You’re stuck between Zendesk vs Copper 客户关系管理.
They both seem good, but which one actually fits your 商业?
It’s like picking between two cool video 游戏, but you only get one.
您不想在错误的选择上浪费时间或金钱。
Imagine getting stuck with a 客户关系管理 that makes your work harder, not easier.
Don’t worry; We’re going to break down Zendesk vs Copper 客户关系管理 simply and clearly.
By the end, you’ll know exactly which 客户关系管理 will help your business win in 2025.
概述
We’ve put both Zendesk and Copper 客户关系管理 through real-world tests.
Our team explored each platform’s features, pricing, and ease of use.
Simulating typical business workflows to give you a clear, practical comparison.
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
定价： It has a free trial. The premium plan starts at $19/month.
主要特点：
- Omnichannel support
- AI-powered bots
- 高级分析
想要一款能与你的 Google 应用无缝集成的 CRM 系统吗？体验更顺畅的工作流程！
定价： It has a free trial. The premium plan starts at $9/month.
主要特点：
- Google Workspace 集成
- 联系人管理
- 管道管理
What is Zendesk?
Zendesk Sell? It’s like your sales team’s best friend.
It helps track deals and keep customers happy.
It’s about making sales easier.
此外，探索我们最喜欢的 Zendesk alternatives…
主要优点
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
定价
所有计划均按年计费。
- Support Team: Я ненавижу хакеров.
- Suite Team: 每月 55 美元。
- Suite Professional: $115/month.
- Suite Enterprise: Talk to Sales.
Você pode ter mais de um espaço de trabalho.
缺点
什么是 Copper CRM？
Copper CRM? It’s built for Google Workspace users.
It keeps everything connected. Think of it as your Google-powered sales hub.
此外，探索我们最喜欢的 铜 CRM 替代品…
我们的观点
别再每周浪费 10 个小时手动输入数据了！Copper CRM 软件可自动化您的销售流程，并与 Google Workspace 无缝集成。
主要优点
Copper CRM 的简洁性和集成性非常出色。它的优势如下：
- 轻松集成 Google Workspace： 无需离开 Gmail 收件箱即可管理您的联系人、交易和项目。
- 直观的界面： 即使对于 CRM 初学者来说，Copper 也很容易导航。
- 可视化管道管理： 清晰了解您的销售流程并轻松跟踪交易。
- 自动数据输入： Copper 自动从电子邮件和其他交互中捕获联系信息，节省时间和精力。
定价
所有价格将按年计费。
- ,” “plano de projeto” ou “calendário de conteúdo”).：9 美元/座位/月。
- 基本的：23 美元/座位/月。
- 专业的：59 美元/席/月。
- É onde todos os seus projetos e tarefas são organizados.：99 美元/席/月。
Você pode ter mais de um espaço de trabalho.
缺点
功能比较
Choosing between a dedicated support platform and a sales-focused CRM can be tough.
We are diving into a head-to-head feature comparison to show you exactly where Zendesk’s customer support software shines and where Copper CRM excels.
1. Core Focus and Use Case
- Zendesk is a leading customer service software. Its core strength is its ticketing system, built to handle high volumes of support requests and customer conversations.
- Copper CRM is a sales CRM focused on automating the sales process and eliminating manual data entry. It is built for teams using google products or formerly g suite.
2. Google Workspace Integration
- Copper CRM wins easily here. It is built as a native chrome extension and works directly inside your gmail 收件箱. You can access and manage your contacts and leads in one location from gmail and google.
- Zendesk offers integrations via the zendesk marketplace, but they are typically not as seamless as Copper’s deep, native integration with gmail and google calendar.
3. Ticketing and Support
- This is where zendesk support dominates. It offers a powerful ticketing systems for routing support tickets, a strong knowledge base for self-service, and the ability to create a full help center and community forums.
- Copper is a sales crm and offers very limited features for formal customer support. If your main goal is high customer satisfaction and a dedicated support team, zendesk’s customer support software is the superior platform.
4. Sales Pipeline Management
- Copper CRM is highly focused on sales, allowing sales reps to easily track deals using multiple pipelines and a visual interface. It helps sales team organize leads and companies.
- Zendesk offers a separate sales solution, Zendesk Sell, which provides a comparable sales tool and the ability to create pipelines, but it is separate from its core support tickets functionality.
5. Workflow Automation
- Zendesk uses automations to streamline the support requests and ticket handling process. You can create custom workflows for support tickets routing.
- Copper offers workflow 自动化 (often in the Professional plan includes tier) that focuses on the sales process, such as sending automated emails or updating deals in google calendar.
6. Customer Data and Visibility
- Zendesk focuses on consolidating all customer interactions and customer data from multiple channels into the agent workspace. This helps support agents better respond to a new ticket.
- Copper pulls customer data from gmail and google to automatically manage new contacts and leads. It provides a simple solution to keep data up to date without manual data entry.
7.报告和分析
- Reporting and analytics zendesk is exceptionally strong, offering deep advanced capabilities to gain insights into team’s performance, ticket resolution, and customer satisfaction.
- Copper CRM provides solid reports for tracking the sales process and sales team metrics. However, the depth of service-side data in Zendesk’s reporting and analytics zendesk is typically greater.
8. Customization and Ecosystem
- Zendesk boasts a vast zendesk marketplace where you can find custom apps and integrations to extend its functionality. It is also a very customizable platform.
- Copper’s integrations are concentrated on the Google ecosystem, using the chrome extension and google drive. This makes it an ideal solution for 小型企业 teams who live in their gmail inbox.
9. Security and Compliance
- Die 9 besten Lernmanagement-Softwares (LMS) für 2025 15 zendesk is a core offering. It is trusted by many customers and places a major emphasis on protecting sensitive information and minimizing costly 停机时间.
- Copper provides robust security features and is a reliable tool for small to mid-sized company environments that rely on google products.
选择 CRM 软件时要注意什么？
Choosing the right platform is key to improving customer experience and ensuring your clients are happy.
- 定价结构： Understand the total cost. Does the copper crm pricing fit your budget? Is it a paid monthly subscription, and what features are available in the starter plan versus the business tier? Be aware of add ons.
- 核心功能： Do you need a dedicated ticket systems or desk software like Zendesk, or a solution focused on contact management and sales?
- Google 集成： For teams using gmail extension, check the seamlessness of integration with google docs, google sheets, and the browser. Does it allow you to access data or complete tasks directly from your Gmail inbox?
- Sales and Marketing: Look for key sales features like lead scoring to prioritize a new lead. Can you send bulk emails or an automated email sequence using professional email templates? Does it include marketing tools like website tracking?
- 自动化： Can the platform automate tasks to save your team time?
- 额外功能 Does it offer project management capabilities? Look for new features like social messaging or live chat to support multiple channels.
- Support and Service: Does the platform offer multilingual support and work well across multiple languages? Is there a good employee experience when using it? Check for a robust help center articles section and clear support for different business hours.
- Company Ecosystem: Consider where the company is focused (e.g., san francisco for tech). Is it an other crm or a specialized other crms? Look at the overall site and compare it to major players like salesforce.
关键见解：
- Consider platforms like Copper if your team heavily relies on the Google ecosystem for projects.
- Be aware that specialized support tools like Zendesk (with its zendesk’s pricing and features for social messaging and live chat) may require integration with an other crm for sales.
- The overall goal is a clear view of your customer’s order history and all customer experience points, whether through the desk software or sales tools.
- Many platforms offer a free trial, so test them out!
- Keep an eye on what former Zendesk executive tom eggemeier is building in the CRM space.
- Investigate the communication features, such as those that leverage sunshine conversations, for a more unified customer view.
最终裁决
After careful comparison, Zendesk emerges as the top choice for businesses.
Its wide range of features, especially within the Zendesk Suite, makes it a strong contender.
As the price can be higher, the advanced automation and extensive integration.
While Copper CRM excels in Google Workspace integration, Zendesk’s overall power makes it our preferred pick.
Zendesk wins. It offers powerful automation and deep analytics,
For 2025, Zendesk is the better long-term investment.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk 与 Instant: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level 客户关系管理 with broad sales, marketing, and service clouds.
更多 Copper CRM
以下是 Copper CRM 与这些软件解决方案的简要比较：
- Copper CRM 与 Pipedrive 对比: Copper CRM 在 Google Workspace 集成和联系人管理方面表现出色，而 Pipedrive 则专注于为销售驱动型组织提供可视化销售渠道管理。
- Copper 与 GoHighLevel 对比Copper 最适合使用 Google 的团队。它使用简单，并且内置于 Gmail 中。GoHighLevel 是一款更强大的工具，可以满足营销代理的需求。它拥有更强大的自动化功能，可以管理多个客户。
- Copper CRM 与 Keap: Copper CRM 提供无缝的 Google 集成以简化 CRM，而 Keap 提供具有广泛功能的强大销售和营销自动化。
- Copper CRM 与 ActiveCampaign 对比: Copper CRM 提供直观的 Google Workspace 集成来管理客户互动，而 ActiveCampaign 则专注于高级营销自动化和详细的客户细分。
- Copper CRM 与 Hubspot: Copper CRM 优先考虑深度 Google Workspace 集成和易用性，而 HubSpot 则提供全面的营销、销售和服务工具套件。
- Copper CRM 与 Clickfunnels 对比: Copper CRM 是一个客户关系管理系统，而 ClickFunnels 是一个专门的销售漏斗构建器，旨在产生潜在客户并实现销售自动化。
- Copper CRM 与 Folk 对比: Copper CRM 与 Google Workspace 紧密集成，用于销售和联系人管理，而 Folk 则强调简单、协作的联系人组织和定制。
- Copper CRM 与 Instantly: Copper CRM 通过与 Google Workspace 集成提供完整的 CRM 体验，而 Instantly 主要是用于冷电子邮件活动的电子邮件推广工具。
- Copper CRM 与 ClickUp 对比: Copper CRM 是一款与 Google Workspace 紧密集成的专业 CRM，而 ClickUp 是一款多功能工作管理平台，包含 CRM 功能等。
- Copper CRM 与 Monday CRM 对比: Copper CRM 提供简单的、以 Google 为中心的 CRM 体验，而 Monday CRM 提供高度可定制的可视化工作流程和强大的项目管理功能。
- 铜 CRM 与胶囊 CRM: Copper CRM 提供深度 Google Workspace 集成和强大的销售渠道功能，而 Capsule CRM 是一款更简单的联系人管理器，专注于基本的销售跟踪。
- Copper CRM 与 Insightly: Copper CRM 专注于 Google Workspace 集成和直观的销售渠道，而 Insightly 提供具有项目管理和高级工作流自动化功能的更广泛的 CRM。
- Copper CRM 与 Freshsales CRM 对比: Copper CRM 提供具有可视化管道和 Google 集成的上下文 CRM，而 Freshsales CRM 提供 AI 驱动的潜在客户评分、高级分析和集成通信。
- Copper CRM 与 Salesforce: Copper CRM 提供与 Google Workspace 紧密集成的用户友好型解决方案。同时，Salesforce 是一款高度可定制、功能丰富的企业级 CRM。
常见问题
哪种 CRM 更适合小型企业？
Copper’s integration shines for small businesses heavily using Google Workspace. Zendesk offers more customizable options but at a higher cost. It depends on your needs.
Which CRM has better customer support?
Zendesk is built around customer support and offers extensive resources. Copper CRM provides support, but it’s not its primary focus.
How do they differ in sales pipeline management?
Both offer sales pipeline tools. Copper’s is visually simpler, while Zendesk provides more detailed tracking and reporting. Pipeline management varies on user preference.
What do user reviews say about these two CRM?
User reviews praise Zendesk for its robust features and customer relationship management, but some find it complex. Copper is loved for its simplicity and Google Workspace integration.
How customizable are Zendesk & Copper CRM?
Zendesk is highly customizable and has many apps and settings. Copper is less so but still offers personalization, especially within the CRM and relationship management features.
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