Are you stuck trying to figure out which Zendesk vs Salesmate is a better fit for your business?
You need something to help you manage customers and close deals.
It’s tough to pick between Zendesk and Vendedor.
You’re probably tired of software that slows you down instead of speeding things up.
What if you pick the wrong one and waste time and money?
Imagine missing out on sales because your CRM é uma bagunça.
Don’t worry; we’re going to break it all down. This post will help you see the key differences between Zendesk vs Salesmate.
So you can pick the best tool for your needs in 2025. Let’s make it easy.
Visão geral
We’ve rigorously tested both Zendesk and Salesmate, diving deep into their features and usability.
Our hands-on approach, simulating real-world scenarios, ensures this comparison offers practical insights for your CRM decision.
Ditch the sales chaos! Salesmate CRM offers a 15-day free trial. Experience the difference.
Preços: It has a free trial. The premium plan starts at $23/month.
Principais características:
- Built-in Calling
- Sales Automation
- Contact Management
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
Preços: It has a free trial. The premium plan starts at $19/month.
Principais características:
- Omnichannel support
- AI-powered bots
- Advanced analytics
What is Salesmate?
Salesmate? It’s built for sales teams. It helps close deals faster.
Think of calling, automação, and deal tracking. It’s built to grow your sales.
Explore também nossos favoritos Salesmate alternatives…
Nossa opinião
Ditch the sales chaos! Salesmate CRM offers a 15-day free trial. Experience the difference and close more deals. Sign up today!
Principais benefícios
- Built-in calling: Make and receive calls directly within Salesmate.
- Sales sequences: Automate your outreach with personalized emails and texts.
- Pipeline management: Visualize your sales process and identify bottlenecks.
- Aplicativo móvel: Access your CRM data on the go.
Preços
- Basic ($23/user/month): Contacts, Companies, Deals.
- Pro ($39/user/month): Product management, Goal Management.
- Business ($63/user/month): Team Management, Custom Module
Prós
Contras
What is Zendesk?
Zendesk? It’s your customer support powerhouse.
Think tickets, chat and help centers. It keeps your customers happy, and that’s key.
Explore também nossos favoritos Alternativas ao Zendesk…
Principais benefícios
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
Preços
All the plans will be billed annually.
- Support Team: US$ 19/mês.
- Suite Team: US$ 55/mês.
- Suite Professional: $115/month.
- Suite Enterprise: Talk to Sales.
Prós
Contras
Comparação de recursos
Let’s look at the key features of each platform.
We will see how Zendesk and Salesmate compare.
This will help you decide which tool best supports your team’s performance.
1. Customer Service Software
- Zendesk’s customer support software is its main strength.
- It is the gold standard for customer service software.
- It gives support agents the ability to manage support requests from multiple channels.
- Salesmate has support tools, but it is not its main focus.
2. Ticketing Systems
- Zendesk support offers one of the best ticketing systems.
- You can track every support ticket easily.
- This is great for managing many customer conversations.
- Salesmate also offers ticket systems.
- However, the features are less deep compared to Zendesk.
3. Sales Process Management
- Vendedor CRM is designed for the sales team.
- It is built to optimize the whole sales process.
- It includes pipeline management to help you track deals.
- Zendesk Sell offers a separate sales team solution.
4. Reporting and Analytics
- Reporting and analytics Zendesk focuses on service metrics.
- You can see how fast support tickets are solved.
- Salesmate focuses its analytics on sales forecasting and sales performance.
- This helps sales reps create better strategies.
5. Workflow and Automation
- Both Zendesk and Salesmate offer custom workflows.
- Salesmate is praised for its automation in the sales process.
- Zendesk offers strong automation for routing support requests and other customer service tasks.
6. Knowledge Base and Self-Service
- Zendesk excels at self-service.
- It lets you create a full knowledge base and help center articles.
- This helps many customers find answers alone.
- Salesmate offers a knowledge base, but Zendesk’s is much more robust.
7. Multichannel Communication
- Zendesk Suite connects multiple channels like live chat and social messaging.
- This gives your support team a single agent workspace to respond to all customer conversations.
- Salesmate focuses on email and its built-in phone.
8. Integrations and Marketplace
- Zendesk Marketplace has thousands of apps for third-party connections.
- This shows Zendesk’s superior ability to integrate with other tools.
- Salesmate has good integrations, but not as many options.
9. Security
- Segurança Zendesk is top-tier.
- They handle a lot of sensitive information.
- This is a major focus for their platform.
- Salesmate also focuses on security and data protection, which is important for any CRM solution.
What to Look For When Choosing CRM Software?
- Sales Functionality:
- Does the platform manage your entire sales pipeline effectively?
- Can you track deals, contacts, and prospects to close more deals?
- Automation and Productivity:
- Does the robust crm solution automate repetitive tasks to save time?
- Look for strong marketing automation, workflow, and task management features to boost productivity.
- User Experience and Training:
- Is the workspace and interface perfectly laid out and intuitive?
- Will the vendor train users easily, or will it cause costly tempo de inatividade?
- Integration and Ecosystem:
- Does it offer all the necessary apis for third-party connections?
- Does it integrate smoothly with common tools like Google Apps and Microsoft Apps?
- Communication Tools:
- Does the system offer a good meeting agendador and reliable email tracking?
- Can you easily manage follow-ups and book meetings with prospects?
- Pricing and Total Cost:
- What is the total cost when all features and integrations are included?
- Faz o pricing model save money or require expensive add-ons?
- Suporte e Comunidade:
- Does the company provide provided effective solutions to problems?
- Are there active community forums for user questions and new features?
- Scalability and Flexibility:
- Is it capable of supporting pequenas empresas and growing to handle large companies?
- Can the salesmate’s platform (or competitor) offer numerous workarounds and alternative options?
- Specific Industry Needs (e.g., Real Estate):
- If you’re a real estate company, does the CRM have tailored features?
- Can you create custom apps or fields specific to your industry?
- Customer Relationships:
- Does the CRM help you build lasting customer relationships?
- Is the customer satisfaction tracking strong enough to gauge loyalty?
- Mobile and Access:
- Is the mobile experience good for working on the go?
- Can you access full features inside gmail or just a web browser?
- Deeper Research Insights:
- Always conduct extensive research and read review comparisons.
- Take advantage of the free trial today to test usability yourself.
- Look for a system that is a robust crm solution and not just a basic desk software.
Veredicto final
Choosing between Zendesk and Salesmate depends on your needs.
For strong customer interactions and a robust ticketing system, Zendesk wins.
If sales automation is key, Salesmate is your pick. We lean towards Zendesk for its strong integration options and depth.
If you need Zendesk Sell for sales, it works well.
You can try them yourself with a free trial. Remember, costs are often billed annually, so plan ahead.
Our hands-on testing shows Zendesk’s strength in overall support.
More of Salesmate
Here’s a brief comparison of Salesmate with these software solutions:
- Salesmate vs Pipedrive: Salesmate offers intuitive sales pipeline management with built-in calling, whereas Pipedrive excels in visual pipeline clarity and allows effortless deal progression.
- Salesmate vs GoHighLevel: Salesmate is known for being easy to use. It helps sales teams with their deals and customer talks. GoHighLevel is a much bigger tool. It’s for marketing agency businesses.
- Salesmate vs Keap: Salesmate provides a user-friendly interface with customizable deal pipelines for visual tracking, while Keap delivers powerful sales and marketing automation with strong sales funnel capabilities.
- Salesmate vs ActiveCampaign: Salesmate prioritizes sales pipelines and deal tracking within its CRM; ActiveCampaign integrates sales and marketing automation for a holistic customer view and excels in email marketing.
- Salesmate vs Hubspot: Salesmate offers a transparent, affordable CRM with strong sales automation; HubSpot is a comprehensive suite for marketing, sales, and service, with tiered pricing and more extensive features.
- Salesmate vs Clickfunnels: Salesmate is a CRM designed for managing sales and customer relationships; ClickFunnels is a specialized tool for building high-converting sales funnels and landing pages.
- Salesmate vs Folk: Salesmate is a full-fledged CRM for sales teams with robust pipeline management and automation. Folk is a simpler contact management tool focused on organization and collaboration.
- Salesmate vs Instantly: Salesmate provides a comprehensive sales CRM with pipeline management and multi-channel outreach; Instantly specializes in scaled cold email outreach and lead generation.
- Salesmate vs Clickup: Salesmate is a dedicated sales CRM for pipeline management and deal tracking; ClickUp is an all-in-one productivity platform with project management, task tracking, and CRM functionalities.
- Salesmate vs Monday CRM: Salesmate is a focused sales CRM with built-in email marketing and strong deal management; Monday CRM offers highly customizable visual workflows and broad work OS capabilities.
- Salesmate vs Capsule CRM: Salesmate is a comprehensive solution with sales automation and detailed reporting; Capsule CRM is a simpler, user-friendly contact management tool, often more basic.
- Salesmate vs Insightly: Salesmate provides a user-friendly CRM primarily for sales activities; Insightly offers a more robust CRM with integrated project management functionality.
- Salesmate vs Freshsales CRM: Salesmate delivers detailed, real-time reporting and extensive workflow customization; Freshsales CRM offers an intuitive interface with AI assistance and broader automation.
- Salesmate vs Salesforce: Salesmate is a user-friendly CRM ideal for small to medium businesses, offering straightforward sales management; Salesforce is a highly customizable, scalable, enterprise-level CRM with a vast feature set.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
Perguntas frequentes
What is the main difference between Zendesk and Salesmate?
Zendesk excels in customer experience and support with a robust ticketing system. Salesmate focuses on sales automation and deal management. The comparison boils down to support vs sales functionality.
Which CRM offers better scalability for growing businesses?
Zendesk generally offers better scalability, especially for support-heavy operations. Its architecture is designed to control large volumes of customer data and workspace users.
How does the price of Zendesk vs Salesmate compare?
Salesmate often has a lower entry price for sales-focused features. Zendesk’s price varies based on support needs and advanced functionalities. Both have different tiers.
Can both CRMs integrate with third-party applications?
Yes, both Zendesk and Salesmate offer third-party integrations. Zendesk typically has a wider range of integrations, especially for support tools, while Salesmate focuses on sales and marketing integrations.
Which CRM is better for improving customer support?
Zendesk is the clear winner in improving customer support. Its dedicated support tools and features are designed to enhance customer experience and streamline support workflows.
English 
Spanish 
Chinese 
German 
French 
Russian 
Portuguese 
Japanese 
Korean