entonnoirs de vente et de pages d'atterrissage.
• Freshsales CRM vs Folk: Freshsales CRM offre une plateforme de vente complète avec IA et automatisation ; Folk se concentre sur la gestion simple et collaborative des contacts et l'organisation visuelle du pipeline.
• Freshsales CRM vs Instantly: Freshsales CRM est un CRM commercial à part entière avec des fonctionnalités robustes ; Instantly est principalement un outil de sensibilisation par email et un outil de gestion de la relation client. automatisation de l'envoi d'emails à froid outil.
• Freshsales CRM vs ClickUp: Freshsales CRM is designed for streamlining sales processes and managing pipelines; ClickUp is a versatile work OS that encompasses project management, tasks, and CRM functionalities.
• Freshsales CRM vs Monday CRM: Freshsales CRM provides a dedicated sales solution with intelligent insights, while Monday CRM offers highly customizable boards for managing workflows, including CRM.
• Freshsales CRM vs Capsule CRM: Freshsales CRM offre un CRM commercial plus robuste avec des fonctions d'intelligence artificielle ; Capsule CRM se concentre sur la gestion directe des contacts et le suivi des opportunités de vente.
• Freshsales CRM vs Insightly: Freshsales CRM est un outil de vente dédié, doté d'une IA et d'une automatisation complète des ventes ; Insightly offre une expérience CRM plus large, y compris de solides capacités de gestion de projet.
• Freshsales CRM vs Salesforce: Freshsales CRM offre une plateforme de vente intuitive, alimentée par l'IA, avec des prix compétitifs ; Salesforce est un CRM d'entreprise hautement personnalisable, avec un écosystème étendu et des fonctionnalités avancées.
• Freshsales CRM vs Zendesk: Freshsales CRM se concentre sur l'automatisation des ventes et la gestion du pipeline, tandis que Zendesk est avant tout une plateforme de service client avec de solides fonctionnalités de billetterie et d'assistance.

More of SugarCRM

Here’s a brief comparison of SugarCRM with these software solutions:

• SugarCRM vs Gohighlevel: SugarCRM is a comprehensive CRM focused on sales, marketing, and service, offering extensive customization; GoHighLevel is an all-in-one platform for agencies, emphasizing marketing automation, lead generation, and sales tools.
• SugarCRM vs Pipedrive: SugarCRM provides broad customization and flexible deployment for various business needs; Pipedrive is a sales-focused CRM with a visual pipeline, prioritizing ease of use for small to medium businesses.
• SugarCRM vs Keap: SugarCRM offers robust, highly customizable CRM features for sales and marketing automation, scaling for larger teams; Keap (formerly Infusionsoft) is a marketing automation and sales CRM designed primarily for small businesses.
• SugarCRM vs ActiveCampaign: SugarCRM focuses on extensive sales management and customization for complex pipelines; ActiveCampaign excels in user-friendly marketing automation, email campaigns, and lead segmentation.
• SugarCRM vs HubSpot: SugarCRM provides deep customization and flexible deployment for tailored solutions; HubSpot offers an intuitive, integrated suite of marketing, sales, and service tools known for its ease of use.
• SugarCRM vs Clickfunnels: SugarCRM is a robust customer relationship management platform; ClickFunnels is a specialized tool for building sales funnels, landing pages, and automating sales processes.
• SugarCRM vs Folk: SugarCRM is a powerful, customizable CRM for comprehensive business needs; Folk is a modern, collaborative contact management tool that emphasizes simplicity and ease of use.
• SugarCRM vs Instantly: SugarCRM offers a broad CRM solution for sales force automation and customer management; Instantly specializes in automated cold email outreach and lead generation campaigns.
• SugarCRM vs ClickUp: SugarCRM is a dedicated CRM for sales, marketing, and service automation; ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
• SugarCRM vs Monday: SugarCRM offers extensive customization and robust automation for sales and marketing; Monday CRM provides highly visual, customizable workflows for various business processes, including CRM.
• SugarCRM contre Capsule CRM: SugarCRM delivers a highly customizable and scalable CRM with advanced features; Capsule CRM is a simpler, more affordable contact management solution for small to medium-sized businesses.
• SugarCRM vs Insightly: SugarCRM offers extensive customization for complex sales processes and reporting; Insightly combines CRM with project management, focusing on ease of use for small to medium businesses.
• SugarCRM vs Salesforce: SugarCRM offers an open-source option with significant customization potential; Salesforce is a leading cloud-based CRM with extensive features, broad integrations, and a vast ecosystem, albeit at a higher complexity.

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