Are you stuck trying to figure out which Zendesk vs Salesmate is a better fit for your business?
You need something to help you manage customers and close deals.
It’s tough to pick between Zendesk and Compagnon de vente.
You’re probably tired of software that slows you down instead of speeding things up.
What if you pick the wrong one and waste time and money?
Imagine missing out on sales because your CRM c'est un désastre.
Don’t worry; we’re going to break it all down. This post will help you see the key differences between Zendesk vs Salesmate.
So you can pick the best tool for your needs in 2025. Let’s make it easy.
Aperçu
We’ve rigorously tested both Zendesk and Salesmate, diving deep into their features and usability.
Our hands-on approach, simulating real-world scenarios, ensures this comparison offers practical insights for your CRM decision.
Dites adieu au chaos des ventes ! Salesmate CRM Offre un essai gratuit de 15 jours. Découvrez la différence.
Tarifs : L'essai est gratuit. L'abonnement premium démarre à 23 $/mois.
Caractéristiques principales :
- Appel intégré
- Automatisation des ventes
- Gestion des contacts
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
Tarifs : It has a free trial. The premium plan starts at $19/month.
Caractéristiques principales :
- Omnichannel support
- AI-powered bots
- Analyses avancées
Qu'est-ce que Salesmate ?
Salesmate? It’s built for sales teams. It helps close deals faster.
Think of calling, automation, and deal tracking. It’s built to grow your sales.
Découvrez également nos favoris Alternatives à Salesmate…
Notre avis
Dites adieu au chaos des ventes ! Salesmate CRM Offre un essai gratuit de 15 jours. Découvrez la différence et concluez plus d'affaires. Inscrivez-vous dès aujourd'hui !
Principaux avantages
- Appel intégré : Passez et recevez des appels directement dans Salesmate.
- Séquences de vente : Automatisez votre sensibilisation avec des e-mails et des SMS personnalisés.
- Gestion des pipelines : Visualisez votre processus de vente et identifiez les goulots d’étranglement.
- Application mobile: Accédez à vos données CRM où que vous soyez.
Tarifs
- Basic (23 $/utilisateur/mois) : Contacts, Entreprises, Offres.
- Pro (39 $/utilisateur/mois) : Gestion de produit, gestion des objectifs.
- Entreprise (63 $/utilisateur/mois) : Gestion d'équipe, module personnalisé
Avantages
Inconvénients
Qu'est-ce que Zendesk ?
Zendesk? It’s your customer support powerhouse.
Think tickets, chat and help centers. It keeps your customers happy, and that’s key.
Découvrez également nos favoris Alternatives à Zendesk…
Principaux avantages
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
Tarifs
Tous les plans seront facturés annuellement.
- Équipe de soutien : 19$/mois.
- Suite Team : 55$/mois.
- Suite Professional : $115/month.
- Suite Enterprise : Talk to Sales.
Avantages
Inconvénients
Comparaison des fonctionnalités
Let’s look at the key features of each platform.
We will see how Zendesk and Salesmate compare.
This will help you decide which tool best supports your team’s performance.
1. Customer Service Software
- Zendesk’s customer support software is its main strength.
- It is the gold standard for customer service software.
- It gives support agents the ability to manage support requests from multiple channels.
- Salesmate has support tools, but it is not its main focus.
2. Ticketing Systems
- Zendesk support offers one of the best ticketing systems.
- You can track every support ticket easily.
- This is great for managing many customer conversations.
- Salesmate also offers ticket systems.
- However, the features are less deep compared to Zendesk.
3. Sales Process Management
- Compagnon de vente CRM is designed for the sales team.
- It is built to optimize the whole sales process.
- It includes pipeline management to help you track deals.
- Zendesk Sell offers a separate sales team solution.
4. Rapports et analyses
- Reporting and analytics Zendesk focuses on service metrics.
- You can see how fast support tickets are solved.
- Salesmate focuses its analytics on sales forecasting and sales performance.
- This helps sales reps create better strategies.
5. Workflow and Automation
- Both Zendesk and Salesmate offer custom workflows.
- Salesmate is praised for its automation in the sales process.
- Zendesk offers strong automation for routing support requests and other customer service tasks.
6. Knowledge Base and Self-Service
- Zendesk excels at self-service.
- It lets you create a full knowledge base and help center articles.
- This helps many customers find answers alone.
- Salesmate offers a knowledge base, but Zendesk’s is much more robust.
7. Multichannel Communication
- Zendesk Suite connects multiple channels like live chat and social messaging.
- This gives your support team a single agent workspace to respond to all customer conversations.
- Salesmate focuses on email and its built-in phone.
8. Integrations and Marketplace
- Zendesk Marketplace has thousands of apps for third-party connections.
- This shows Zendesk’s superior ability to integrate with other tools.
- Salesmate has good integrations, but not as many options.
9. Security
- Sécurité Zendesk is top-tier.
- They handle a lot of sensitive information.
- This is a major focus for their platform.
- Salesmate also focuses on security and data protection, which is important for any CRM solution.
Que rechercher lors du choix d’un logiciel CRM ?
- Sales Functionality:
- Does the platform manage your entire sales pipeline effectively?
- Can you track deals, contacts, and prospects to close more deals?
- Automation and Productivity:
- Does the robust crm solution automate repetitive tasks to save time?
- Look for strong marketing automation, workflow, and task management features to boost productivity.
- User Experience and Training:
- Is the workspace and interface perfectly laid out and intuitive?
- Will the vendor train users easily, or will it cause costly temps d'arrêt?
- Integration and Ecosystem:
- Does it offer all the necessary apis for third-party connections?
- Does it integrate smoothly with common tools like Google Apps and Microsoft Apps?
- Communication Tools:
- Does the system offer a good meeting planificateur and reliable email tracking?
- Can you easily manage follow-ups and book meetings with prospects?
- Pricing and Total Cost:
- What is the total cost when all features and integrations are included?
- Est-ce que le tarification model save money or require expensive add-ons?
- Assistance et communauté :
- Does the company provide provided effective solutions to problems?
- Are there active community forums for user questions and new features?
- Scalability and Flexibility:
- Is it capable of supporting petites entreprises and growing to handle large companies?
- Can the salesmate’s platform (or competitor) offer numerous workarounds and alternative options?
- Specific Industry Needs (e.g., Real Estate):
- If you’re a real estate company, does the CRM have tailored features?
- Can you create custom apps or fields specific to your industry?
- Customer Relationships:
- Does the CRM help you build lasting customer relationships?
- Is the customer satisfaction tracking strong enough to gauge loyalty?
- Mobile and Access:
- Is the mobile experience good for working on the go?
- Can you access full features inside gmail or just a web browser?
- Deeper Research Insights:
- Always conduct extensive research and read review comparisons.
- Take advantage of the free trial today to test usability yourself.
- Look for a system that is a robust crm solution and not just a basic desk software.
Verdict final
Choosing between Zendesk and Salesmate depends on your needs.
For strong customer interactions and a robust ticketing system, Zendesk wins.
If sales automation is key, Salesmate is your pick. We lean towards Zendesk for its strong integration options and depth.
If you need Zendesk Sell for sales, it works well.
You can try them yourself with a free trial. Remember, costs are often billed annually, so plan ahead.
Our hands-on testing shows Zendesk’s strength in overall support.
Plus de Salesmate
Voici une brève comparaison de Salesmate avec ces solutions logicielles :
- Salesmate contre Pipedrive: Salesmate offre une gestion intuitive du pipeline de vente avec des appels intégrés, tandis que Pipedrive excelle dans la clarté visuelle du pipeline et permet une progression des transactions sans effort.
- Salesmate contre GoHighLevelSalesmate est réputé pour sa simplicité d'utilisation. Il accompagne les équipes commerciales dans leurs transactions et leurs échanges clients. GoHighLevel est un outil bien plus complet, destiné aux agences marketing.
- Salesmate contre Keap: Salesmate fournit une interface conviviale avec des pipelines de transactions personnalisables pour le suivi visuel, tandis que Keap offre une puissante automatisation des ventes et du marketing avec de solides capacités d'entonnoir de vente.
- Salesmate contre ActiveCampaign: Salesmate donne la priorité aux pipelines de vente et au suivi des transactions au sein de son CRM ; ActiveCampaign intègre l'automatisation des ventes et du marketing pour une vue client holistique et excelle dans le marketing par e-mail.
- Salesmate contre Hubspot: Salesmate propose un CRM transparent et abordable avec une automatisation des ventes puissante ; HubSpot est une suite complète pour le marketing, les ventes et le service, avec une tarification à plusieurs niveaux et des fonctionnalités plus étendues.
- Salesmate contre Clickfunnels: Salesmate est un CRM conçu pour gérer les ventes et les relations clients ; ClickFunnels est un outil spécialisé pour créer des entonnoirs de vente et des pages de destination à forte conversion.
- Salesmate contre Folk: Salesmate est un CRM complet pour les équipes commerciales, doté d'une gestion et d'une automatisation robustes du pipeline. Folk est un outil de gestion des contacts plus simple, axé sur l'organisation et la collaboration.
- Salesmate contre Instantly: Salesmate fournit un CRM de vente complet avec gestion du pipeline et sensibilisation multicanal ; Instantly se spécialise dans la sensibilisation par e-mail à froid à grande échelle et la génération de leads.
- Salesmate contre Clickup: Salesmate est un CRM de vente dédié à la gestion des pipelines et au suivi des transactions ; ClickUp est une plateforme de productivité tout-en-un avec des fonctionnalités de gestion de projet, de suivi des tâches et de CRM.
- Salesmate contre Monday CRM: Salesmate est un CRM de vente ciblé avec marketing par e-mail intégré et gestion des transactions solide ; Monday CRM offre des flux de travail visuels hautement personnalisables et de larges capacités de système d'exploitation de travail.
- Salesmate contre Capsule CRM: Salesmate est une solution complète avec automatisation des ventes et reporting détaillé ; Capsule CRM est un outil de gestion des contacts plus simple et convivial, souvent plus basique.
- Salesmate contre Insightly: Salesmate fournit un CRM convivial principalement destiné aux activités de vente ; Insightly propose un CRM plus robuste avec une fonctionnalité de gestion de projet intégrée.
- Salesmate vs Freshsales CRM: Salesmate fournit des rapports détaillés en temps réel et une personnalisation étendue du flux de travail ; Freshsales CRM offre une interface intuitive avec assistance IA et une automatisation plus large.
- Salesmate contre Salesforce: Salesmate est un CRM convivial, idéal pour les petites et moyennes entreprises, offrant une gestion des ventes simple ; Salesforce est un CRM d'entreprise hautement personnalisable et évolutif avec un vaste ensemble de fonctionnalités.
The platform’s AI-driven fingerprinting and CAPTCHA bypass ensure a high success rate on even the toughest sites.
Enterprise-Grade Security:
- Zendesk vs Pipedrive: Zendesk excelle dans le service et l'assistance à la clientèle, tandis que Pipedrive est un CRM axé sur les ventes avec une gestion visuelle du pipeline.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Frase против Elicit: какой оптимизатор контента лучший в 2025 году?
- Zendesk vs ActiveCampaign: Frase против Cowriter: какой инструмент для написания текстов на основе ИИ станет лучшим в 2025 году?
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk est une solution de service à la clientèle avec billetterie et chat en direct ; ClickFunnels est un générateur d'entonnoir de vente pour créer des pages d'atterrissage et automatiser les ventes.
- Zendesk vs Folk: Zendesk offre un support client puissant pour diverses interactions ; Folk met l'accent sur l'organisation collaborative des contacts et la gestion rationalisée des relations.
- Zendesk vs Instantly: Zendesk se concentre sur l'assistance à la clientèle et la gestion des tickets ; Instantly se spécialise dans les campagnes automatisées d'envoi d'e-mails froids et la génération de leads.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk est une plateforme de service à la clientèle avec billetterie ; Monday CRM est un outil de gestion de flux de travail hautement visuel et personnalisable avec des capacités de CRM.
- Zendesk vs Capsule CRM: Zendesk fournit un support client et une billetterie robustes ; Capsule CRM est un système simplifié de gestion des contacts et de suivi des ventes.
- Zendesk vs Insightly: Zendesk se concentre sur le support client et les tickets de service ; Insightly est un CRM plus complet avec de solides fonctionnalités de pipeline de vente et de gestion de projet.
- Zendesk vs Freshsales: Zendesk met l'accent sur de solides solutions d'assistance à la clientèle, tandis que Freshsales CRM est conçu pour l'automatisation des ventes, le suivi des affaires et la gestion des prospects.
- Zendesk vs Salesforce : Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
Questions fréquemment posées
What is the main difference between Zendesk and Salesmate?
Zendesk excels in customer experience and support with a robust ticketing system. Salesmate focuses on sales automation and deal management. The comparison boils down to support vs sales functionality.
Which CRM offers better scalability for growing businesses?
Zendesk generally offers better scalability, especially for support-heavy operations. Its architecture is designed to control large volumes of customer data and workspace users.
How does the price of Zendesk vs Salesmate compare?
Salesmate often has a lower entry price for sales-focused features. Zendesk’s price varies based on support needs and advanced functionalities. Both have different tiers.
Can both CRMs integrate with third-party applications?
Yes, both Zendesk and Salesmate offer third-party integrations. Zendesk typically has a wider range of integrations, especially for support tools, while Salesmate focuses on sales and marketing integrations.
Which CRM is better for improving customer support?
Zendesk is the clear winner in improving customer support. Its dedicated support tools and features are designed to enhance customer experience and streamline support workflows.
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