Escolhendo o certo CRM can feel like picking teams for a big game.
Are you stuck deciding between Freshsales CRM vs Zoho CRM?
You’re worried about picking the wrong tool, wasting time, and messing up customer relationships.
Luckily, there’s a way to figure this out.
We’ll briefly break down Freshsales CRM and Zoho CRM to see which one shines.
Let’s get you the answers you need!
Visão geral
We dove deep into Freshsales and Zoho CRM, testing their features firsthand.
Our team explored user interfaces, tracked customer interactions, and analyzed relatórios tools to bring you a real-world comparison.
Want a simple yet powerful CRM to organize your customer relationships? You can experience it risk-free!
Preços: It has a free trial. The premium plan starts at $14/month.
Principais características:
- Contact Management
- Sales Force Automation
- Analytics & Reporting
Freshsales CRM might be the one for you. Its intuitive interface makes it an excellent choice.
Preços: It has a free trial. The premium plan starts at $9/month.
Principais características:
- Contact Management
- Deal Tracking
- Reporting and Analytics
What is Zoho CRM?
Zoho CRM is a big player.
It does a lot more than just sales.
You can manage everything: marketing, support, the works.
It’s like a whole business toolkit.
Explore também nossos favoritos Zoho CRM alternatives…
Nossa opinião
Elevate your mídia social strategy with Zoho Social. From smart scheduling and social listening to in-depth analytics, Discover the power of Zoho Social today!
Principais benefícios
- Customization is king: Tailor Zoho CRM to fit your exact workflow.
- Affordable for everyone: Starts with a free plan for up to 3 users.
- Mobile app access: Manage your CRM on the go, anytime, anywhere.
- Built-in analytics: Track critical metrics and gain valuable insights.
Preços
- Padrão: US$ 14/usuário/mês.
- Profissional: $23/user/month.
- Empresa:$40 /user/month.
- Final: $52/user/month.
Prós
Contras
What is Freshsales CRM?
Okay, so Freshsales CRM. Think of it as your sales sidekick.
It’s built to help your team close deals faster.
It’s pretty easy to get the hang of, too.
Explore também nossos favoritos Freshsales CRM alternatives…
Nossa opinião
Freshsales CRM is a solid choice for businesses prioritizing ease of use and affordability. It’s a great way to use CRM without a steep learning curve.
Principais benefícios
- Interface amigável: Easy to navigate and learn.
- Built-in phone and email: Connect with customers directly from the platform.
- AI-powered insights: Get helpful suggestions and predictions.
- Preços acessíveis: Offers a free plan and competitive paid plans.
Preços
- Crescimento + 500 contatos de marketing: US$ 9/usuário/mês.
- Pro + 500 contatos de marketing: US$ 39/usuário/mês.
- Empresa + 500 contatos de marketing: US$ 59/usuário/mês.
Prós
Contras
Comparação de recursos
Choosing between these top CRMs for your customer relationship management can be tough.
This comparison will help your sales teams see how the platforms stack up on key functionalities.
1. AI Assistant and Predictive Scoring
- Freshsales CRM: It includes Freddy AI. Freddy AI helps you track leads and scores contacts to tell your sales teams which deals are hot. This feature gives you insights into customer behavior.
- Zoho CRM: Features Zia, an AI assistant that provides sales predictions and suggests the best time to respond to customers. Zia’s AI is a key differentiator, especially for medium sized businesses.
2. Social Media Management
- Freshsales CRM: It lacks native, advanced mídia social management features like the ability to schedule posts or track performance of social media posts from the CRM itself. You’ll need add ons or other freshworks products.
- Zoho CRM: Zoho Social is a dedicated tool that integrates seamlessly. Zoho Social offers a great solution for your active social media presence across multiple social media accounts. You can imediatamente publish posts and track your social media performance.
3. Integration Ecosystem
- Freshsales CRM: Integrates well with other freshworks products and common business tools, offering a reliable connection. It’s easy to create a workflow between systems.
- Zoho CRM: This is a major strength. Zoho CRM is part of the extensive other zoho apps ecosystem, allowing you to connect to over 800 add ons. This makes it a central platform for all your customer dados.
4. Customization and Extensibility
- Freshsales CRM: Provides good customization, allowing you to tailor fields and workflows to your sales activities. However, for complex needs, it can be limited.
- Zoho CRM: Offers deep customization, letting you create custom modules, fields, and layouts. This makes it highly adaptable to unique business needs and different sales teams.
5. Sales Activities and Reporting
- Freshsales CRM: Focuses heavily on managing and tracking sales activities. It offers clear, visual pipelines and decent pre built reports to get a clear picture.
- Zoho CRM: Provides more advanced reporting and analytics, including custom reports and detailed metrics to track sales activities. This gives a better overall view of customer data.
6. Ease of Use (UI)
- Freshsales CRM: Has an excellent value of user interface and is known for its clean design. New users can get started in a few seconds and feel productive quickly.
- Zoho CRM: While powerful, its user interface can feel overwhelming to some users due to the many features and customization options.
7. Mobile Application
- Freshsales CRM: The mobile app is user friendly and lets users manage contacts, leads, and data on the move.
- Zoho CRM: The zoho social mobile app and the main CRM app let users manage everything on the move, including responding to social messages and track performance.
8. CPQ (Configure, Price, Quote)
- Freshsales CRM: Includes native CPQ functionality to generate quotes easily. This is a great feature for speeding up the sales process.
- Zoho CRM: Offers CPQ, with greater customization and integration with Zoho’s finance platform. This gives more control over pricing rules.
9. Trial and Free Account
- Freshsales CRM: Offers a free plan for unlimited users with basic customer relationship management features, and a free trial on paid tiers. No credit card required to create the new account.
- Zoho CRM: Also offers a free edition for up to three users and a generous free trial on its paid plans. You can start a new account with no credit card required.
What to Look For When Choosing CRM Software?
- Prioritize social media manager tools that allow you to manage multiple accounts across all major social media platforms, like facebook and twitter.
- Look for robust scheduling with powerful scheduling features to ensure your scheduled posts go out at optimal times and are automatically synced.
- A dedicated social media management tool should have a publishing queue and the ability to add posts quickly, giving you a post ready queue.
- The platform should let you monitor mentions and monitor hashtags to quickly engage with your right audience on a daily basis and boost engagement. This is a game changer for generating new leads.
- Check for security features to protect your customer data on the website; look for verification successful waiting or human verifying a ray id, ensuring the site properly loaded in your browser and is not stuck in waiting.
- Ensure the one platform offers excellent value, allowing collaboration, tracking trends, and providing saved drafts for social media campaigns.
- Good social channels integration is a standout features that helps you manage multiple social channels, not just a few.
Veredicto final
So, which CRM wins? For most, Zoho CRM takes the lead.
It’s powerful. It handles a lot. Yes, it can be tricky to learn. But once you get it, it’s a beast.
Freshsales offers a good choice if you need something simple, especially if you love their free trial.
But for deep features and growth, Zoho is strong.
Both CRMs provide solid customer support. We tested them. We used them.
We know what works. Trust us; Zoho gives you more bang for your buck.
Consider your business size and needs. If you’re a small team, Freshsales might be enough. However, if you plan to scale, Zoho’s flexibility is key.
Take advantage of those free trials. See for yourself.
More of Zoho CRM
Here’s a concise comparison of Zoho CRM with its alternatives:
- Zoho CRM vs Pipedrive: Zoho CRM is feature-rich and affordable; Pipedrive provides a simpler, visual sales pipeline.
- Zoho CRM vs Keap: Zoho CRM is a holistic CRM; Keap excels in integrated sales and marketing automation.
- Zoho vs GoHighLevel: Zoho CRM is a very flexible and feature-rich CRM. It’s great for businesses of all sizes, offering deep customization and robust reporting for sales. GoHighLevel is an all-in-one platform mainly for marketing agency businesses.
- Zoho CRM vs ActiveCampaign: Zoho CRM provides comprehensive CRM; ActiveCampaign leads in advanced marketing automation.
- Zoho CRM vs HubSpot: Zoho CRM is cost-effective and offers diverse features; HubSpot is user-friendly and offers an expansive platform, but it can be pricier.
- Zoho CRM vs ClickFunnels: Zoho CRM is a complete business management suite; ClickFunnels focuses on building conversion-optimized sales funnels.
- Zoho CRM vs Folk: Zoho CRM is a broad, customizable CRM; Folk is a simpler, collaborative contact management tool.
- Zoho CRM vs Instantly: Zoho CRM provides full-cycle CRM; Instantly specializes in cold email outreach at scale.
- Zoho CRM vs ClickUp: Zoho CRM is a dedicated CRM solution; ClickUp is primarily a versatile project management platform.
- Zoho CRM vs Monday CRM: Zoho CRM offers deep CRM functionality; Monday CRM emphasizes visual workflows within a broader work OS.
- Zoho CRM vs Capsule CRM: Zoho CRM is extensive and customizable; Capsule CRM is known for its simplicity and ease of use.
- Zoho CRM vs Insightly: Zoho CRM provides comprehensive CRM functions; Insightly combines CRM with project management.
- Zoho CRM vs Freshsales CRM: Zoho CRM offers robust automation and customization; Freshsales CRM features an intuitive sales pipeline.
- Zoho CRM vs Salesforce: Zoho CRM is an affordable, feature-packed alternative; Salesforce is a highly customizable, market-leading enterprise solution.
More of Freshsales CRM
Here’s a brief comparison of Freshsales CRM with these software solutions:
- Freshsales CRM vs Pipedrive: Freshsales CRM provides a comprehensive sales solution with integrated communication and AI, whereas Pipedrive excels in visual sales pipeline organization and deal tracking.
- Freshsales vs GoHighLevel: GoHighLevel is a robust, all-in-one platform with strong marketing automation and a steeper learning curve, often favored by agencies. Freshsales focuses more on streamlined sales processes and ease of use.
- Freshsales CRM vs Keap: Freshsales CRM emphasizes intuitive sales management and AI-powered insights; Keap offers powerful sales and marketing automation with a focus on contact management.
- Freshsales CRM vs ActiveCampaign: Freshsales CRM is a dedicated sales CRM with built-in phone and email; ActiveCampaign is strong in marketing automation, email campaigns, and advanced segmentation.
- Freshsales CRM vs Hubspot: Freshsales CRM offers AI-powered sales tools and a quicker setup; HubSpot provides an extensive all-in-one suite covering marketing, sales, and customer service.
- Freshsales CRM vs Clickfunnels: Freshsales CRM is a sales-focused CRM for managing customer interactions, whereas ClickFunnels is a specialized tool for building sales funnels and landing pages.
- Freshsales CRM vs Folk: Freshsales CRM offers a comprehensive sales platform with AI and automation; Folk focuses on simple, collaborative contact management and visual pipeline organization.
- Freshsales CRM vs Instantly: Freshsales CRM is a full-fledged sales CRM with robust features; Instantly is primarily an email outreach and cold email automation ferramenta.
- Freshsales CRM vs ClickUp: Freshsales CRM is designed for streamlining sales processes and managing pipelines; ClickUp is a versatile work OS that encompasses project management, tasks, and CRM functionalities.
- Freshsales CRM vs Monday CRM: Freshsales CRM provides a dedicated sales solution with intelligent insights, while Monday CRM offers highly customizable boards for managing workflows, including CRM.
- Freshsales CRM vs Capsule CRM: Freshsales CRM offers a more robust sales CRM with AI features; Capsule CRM focuses on straightforward contact management and sales opportunity tracking.
- Freshsales CRM vs Insightly: Freshsales CRM is a dedicated sales tool with AI and comprehensive sales automation; Insightly provides a broader CRM experience, including strong project management capabilities.
- Freshsales CRM vs Salesforce: Freshsales CRM offers an intuitive, AI-powered sales platform with competitive pricing; Salesforce is a highly customizable, enterprise-grade CRM with an extensive ecosystem and advanced features.
- Freshsales CRM vs Zendesk: Freshsales CRM focuses on sales automation and pipeline management, while Zendesk is primarily a customer service platform with robust ticketing and support features.
Perguntas frequentes
Which CRM is easier to learn, Freshsales or Zoho CRM?
Freshsales is generally easier to learn. Its interface is more intuitive and straightforward, making it quicker for teams to adopt. Zoho CRM, while powerful, has a steeper learning curve due to its extensive customization options.
Does Freshsales or Zoho CRM offer better customer support?
Both Freshsales and Zoho CRM offer comprehensive customer support. They provide support through various channels, including email, phone, and live chat. The quality of support often depends on specific user experiences.
Which CRM is more affordable for small businesses?
Both CRMs offer tiered pricing. Freshsales’ basic plan might seem cheaper initially, but Zoho CRM’s standard plan offers more features for a slightly higher price. Evaluate your specific needs and budget to determine the best fit.
Can I integrate other apps with Freshsales or Zoho CRM?
Zoho CRM excels in integration, connecting with over 40 Zoho apps and numerous third-party tools. Freshsales also offers integrations, but Zoho’s ecosystem is more extensive, allowing seamless workflow across multiple platforms.
Which CRM is better for sales automation?
Zoho CRM offers more advanced sales automação with customizable workflows and complex automation sequences. Freshsales provides solid automation for core sales tasks, but Zoho’s capabilities are broader and more powerful.
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