Salesforce 与 Freshsales CRM：哪个才是 2025 年的最佳选择？

优胜者

4.6

• 电子邮件管理
• 工作流自动化
• 清晰有序的交易
• 销售流程
• 超棒的网页表单
• 免费试用
• 付费套餐，每月9美元起。

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亚军

3.2

• 超强销售云
• 个性化推广
• 商务云
• 客户支持跟踪
• 酷炫的电子邮件模板
• 30 天免费试用
• 付费计划起价为每月 25 美元。

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您正在寻找 客户关系管理.

That’s a Customer Relationship Management tool. 

It’s confusing, right?

You don’t want to waste money on the wrong one. 

Don’t stress! We’re going to break down Salesforce vs Freshsales 客户关系管理 简单来说。

我们将 制作 it easy to understand.

Let’s find the right 客户关系管理 为你。

概述

We’ve spent considerable time exploring both Salesforce and Freshsales 客户关系管理.

This comparison is based on hands-on testing.

Feature analysis and real-world user feedback ensure a practical and insightful look at each platform’s strengths and weaknesses.

4.65分制

新鲜销售 客户关系管理 或许它正合你意。它直观易用的界面使其成为绝佳之选。

定价： 它提供免费试用。高级套餐起价为每月 9 美元。

主要特点：

• 联系管理
• 交易追踪
• 报告和分析

立即体验 Freshsales 阅读完整评论

3.25分制

准备好探索世界领先的 客户关系管理立即注册免费试用 Salesforce！

定价： 它提供免费试用。高级套餐起价为每月 25 美元。

主要特点：

• 领导管理
• 销售预测
• 机会管理

免费试用 Salesforce 阅读完整评论

Freshsales CRM是什么？

Now, let’s talk about Freshsales 客户关系管理.

It’s a simpler, easier-to-use CRM. It’s great for smaller businesses.

It aims to make sales processes smoother.

Think of it as a user-friendly sales tool.

此外，还可以探索我们最喜欢的 Freshsales CRM替代方案…

我们的观点

Freshsales CRM 是注重易用性和经济性的企业的理想之选。它提供了一种无需陡峭学习曲线即可使用 CRM 的绝佳方式。

免费试用 Freshsales 阅读完整评论 Freshsales 的替代方案

主要优势

• 用户友好界面： 易于操作和学习。
• 内置电话和电子邮件： 通过平台直接与客户联系。
• 人工智能驱动的洞察： 获取有用的建议和预测。
• 价格实惠： 提供免费套餐和具有竞争力的付费套餐。

尝试 新鲜销售 免费

定价

• 增长 + 500 个市场营销联系人：9 美元/用户/月。
• 专业版 + 500 个市场营销联系人：每用户每月 39 美元。
• 企业级 + 500 位市场营销联系人：59美元/用户/月。

尝试 新鲜销售 免费

优点

• 直观易用。
• 价格实惠。
• 非常适合小型企业。
• 实用的人工智能功能。

缺点

• 自定义选项有限。
• 报告机制可以更加完善。
• 与其他一些竞争对手相比，集成数量并不多。

尝试 新鲜销售 免费

Salesforce是什么？

Okay, let’s talk Salesforce. It’s a big name in CRM.

把它想象成一个超级工具。

It helps businesses manage customer relationships. It does a lot. Really, a lot.

此外，还可以探索我们最喜欢的 Salesforce替代方案…

我们的观点

它功能强大且灵活。免费版功能非常丰富，包含许多项目管理功能。

免费试用 Salesforce 阅读完整评论 Salesforce替代方案

主要优势

Salesforce帮助企业更好地与客户建立联系，并提供每位客户的完整信息。

这有助于提升销售和服务水平。

• 360度客户视图： 在一个地方查看所有客户互动记录。
• 销售额增长39%： 许多用户反映销售额和生产力均有所提高。
• 强大的自动化功能： 自动执行电子邮件和线索跟踪等任务。
• 庞大的 AppExchange： 可与数千个其他应用程序连接。
• 可扩展以适应增长： 伴随您的业务发展，从小到大。

免费试用 Salesforce

定价

• 入门套件：每用户每月 25 美元。
• 专业套件：每用户每月 100 美元。
• 企业：165美元/用户/月。
• 无限：每用户每月 330 美元。
• 爱因斯坦1号销量： 每用户每月 500 美元。

免费试用 Salesforce

优点

• 行业领先的客户关系管理解决方案。
• 高度可定制。
• 强大的报告和分析功能。
• 优质的客户服务。
• 行业领先的客户关系管理解决方案。

缺点

• 这可能很贵。
• 学习曲线陡峭。
• 设置过程可能很复杂。
• 更新可能会造成不便。

免费试用 Salesforce

功能对比

We have already gone over the basics of these two platforms.

Now, we will look closer at the key features.

This will help you decide which CRM solutions fit your sales team best.

1. Data Management and Contact Management

• Salesforce CRM:
  • Excels at providing a complete view of every customer.
  • Highly robust tools for managing complex 商业 数据。
  • Strong focus on detailed customer history.
• Freshsales CRM:
  • Simple, effective contact management and lead tracking.
  • Freshsales provides quick access to customer information.
  • Good for managing sales activities in small and medium-sized businesses.

2. AI Capabilities and Groundbreaking AI Innovation

• Salesforce offers:
  • Einstein AI, a powerful tool for advanced forecasting.
  • Salesforce takes advantage of groundbreaking AI innovation for complex insights.
  • Generative AI features are often an extra add-on cost on higher plans.
  • Can deploy an intelligent AI agent for customer service.
• Freshsales CRM:
  • Uses Freddy AI for lead scoring and personalized engagement.
  • Freshworks products integrate AI features affordably.
  • AI insights are built in from the Pro plan, offering excellent value.

3. Core CRM Products and Suite

• Salesforce offers:
  • A massive suite of products: sales cloud, service cloud, marketing cloud, and commerce cloud.
  • Ideal for a chief digital officer managing multiple departments.
  • Great for the customer company that needs all-in-one solutions.
• Freshsales CRM:
  • Part of the Freshworks suite that includes Freshdesk for support.
  • Focused primarily on sales crm and customer engagement.
  • A good starting point for a 小型企业.

4. 定制化和平台

• Salesforce CRM:
  • Unmatched customization options to model any business process.
  • Uses its powerful platform for custom 应用开发.
  • Requires more technical skill for setup and maintenance.
• Freshsales CRM:
  • Offers moderate customization with custom fields and workflows.
  • Designed for quick implementation without heavy IT overhead.

5. Multi-Channel Communication

• Salesforce CRM:
  • Strong integration with external communication apps.
  • Built-in phone and chat require extra cost add-ons or higher tiers.
• Freshsales CRM:
  • Includes built-in phone, email, and chat on most plans.
  • 非常适合 销售活动 with native communication tools.

6. Service Cloud Capabilities

• Salesforce CRM:
  • Service Cloud is a dedicated product for customer service teams.
  • Provides case management, knowledge base, and support portals.
  • Robust tools for managing customer success.
• Freshsales CRM:
  • Integrates with Freshdesk for strong ticketing and customer support.
  • Offers essential service features but less depth than Service Cloud.

7. Scalability and Growth

• Salesforce CRM:
  • The industry standard for scalability.
  • It can grow from a small business to a global enterprise seamlessly.
  • Perfect for companies where the business grows fast.
• Freshsales CRM:
  • Scalable for medium-sized businesses and growing teams.
  • May require more complex integration as the company reaches extreme size.

8. 生态系统与整合

• Salesforce CRM:
  • Massive AppExchange with thousands of apps to integrate.
  • Offers the broadest range of integration possibilities.
  • 这 best bet for complex, multi-system integration.
• Freshsales CRM:
  • Provides integration with popular other crm solutions like QuickBooks.
  • The integration library is sufficient for most small business needs.

9. Price Transparency

• Salesforce CRM:
  • Pricing can be complex with many add-ons and hidden costs.
  • Often billed annually for higher plans.
• Freshsales CRM:
  • More transparent pricing structure.
  • Offers better overall pricing and value at lower tiers.

选择CRM软件时应注意哪些方面？

• Ease of Onboarding: Can a new account be created in a few seconds? Look for a simple setup process on the vendor site. A smooth start is key.
• Free Access Policy: Does the free trial work without a credit card required? Being able to try the software without commitment is a great sign of trust.
• Core Sales Functionality: Can your sales teams effectively track their leads and deals? The CRM should simplify contacts and deals management for all users.
• Data Quality and Security: How well is customer data protected? Ensure the security is top-notch. You need a site properly secured with no “waiting for verification successful waiting” or strange ray id issues.
• Platform Integration: How easily can you integrate this CRM with other Freshworks products or business tools? A strong connection saves your team a lot of time.
• 用户体验： Is the interface intuitive? If your human employees have to struggle to create an account or respond to customers, adoption will fail.
• Browser Performance: Does the CRM work quickly in your browser? Slow loading times will hurt productivity.
• Data Logging: Does the CRM automatically log interactions and the creation date? This is vital for accurate review and 报道.
• Vendor Reliability: Check the company’s reputation and support quality. Do they offer quick help if the website or site has a problem?

最终判决

那么，哪个更好呢？这取决于你的需求。

For big companies wanting a powerful suite, Salesforce is the top choice.

It does almost everything. But it’s pricey and complex.

If you’re a small or medium business, Freshsales CRM is a great Salesforce替代方案. It’s

Plus, it has the features most businesses need. We’ve

We focused on what matters: ease of use, features, and cost. 

Pick what fits your business best. You can’t go wrong if you choose based on your needs.

立即体验 Freshsales 阅读完整评论 Freshsales的替代方案

免费试用 Salesforce 阅读完整评论 查看其他方案

更多 Freshsales CRM 信息

更多 Salesforce 相关信息

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