选择正确的 客户关系管理 can feel like a huge headache, right?
You need something that keeps track of customers and helps your business grow.
But where do you even start?
That’s why we’re breaking down Folk vs Zendesk.
概述
We’ve spent countless hours diving into both Zendesk and Folk, testing their features, and analyzing user feedback.
This hands-on approach allows us to provide a real-world, practical comparison, moving beyond just surface-level specs.
It excels at managing 10,000 contacts and building relationships. It has powerful automation.
定价： It has a free trial. The premium plan starts at $20/month.
主要特点：
- Sales pipelines
- Advanced reports
- Android app
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
定价： It has a free trial. The premium plan starts at $19/month.
主要特点：
- Omnichannel support
- AI-powered bots
- 高级分析
什么是民俗？
Folk is a modern 客户关系管理. It’s built for teams.
It helps you manage contacts.
It’s easy to use. It’s all about collaboration.
此外，请探索我们最喜爱的民间替代品...
我们的观点
It excels at managing 10,000 contacts and building relationships. It has powerful automation that some businesses need.
主要优点
- 管理 10,000 个联系人。
- 连接五个电子邮件账户。
- 未提及保修。
定价
所有计划均按年计费。
- 标准:$20/会员/月。
- 优质的:$40/会员/月。
Você pode ter mais de um espaço de trabalho.
缺点
What is Zendesk?
Okay, so Zendesk. Think customer support.
It helps businesses manage customer issues.
Tickets, chats, all that stuff.
It’s the teams that need to keep customers happy.
此外，探索我们最喜欢的 Zendesk alternatives…
主要优点
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
定价
所有计划均按年计费。
- Support Team: Я ненавижу хакеров.
- Suite Team: 每月 55 美元。
- Suite Professional: $115/month.
- Suite Enterprise: Talk to Sales.
Você pode ter mais de um espaço de trabalho.
缺点
功能比较
This comparison evaluates Folk, a specialized platform for contact management and building real relationships.
Zendesk, the industry leader in customer service software and ticketing systems.
This analysis will clarify which solution is the better investment for front-end sales nurturing versus comprehensive post-sale support requests and customer conversations.
1. Core Platform Focus and Goal
- 民间: The primary goal is contact management and helping users build genuine connections and nurture real relationships across different use cases. It is designed as a lightweight, flexible folk crm tool to track sales pipeline progress and close winning deals.
- Zendesk: The focus is entirely on customer service software and support. It aims to streamline support requests via its comprehensive ticketing system and ensure high customer satisfaction by empowering support agents.
2. Primary Feature Set
- 民间: Features are centered on relationship management: organize contacts, tracking phone calls, and enabling personalized email automation. It includes basic crm features for sales but relies on other tools for service.
- Zendesk: Features are focused on service: ticketing systems, knowledge base creation, live chat, and robust reporting and analytics zendesk tools for support agents. It offers zendesk sell for sales, but support is the core strength.
3. Contact Management and Sourcing
- 民间: Excels at helping users organize contacts effectively using a sheet-like interface and a chrome extension to add contacts rapidly. It focuses on keeping communication history for the same person.
- Zendesk: Contact management is optimized for service history. It tracks all support requests and customer conversations related to a contact, making it easy for support agents to access necessary Das bedeutet, dass Ihr.
4. Sales Pipeline Management
- 民间: Provides a simple visual sales pipeline to help users close winning deals and track deals using set reminders and communication history. It is ideal for personalized sales cycles.
- Zendesk: The dedicated zendesk sell platform provides pipeline visibility. However, its sales focus is typically secondary to its main customer service software offerings in the zendesk suite.
5. Automation and Workflow
- 民间: Offers simple email automation and tools to set reminders. Automation is minimal and generally focuses on personal or small-team efficiency.
- Zendesk: Provides powerful workflow automation for support requests and ticket routing. It ensures that the right support agents receive tickets quickly, improving efficiency and customer satisfaction.
6. Support Channels and Tools
- 民间: Not a customer support tool; it relies entirely on other tools for help desk or live chat functionality. It focuses on proactive sales email automation.
- Zendesk: Is the definition of a multi-channel support tool, managing email, chat, La machine, and phone calls all through one ticketing system. The zendesk support suite is comprehensive.
7. Customization and Ecosystem
- 民间: Highly flexible for individual users, allowing easy custom fields and views. It relies on its chrome extension and third party integrations.
- Zendesk: Highly customizable for enterprise support operations. The zendesk marketplace offers hundreds of integrations, making the zendesk suite adaptable to various complex business needs.
8. Enterprise Readiness and Security
- 民间: Best suited for individual users and small teams; lacks the 安全 and scalability features required by large enterprises for support.
- Zendesk: Designed for enterprise use, offering advanced features like multilingual support and robust security zendesk protocols and data handling processes, making it reliable for large organizations managing sensitive customer conversations.
9. Target Audience and Pricing
- 民间: Targets individuals and small businesses who prioritize networking and relationship nurturing, offering an affordable crm tool for build genuine connections.
- Zendesk: Targets businesses of all sizes, but excels in mid-to-large companies that prioritize structured customer service software and efficient sales team support. Pricing is structured around the number of support agents required.
What to Look For in a CRM Tool?
- Specific É onde todos os seus projetos e tarefas são organizados. Needs: Don’t get swayed by flashy features. Really dig deep. What are your exact challenges?
- Se você precisa gerenciar diversas plataformas de mídia social além das principais, o Buffer pode ser uma escolha melhor. Can the 客户关系管理 grow with you? Think beyond your current size. Will it handle increased data, more users, and expanding workflows? Does it provide support tickets?
- 整合能力： 是否 客户关系管理 play well with your existing tools? Check for integrations with your email, calendar, marketing automation, and other crucial software.
- 客户支持： How responsive and helpful is their support team? Issues will arise. Quick, reliable support can minimize 停机时间 and frustration.
- Training Resources: Does the provider offer comprehensive training? Easy onboarding is crucial for user adoption.
- 数据安全： Ensure the CRM has robust security measures to protect your customer data. Check for features like data encryption, access controls, and compliance certifications. Your customers’ trust depends on it.
最终裁决
So, which one wins? It really depends on your needs.
For big teams needing lots of features, Zendesk is powerful, Zendesk’s customer support software is good.
But if you want something easy and friendly, Folk is great customer relationship management tool.
We think Folk is a solid choice for most 小型企业.
It’s simple, looks good, and helps you connect with customers better.
We’ve tried both, and we know what works.
Trust us, we’ve done the hard work, so you can pick the 最佳 CRM 为你。
更多民俗
以下是 Folk 与这些软件解决方案的简要比较：
- Folk vs GoHighLevel: Folk 强调协作式联系人组织和易用性，而 GoHighLevel 则是一个全面的销售和营销平台，具有强大的自动化和潜在客户生成功能。
- Folk vs Pipedrive: Folk 专注于用户友好型联系人管理和定制，而 Pipedrive 则擅长为销售团队提供可视化销售管道管理。
- Folk vs Keap: Folk 为联系人管理提供了一个简单的协作界面，而 Keap 则提供了强大的销售和营销自动化功能，并具有广泛的自定义功能。
- Folk vs ActiveCampaign: Folk 提供用户友好的协作式联系人管理系统，而 ActiveCampaign 则拥有强大的营销自动化、细分和详细分析功能。
- Folk vs Clickfunnels: Folk 是一款联系人管理 CRM，而 ClickFunnels 则是一款销售漏斗生成器，用于创建登陆页面和自动销售流程。
- 民间与即时: Folk 侧重于联系人管理和充实；Instantly 则专门从事自动化冷门电子邮件营销活动和大批量外联销售。
- Folk vs ClickUp: Folk 是一个专门的联系人关系管理工具，而 ClickUp 则是一个集项目管理、任务跟踪和 CRM 功能于一身的工作空间。
- 民谣对周一: Folk 提供了一个简单的协作联系系统，而 Monday CRM 则提供了高度可定制的可视化工作流程和强大的团队协作功能。
- 民间与胶囊: Folk 是一款用于管理联系人的现代化、可定制的 CRM；Capsule CRM 则是一款简化的联系人管理器，主要侧重于跟踪销售机会。
- 民间与洞察: Folk 是一种直接的协作式联系人管理解决方案；Insightly 则是一种更强大的 CRM，具有先进的销售管道和项目管理功能。
- Folk 与 Freshsales CRM: Folk 侧重于直观的关系管理和可视化管道；Freshsales 提供全面的 CRM，具有先进的自动化功能和深入的销售报告。
- Folk vs Salesforce: Folk 是一款用户友好型 CRM，适用于简单的关系管理，而 Salesforce 则是一款高度可定制、可扩展、复杂且功能丰富的企业级 CRM。
- Folk 与 Zendesk: Folk 优先为小型团队提供简单、协作式的联络管理，而 Zendesk 则是一个全面的客户服务平台，侧重于票务和支持。
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk 与 Instant: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level 客户关系管理 with broad sales, marketing, and service clouds.
常见问题
Is Zendesk better than Folk for large enterprises?
Yes, Zendesk is generally better for large enterprises. It offers robust scalability, extensive integrations, and complex features designed for high-volume operations. Its deep customization and comprehensive reporting suit the needs of large teams with complex workflows.
Which is easier to use, Zendesk or Folk?
Folk is generally easier to use. Its interface is designed for simplicity and intuitiveness, making it user-friendly even for those new to CRM. Zendesk, while powerful, has a steeper learning curve due to its extensive feature set.
Does Zendesk integrate with Salesforce?
Yes, Zendesk offers integrations with Salesforce, among many other business applications. This allows for seamless data flow and streamlined workflows between different platforms, making it a powerful tool for businesses using multiple systems.
Is Folk suitable for lead management?
Folk offers streamlined lead management tools suitable for small to medium-sized businesses. It prioritizes quick contact organization and basic pipeline management, focusing on simplicity over complex sales funnels found in platforms like Zendesk Sell.
Which platform offers better customer experience tools?
Zendesk provides comprehensive customer experience tools for managing diverse customer interactions across multiple channels. Folk focuses on personalized interactions, aiming for a more human touch, making it better for building relationships with smaller groups.
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