Struggling to pick between Zendesk vs Nutshell 客户关系管理?
你需要一个 客户关系管理 that works for your business, but all the options feel confusing.
Maybe you’re tired of clunky software that slows you down.
Imagine losing deals because your 客户关系管理 一片混乱。
Think of the time wasted on complicated setups.
What if there was a way to know for sure which one fits your needs?
Let’s break down Zendesk vs Nutshell 客户关系管理. We’ll look at the key differences so you can find your perfect fit in 2025.
概述
We’ve put Zendesk and Nutshell 客户关系管理 to the test, diving deep into their features and usability.
Our team explored real-world scenarios, from daily sales tasks to complex customer support tickets, to bring you a practical comparison.
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
定价： It has a free trial. The premium plan starts at $19/month.
主要特点：
- Omnichannel support
- AI-powered bots
- 高级分析
果壳 客户关系管理 helps you automate sales and manage customer relationships site properly. Explore it!
定价： It has a free trial. The premium plan starts at $13/month.
主要特点：
- Contact management
- Sales automation
- Email marketing
What is Zendesk?
Zendesk. It’s a big name in customer service. You’ve probably heard of it.
It helps businesses manage customer support.
Like tickets, live chat, and knowledge bases.
此外，探索我们最喜欢的 Zendesk alternatives…
主要优点
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
定价
所有计划均按年计费。
- Support Team: Я ненавижу хакеров.
- Suite Team: 每月 55 美元。
- Suite Professional: $115/month.
- Suite Enterprise: Talk to Sales.
Você pode ter mais de um espaço de trabalho.
缺点
什么是果壳？
Nutshell CRM. It’s built for sales teams.
Focuses on pipeline management. It aims to simplify sales processes.
It makes it easy to track deals. Helps your team close more sales.
此外，探索我们最喜欢的 Nutshell CRM alternatives…
我们的观点
摆脱混乱，发展业务！果壳 CRM 帮助你实现销售自动化，并妥善管理客户关系。免费试用果壳 CRM 软件，体验与众不同！
主要优点
- 轻松的联系人管理： 将所有客户信息集中整理，轻松访问联系方式、沟通历史记录和备注。
- 内置 电子邮件营销：向您的潜在客户和客户发送有针对性的电子邮件营销活动。通过自动化电子邮件序列培养客户关系并推动销售。
- Sales automation: 通过自动化工作流程简化您的销售流程。减少手动任务，专注于达成交易。
- 出色的客户支持： Nutshell 一流的客户支持团队以反应迅速和乐于助人而闻名。
定价
- 基金会:$13/用户/月。
- 生长：每位用户每月 25 美元。
- : Für immer kostenlos:$42/用户/月。
- É onde todos os seus projetos e tarefas são organizados.：每位用户每月 59 美元。
- 企业：每位用户每月 79 美元。
Você pode ter mais de um espaço de trabalho.
缺点
功能比较
We need to dive deeper into what each tool offers. This part looks at the most important differences.
It will help you see where each tool is strongest.
1. Ticketing System
- Zendesk is a champion of the ticketing system.
- It organizes all support requests into one place.
- This helps support agents work fast.
- Nutshell does not have a native ticketing system.
- It is a sales-first tool.
2. Customer Service Software
- Zendesk’s customer support software is the main focus.
- It is a full solution for customer service software.
- It handles customer conversations across multiple channels.
- Nutshell focuses on the sales team side of the business.
3.销售渠道管理
- Nutshell is excellent for pipeline visibility.
- It lets you manage multiple pipelines.
- This helps the sales team track deals easily.
- Zendesk Sell also has pipeline tools.
- However, Nutshell’s process is often seen as simpler for sales reps.
4. Reporting and Analytics
- Reporting and analytics zendesk provides deep insights.
- You get detailed reports on ticket times and customer satisfaction.
- Nutshell offers a full reporting suite.
- Nutshell’s reports focus more on sales performance and funnel metrics.
5. Knowledge Base and Self-Service
- Zendesk lets you build a powerful help center.
- This is a knowledge base for customers.
- This reduces the number of support requests.
- Nutshell does not offer a native help center feature.
6. Automation and Custom Workflows
- Both tools zendesk offers strong 自动化.
- Zendesk automates the handling of support requests.
- You can build custom workflows for ticket routing.
- Nutshell automates the sales team’s activities.
- It automates email sequences and task reminders.
7. Custom Apps and Integrations
- The zendesk marketplace has many custom apps.
- This allows for high customization.
- Zendesk easily connects with many other systems.
- Nutshell also integrates well with tools like Gmail and Outlook.
- It also works with Zendesk Support.
8. Multilingual Support
- Zendesk is built for large, global companies.
- It offers strong multilingual support.
- This helps support agents handle customer interactions in multiple languages.
- Nutshell’s main focus is the US market.
9. Data and Security
- Both take 安全 seriously.
- Zendesk is designed for large companies.
- It handles lots of customer Das bedeutet, dass Ihr and sensitive information.
- Nutshell also provides secure access and an audit log.
- This protects your company information.
选择 CRM 软件时要注意什么？
- Core Function: Do you need a tool for your support team or sales team? Will it manage all your customer interactions?
- Ease of Use & Adoption: Does the user interface feel natural? Is it easy to use for a single user or 小型企业?
- 主要特点： Does the platform include essential ticketing systems or ticket systems? Are the dashboards and reports easy to view and update?
- Sales & Service Tools: Can you track leads and contacts effectively? Does it offer calendar sync and the ability to send personal email sequences?
- Customization & Scaling: Does it allow for custom fields and customization? Does the plan includes what you need to scale per user?
- Support & Resources: Does the provider offer free live support or have strong community forums? Is there a good help center with useful center articles?
- Technology & Access: Does it work well in your browser and have a good mobile app? Can you import your existing contact list easily?
- 集成： Is the integration with systems like Salesforce or other apps simple? Can your clients and customers respond easily across channels?
- Cost & Value: Have you calculated the total cost, including all new features and add-ons? Is the pricing clear and understandable per user per month?
- Reliability & Security: Is security zendesk level provided, protecting sensitive information? Does the tool offer uptime tracking to avoid costly 停机时间?
- Future-Proofing: Does the vendor have a clear roadmap for the platform? Are they constantly adding new features to improve the customer experience?
最终裁决
For most businesses, Zendesk is the better choice. It has strong features.
It’s great for customer support. Its knowledge base is powerful.
You can automate many tasks. This boosts productivity. But, it can be complex.
Nutshell CRM is easy to use. It’s good for sales automation. It helps improve sales performance.
If you need strong support tools, choose Zendesk. If you want simple sales tools, choose
Nutshell. Think about your business needs. We’ve tested both. We know what works.
We want to help you choose the right one. Customization is key, and Zendesk excels at it.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk 与 Instant: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level 客户关系管理 with broad sales, marketing, and service clouds.
果壳 CRM 的更多信息
下面是 Nutshell CRM 与这些软件解决方案的简要比较：
- Nutshell 与 Pipedrive: It stands out for its visual pipeline management, while Nutshell focuses on user-friendliness and simplicity.
- Nutshell CRM 与 GoHighLevel: Nutshell CRM 是一款以销售为中心的 CRM，强调易用性和渠道管理，而 GoHighLevel 则提供更广泛的营销、销售和代理管理工具。
- 果壳 CRM vs Keap: Nutshell CRM 专注于简化销售流程和协作；Keap 提供先进的营销自动化和销售线索管理功能。
- Nutshell CRM 与 ActiveCampaign: Nutshell CRM 简化了销售和联系人跟踪，而 ActiveCampaign 擅长复杂的营销自动化、细分和电子邮件活动。
- 果壳 CRM vs Hubspot: Nutshell CRM 为销售管道管理和客户关系提供了一个直观的界面，而 HubSpot 则为营销、销售和服务提供了一个广泛的一体化平台。
- 果壳 CRM vs Clickfunnels: Nutshell CRM 是一款以销售为重点的专用 CRM；ClickFunnels 专门从事销售漏斗和着陆页面的构建，以促进转化。
- 果壳客户关系管理与民间: Nutshell CRM 是一款以销售为中心的 CRM，具有强大的报告和管道管理功能；Folk 强调协作式联系人组织和人工智能驱动的充实功能。
- Nutshell CRM 与 Instant: Nutshell CRM 专注于管理销售渠道和客户互动，而 Instantly 则面向大批量 冷电子邮件 外联和引导。
- Nutshell CRM 与 ClickUp: Nutshell CRM 是一款专门用于销售和客户关系管理的工具，而 ClickUp 是一款包含 CRM 功能的多功能工作管理平台。
- 果壳 CRM 与 Monday CRM: Nutshell CRM 提供了简化的销售流程和清晰的管道可视化；Monday CRM 提供了高度可定制的可视化工作流程和跨职能的强大团队协作。
- Nutshell CRM vs Capsule CRM: Nutshell CRM 侧重于直观的销售管道管理和自动化；Capsule CRM 是一款更简单的联系人管理器，主要用于跟踪销售机会。
- 果壳 CRM 与 Insightly: Nutshell CRM 侧重于小型企业销售团队的易用性；Insightly 则提供了更全面的 CRM，并增加了项目管理功能。
- Nutshell CRM vs Freshsales CRM: Nutshell CRM 提供易于使用的销售管道和团队协作；Freshsales CRM 包括人工智能驱动的洞察力和更广泛的销售队伍自动化。
- Nutshell CRM 与 Salesforce: Nutshell CRM 为中小型企业提供了一个简单、经济的解决方案；Salesforce 则是一个高度可扩展、功能丰富的企业 CRM。
常见问题
Which CRM is more customizable?
Zendesk is highly customizable, and you can tailor it to fit complex workflows. Nutshell has fewer options, but it’s simpler to set up.
Does either CRM offer live chat?
Yes, Zendesk has a robust live chat feature built into its support suite. Nutshell does not offer native live chat.
Which CRM has better ease of use?
Nutshell CRM is known for its ease of use and clean user interface. Zendesk can be more complex, but it offers more features.
Can I create landing pages with either CRM?
Neither Zendesk nor Nutshell CRM directly creates landing pages. You’ll need integrations with other tools like Mailchimp or HubSpot.
Which CRM provides better pipeline visibility?
Nutshell CRM excels in pipeline visibility and offers clear visual tools to help sales teams track deals. Both are seamless, but Nutshell is more sales-focused.
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