Feeling lost in the sea of CRM tools? You need something that fits your workflow.
It’s tough to pick between Zendesk vs ClickUp.
Both promise to faire your life easier, but which one actually delivers?
Imagine spending hours setting up a tool only to find it doesn’t quite click.
You’re wasting time and maybe even losing customers. That’s a headache no one needs.
Don’t worry! We’re breaking down the differences between Zendesk vs ClickUp so that you can find the perfect CRM for 2025.
We’ll get straight to what matters: which tool will actually help you succeed.
Aperçu
We’ve put both Zendesk and ClickUp through their paces, testing their features, workflows, and usability.
This comparison is based on real-world use, not just marketing claims, to give you a clear picture.
Boost productivity by 25%! ClickUp helps you manage sales, projects, docs, and more.
Tarifs : L'abonnement est gratuit. L'abonnement premium démarre à 7 $/mois.
Caractéristiques principales :
- Gestion des tâches
- Gestion de projet
- Outils de collaboration
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
Tarifs : It has a free trial. The premium plan starts at $19/month.
Caractéristiques principales :
- Omnichannel support
- AI-powered bots
- Analyses avancées
Qu'est-ce que ClickUp ?
ClickUp manages tasks and projects.
It keeps teams organized. It boosts productivity.
Découvrez également nos favoris Alternatives à ClickUp…
Notre avis
C'est incroyablement puissant et flexible. L'offre gratuite est très généreuse et offre de nombreuses fonctionnalités pour la gestion de projets. Cependant, compte tenu de ses nombreuses options, l'utilisation peut être complexe au début et la prise en main peut être ardue pour les nouveaux utilisateurs.
Principaux avantages
- Espace de travail centralisé pour les tâches.
- Offre un plan gratuit pour toujours.
- Prend en charge plus de 1 000 intégrations.
- Flux de travail et vues personnalisables.
- Fonctionnalités de reporting complètes.
Tarifs
- Gratuit:Idéal pour un usage personnel.
- Illimité: 7 $/utilisateur.
- EntrepriseРабочее пространство — это папка верхнего уровня в Taskade.
- EntrepriseУ вас может быть более одного рабочего пространства.
Avantages
Inconvénients
Qu'est-ce que Zendesk ?
Zendesk is all about customer support.
It helps you manage tickets and chats. It keeps customers happy.
Découvrez également nos favoris Alternatives à Zendesk…
Principaux avantages
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
Tarifs
Tous les plans seront facturés annuellement.
- Équipe de soutien : 19$/mois.
- Suite Team : 55$/mois.
- Suite Professional : $115/month.
- Suite Enterprise : Talk to Sales.
Avantages
Inconvénients
Comparaison des fonctionnalités
Choosing the right tool is a big deal. Let’s look at nine features side-by-side.
This helps you see which tool really fits your company best.
1. Ticketing Systems
- Zendesk: This is a dedicated ticketing system. It manages all support tickets from multiple channels easily.
- Cliquez sur Up: This can use forms and tasks for tickets. It is not a dedicated desk software.
2. Agent Workspace
- Zendesk: It has a unified agent workspace. Support agents see all customer conversations in one place.
- Cliquez sur Up: Its workspace is the task view. It needs more setup to fully track interactions avec les clients.
3. Customer Data and CRM
- Zendesk: Focuses on customer données and support history. Zendesk Sell is its full CRM option.
- Cliquez sur Up: It is a good project management software. You can customize it to manage customer data.
4. Rapports et analyses
- Zendesk: Uses Zendesk Explore for deep reporting and analytics zendesk. It tracks customer satisfaction and team metrics.
- Cliquez sur Up: Has dashboards and custom reports. Zendesk’s reports are better for service performance.
5. Knowledge Base
- Zendesk: Has a complete knowledge base feature. It is great for help center articles and self-service.
- Cliquez sur Up: Uses Docs for sharing info. It is not as strong for customer self-service.
6. Automation and Workflows
- Zendesk: Offers strong automation. This handles simple support tickets fast.
- Cliquez sur Up: Has strong automation as well. You can build custom workflows for almost any business needs.
7. Sales Team Support
- Zendesk: Has Zendesk Sell for the sales team. This links sales data to support history well.
- Cliquez sur Up: Used by marketing teams and sales teams for task management. It is not a dedicated sales tool.
8. Custom Apps and Integrations
- Zendesk: Zendesk Marketplace has many custom apps and integrations to connect to other tools.
- Cliquez sur Up: Has tons of integrations. It lets you build custom apps right in your entire workspace.
9. Assistance multilingue
- Zendesk: Zendesk Suite is great for multilingual support. It handles tickets in multiple languages easily.
- Cliquez sur Up: Its features are mostly in English. It is not built for global support customer conversations.
Que rechercher lors du choix d’un logiciel CRM ?
- Pricing Structure and Value: Does the free forever plan offer enough features for your smaller teams? What is the total cost per team member or per user on a paid plan versus the business plan or enterprise plan?
- Core Function vs. Flexibility: Is your main need Zendesk’s customer support software or a project management platform? Can the tool handle multiple projects and complex projects?
- Communication and Collaboration: Does it have strong team communication features, including live chat and social messaging? Does it support real-time editing and community forums?
- Productivity and Task Management: Does the tool help manage projects with gantt charts and a kanban board? Does it include native time tracking and the ability to quickly assign tasks and view tasks?
- AI and New Features: Does it have a smart ai assistant like clickup brain to help save time? How often does the company release new features and improvements?
- Scalability and Enterprise Readiness: Does it offer unlimited users and unlimited storage on a high-tier unlimited plan? Is single sign-on and sécurité Zendesk a core part of its design for business operations?
- Onboarding and Support: Does it offer live training or live onboarding training to help you import data? Does the free plan include dedicated phone support, or is it self-service via ClickUp University?
- Customization and Integrations: Can you use custom fields and custom apps to tailor your experience? How well does it integrate with your existing tech stack and other tools like Google Drive?
- Risk and Performance: Does the platform have a reputation for stability to avoid costly temps d'arrêt? Does the ClickUp review and team’s performance score give it a high score for reliability?
Verdict final
Zendesk Support is our winner for service. It is true customer service software.
It handles ticket systems and customer experience best.
If you run a support desk, this is your business software.
ClickUp offers many essential features for solo workers and petites entreprises.
You can create new tasks easily. But it cannot respond to many customers like Zendesk can.
Zendesk’s pricing might be higher and is often billed annually.
Still, the depth of zendesk support for your business hours is worth it.
For example, Tom Eggemeier, CEO of the company based in San Francisco, focuses on service.
This full comparison shows Zendesk’s customer experience focus is top-tier.
Plus de ClickUp
Voici une brève comparaison de ClickUp avec ces solutions logicielles :
- ClickUp vs Pipedrive: Pipedrive is a sales-focused CRM with a visual pipeline. ClickUp is a more flexible project management tool.
- ClickUp vs Gohighlevel: ClickUp est une plateforme de gestion du travail tout-en-un avec une forte gestion de projet et un CRM personnalisable. Aller à haut niveau est une plateforme d'automatisation du marketing et des ventes dédiée à la génération de leads et à la conversion.
- ClickUp vs Keap: ClickUp is a versatile platform for project management and customizable CRM, while Keap is a powerful CRM and marketing automation tool that emphasizes lead nurturing and sales processes.
- ClickUp vs ActiveCampaign: ClickUp offre une plateforme flexible pour la gestion des tâches, des projets et du CRM de base, tandis qu'ActiveCampaign excelle dans l'automatisation avancée du marketing, les campagnes d'e-mailing et la segmentation de la clientèle.
- ClickUp vs Hubspot: ClickUp est un système de gestion de projet et de travail hautement personnalisable avec des fonctions CRM intégrées, tandis que HubSpot offre une suite complète d'outils pour le marketing, les ventes et le service à la clientèle.
- ClickUp vs Clickfunnels: ClickUp est une plateforme de gestion du travail tout-en-un ; ClickFunnels est principalement un constructeur d'entonnoirs de vente pour la création de pages d'atterrissage et l'automatisation des entonnoirs de vente.
- ClickUp vs Folk: ClickUp est une solution robuste de gestion du travail avec des fonctionnalités CRM personnalisables, tandis que Folk se concentre sur la gestion collaborative des contacts et le suivi des relations.
- ClickUp vs Instantanément: ClickUp est une plateforme polyvalente pour la gestion de projets et divers flux de travail, tandis qu'Instantly se spécialise dans les domaines suivants courrier électronique froid l'optimisation de la délivrabilité et les campagnes d'emailing automatisées.
- ClickUp vs Monday CRM: ClickUp offre un espace de travail tout-en-un hautement personnalisable pour la gestion de projets et le CRM, tandis que Monday CRM propose des flux de travail visuels et une collaboration d'équipe axée sur les relations avec les clients.
- ClickUp vs Capsule CRM: ClickUp est une plateforme complète de gestion du travail et de CRM personnalisable, tandis que Capsule CRM est un CRM simple et convivial axé sur la gestion des contacts et des opportunités de vente.
- ClickUp vs Insightly: ClickUp est une plateforme flexible pour la gestion de projets et un CRM adaptable. Insightly est un CRM dédié qui offre un pipeline de vente solide et des fonctions de gestion de projet dans un contexte CRM.
- ClickUp vs Freshsales: ClickUp est un outil de gestion du travail tout-en-un avec des capacités CRM adaptables, tandis que Freshsales CRM est un CRM spécialisé dans les ventes avec une automatisation avancée, une évaluation des prospects et des rapports.
- ClickUp vs Salesforce: ClickUp est une plateforme de gestion du travail polyvalente avec un CRM personnalisable, tandis que Salesforce est un CRM d'entreprise avec des fonctionnalités étendues pour l'automatisation des ventes, du service et du marketing.
- ClickUp vs Zendesk: ClickUp offre un espace de travail tout-en-un pour les tâches, les projets et un CRM personnalisable, tandis que Zendesk est une plateforme de service client de premier plan, principalement axée sur la billetterie et l'assistance.
The platform’s AI-driven fingerprinting and CAPTCHA bypass ensure a high success rate on even the toughest sites.
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- Zendesk vs Pipedrive: Zendesk excelle dans le service et l'assistance à la clientèle, tandis que Pipedrive est un CRM axé sur les ventes avec une gestion visuelle du pipeline.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Frase против Elicit: какой оптимизатор контента лучший в 2025 году?
- Zendesk vs ActiveCampaign: Frase против Cowriter: какой инструмент для написания текстов на основе ИИ станет лучшим в 2025 году?
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk est une solution de service à la clientèle avec billetterie et chat en direct ; ClickFunnels est un générateur d'entonnoir de vente pour créer des pages d'atterrissage et automatiser les ventes.
- Zendesk vs Folk: Zendesk offre un support client puissant pour diverses interactions ; Folk met l'accent sur l'organisation collaborative des contacts et la gestion rationalisée des relations.
- Zendesk vs Instantly: Zendesk se concentre sur l'assistance à la clientèle et la gestion des tickets ; Instantly se spécialise dans les campagnes automatisées d'envoi d'e-mails froids et la génération de leads.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk est une plateforme de service à la clientèle avec billetterie ; Monday CRM est un outil de gestion de flux de travail hautement visuel et personnalisable avec des capacités de CRM.
- Zendesk vs Capsule CRM: Zendesk fournit un support client et une billetterie robustes ; Capsule CRM est un système simplifié de gestion des contacts et de suivi des ventes.
- Zendesk vs Insightly: Zendesk se concentre sur le support client et les tickets de service ; Insightly est un CRM plus complet avec de solides fonctionnalités de pipeline de vente et de gestion de projet.
- Zendesk vs Freshsales: Zendesk met l'accent sur de solides solutions d'assistance à la clientèle, tandis que Freshsales CRM est conçu pour l'automatisation des ventes, le suivi des affaires et la gestion des prospects.
- Zendesk vs Salesforce : Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
Questions fréquemment posées
Is Zendesk better than HubSpot for customer relationship management?
Zendesk excels as a customer service platform with a strong ticketing system. HubSpot offers wider CRM tools. If your focus is primarily on customer communication and support, Zendesk might be a better fit.
Does Zendesk make sense for smaller businesses?
Yes, Zendesk makes sense for smaller businesses. While it has advanced features, it also offers plans for smaller companies with simpler business needs.
How does Zendesk pricing work?
Zendesk pricing is typically per user per month. They offer different plans with varying features.
What are the key features of Zendesk’s ticketing system?
Zendesk’s ticketing system allows you to track, manage, and resolve customer support requests. It includes features like ticket assignment and reporting.
When should I choose ClickUp over Zendesk?
Choose ClickUp when you need a versatile project management tool that can also handle some customer support tasks. If your main focus is project management and task collaboration, ClickUp is a strong choice.
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