选择正确的 客户关系管理 can feel like a huge headache, right?
You need something that keeps track of customers and helps your business grow.
But where do you even start?
That’s why we’re breaking down Folk vs Zendesk.
概述
We’ve spent countless hours diving into both Zendesk and Folk, testing their features, and analyzing user feedback.
This hands-on approach allows us to provide a real-world, practical comparison, moving beyond just surface-level specs.
Streamline your contacts! 80% of Folk users leverage its customizable fields.
定价： 它有一个免费计划。付费计划起价为 $20/月
主要特点：
- 可定制字段
- 合作
- 统一联络中心
Ready to boost your customer satisfaction and streamline your support?
定价： It has a free plan. The premium plan starts at $19/month.
主要特点：
- Data Privacy & Protection
- Massaging & Live Chat
- AI & Automation
什么是民俗？
Folk is a modern 客户关系管理. It’s built for teams.
It helps you manage contacts.
It’s easy to use. It’s all about collaboration.
此外，请探索我们最喜爱的民间替代品...
准备好简化团队的联系人管理了吗？Folk 最多可让您组织 5,000 名联系人，并与 10 名团队成员协作。
主要优点
- 在一个地方整理多达 5000 个联系人。
- 与最多 10 名团队成员共享联系人列表。
- 每天向 250 名联系人发送个性化电子邮件。
- Integrate with over 1000 apps via 扎皮尔.
- 创建 5 个自定义联系人字段。
定价
Folk’s basic plan starts at $20 per user per month.
- 标准： 每月 20 美元
- 优质的： $40/月
- 风俗： $80/月
优点
缺点
What is Zendesk?
Okay, so Zendesk. Think customer support.
It helps businesses manage customer issues.
Tickets, chats, all that stuff.
It’s the teams that need to keep customers happy.
此外，探索我们最喜欢的 Zendesk alternatives…
Ready to boost your customer satisfaction and streamline your support? Explore Zendesk’s powerful features and start your free trial today.
主要优点
- Unified Platform: Zendesk brings all your customer conversations into one place, whether it’s email, chat, 社交媒体, or phone.
- Ticketing System: It organizes customer inquiries into tickets, helping you track and manage them effectively. No more lost emails!
- 自动化： Zendesk allows you to automate repetitive tasks, saving you time and effort. For example, you can automatically route tickets to the right agent.
- 报告与分析： Get insights into your customer service performance with detailed reports and analytics. See what’s working and what’s not.
- 集成： Zendesk integrates with many other business tools you might already be using.
定价
所有计划都将 每年计费.
- Support Team: $19/agent/month.
- Suite Team: $55/agent/month.
- Suite Professional: $115/agent/month.
- Suite Enterprise: Talk to sales for custom pricing based on your requirements.
优点
缺点
功能比较
Let’s dive into the core differences.
We’ll explore key features, looking at how each platform handles crucial tasks.
1. 潜在客户管理
- Zendesk： Zendesk Sell offers robust lead management tools, allowing for detailed tracking and pipeline management. It integrates well with other Zendesk products.
- 民间 Folk focuses on a more streamlined approach, prioritizing ease of use for smaller teams. Its lead management is simpler, emphasizing quick contact organization rather than complex sales funnels.
2. Customer Interactions
- Zendesk： Zendesk excels at managing diverse customer interactions through multiple channels (email, chat, phone). It’s designed for high-volume support.
- 民间 Folk emphasizes personalized customer interactions, aiming for a more human touch. It’s better for building relationships with smaller groups.
3. 用户体验
- Zendesk： Zendesk’s user experience can be complex, especially for new users. It offers a wide range of features, which can be overwhelming.
- 民间 Folk prioritizes 易于使用 and a clean interface. Its user experience is designed to be intuitive, even for those new to 客户关系管理.
4. Integration with Other Tools
- Zendesk： Zendesk boasts extensive integrations, including with 销售团队 and many other business applications.
- 民间 Folk offers growing integrations, but its ecosystem is currently less extensive than Zendesk’s.
5. 定制
- Zendesk： Zendesk offers deep customization options, allowing businesses to tailor the platform to their specific needs.
- 民间 Folk provides simpler customization, focusing on core features and avoiding excessive complexity.
6. 报告和分析
- Zendesk： Zendesk provides comprehensive reporting and analytics, offering detailed insights into sales and customer data.
- 民间 Folk offers simpler reporting, focusing on key metrics and providing a quick overview of performance.
7. 可扩展性
- Zendesk： Zendesk is highly scalable, designed to handle the needs of large enterprises with complex workflows.
- 民间 Folk is better suited for small to medium-sized businesses, prioritizing simplicity over extensive scalability.
选择 CRM 工具时要注意什么？
- Specific 商业 Needs: Don’t get swayed by flashy features. Really dig deep. What are your exact challenges?
- 可扩展性： Can the 客户关系管理 grow with you? Think beyond your current size. Will it handle increased data, more users, and expanding workflows?
- 整合能力： 是否 客户关系管理 play well with your existing tools? Check for integrations with your email, calendar, marketing automation, and other crucial software.
- 客户支持： How responsive and helpful is their support team? Issues will arise. Quick, reliable support can minimize 停机时间 and frustration.
- Training Resources: Does the provider offer comprehensive training? Easy onboarding is crucial for user adoption.
- 数据安全： Ensure the CRM has robust security measures to protect your customer data. Check for features like data encryption, access controls, and compliance certifications. Your customers’ trust depends on it.
最终裁决
So, which one wins? It really depends on your needs.
For big teams needing lots of features, Zendesk is powerful.
But if you want something easy and friendly, Folk is great.
We think Folk is a solid choice for most 小型企业.
It’s simple, looks good, and helps you connect with customers better.
We’ve tried both, and we know what works.
Trust us, we’ve done the hard work, so you can pick the 最佳 CRM 给你
更多民俗
以下是 Folk 与这些软件解决方案的简要比较：
- Folk vs GoHighLevel: Folk 强调协作式联系人组织和易用性，而 GoHighLevel 则是一个全面的销售和营销平台，具有强大的自动化和潜在客户生成功能。
- Folk vs Pipedrive: Folk 专注于用户友好型联系人管理和定制，而 Pipedrive 则擅长为销售团队提供可视化销售管道管理。
- Folk vs Keap: Folk 为联系人管理提供了一个简单的协作界面，而 Keap 则提供了强大的销售和营销自动化功能，并具有广泛的自定义功能。
- Folk vs ActiveCampaign: Folk 提供用户友好的协作式联系人管理系统，而 ActiveCampaign 则拥有强大的营销自动化、细分和详细分析功能。
- Folk vs Hubspot: Folk 提供直接、简单的 CRM 体验和可预测的定价，而 HubSpot 则提供全面的营销、销售和服务套件，并实行分级定价。
- Folk vs Clickfunnels: Folk 是一款联系人管理 CRM，而 ClickFunnels 则是一款销售漏斗生成器，用于创建登陆页面和自动销售流程。
- 民间与即时: Folk 侧重于联系人管理和充实；Instantly 则专门从事自动化冷门电子邮件营销活动和大批量外联销售。
- Folk vs ClickUp: Folk 是一个专门的联系人关系管理工具，而 ClickUp 则是一个集项目管理、任务跟踪和 CRM 功能于一身的工作空间。
- 民谣对周一: Folk 提供了一个简单的协作联系系统，而 Monday CRM 则提供了高度可定制的可视化工作流程和强大的团队协作功能。
- 民间与胶囊: Folk 是一款用于管理联系人的现代化、可定制的 CRM；Capsule CRM 则是一款简化的联系人管理器，主要侧重于跟踪销售机会。
- 民间与洞察: Folk 是一种直接的协作式联系人管理解决方案；Insightly 则是一种更强大的 CRM，具有先进的销售管道和项目管理功能。
- Folk 与 Freshsales CRM: Folk 侧重于直观的关系管理和可视化管道；Freshsales 提供全面的 CRM，具有先进的自动化功能和深入的销售报告。
- Folk vs Salesforce: Folk 是一款用户友好型 CRM，适用于简单的关系管理，而 Salesforce 则是一款高度可定制、可扩展、复杂且功能丰富的企业级 CRM。
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
常见问题
Is Zendesk better than Folk for large enterprises?
Yes, Zendesk is generally better for large enterprises. It offers robust scalability, extensive integrations, and complex features designed for high-volume operations. Its deep customization and comprehensive reporting suit the needs of large teams with complex workflows.
Which is easier to use, Zendesk or Folk?
Folk is generally easier to use. Its interface is designed for simplicity and intuitiveness, making it user-friendly even for those new to CRM. Zendesk, while powerful, has a steeper learning curve due to its extensive feature set.
Does Zendesk integrate with Salesforce?
Yes, Zendesk offers integrations with 销售团队, among many other business applications. This allows for seamless data flow and streamlined workflows between different platforms, making it a powerful tool for businesses using multiple systems.
Is Folk suitable for lead management?
Folk offers streamlined lead management tools suitable for small to medium-sized businesses. It prioritizes quick contact organization and basic pipeline management, focusing on simplicity over complex sales funnels found in platforms like Zendesk Sell.
Which platform offers better customer experience tools?
Zendesk provides comprehensive customer experience tools for managing diverse customer interactions across multiple channels. Folk focuses on personalized interactions, aiming for a more human touch, making it better for building relationships with smaller groups.
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