Are you stuck trying to figure out which Zendesk vs Salesmate is a better fit for your business?
You need something to help you manage customers and close deals.
It’s tough to pick between Zendesk and 销售员.
You’re probably tired of software that slows you down instead of speeding things up.
What if you pick the wrong one and waste time and money?
Imagine missing out on sales because your 客户关系管理 一片混乱。
Don’t worry; we’re going to break it all down. This post will help you see the key differences between Zendesk vs Salesmate.
So you can pick the best tool for your needs in 2025. Let’s make it easy.
概述
We’ve rigorously tested both Zendesk and Salesmate, diving deep into their features and usability.
Our hands-on approach, simulating real-world scenarios, ensures this comparison offers practical insights for your 客户关系管理 decision.
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
定价： It has a free trial. The premium plan starts at $19/month.
主要特点：
- Omnichannel support
- AI-powered bots
- 高级分析
Salesmate 是什么？
Salesmate? It’s built for sales teams. It helps close deals faster.
Think of calling, 自动化, and deal tracking. It’s built to grow your sales.
此外，探索我们最喜欢的 Salesmate 替代品…
我们的观点
告别销售混乱！Salesmate 客户关系管理 提供 15 天免费试用。体验非凡体验，达成更多交易。立即注册！
主要优点
- 内置呼叫： 直接在 Salesmate 内拨打和接听电话。
- 销售顺序： 通过个性化的电子邮件和短信自动进行外展。
- 管道管理： 可视化您的销售流程并找出瓶颈。
- 移动应用程序： 随时随地访问您的 CRM 数据。
定价
- 基本（$23/用户/月）： 联系人、公司、交易。
- 专业版（每位用户每月 39 美元）： 产品管理、目标管理。
- 商务（每位用户每月 63 美元）： 团队管理，自定义模块
Você pode ter mais de um espaço de trabalho.
缺点
What is Zendesk?
Zendesk? It’s your customer support powerhouse.
Think tickets, chat and help centers. It keeps your customers happy, and that’s key.
此外，探索我们最喜欢的 Zendesk alternatives…
主要优点
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
定价
所有计划均按年计费。
- Support Team: Я ненавижу хакеров.
- Suite Team: 每月 55 美元。
- Suite Professional: $115/month.
- Suite Enterprise: Talk to Sales.
Você pode ter mais de um espaço de trabalho.
缺点
功能比较
Let’s look at the key features of each platform.
We will see how Zendesk and Salesmate compare.
This will help you decide which tool best supports your team’s performance.
1. Customer Service Software
- Zendesk’s customer support software is its main strength.
- It is the gold standard for customer service software.
- It gives support agents the ability to manage support requests from multiple channels.
- Salesmate has support tools, but it is not its main focus.
2. Ticketing Systems
- Zendesk support offers one of the best ticketing systems.
- You can track every support ticket easily.
- This is great for managing many customer conversations.
- Salesmate also offers ticket systems.
- However, the features are less deep compared to Zendesk.
3. Sales Process Management
- 销售员 客户关系管理 is designed for the sales team.
- It is built to optimize the whole sales process.
- It includes pipeline management to help you track deals.
- Zendesk Sell offers a separate sales team solution.
4. Reporting and Analytics
- Reporting and analytics Zendesk focuses on service metrics.
- You can see how fast support tickets are solved.
- Salesmate focuses its analytics on sales forecasting and sales performance.
- This helps sales reps create better strategies.
5. Workflow and Automation
- Both Zendesk and Salesmate offer custom workflows.
- Salesmate is praised for its automation in the sales process.
- Zendesk offers strong automation for routing support requests and other customer service tasks.
6. Knowledge Base and Self-Service
- Zendesk excels at self-service.
- It lets you create a full knowledge base and help center articles.
- This helps many customers find answers alone.
- Salesmate offers a knowledge base, but Zendesk’s is much more robust.
7. Multichannel Communication
- Zendesk Suite connects multiple channels like live chat and social messaging.
- This gives your support team a single agent workspace to respond to all customer conversations.
- Salesmate focuses on email and its built-in phone.
8. Integrations and Marketplace
- Zendesk Marketplace has thousands of apps for third-party connections.
- This shows Zendesk’s superior ability to integrate with other tools.
- Salesmate has good integrations, but not as many options.
9. Security
- Die 9 besten Lernmanagement-Softwares (LMS) für 2025 15 Zendesk is top-tier.
- They handle a lot of sensitive information.
- This is a major focus for their platform.
- Salesmate also focuses on security and data protection, which is important for any 客户关系管理 解决方案。
选择 CRM 软件时要注意什么？
- Sales Functionality:
- Does the platform manage your entire sales pipeline effectively?
- Can you track deals, contacts, and prospects to close more deals?
- Automation and Productivity:
- Does the robust crm solution automate repetitive tasks to save time?
- Look for strong marketing automation, workflow, and task management features to boost productivity.
- User Experience and Training:
- Is the workspace and interface perfectly laid out and intuitive?
- Will the vendor train users easily, or will it cause costly 停机时间?
- Integration and Ecosystem:
- Does it offer all the necessary apis for third-party connections?
- Does it integrate smoothly with common tools like Google Apps and Microsoft Apps?
- Communication Tools:
- Does the system offer a good meeting 调度程序 and reliable email tracking?
- Can you easily manage follow-ups and book meetings with prospects?
- Pricing and Total Cost:
- What is the total cost when all features and integrations are included?
- 是否 定价 model save money or require expensive add-ons?
- 支持和社区：
- Does the company provide provided effective solutions to problems?
- Are there active community forums for user questions and new features?
- Scalability and Flexibility:
- Is it capable of supporting 小型企业 and growing to handle large companies?
- Can the salesmate’s platform (or competitor) offer numerous workarounds and alternative options?
- Specific Industry Needs (e.g., Real Estate):
- If you’re a real estate company, does the CRM have tailored features?
- Can you create custom apps or fields specific to your industry?
- Customer Relationships:
- Does the CRM help you build lasting customer relationships?
- Is the customer satisfaction tracking strong enough to gauge loyalty?
- Mobile and Access:
- Is the mobile experience good for working on the go?
- Can you access full features inside gmail or just a web browser?
- Deeper Research Insights:
- Always conduct extensive research and read review comparisons.
- Take advantage of the free trial today to test usability yourself.
- Look for a system that is a robust crm solution and not just a basic desk software.
最终裁决
Choosing between Zendesk and Salesmate depends on your needs.
For strong customer interactions and a robust ticketing system, Zendesk wins.
If sales automation is key, Salesmate is your pick. We lean towards Zendesk for its strong integration options and depth.
If you need Zendesk Sell for sales, it works well.
You can try them yourself with a free trial. Remember, costs are often billed annually, so plan ahead.
Our hands-on testing shows Zendesk’s strength in overall support.
更多 Salesmate 信息
以下是 Salesmate 与这些软件解决方案的简要比较：
- Salesmate 与 Pipedrive 对比: Salesmate 提供直观的销售渠道管理并具有内置呼叫功能，而 Pipedrive 则在视觉渠道清晰度方面表现出色，并可轻松推进交易。
- Salesmate 与 GoHighLevel 对比Salesmate 以易用性著称。它帮助销售团队完成交易和与客户沟通。GoHighLevel 是一款功能更强大的工具，主要面向营销代理业务。
- Salesmate 与 Keap 对比: Salesmate 提供用户友好的界面和可定制的交易渠道，用于可视化跟踪，而 Keap 则通过强大的销售漏斗功能提供强大的销售和营销自动化。
- Salesmate 与 ActiveCampaign 对比: Salesmate 在其 CRM 中优先考虑销售渠道和交易跟踪；ActiveCampaign 集成销售和营销自动化，提供全面的客户视图，并在电子邮件营销方面表现出色。
- Salesmate 与 Hubspot: Salesmate 提供透明、价格合理的 CRM 以及强大的销售自动化功能；HubSpot 是一款集营销、销售和服务于一体的综合套件，具有分级定价和更广泛的功能。
- Salesmate 与 Clickfunnels 对比: Salesmate 是一款用于管理销售和客户关系的 CRM；ClickFunnels 是一款用于构建高转化率销售渠道和登陆页面的专用工具。
- 销售员 vs. 普通人: Salesmate 是一款功能齐全的 CRM 系统，面向销售团队，拥有强大的销售漏斗管理和自动化功能。Folk 是一款更简单的联系人管理工具，专注于组织和协作。
- Salesmate 与 Instant: Salesmate 提供全面的销售 CRM，具有渠道管理和多渠道推广功能；Instantly 专注于规模化冷电子邮件推广和潜在客户生成。
- Salesmate 与 Clickup 对比: Salesmate 是一款专用于渠道管理和交易跟踪的销售 CRM；ClickUp 是一款集项目管理、任务跟踪和 CRM 功能于一体的生产力平台。
- Salesmate 与 Monday CRM 对比: Salesmate 是一款专注于销售的 CRM，具有内置电子邮件营销和强大的交易管理功能；Monday CRM 提供高度可定制的可视化工作流程和广泛的工作操作系统功能。
- Salesmate 与 Capsule CRM: Salesmate 是一款具有销售自动化和详细报告功能的综合解决方案；Capsule CRM 是一款更简单、用户友好的联系人管理工具，通常更基础。
- Salesmate 与 Insightly: Salesmate 提供主要用于销售活动的用户友好型 CRM；Insightly 提供具有集成项目管理功能的更强大的 CRM。
- Salesmate 与 Freshsales CRM 对比: Salesmate 提供详细的实时报告和广泛的工作流程定制；Freshsales CRM 提供直观的界面，具有 AI 辅助和更广泛的自动化功能。
- Salesmate 与 Salesforce 对比: Salesmate 是一款用户友好的 CRM，非常适合中小型企业，提供直接的销售管理；Salesforce 是一款高度可定制、可扩展的企业级 CRM，具有丰富的功能集。
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk 与 Instant: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level 客户关系管理 with broad sales, marketing, and service clouds.
常见问题
What is the main difference between Zendesk and Salesmate?
Zendesk excels in customer experience and support with a robust ticketing system. Salesmate focuses on sales automation and deal management. The comparison boils down to support vs sales functionality.
Which CRM offers better scalability for growing businesses?
Zendesk generally offers better scalability, especially for support-heavy operations. Its architecture is designed to control large volumes of customer data and workspace users.
How does the price of Zendesk vs Salesmate compare?
Salesmate often has a lower entry price for sales-focused features. Zendesk’s price varies based on support needs and advanced functionalities. Both have different tiers.
Can both CRMs integrate with third-party applications?
Yes, both Zendesk and Salesmate offer third-party integrations. Zendesk typically has a wider range of integrations, especially for support tools, while Salesmate focuses on sales and marketing integrations.
Which CRM is better for improving customer support?
Zendesk is the clear winner in improving customer support. Its dedicated support tools and features are designed to enhance customer experience and streamline support workflows.
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