Zendesk is the most popular customer service platform, but it’s not the only one out there.
Maybe you’re looking for something more affordable or features that better fit your business.
无论出于什么原因，您来对地方了！
This post will explore 9 of the best Zendesk alternatives available in 2025.
我们将研究它们的主要功能、定价以及脱颖而出的原因。
By the end, you will have all the information you need to make the best choice for your needs. Let’s get started!
What is the Best Zendesk Alternative?
这是一个棘手的问题 KI-E-Mail-Personalisierung! There isn’t one “best” for everyone.
The ideal choice fully depends on your needs and what you seek in a customer service platform.
To help you decide, we’ve compiled a list of the top 9 Zendesk alternatives, with the best options ranked higher.
1. 管道驱动 （⭐️4.75）
Pipedrive 是一款销售管理工具。
它的重点是帮助您跟踪交易。
它能让你清楚地了解销售渠道。
通过我们的释放其潜力 Pipedrive 教程.
此外，探索我们的 Zendesk vs Pipedrive 比较！
我们的观点
对于以销售为中心的企业来说，Pipedrive 是一个不错的选择。它界面友好，视觉效果出色，功能丰富。它没有获得满分的唯一原因是其低价套餐存在一些限制。
主要优点
- 专注于销售： Pipedrive 旨在帮助您达成更多交易。
- 可视化管道管理： 准确了解每笔交易的具体情况。
- 强大的自动化功能： 自动执行发送电子邮件和安排约会等任务。
- 24/7支持： 随时获取帮助。
定价
- 基本的：每位用户每月 14 美元。
- 先进的：每位用户每月 24 美元。
- 专业的：每位用户每月 49 美元。
- 力量：每位用户每月 59 美元。
- 企业：每位用户每月 79 美元。
Você pode ter mais de um espaço de trabalho.
缺点
2. Gohighlevel （⭐️4.5）
GoHighLevel 是一个专为机构打造的一体化平台。
它有助于管理销售线索、销售和营销工作。
It bundles many essential business tools into one.
通过我们的释放其潜力 GoHighLevel 教程.
此外，探索我们的 Zendesk vs GoHighLevel 比较！
我们的观点
This is great for agencies and businesses wanting to consolidate tools. The automation capabilities are very strong.
主要优点
- 一体化营销平台。
- 可提供白标。
- 自动化活动。
- 潜在客户培育工具。
- 综合报告。
定价
- ,” “plano de projeto” ou “calendário de conteúdo”).：每月97美元。
- Agora que você se inscreveu, vamos dar uma olhada no seu espaço de trabalho do Taskade.：每月297美元。
Você pode ter mais de um espaço de trabalho.
缺点
3. Keap （⭐️4.25）
买 专为小型企业量身定制。
它汇集了销售和营销功能。
该平台可帮助您组织联系人并有效地跟进潜在客户。
通过我们的释放其潜力 购买的教程.
此外，探索我们的 Zendesk vs Keap 比较！
我们的观点
买 is a fantastic option for small businesses to streamline their sales and marketing efforts. It’s user-friendly and packed with valuable features.
主要优点
- 内置电子邮件营销： 向您的受众发送有针对性的电子邮件。
- 易于使用的自动化： 自动执行发送后续消息和分配线索等任务。
- 销售渠道管理： 跟踪您的交易并发现机会。
- 电子商务集成： 将 Keap 与您的在线商店连接起来以管理订单和客户。
定价
Keap 提供免费试用和简单的定价结构，帮助您入门。
- 简单计划：起价为每月 249 美元（按年计费），可供两名用户和 1500 名联系人使用。
Você pode ter mais de um espaço de trabalho.
缺点
4. 主动营销 （⭐️3.75）
ActiveCampaign 擅长电子邮件营销。
它还提供强大的自动化功能。
这可以帮助您在恰当的时间发送有针对性的信息。
通过我们的释放其潜力 ActiveCampaign 教程.
此外，探索我们的 Zendesk vs ActiveCampaign 比较！
我们的观点
对于想要充分利用电子邮件营销和自动化真正力量的企业来说，ActiveCampaign 是一个绝佳的选择。然而，由于其复杂性，它可能并不适合初学者。
主要优点
- 先进的自动化： 创建复杂的工作流程来培养潜在客户并自动执行任务。
- 电子邮件营销强国： 发送精美且有效的电子邮件活动。
- 内置 客户关系管理: 管理联系人并跟踪互动。
- 细分和个性化： 通过个性化消息针对特定的联系人群体。
定价
- ,” “plano de projeto” ou “calendário de conteúdo”).：每月15美元。
- 加：每月49美元。
- : Für immer kostenlos：每月 79 美元。
- 企业：每月145美元。
Você pode ter mais de um espaço de trabalho.
缺点
5. Freshsales CRM （⭐️3.75）
新鲜销售 客户关系管理 旨在帮助销售。
它可以让您轻松管理客户信息。
您还可以跟踪电话和电子邮件等通信。
通过我们的释放其潜力 Freshsales CRM 教程.
此外，探索我们的 Zendesk vs Freshsales CRM 比较！
我们的观点
对于注重易用性和价格实惠的企业来说，Freshsales CRM 是一个不错的选择。它能让你轻松上手 CRM，无需经历漫长的学习过程。
主要优点
- 用户友好界面 易于导航和学习。
- 内置电话和电子邮件： 直接从平台与客户联系。
- 人工智能洞察： 获得有用的建议和预测。
- 价格实惠： 提供免费计划和有竞争力的付费计划。
定价
- 增长 + 500 个营销联系人：每位用户每月 9 美元。
- Pro + 500 个营销联系人：每位用户每月 39 美元。
- 企业 + 500 个营销联系人：每位用户每月 59 美元。
Você pode ter mais de um espaço de trabalho.
缺点
6. HubSpot （⭐️3.75）
HubSpot 是一个非常受欢迎的平台。
它结合了营销、销售和客户服务工具。
这使得它成为许多企业的完整解决方案。
通过我们的 HubSpot 教程释放其潜力。
此外，探索我们的 Zendesk vs HubSpot 比较！
我们的观点
HubSpot 是一个功能强大的平台，功能丰富，但在选择之前，您必须考虑自己的预算和需求。对于想要全面解决方案并愿意投资的企业来说，HubSpot 是一个不错的选择。
主要优点
- 免费 CRM： 从具有基本 CRM 功能的免费计划开始。
- 一体化平台： 访问营销、销售和服务工具套件。
- 广泛的社区和资源： 受益于丰富的知识和支持。
- 入站营销重点： 通过有价值的内容吸引并吸引潜在客户。
定价
- 免费工具：最多两名用户免费。
- 营销中心入门：15 美元/座位/月。
- 入门客户平台：15 美元/座位/月。
- Marketing Hub Professional + 三个席位：每月 800 美元，额外座位每月 45 美元。
Você pode ter mais de um espaço de trabalho.
缺点
7. 周一 CRM （⭐️3.5）
周一 客户关系管理 是 Monday.com 工作操作系统的一部分。
它可以帮助团队协作和管理任务。
您可以直观地跟踪客户互动和销售进度。
通过我们的释放其潜力 周一 CRM 教程.
此外，探索我们的 Zendesk vs Monday 比较！
我们的观点
Monday CRM is a good choice for businesses that want a visually appealing and easy-to-use CRM.
主要优点
- 视觉上吸引人的界面： 易于导航和理解。
- 灵活且可定制： 使平台适应您的特定需求。
- 协作功能： 与您的团队无缝合作。
- 与流行应用程序的集成： 与您最喜欢的商业工具连接。
定价
- 自由的： 永久免费。
- 基本的：9 美元/座位/月。
- 标准：12 美元/座位/月。
- : Für immer kostenlos：19 美元/席/月。
- 企业：根据您的需求定制价格。
Você pode ter mais de um espaço de trabalho.
缺点
8. Insightly （⭐️3.5）
Insightly is a customer relationship management (CRM) tool for smaller companies.
It assists in managing projects and client information.
You can also link emails directly to customer records.
通过我们的释放其潜力 Insightly tutorial.
此外，探索我们的 Zendesk vs Insightly 比较！
我们的观点
Insightly is a solid choice for businesses that need a scalable CRM with project management capabilities.
主要优点
- Scalable for growth: Adapt the platform as your business expands.
- Project management features: Keep your projects organized and on track.
- Customizable dashboards and reports: Get the insights you need to make informed decisions.
- 与流行应用程序的集成： 与您最喜欢的商业工具连接。
定价
- 加: $29/user/month.
- 专业的：每位用户每月 49 美元。
- 企业: $99/user/month.
Você pode ter mais de um espaço de trabalho.
缺点
9.胶囊CRM （⭐️3.25）
胶囊 客户关系管理 提供简单且用户友好的体验。
它专注于管理您的联系人和跟踪销售机会。
这是一个很棒的基础 客户关系管理 适合小型企业。
通过我们的 Capsule 教程释放其潜力。
此外，探索我们的 Zendesk vs Capsule 比较！
我们的观点
It’s great for its simplicity and ease of use, especially for small businesses just starting with a CRM. It helps you manage contacts and sales effectively without being overwhelming.
主要优点
- 简单的联系人管理。
- 轻松跟踪销售渠道。
- 与许多应用程序集成。
- 可定制字段可用。
- 可随时随地访问的移动应用程序。
定价
- ,” “plano de projeto” ou “calendário de conteúdo”).：每位用户每月 18 美元。
- 生长：每位用户每月 36 美元。
- 先进的：每位用户每月 54 美元。
- 最终的：每位用户每月 72 美元。
Você pode ter mais de um espaço de trabalho.
缺点
购买指南
在研究寻找完美产品时，我们确定了以下因素：
- 定价: How much did each product cost?
- 特征：产品的最佳功能是什么？
- 缺点: What was missing from each product?
- 支持或退款：他们提供社区、支持或退款政策吗？
Here’s how we approached our research, examining the right customer support software market to provide you with the most informed recommendations:
- 已确定的主要特点： We started by pinpointing the essential features of top-tier customer support software. This included a robust ticketing system for efficiently handling customer requests, multi-channel support to address customer inquiries across various platforms (email, chat, La machine), and integrations with popular tools like HubSpot Service Hub and Jira Service Management.
- Prioritized Customer Experience: We considered how each platform facilitated personalized support and streamlined customer communication. We sought features that empower support teams to manage customer queries and facilitate efficient customer conversations.
- 经评估的集成： Seamless integration with existing systems, such as Salesforce Service Cloud or other customer relationship management (CRM) tools, was crucial to our assessment.
- 分析定价： We compared pricing models across different providers to understand the value offered at each price point.
- Assessed Support and Refund Policies: We investigated the availability of support resources, including knowledge bases, community forums, and direct customer support channels. Additionally, we examined refund policies to ensure customer satisfaction.
- 考虑到可扩展性： We evaluated whether each platform could adapt to the needs of growing businesses and evolving customer service operations.
- Factored in User Reviews: We analyzed user reviews and managed customer interactions to gain insights into real-world experiences and identify recurring negatives.
- Prioritized Innovation: We sought platforms that actively invest in new technologies and features to optimize support operations and enhance the overall customer experience.
This rigorous research enabled us to identify the 15 top Zendesk alternatives that cater to diverse business needs and budgets.
总结
That’s a wrap on our exploration of the 9 best Zendesk alternatives for 2025!
We’ve covered a lot of ground, from powerful all-in-one platforms like GoHighLevel to specialized tools like Close 客户关系管理 for sales-focused teams.
Remember, your best choice depends on your specific needs and priorities.
Consider what matters most to your support team and your customer support teams.
Is it seamless customer communication, efficient ticketing systems, or robust multi-channel support?
By carefully considering your requirements and exploring the options on this list.
You’ll be well-equipped to find the perfect Zendesk alternative to elevate your business intelligence tool & customer support game in 2025.
常见问题
Why would I want an alternative to Zendesk?
Zendesk is a popular option, but it can be costly. This is especially true when you add more features. Some businesses find it hard to use or that it lacks what they need. Other options often give you better value or simpler customer support tools. They might even offer a more user-friendly experience to help you provide excellent customer service.
What’s the most important thing to consider when choosing a Zendesk alternative?
Your specific needs! Think about your budget, the size of your team, and the channels you use to communicate with customers (email, chat, social media). Prioritize features that align with your customer support strategy.
Do these alternatives integrate with other tools I use?
Most do! Many integrate with popular CRMs, marketing automation platforms, and other business tools. Check each platform’s integrations page to ensure it works with your existing systems.
Are there any free Zendesk alternatives?
Some options, like HubSpot 客户关系管理, offer free plans with basic features. However, you might need to upgrade to a paid plan for more advanced functionality.
What if I need help with my new customer support platform?
All the alternatives listed offer some level of support, whether it’s through documentation, community forums, or direct customer support. Look for a platform with a strong support system to help you get started and troubleshoot any issues.
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