Choisir le bon CRM Cela peut donner l’impression de choisir une nouvelle voiture.
Vous êtes submergé par le choix ? Vous n'êtes pas seul.
Un bon CRM is essential for organizing contacts, tracking deals, and boosting sales.
Two popular choices are Pipedrive and Capsule CRM. Both offer great features, but which one is the best overall?
In this Pipedrive vs Capsule CRM matchup, we’ll discuss the pros & cons of each to help you decide which is the best fit for your sales needs in 2025.
Aperçu
We’ve spent weeks testing Pipedrive and Capsule CRM to give you the most accurate comparison.
We’ve explored their features, analyzed their pricing, and considered their strengths and weaknesses.
Now, let’s dive into this detailed overview to help you faire the right choice.
Vous voulez un CRM that’s easy to use and helps you close more deals? Start your free Pipedrive trial today!
Tarifs : It has a free plan. The premium plan starts at $14/month.
Caractéristiques principales :
- Visual sales pipelines
- Customizable reports
- Mobile app
Join over 10,000 businesses already using Capsule CRM. Boost your sales by up to 29% and improve customer retention by 47% – start your free trial today!
Tarifs : L'abonnement est gratuit. L'abonnement payant commence à 18 $/mois.
Caractéristiques principales :
- Gestion des contacts
- Gestion du pipeline de vente
- Project Boards
What is Pipedrive?
Ever feel like your sales process is all over the place? Pipedrive helps you get organized.
C'est un CRM that focuses on, you guessed it, your pipeline!
Think of it as a visual map of your sales journey. You can see where all your deals are and what needs to happen next.
Pipedrive is known for being user-friendly and having powerful features to keep your sales moving forward.
Découvrez également nos favoris Pipedrive alternatives…
Notre avis
Pipedrive est un choix solide pour les entreprises axées sur les ventes. Il est convivial, visuellement attrayant et doté de nombreuses fonctionnalités utiles. La seule raison pour laquelle il n'obtient pas la note parfaite de 10 est que les plans les moins chers présentent certaines limites.
Principaux avantages
- L'accent est mis sur les ventes : Pipedrive est conçu pour vous aider à conclure plus d'affaires.
- Gestion visuelle du pipeline : Voir exactement où en est chaque affaire.
- Automatisation puissante : Automatisez les tâches telles que l'envoi de courriers électroniques et la planification de rendez-vous.
- Assistance 24/7 : Obtenez de l'aide chaque fois que vous en avez besoin.
Tarifs
- Essentiel: 14 $/utilisateur/mois.
- Avancé: $24/utilisateur/mois.
- Professionnel: 49 $/utilisateur/mois.
- Puissance: $59/utilisateur/mois.
- Entreprise: $79/utilisateur/mois.
Avantages
Inconvénients
Qu'est-ce que Capsule CRM ?
We are looking for a CRM that’s simple and easy to use?
Capsule CRM might be your perfect match. It’s designed for petites entreprises that want to get started quickly.
Think of it as your digital address book but with superpowers!
You can track customer interactions, manage your sales pipeline, and collaborate with your team. All in one place.
Sounds good.
Capsule CRM focuses on the essentials, so you can spend less time fiddling with software & more time closing deals.
Découvrez également nos favoris Capsule CRM alternatives…
Notre avis
Il est excellent pour sa simplicité et sa facilité d'utilisation, notamment pour les petites entreprises qui débutent avec un CRM. Il vous aide à gérer efficacement vos contacts et vos ventes sans vous complexifier. Cependant, il manque peut-être certaines fonctionnalités avancées dont les entreprises plus grandes ou en croissance pourraient avoir besoin, et ses options de reporting ne sont pas aussi performantes que celles de certains concurrents.
Principaux avantages
- Gestion simple des contacts.
- Suivi facile du pipeline de vente.
- S'intègre à de nombreuses applications.
- Champs personnalisables disponibles.
- Application mobile pour un accès en déplacement.
Tarifs
- Démarreur: 18 $/utilisateur/mois.
- Croissance: 36 $/utilisateur/mois.
- Avancé: 54 $/utilisateur/mois.
- Ultime: 72 $/utilisateur/mois.
Avantages
Inconvénients
Comparaison des fonctionnalités
Now for the real showdown!
Let’s compare Pipedrive and Capsule CRM head-to-head regarding some key features.
This will help you see which CRM solution best fits your needs.
1. Facilité d'utilisation
Both Pipedrive and Capsule CRM are known for being user-friendly.
However, Capsule CRM takes the lead with its incredibly intuitive interface.
Even if you’ve never used CRM software, you’ll be up and running in a few seconds.
Pipedrive is also easy to use, but it might take a bit longer to master all the features.
2. Contact Management
Capsule CRM shines when it comes to contact management.
It’s like a supercharged address book.
You can store detailed information about your potential customers, track your interactions, and even see your communications history.
Pipedrive’s contact management is solid but less comprehensive than Capsule CRM.
3. Gestion du pipeline de vente
Pipedrive’s bread and butter is its visual sales pipeline.
It’s a powerful tool for managing your deals and seeing where they are in the sales process.
You can easily drag & drop deals between stages & get a clear overview of your sales progress.
Capsule CRM has a sales pipeline feature but is not as visually appealing or customizable as Pipedrive’s.
4. Marketing Automation
Pipedrive offers more robust marketing automation features than Capsule CRM.
You can automate email follow-ups, lead nurturing, and réseaux sociaux outreach tasks.
This can free up your time to focus on closing more deals.
Capsule CRM has some basic automation features but is less advanced than Pipedrive’s.
5. Rapports et analyses
Les deux plateformes offrent rapports and analytics to track your sales performance.
Pipedrive provides more comprehensive and customizable reports, allowing you to dive deep into your données.
Capsule CRM’s reporting is more basic but still helpful in getting a quick overview of your sales activity.
6. Intégrations
Pipedrive wins the integration race.
It integrates with over 300 popular entreprise apps, including Google Workspace, Mailchimp, and Zapier.
This allows you to connect your CRM solution with the other tools you use every day.
Capsule CRM also offers integrations, but less than Pipedrive.
7. Site Performance
While both CRMs have reliable sites, occasional hiccups can occur.
If you encounter a “verification successful waiting” message or other issues, update your browser and clear your cache.
If problems persist, contact support.
Remember, a site working correctly is crucial for accessing your CRM software and managing your sales effectively.
What to Look for in a CRM Platform?
- Votre budget : Pricing varies significantly between CRM platforms. Consider your budget and how many users you need.
- La taille de votre entreprise : Some CRMs are best suited for small businesses, while others are designed for bigger enterprises.
- Your Sales Process: Consider your current sales process and how a CRM can help you streamline it.
- Required Features: Make a list of the features that are most important to you, such as contact management, sales pipeline management, and reporting.
- Intégrations : Check if the CRM integrates with your other tools, just like email marketing platforms and logiciel de comptabilité.
- Accès mobile : Do you need to access your CRM on the go? Make sure the platform has a mobile app or a mobile-friendly website.
- Assistance clientèle : Choose a CRM with excellent customer support if you need help.
- Essai gratuit : Most CRMs offer a trial, so you can easily test them before committing to a paid plan.
Verdict final
Choosing between Capsule CRM vs Pipedrive can be tough, but after thorough testing, Pipedrive emerges as our winner for most businesses.
Its powerful features, intuitive interface, and extensive integrations make it a true sales powerhouse.
However, if simplicity and affordability are your top priorities, Capsule CRM is still a great choice.
Remember to consider your specific needs and budget when making your final decision.
We’ve done the heavy lifting, exploring every nook and cranny of these platforms to ensure your site operates properly and efficiently.
No more getting lost in confusing menus or encountering frustrating errors (like that pesky ray ID problem!).
Trust our expertise to simply guide you towards the CRM solution to elevate your sales game.
More of Pipedrive
Here’s a comparison of Pipedrive against other CRM software:
- Pipedrive vs Keap: Pipedrive excels in visual sales pipeline management, while Keap specializes in robust marketing automation, lead scoring, and advanced email sequences.
- Pipedrive contre Aller à haut niveau: GoHighLevel est une plateforme de marketing et de vente tout-en-un pour les agences. Pipedrive est un CRM axé sur les ventes qui permet de gérer les contrats et les pipelines.
- Pipedrive vs ActiveCampaign: Pipedrive is a sales-centric CRM with intuitive pipeline visualization, while ActiveCampaign prioritizes marketing automation and customer journey building.
- Pipedrive vs HubSpot: Pipedrive is a more focused sales CRM known for simplicity, while HubSpot offers a comprehensive suite of marketing, sales, and service tools, being more complex.
- Pipedrive vs ClickFunnels: Pipedrive is a sales pipeline CRM, while ClickFunnels primarily focuses on building sales funnels and landing pages, with basic CRM aspects.
- Pipedrive vs Folk: Pipedrive is strong in sales pipeline management, whereas Folk emphasizes simple contact organization and relationship building for smaller teams.
- Pipedrive vs Instantly: Pipedrive focuses on sales deal management, while Instantly specializes in cold email outreach, lead finding, and email automation.
- Pipedrive vs ClickUp: Pipedrive is a dedicated sales CRM that is excellent for pipeline tracking. Cliquez sur Up is a versatile work management platform that can also be used as a CRM and offers broader project management.
- Pipedrive vs Monday CRM: Pipedrive is a sales-focused CRM with visual pipelines, whereas Monday CRM is a highly customizable work OS that can be configured for CRM purposes and emphasizes workflow management.
- Pipedrive vs Capsule CRM: Pipedrive focuses on visual sales pipeline management, while Capsule CRM is a simpler, growth-oriented CRM for managing contacts and relationships, often for smaller businesses.
- Pipedrive vs Insightly: Pipedrive specializes in sales pipeline visualization, while Insightly offers a broader CRM solution with project management, marketing automation, and more robust reporting.
- Pipedrive vs Freshsales: Pipedrive offers deep sales pipeline visualization, while Freshsales CRM provides a more complete solution with built-in phone, AI tools, and integrated marketing features.
- Pipedrive vs Salesforce: Pipedrive is user-friendly and sales-focused for SMBs, whereas Salesforce is a highly customizable, enterprise-level CRM with extensive features across sales, service, and marketing.
- Pipedrive vs Zendesk: Pipedrive emphasizes visual sales pipeline management and automation, while Zendesk primarily focuses on customer service and support. It also offers CRM capabilities with built-in communication tools.
Plus de Capsule CRM
Voici une brève comparaison de Capsule CRM avec ces solutions logicielles :
- Capsule CRM vs Pipedrive: Capsule CRM offre une solution simple pour la gestion des contacts et des ventes, tandis que Pipedrive est un outil de gestion visuelle du pipeline de vente.
- Capsule CRM vs GoHighLevel: Capsule is easy to use. It helps you manage your contacts and sales process. It is great for keeping things simple and organized. GoHighLevel is a much bigger tool. It has many tools for marketing and sales.
- Capsule CRM vs Keap: Capsule CRM se concentre sur la simplicité et le prix pour le suivi des contacts et des ventes ; Keap offre des fonctions étendues d'automatisation du marketing et des ventes, souvent à un prix plus élevé.
- Capsule CRM vs ActiveCampaign: Capsule CRM offre une solide gestion des contacts et du pipeline, tandis qu'ActiveCampaign propose une puissante automatisation du marketing, des campagnes d'e-mailing et une segmentation avancée.
- Capsule CRM vs Hubspot: Capsule CRM est un CRM convivial et abordable pour la gestion des interactions avec les clients ; HubSpot propose une vaste gamme d'outils de marketing, de vente et de service, avec des options gratuites et des options payantes évolutives.
- Capsule CRM vs Clickfunnels: Capsule CRM is a tool for managing customer relationships; ClickFunnels specializes in building sales funnels and optimizing conversion processes.
- Capsule CRM vs Folk: Capsule CRM est une solution simple de gestion des contacts, tandis que Folk met l'accent sur l'organisation collaborative des contacts et leur enrichissement par des fonctionnalités modernes.
- Capsule CRM vs Instantly: Capsule CRM se concentre sur la gestion des contacts généraux et des ventes ; Instantly est conçu pour l'envoi automatisé d'e-mails froids et l'engagement commercial.
- Capsule CRM vs Clickup: Capsule CRM est une solution de gestion de la relation client dédiée, tandis que ClickUp est une plateforme de gestion du travail polyvalente qui comprend des fonctionnalités de gestion de la relation client ainsi que de gestion des projets et des tâches.
- Capsule CRM vs Monday CRM: Capsule CRM offre une gestion simple des contacts et du pipeline de vente ; Monday CRM offre des flux de travail visuels hautement personnalisables et des fonctions étendues de collaboration d'équipe.
- Capsule CRM vs Insightly: Capsule CRM met l'accent sur la facilité d'utilisation et le suivi des contacts, tandis qu'Insightly propose un CRM plus complet avec des fonctions avancées de gestion de projets.
- Capsule CRM vs Freshsales CRM: Capsule CRM privilégie la simplicité dans la gestion des ventes et des contacts, tandis que Freshsales CRM offre une plateforme de vente plus robuste avec des informations alimentées par l'IA et des analyses avancées.
- Capsule CRM vs Salesforce: Capsule CRM est idéal pour les petites et moyennes entreprises à la recherche d'un CRM simple et abordable ; Salesforce est un CRM d'entreprise doté d'une personnalisation et d'une évolutivité étendues pour les grandes organisations.
- Capsule CRM vs Zendesk: Capsule CRM se concentre sur les ventes et la gestion de la relation client, tandis que Zendesk est avant tout une plateforme de service client qui excelle dans les solutions de billetterie et d'assistance.
Questions fréquemment posées
Quel CRM est le meilleur pour les petites entreprises ?
Capsule CRM is often the better choice for small businesses due to its simplicity & affordability. It’s easy to set up and use, even with limited technical expertise.
Does Pipedrive offer a free plan?
Pipedrive doesn’t have a free plan but offers a 14-day free trial. This allows you to test all the features before committing to a paid subscription.
Can I import my existing contacts into these CRMs?
Yes, both Pipedrive and Capsule CRM allow you to easily import your existing contacts from spreadsheets or other CRM systems.
What if I need help using my CRM?
Both platforms offer customer support through email, chat, and phone. Pipedrive is known for its excellent customer service and helpful resources.
How can I ensure my CRM site properly integrates with my other tools?
Check the integration options offered by each platform to ensure your CRM site properly integrates with other tools. Pipedrive generally provides a broader range of integrations than Capsule CRM.
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