选择正确的 客户关系管理 for your business can feel like choosing between two cool video games.
Are you struggling to determine if Freshsales 客户关系管理 or Capsule CRM is better for your needs?
It’s frustrating, right? You don’t want to waste time or money on a system that doesn’t work.
Don’t worry; we’re here to help! Let’s break down Freshsales vs Capsule CRM and find the best for you.
概述
We’ve spent considerable time exploring Freshsales and Capsule CRM, putting each through its paces.
This comparison is based on our hands-on experience, testing features, and functionality, ensuring you get real-world insights.
想了解 Freshsales 的运行情况？开始免费试用，访问他们的网站，体验更多不同之处！
定价： 它有免费计划。高级计划起价为每月 9 美元。
主要特点：
- 人工智能驱动的洞察力
- 内置电话
- 交易管道管理
Want a simple yet powerful CRM to organize your customer relationships? Try Capsule CRM today and see the difference!
定价： 它有一个免费计划。高级计划起价为 $18/月。
主要特点：
- Contact Tracking
- 销售渠道
- 任务管理
What is Freshsales?
Freshsales? It’s a CRM. Think of it as a tool to help you sell better.
It tracks your customers, smooths your sales process, and is built for sales teams.
此外，探索我们最喜欢的 Freshsales CRM 替代品…
主要优点
- 直观的界面： 几分钟内即可启动和运行；无需任何技术技能。
- 可视化销售管道： 一目了然，准确了解您的交易情况。
- 内置电话和电子邮件： 在平台内直接与客户联系。
- 人工智能洞察： 获取智能推荐，达成更多交易。
定价
所有计划都将 每年计费.
- 增长 + 500 营销联系人:$9/用户/月。
- 专业版 + 500 营销联系人：每位用户每月 39 美元。
- 企业 + 500 营销联系人:$59/用户/月。
优点
缺点
什么是 Capsule CRM？
Capsule CRM is different.
It’s built for contact management and helps you keep track of people, not just salespeople but everyone.
It’s also simple and easy to use.
此外，探索我们最喜欢的 Capsule CRM 替代品…
想要简化您的销售管道？Capsule CRM 提供功能强大的联系人管理系统和直观的工具。不要丢失潜在客户！体验这款领先 CRM 软件的强大功能。
主要优点
- 用户友好界面： Capsule CRM 以其直观的设计和易用性而著称。
- 价格实惠： 它是市场上最经济实惠的 CRM 之一。
- 非常适合 小型企业: 它操作简单，注重基本功能，非常适合小型团队使用。
- 移动应用程序： 随时随地访问客户数据并管理销售管道。
- 与常用工具集成： Connects with G Suite, Mailchimp, 扎皮尔, and more.
定价
所有计划都将 每年计费.
- 起动机：每位用户每月 18 美元。
- 生长：每位用户每月 36 美元。
- 先进的：每位用户每月 54 美元。
- 最终的：每位用户每月 72 美元。
优点
缺点
功能比较
Choosing the right CRM software means comparing features.
We’ll examine key areas to help you decide which solution best suits your needs.
让我们开始吧。
1. 一体化
- Freshsales:
- It offers extensive integration with various third-party apps, including Freshworks products, and has a strong API.
- Seamless integration with email marketing tools, enhancing customer relationships.
- 胶囊 CRM：
- It provides integrations with popular tools, but its ecosystem is more minor than Freshsales.
- Integrates with common platforms like Google Workspace and Mailchimp.
2. Pricing Plans
- Freshsales:
- Offers tiered pricing plans, starting at a lower entry point, with more advanced features available at higher tiers. Provides a free plan.
- Caters to growing businesses with scalable options.
- 胶囊 CRM：
- Features simpler, more straightforward pricing plans, though it lacks an entirely free plan.
- It focuses on providing essential features at a fixed cost.
3. 销售管道管理
- Freshsales:
- It boasts a highly visual sales pipeline management system, enabling precise deal tracking through the sales funnel.
- Strong tools for 销售业绩 analysis.
- 胶囊 CRM：
- Provides a basic sales pipeline view. It is functional but less visually driven than Freshsales.
- Offers essential sales tracking features.
4. 分析
- Freshsales:
- Delivers robust analytics, including detailed reports on sales performance and customer behavior.
- Leverages AI to provide actionable insights.
- 胶囊 CRM：
- Offers basic analytics and reporting focused on tracking key sales metrics.
- Suitable for businesses with more straightforward reporting needs.
5. Customer Relationship Management
- Freshsales:
- A comprehensive customer relationship management (CRM) platform designed to manage all aspects of customer interactions.
- Features to track and nurture customer relationships.
- 胶囊 CRM：
- Focuses on strong contact management, emphasizing organization and tracking of customer details.
- Excellent for maintaining clean, accessible customer data.
6. 营销自动化
- Freshsales:
- Includes advanced marketing automation features, such as automated email campaigns and workflows.
- Helps to streamline marketing processes.
- 胶囊 CRM：
- It lacks robust marketing automation features and focuses more on sales and contact management.
- Relies on integrations for advanced marketing tasks.
7. 易于使用
- Freshsales:
- User-friendly interface, although some advanced features may require a learning curve.
- Strong balance of power and ease of use. Integrates with zoho crm products.
- 胶囊 CRM：
- It is known for its simplicity and ease of use, making it easy for beginners to get started.
- Great for users who need a straightforward CRM. Can export easily to Excel.
What to Look for in CRM Software?
- 可扩展性： 客户关系管理系统能否与企业共同成长？
- 定制： Does it adapt to your unique workflows?
- 支持： Is reliable customer support available?
- 移动访问： Can you manage your CRM on the go?
- 安全： Does it protect your customer data?
- 行业特定功能： Does the CRM have features geared toward your industry?
- 培训和入职： Are there resources to help your team learn the software?
- Reporting Capabilities: Can you generate the specific reports you need?
- Data Migration: How easy is moving your existing data into the new CRM?
- User Permissions: Can you control who has access to what information?
- Updates & Maintenance: How often is the software updated, and what is the maintenance process?
最终裁决
So, which one is the 最佳 CRM? For most businesses, we recommend Freshsales.
It offers a strong CRM solution with AI, great sales tools, and reasonable pricing.
It’s powerful but still easy to use. While Capsule CRM is simple, Freshsales provides more tools for growth.
If you need strong project management within your CRM.
You may need a different solution, but for sales, Freshsales wins.
We’ve tested both, and Freshsales gives you more bang for your buck. Trust us; we’ve done the work, so you don’t have to.
Freshsales CRM 的更多信息
以下是 Freshsales CRM 与这些软件解决方案的简要比较：
- Freshsales CRM vs Gohighlevel: Freshsales CRM 专注于人工智能驱动的销售自动化和管道管理，而 GoHighLevel 则是一个更广泛的平台，提供广泛的营销、销售和代理自动化功能。
- Freshsales CRM vs Pipedrive: Freshsales CRM 提供集成通信和人工智能的全面销售解决方案，而 Pipedrive 则擅长可视化销售管道组织和交易跟踪。
- Freshsales CRM 与 Keap: Freshsales CRM 强调直观的销售管理和人工智能驱动的洞察力；Keap 提供功能强大的销售和营销自动化，侧重于联系人管理。
- Freshsales CRM vs ActiveCampaign: Freshsales CRM 是一款专用的销售 CRM，内置电话和电子邮件功能；ActiveCampaign 在营销自动化、电子邮件营销活动和高级细分方面表现出色。
- Freshsales CRM vs Hubspot: Freshsales CRM 提供人工智能驱动的销售工具和更快的设置；HubSpot 提供广泛的一体化套件，涵盖营销、销售和客户服务。
- Freshsales CRM vs Clickfunnels: Freshsales CRM 是以销售为重点的 CRM，用于管理客户互动，而 ClickFunnels 则是构建销售漏斗和着陆页面的专用工具。
- Freshsales CRM 与 Folk: Freshsales CRM 提供了一个具有人工智能和自动化功能的综合销售平台；Folk 专注于简单、协作的联系人管理和可视化管道组织。
- Freshsales CRM 与 Instantly: Freshsales CRM 是一款功能全面的销售 CRM，具有强大的功能；Instantly 主要是一款电子邮件推广和销售 CRM。 冷电子邮件自动化 工具
- Freshsales CRM vs ClickUp: Freshsales CRM 专为简化销售流程和管理管道而设计；ClickUp 是一款多功能工作操作系统，包含项目管理、任务和 CRM 功能。
- Freshsales CRM vs Monday CRM: Freshsales CRM 提供具有智能洞察力的专用销售解决方案，而 Monday CRM 则提供高度可定制的板块，用于管理包括 CRM 在内的工作流程。
- Freshsales CRM vs Insightly: Freshsales CRM 是一款专门的销售工具，具有人工智能和全面的销售自动化功能；Insightly 提供更广泛的 CRM 体验，包括强大的项目管理功能。
- Freshsales CRM 与 Salesforce: Freshsales CRM 提供直观的人工智能销售平台，价格极具竞争力；Salesforce 是高度可定制的企业级 CRM，拥有广泛的生态系统和高级功能。
- Freshsales CRM vs Zendesk: Freshsales CRM 专注于销售自动化和管道管理，而 Zendesk 主要是一个客户服务平台，具有强大的票单和支持功能。
Capsule CRM 的更多信息
以下是 Capsule CRM 与这些软件解决方案的简要比较：
- Capsule CRM vs Gohighlevel: Capsule CRM 擅长直接的联系人管理和销售管道，而 GoHighLevel 则为销售、营销自动化和潜在客户生成提供了一个全面的平台。
- Capsule CRM vs Pipedrive: Capsule CRM 为管理联系人和销售提供了一个简单的解决方案，而 Pipedrive 则是一个可视化的销售管道管理工具。
- Capsule CRM vs Keap: Capsule CRM 专注于简单、经济的联系人和销售跟踪；Keap 提供广泛的营销和销售自动化功能，但通常成本较高。
- Capsule CRM vs ActiveCampaign: Capsule CRM 提供可靠的联系人和管道管理，而 ActiveCampaign 则提供强大的营销自动化、电子邮件营销活动和高级细分功能。
- Capsule CRM vs Hubspot: Capsule CRM 是一款用户友好、经济实惠的 CRM，用于管理客户互动；HubSpot 提供大量营销、销售和服务工具，有免费和可扩展的付费选项。
- Capsule CRM vs Clickfunnels: Capsule CRM 是一款管理客户关系的工具；ClickFunnels 则专门用于构建销售漏斗和优化转换流程。
- Capsule CRM 与 Folk: Capsule CRM 是一个简单的联系人管理解决方案，而 Folk 则强调协作式联系人组织，并利用现代功能加以丰富。
- Capsule CRM 与 Instantly: Capsule CRM 侧重于一般联系人和销售管理；Instantly 则专为自动冷启动电子邮件和销售参与而定制。
- Capsule CRM vs Clickup: Capsule CRM 是一个专门的 CRM 解决方案，而 ClickUp 则是一个多功能工作管理平台，除项目和任务管理外，还包括 CRM 功能。
- Capsule CRM 与 Monday CRM: Capsule CRM 提供简单的联系人和销售管道管理；Monday CRM 提供高度可定制的可视化工作流程和广泛的团队协作功能。
- Capsule CRM 与 Insightly: Capsule CRM 侧重于易用性和联系人跟踪，而 Insightly 则提供更全面的 CRM 和高级项目管理功能。
- Capsule CRM vs Salesforce: Capsule CRM is ideal for small to medium businesses seeking a simple, affordable CRM; Salesforce is an enterprise-grade CRM with extensive customization and scalability for large organizations.
- Capsule CRM vs Zendesk: Capsule CRM 专注于销售和客户关系管理，而 Zendesk 主要是一个客户服务平台，擅长票务和支持解决方案。
常见问题
哪种 CRM 更适合小型企业？
Freshsales is often the best CRM for small businesses due to its scalable pricing and robust features. Capsule CRM is more straightforward, but Freshsales offers more growth potential and a free plan.
Does Freshsales or Capsule CRM offer better customer support?
Freshsales generally offers more comprehensive support, including phone and email. Capsule CRM’s support is primarily email-based. Both offer knowledge bases, but Freshsales has more resources.
Is there a free version of Freshsales or Capsule CRM?
Freshsales offers a limited free plan, while Capsule CRM does not. Freshsales’ free version allows you to test core features, making it a good starting point.
Which CRM is more straightforward to integrate with other tools?
Freshsales has a broader range of integrations, including Freshworks products. It also has a more robust API, making it a stronger CRM solution for complex integrations.
Which CRM is better for sales pipeline management?
Freshsales excels at sales pipeline management. Its visual interface and AI-driven insights provide more detailed tracking and reporting than Capsule CRM.
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