Zendesk vs Salesmate: Find Your Best CRM Tool in 2025?

优胜者

9.0

• Massaging & Live Chat
• AI & Automation
• Data Privacy & Protection
• Agent Workspace
• 嗓音
• 提供免费计划
• 付费计划，每月 19 美元起

立即尝试

亚军

7.5

• 视觉管道 建造者
• 很棒的模板
• 交易管理
• 会议 调度器
• 人工智能聊天机器人
• 提供免费计划
• 付费计划，每月 23 美元起

立即尝试

Are you stuck trying to figure out which Zendesk vs Salesmate is a better fit for your business? 

You need something to help you manage customers and close deals.

It’s tough to pick between  Zendesk and 销售员.

You’re probably tired of software that slows you down instead of speeding things up.

What if you pick the wrong one and waste time and money?

Imagine missing out on sales because your 客户关系管理 is a mess. 

Don’t worry; we’re going to break it all down. This post will help you see the key differences between Zendesk vs Salesmate.

So you can pick the best tool for your needs in 2025. Let’s make it easy.

概述

We’ve rigorously tested both Zendesk and Salesmate, diving deep into their features and usability.

Our hands-on approach, simulating real-world scenarios, ensures this comparison offers practical insights for your 客户关系管理 decision.

Over 100,000 businesses use Zendesk. See if its features fit your needs.

9满分 10 分

定价： It has a free plan. The premium plan starts at $19/month.

主要特点：

• Ticketing System.
• Live Chat.
• Knowledge Base.

Try zendesk for FREE 阅读完整评论

Salesmate helps over 4,000 growing businesses. Explore its robust tools now.

7.5满分 10 分

定价： 它有免费计划。高级计划起价为每月 23 美元。

主要特点：

• 销售自动化。
• 内置呼叫。
• Deal Management.

免费试用 Salesmate 阅读完整评论

What is Zendesk?

Zendesk? It’s your customer support powerhouse.

Think tickets, chat and help centers. It keeps your customers happy, and that’s key.

此外，探索我们最喜欢的 Zendesk alternatives…

Zendesk

9.0

Over 100,000 businesses use Zendesk. See if its features fit your needs!

Try Zendesk for FREE 阅读完整评论

主要优点

• Handles over 100,000 businesses globally.
• Reduces support ticket resolution time by up to 30%.
• Offers a knowledge base used by millions.
• Integrates with 1000+ apps.

定价

Zendesk offers a variety of pricing plans to fit different business needs. Pricing varies depending on the features and the number of agents you need.

• Support Team: $19/月
• Suite Team: $55/month
• Suite Professional: $115/month
• Suite Enterprise: 定制定价

Salesmate 是什么？

Salesmate? It’s built for sales teams. It helps close deals faster.

Think of calling, automation, and deal tracking. It’s built to grow your sales.

此外，探索我们最喜欢的 Salesmate 替代品…

销售员

7.5

Salesmate helps over 4,000 growing businesses. Explore its robust tools now!

免费试用 Salesmate 阅读完整评论

主要优点

• Helps over 4,000 growing businesses.
• Boosts sales productivity by 25% on average.
• Built-in calling saves hours weekly.
• Automates 90% of routine sales tasks.

定价

Salesmate has a free 15-day trial. Paid plans start at just $12 per user per month. Here’s the breakdown:

• 基本（$23/用户/月）： 联系人、公司、交易。
• 专业版（每位用户每月 39 美元）： 产品管理、目标管理。
• 商务（每位用户每月 63 美元）： 团队管理，自定义模块

功能比较

Let’s see how Zendesk and Salesmate stack up. We’ll look at the key features.

This will guide you to decide which one fits your needs best.

1. Customer Support

Zendesk shines here. It’s built for customer support. You get strong ticket management.

Salesmate offers support, but it’s not its main focus. Zendesk makes it easy to build a knowledge base.

2. Sales Automation

Salesmate leads in automation. You can automate many sales tasks. It saves you time.

Zendesk has some 自动化, but it’s more for support.

3. 分析

Both offer analytics. Zendesk’s analytics are deep for support.

Salesmate’s analytics focus on sales forecasts. You can see how your team is doing.

4. Workflow

Workflow is key. Zendesk’s workflow is great for support tickets.

Salesmate’s workflow helps move deals along. Both help boost your productivity.   

5. Ticket Management

Zendesk’s ticket system is very strong. You can track everything.

Salesmate has ticket features, but they are not as detailed.   

6.定制

Both are customizable. You can customize fields and layouts.

Zendesk offers deep customization for support. Salesmate lets you customize sales pipelines.   

7.易于使用

Ease of use matters. Salesmate is often easier to learn.

Zendesk can take longer to master. Choose what fits your team’s skill level.

选择 CRM 软件时要注意什么？

• 核心功能： Does it meet your primary needs (sales, support, or both)? How well does it integrate with your existing tools?
• 可扩展性： Can it grow with your business? Does it handle increasing data and users efficiently?
• Ease of Implementation and Use: How steep is the learning curve? Is the user interface intuitive for your team?
• Customization and Flexibility: Can you tailor it to your specific workflows? How much can you customize to fit your business needs?
• 自动化功能： How effectively does it automate routine tasks? Does the automation increase your team’s productivity?
• 报告和分析： Does it provide actionable insights and forecast data? How deep are the analytics that are provided?
• Customer support and Training: What level of support is offered? Does the provided customer support meet your standards?

最终裁决 

Choosing between Zendesk and Salesmate depends on your needs.

For strong customer interactions and a robust ticketing system, Zendesk wins.

If sales automation is key, Salesmate is your pick. We lean towards Zendesk for its strong integration options and depth.

If you need Zendesk Sell for sales, it works well.

You can try them yourself with a free trial. Remember, costs are often billed annually, so plan ahead.

Our hands-on testing shows Zendesk’s strength in overall support.

Try Zendesk for FREE 阅读完整评论

免费试用 Salesmate 阅读完整评论

More of Zendesk

Here’s a brief comparison of Zendesk with these software solutions:

• Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
• Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
• Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
• Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
• Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
• Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
• Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
• Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
• Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
• Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
• Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
• Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
• Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
• Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level 客户关系管理 with broad sales, marketing, and service clouds.

更多 Salesmate 信息

以下是 Salesmate 与这些软件解决方案的简要比较：

• Salesmate 与 Gohighlevel 对比: Salesmate 为销售团队提供简化、用户友好的 CRM，专注于交易达成，而 GoHighLevel 是一个更广泛的平台，提供广泛的销售和营销自动化以及先进的潜在客户生成功能。
• Salesmate 与 Pipedrive 对比: Salesmate 提供直观的销售渠道管理并具有内置呼叫功能，而 Pipedrive 则在视觉渠道清晰度方面表现出色，并可轻松推进交易。
• Salesmate 与 Keap 对比: Salesmate 提供用户友好的界面和可定制的交易渠道，用于可视化跟踪，而 Keap 则通过强大的销售漏斗功能提供强大的销售和营销自动化。
• Salesmate 与 ActiveCampaign 对比: Salesmate 在其 CRM 中优先考虑销售渠道和交易跟踪；ActiveCampaign 集成销售和营销自动化，提供全面的客户视图，并在电子邮件营销方面表现出色。
• Salesmate 与 Hubspot: Salesmate 提供透明、价格合理的 CRM 以及强大的销售自动化功能；HubSpot 是一款集营销、销售和服务于一体的综合套件，具有分级定价和更广泛的功能。
• Salesmate 与 Clickfunnels 对比: Salesmate 是一款用于管理销售和客户关系的 CRM；ClickFunnels 是一款用于构建高转化率销售渠道和登陆页面的专用工具。
• 销售员 vs. 普通人: Salesmate 是一款功能齐全的 CRM 系统，面向销售团队，拥有强大的销​​售漏斗管理和自动化功能。Folk 是一款更简单的联系人管理工具，专注于组织和协作。
• Salesmate 与 Instant: Salesmate 提供全面的销售 CRM，具有渠道管理和多渠道推广功能；Instantly 专注于规模化冷电子邮件推广和潜在客户生成。
• Salesmate 与 Clickup 对比: Salesmate 是一款专用于渠道管理和交易跟踪的销售 CRM；ClickUp 是一款集项目管理、任务跟踪和 CRM 功能于一体的生产力平台。
• Salesmate 与 Monday CRM 对比: Salesmate 是一款专注于销售的 CRM，具有内置电子邮件营销和强大的交易管理功能；Monday CRM 提供高度可定制的可视化工作流程和广泛的工作操作系统功能。
• Salesmate 与 Capsule CRM: Salesmate 是一款具有销售自动化和详细报告功能的综合解决方案；Capsule CRM 是一款更简单、用户友好的联系人管理工具，通常更基础。
• Salesmate 与 Insightly: Salesmate 提供主要用于销售活动的用户友好型 CRM；Insightly 提供具有集成项目管理功能的更强大的 CRM。
• Salesmate 与 Freshsales CRM 对比: Salesmate 提供详细的实时报告和广泛的工作流程定制；Freshsales CRM 提供直观的界面，具有 AI 辅助和更广泛的自动化功能。
• Salesmate 与 Salesforce 对比: Salesmate 是一款用户友好的 CRM，非常适合中小型企业，提供直接的销售管理；Salesforce 是一款高度可定制、可扩展的企业级 CRM，具有丰富的功能集。

常见问题