You’re stuck between Zendesk vs Copper 客户关系管理.
They both seem good, but which one actually fits your business?
It’s like picking between two cool video 游戏, but you only get one.
您不想在错误的选择上浪费时间或金钱。
Imagine getting stuck with a 客户关系管理 that makes your work harder, not easier.
Don’t worry; We’re going to break down Zendesk vs Copper 客户关系管理 simply and clearly.
By the end, you’ll know exactly which 客户关系管理 will help your business win in 2025.
概述
We’ve put both Zendesk and Copper CRM through real-world tests.
Our team explored each platform’s features, pricing, and ease of use.
Simulating typical business workflows to give you a clear, practical comparison.
Over 100,000 businesses use Zendesk. See if it’s right for you. Start your journey today!
定价： It has a free trial. The premium plan starts at $19/month.
主要特点：
- Sales Pipeline Tracking.
- Customer Support Ticketing.
- 报告 and Analytics.
Copper CRM integrates with Google Workspace. See if it’s right for you. Explore it today!
定价： It has a free trial. The premium plan starts at $9/month.
主要特点：
- Google Workspace Integration.
- Visual Pipeline Management.
- Email Tracking.
What is Zendesk?
Zendesk Sell? It’s like your sales team’s best friend.
It helps track deals and keep customers happy.
It’s about making sales easier.
此外，探索我们最喜欢的 Zendesk alternatives…
Over 100,000 businesses use Zendesk. See if it’s right for you. Start your journey today!
主要优点
- Boost sales by 30% with pipeline tools.
- Resolve customer issues 40% faster.
- Get real-time data on over 200 reports.
- Integrate with 100+ apps for smooth workflow.
- Automate tasks, saving 15+ hours weekly.
定价
Zendesk offers a variety of pricing plans to fit different business needs. Pricing varies depending on the features and the number of agents you need.
- Support Team: $19/月
- Suite Team: $55/month
- Suite Professional: $115/month
- Suite Enterprise: 定制定价
优点
缺点
什么是 Copper CRM？
Copper CRM? It’s built for Google Workspace users.
It keeps everything connected. Think of it as your Google-powered sales hub.
此外，探索我们最喜欢的 铜 CRM 替代品…
Copper CRM integrates with Google Workspace. See if it’s right for you. Explore it today!
主要优点
- Seamless Google Workspace integration.
- Visual pipeline, close deals faster.
- Track emails and know customer engagement.
- Automate data entry, saving 20+ minutes per lead.
- Get insights from 50+ customizable reports.
定价
Copper CRM offers a free trial to get you started. Paid plans are totally based on the number of users and features you need:
- 起动机： $9/per seat per month[paid annually]
- 基本的： $23/per seat per month[paid annually]
- 专业的： $59/per seat per month[paid annually]
- 商业： $99/per seat per month[paid annually]
优点
缺点
功能比较
Let’s see how Zendesk and Copper CRM stack up. We’ll look at key features.
This will help you decide which one works best for your business needs.
1.销售队伍自动化
- Zendesk: It has good sales force automation. You can set up sales tasks to happen automatically.
- 铜标准物质: It also does automation, but it focuses more on Google tools.
2. Intuitive Interface
- Zendesk: It tries to be intuitive. Some parts are easy to use.
- 铜标准物质: It’s known for being very intuitive. It’s easy to understand and use.
3. Seamless Integration
- Zendesk: It has seamless integrations with many apps. This is good for big teams.
- 铜标准物质: It has very seamless Google Workspace integration. If you use Google, this is great.
4. Workflow Management
- Zendesk: It helps manage your workflow. You can track customer tickets and sales.
- 铜标准物质: It also helps with workflow, especially for sales pipelines.
5.分析和报告
- Zendesk: It gives you lots of analytics. You can see many reports.
- 铜标准物质: It gives you good analytics, but not as many as Zendesk.
6.易于使用
- Zendesk: The ease of use varies. Some parts are simple, and others are not.
- 铜标准物质: It’s known for its high ease of use. It’s very simple to learn.
7.客户支持
- Zendesk: This is the first customer support platform. So it is very good at customer support.
- 铜标准物质: It also has customer support, but it is not its main focus.
选择 CRM 软件时要注意什么？
- 一体化： Does it connect with your current tools? How easy is it to link with other software?
- 可扩展性： Can it grow with your business? Will it handle more users and data 之后?
- 定制： Can you change it to fit your needs? How much can you personalize the features?
- 支持： How good is the customer support? What kind of help is offered if there are issues?
- 报告： Does it provide the data you need? Are the reports easy to understand and use?
最终裁决
After careful comparison, Zendesk emerges as the top choice for businesses.
Its wide range of features, especially within the Zendesk Suite, makes it a strong contender.
As the price can be higher, the advanced automation and extensive integration.
While Copper CRM excels in Google Workspace integration, Zendesk’s overall power makes it our preferred pick.
Zendesk wins. It offers powerful automation and deep analytics,
For 2025, Zendesk is the better long-term investment.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
更多 Copper CRM
以下是 Copper CRM 与这些软件解决方案的简要比较：
- Copper CRM vs Gohighlevel: Copper CRM offers deep integration with Google Workspace for streamlined relationship management, while GoHighLevel is a comprehensive marketing automation platform with advanced lead generation.
- Copper CRM 与 Pipedrive 对比: Copper CRM 在 Google Workspace 集成和联系人管理方面表现出色，而 Pipedrive 则专注于为销售驱动型组织提供可视化销售渠道管理。
- Copper CRM 与 Keap: Copper CRM 提供无缝的 Google 集成以简化 CRM，而 Keap 提供具有广泛功能的强大销售和营销自动化。
- Copper CRM 与 ActiveCampaign 对比: Copper CRM 提供直观的 Google Workspace 集成来管理客户互动，而 ActiveCampaign 则专注于高级营销自动化和详细的客户细分。
- Copper CRM 与 Hubspot: Copper CRM 优先考虑深度 Google Workspace 集成和易用性，而 HubSpot 则提供全面的营销、销售和服务工具套件。
- Copper CRM 与 Clickfunnels 对比: Copper CRM 是一个客户关系管理系统，而 ClickFunnels 是一个专门的销售漏斗构建器，旨在产生潜在客户并实现销售自动化。
- Copper CRM 与 Folk 对比: Copper CRM 与 Google Workspace 紧密集成，用于销售和联系人管理，而 Folk 则强调简单、协作的联系人组织和定制。
- Copper CRM 与 Instantly: Copper CRM 通过与 Google Workspace 集成提供完整的 CRM 体验，而 Instantly 主要是用于冷电子邮件活动的电子邮件推广工具。
- Copper CRM vs ClickUp: Copper CRM is a specialized CRM tightly integrated with Google Workspace, while ClickUp is a versatile work management platform that includes CRM functionalities, among many others.
- Copper CRM 与 Monday CRM 对比: Copper CRM 提供简单的、以 Google 为中心的 CRM 体验，而 Monday CRM 提供高度可定制的可视化工作流程和强大的项目管理功能。
- 铜 CRM 与胶囊 CRM: Copper CRM 提供深度 Google Workspace 集成和强大的销售渠道功能，而 Capsule CRM 是一款更简单的联系人管理器，专注于基本的销售跟踪。
- Copper CRM 与 Insightly: Copper CRM 专注于 Google Workspace 集成和直观的销售渠道，而 Insightly 提供具有项目管理和高级工作流自动化功能的更广泛的 CRM。
- Copper CRM 与 Freshsales CRM 对比: Copper CRM 提供具有可视化管道和 Google 集成的上下文 CRM，而 Freshsales CRM 提供 AI 驱动的潜在客户评分、高级分析和集成通信。
- Copper CRM 与 Salesforce: Copper CRM 提供与 Google Workspace 紧密集成的用户友好型解决方案。同时，Salesforce 是一款高度可定制、功能丰富的企业级 CRM。
常见问题
哪种 CRM 更适合小型企业？
Copper’s integration shines for small businesses heavily using Google Workspace. Zendesk offers more customizable options but at a higher cost. It depends on your needs.
Which CRM has better customer support?
Zendesk is built around customer support and offers extensive resources. Copper CRM provides support, but it’s not its primary focus.
How do they differ in sales pipeline management?
Both offer sales pipeline tools. Copper’s is visually simpler, while Zendesk provides more detailed tracking and reporting. Pipeline management varies on user preference.
What do user reviews say about these two CRM?
User reviews praise Zendesk for its robust features and customer relationship management, but some find it complex. Copper is loved for its simplicity and Google Workspace integration.
How customizable are Zendesk & Copper CRM?
Zendesk is highly customizable and has many apps and settings. Copper is less so but still offers personalization, especially within the CRM and relationship management features.
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