You’re trying to figure out the best tool to keep track of customers.
You’ve heard about Zendesk vs Close CRM, and everyone says they’re great.
You don’t want to waste time or money on something that won’t work.
What if you pick the wrong one? You could lose customers, and that’s a big deal.
Plus, keeping up with all the changes in tech is super confusing.
We’re going to break it all down for you.
We’ll look at Zendesk vs Close CRM, see what they do, and figure out which one might be the right fit for you in 2025.
Descripción general
To give you the real deal, we didn’t just read about these tools.
Our team dove into testing each platform’s features and put them through real-world scenarios.
This hands-on approach led us to a clear, side-by-side comparison.
Discover Zendesk’s powerful customer support solutions now! Explore it today!
Precios: Dispone de una versión de prueba gratuita. El plan premium cuesta a partir de $19/mes.
Características principales:
- Sistema de venta de entradas.
- Chat en directo.
- Help Center.
Companies see a 20% faster sales cycle. Explore Close CRM’s features today!
Precios: It has a free trial. The premium plan starts at $35/month.
Características principales:
- Predictive Dialing.
- Email Tracking.
- Custom Dashboards.
¿Qué es Zendesk?
Zendesk is your go-to. It’s like a super-organized help desk.
It handles tickets and chats and even lets you build a help center.
Think of it as your customer support hub.
Además, explora nuestros favoritos Alternativas a Zendesk…
Discover Zendesk’s powerful customer support solutions now! Explore it today!
Beneficios clave
- Boosts customer satisfaction by 35% on average.
- Reduces resolution time by 20% with automated workflows.
- Centralizes all customer interactions into one platform.
Precios
Zendesk ofrece una variedad de planes de precios que se ajustan a las diferentes necesidades de los negocios. Los precios varían según las funciones y el número de agentes que necesite.
- Equipo de apoyo: $19/mes
- Equipo Suite: $55/mes
- Suite Profesional: $115/mes
- Suite Enterprise: Precios personalizados
Ventajas
Contras
What is Close CRM?
Want to close more deals? Close CRM helps you do just that.
It’s built for sales teams. It focuses on calls and emails.
It enables you to track leads and close deals faster.
Además, explora nuestros favoritos Close CRM alternatives…
Companies see a 20% faster sales cycle. Explore Close CRM’s features today!
Beneficios clave
- Increases closed deals by 30% on average.
- Speeds up the sales cycle by 20%.
- Power Dialer that increases calls by 50%
Precios
- Esenciales: $35/seat/month.
- Crecimiento:$99/asiento/mes.
- Escala: $139/seat/month.
Ventajas
Contras
Comparación de características
Ready to see how these tools stack up? We’re going to look at the main features.
We’ll see where each one shines. This will help you pick the right tool for you.
1. Facilidad de uso
Zendesk can feel complex at first. Close CRM is simpler to get started with.
If you want something easy, Close CRM wins. For complex needs, Zendesk is better.
2. Knowledge Base
Zendesk has a strong knowledge base. You can build help articles and FAQs.
Close CRM doesn’t have a built-in knowledge base.
If you need a help center, Zendesk is your choice.
3. Análisis
Both offer analytics. Zendesk focuses on customer support data.
Close CRM tracks sales metrics. If you need sales reports, Close CRM is better.
For support data, Zendesk is your pick.
4. Workflow
Zendesk has advanced workflow automation. It handles complex support processes.
Close CRM automates sales tasks. If you need support automation, Zendesk is best.
For sales automation, Close CRM is the right choice.
5. Marketing por correo electrónico
Close CRM has built-in email tools for sales. Zendesk focuses on support emails.
If you need sales emails, Close CRM is better. For support emails, Zendesk is your choice.
6. Business Needs
Zendesk is great for customer support teams. Close CRM is ideal for sales teams.
Think about your main business needs.
If you’re focused on support, pick Zendesk. For sales, choose Close CRM.
7. Ticket
Zendesk uses a ticketing system to resolve customer issues.
Close CRM doesn’t use tickets in the same way.
If you need tickets, Zendesk is the way to go. Close CRM focuses on leads.
¿Qué tener en cuenta al elegir un software CRM?
- Escalabilidad: Will it grow with your business? Can it handle increasing data and users?
- Integración: Does it connect with your existing tools? Will it streamline your current workflows?
- Personalización: Can you tailor it to your exact needs? Does it offer flexible options for your industry?
- Apoyo: Is there reliable customer support? Are there adequate training resources available?
- Informe: Does it give you the data you need? Can you easily generate custom reports?
Veredicto final
So, which one wins? For 2025, it depends.
If your main focus is customer support, Zendesk is our pick.
It handles customer interactions well. Plus, its integration with other tools is strong.
It offers great customization with custom fields. If you need strong sales tools, Close CRM is great.
But Zendesk shines for support. Still unsure? Try their free trial.
We tested both, and Zendesk’s support features are top-notch.
Consider your team’s size and needs. And always test before you commit.
Más de Zendesk
He aquí una breve comparación de Zendesk con estas soluciones de software:
- Zendesk vs Gohighlevel: Zendesk se centra en la atención al cliente y la emisión de tickets, proporcionando comunicación multicanal; GoHighLevel es una plataforma más amplia que ofrece herramientas de ventas, marketing y CRM, con automatización avanzada.
- Zendesk vs Pipedrive: Zendesk destaca en el servicio y la atención al cliente integrales, mientras que Pipedrive es un CRM centrado en las ventas con gestión visual de pipeline.
- Zendesk vs Keap: Zendesk se especializa en una sólida atención al cliente y emisión de tickets; Keap ofrece una amplia automatización de ventas y marketing para pequeñas empresas.
- Zendesk vs ActiveCampaign: Zendesk es una plataforma dedicada a la atención al cliente con gestión de tickets; ActiveCampaign está especializada en la automatización del marketing por correo electrónico, la captación de clientes potenciales y la integración de CRM.
- Zendesk vs HubSpot: Zendesk ofrece un sólido servicio de atención al cliente y tickets de soporte, mientras que HubSpot es una suite completa que abarca funciones de ventas, marketing y centro de servicios.
- Zendesk vs Clickfunnels: Zendesk es una solución de atención al cliente con tickets y chat en vivo; ClickFunnels es un constructor de embudos de ventas para crear páginas de aterrizaje y automatizar las ventas.
- Zendesk vs Folk: Zendesk ofrece un potente servicio de atención al cliente para diversas interacciones; Folk hace hincapié en la organización colaborativa de los contactos y la gestión racionalizada de las relaciones.
- Zendesk vs Instantly: Zendesk se centra en la atención al cliente y la gestión de tickets; Instantly se especializa en campañas automatizadas de correo electrónico en frío y generación de clientes potenciales.
- Zendesk vs ClickUp: Zendesk es un sistema de atención al cliente, mientras que ClickUp es una plataforma versátil de gestión del trabajo que puede funcionar como CRM, herramienta de gestión de proyectos y rastreador de tareas.
- Zendesk frente a Monday CRM: Zendesk es una plataforma de atención al cliente con emisión de tickets; Monday CRM es una herramienta de gestión de flujos de trabajo muy visual y personalizable con funciones de CRM.
- Zendesk vs Capsule CRM: Zendesk proporciona un sólido servicio de atención al cliente y gestión de tickets; Capsule CRM es un sistema simplificado de gestión de contactos y seguimiento de ventas.
- Zendesk vs Insightly: Zendesk se centra en la atención al cliente y los tickets de servicio; Insightly es un CRM más completo con sólidas funciones de canalización de ventas y gestión de proyectos.
- Zendesk vs Freshsales: Zendesk hace hincapié en soluciones sólidas de atención al cliente, mientras que Freshsales CRM está diseñado para la automatización de ventas, el seguimiento de acuerdos y la gestión de clientes potenciales.
- Zendesk frente a Salesforce: Zendesk ofrece una plataforma especializada de atención al cliente; Salesforce es un CRM de nivel empresarial con amplias nubes de ventas, marketing y servicios.
More of Close CRM
Here’s a brief comparison of Close CRM with these software solutions:
- Close CRM vs Gohighlevel: Close CRM focuses on sales teams with built-in calling and email for efficiency, while GoHighLevel is an all-in-one platform integrating sales, marketing automation, and lead generation.
- Close CRM vs Pipedrive: Close CRM emphasizes robust communication tools and automation for inside sales. At the same time, Pipedrive is known for its intuitive visual sales pipeline management for small to medium businesses.
- Close CRM vs Keap: Close CRM is a sales-focused CRM with built-in calling and email sequences, whereas Keap offers more comprehensive marketing automation and e-commerce integrations.
- Close CRM vs ActiveCampaign: Close CRM excels in streamlined sales processes and communication tools, while ActiveCampaign provides more extensive marketing automation, advanced segmentation, and detailed customer journey tracking.
- Close CRM vs HubSpot: Close CRM is designed for sales teams and prioritizes built-in calling and rapid deal closing, while HubSpot offers a broader suite that encompasses marketing, sales, and customer service.
- Close CRM vs Clickfunnels: Close CRM is a sales-oriented CRM for managing leads and deals; ClickFunnels is a specialized tool for building sales funnels and optimizing conversions.
- Close CRM vs Folk: Close CRM is a sales-focused CRM with robust sales automation and built-in communication, while Folk offers flexible, collaborative contact management with a focus on organization and simple outreach.
- Close CRM vs Instantly: Close CRM provides a comprehensive sales CRM with integrated calling and broader sales automation, while Instantly specializes in high-volume cold email outreach and deliverability.
- Close CRM vs Clickup: Close CRM is a dedicated sales CRM for pipeline management and communication, whereas ClickUp is a versatile work operating system with project management, task organization, and customizable CRM capabilities.
- Close CRM vs Monday CRM: Close CRM is a specialized sales CRM with advanced automation for closing deals. Monday CRM is a visual work OS offering customizable workflows for various business functions, including sales.
- Close CRM vs Capsule CRM: Close CRM offers robust sales automation and built-in communication for dedicated sales teams. Cápsula CRM is a simpler, more affordable contact manager primarily for basic relationship tracking.
- Close CRM vs Insightly: Close CRM is mainly a sales-focused CRM with strong communication tools. At the same time, Insightly offers a broader CRM solution that includes robust project management and more extensive integrations.
- Close CRM vs Freshsales CRM: Close CRM emphasizes sales efficiency with built-in communication and automation. Freshsales CRM provides a comprehensive solution with advanced sales automation and in-depth reporting.
- Close CRM vs Salesforce: Close CRM is a sales engagement platform for SMBs with integrated calling and email, while Salesforce is an extensive, highly customizable enterprise-level CRM with broad sales, marketing, and service capabilities.
Preguntas frecuentes
What’s the main difference between the Zendesk and Close CRM comparisons?
Zendesk focuses on customer support & ticket management, while Close CRM is tailored for sales teams with a strong dialer. Choose based on your primary business focus.
How does the price of Zendesk compare to Close CRM?
Zendesk’s price starts lower for basic support but scales with agents. Close CRM is priced per user and focuses on sales tools. Both have different tiers based on features.
Can either Zendesk or Close CRM integrate with Salesforce?
Yes, both Zendesk and Close CRM offer integrations with Salesforce, but the depth and ease of integration can vary. Check the specific integration details.
Is Zendesk Selling a competitor to close CRM?
Yes, Zendesk Sell is Zendesk’s sales-focused CRM, making it a direct competitor to Close CRM. When making the comparison, consider your sales process.
Which platform offers better scalability and customizable options?
Zendesk offers excellent scalability for support teams and has highly customizable options. Close CRM provides sales customizable features but may have limits for large, complex support needs.
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