Memilih kanan CRM Sulit, kan?
You’ve got tons of customer info, and you need a way to keep it organized.
Plus, you want to grow your business, and a good CRM helps with that.
But, with so many options, how do you know which one is best for you?
Luckily, we’re diving into two popular CRMs: Keap vs SugarCRM.
Let’s figure out which one will help your bisnis shine.
Tinjau
To give you the best comparison, we dove deep.
We used both Keap and SugarCRM in real-world scenarios, testing their features, ease of use, and overall performance.
This hands-on experience lets us share honest insights.
Siap untuk lebih terorganisir dan menghemat 15 jam seminggu? Otomatisasi canggih Keap dapat mewujudkannya.
Harga: You can try it for free. Paid plan starts at $299/month
Fitur Kunci:
- Pemasaran Email
- CRM
- Otomatisasi Penjualan dan Pemasaran
SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing today!
Harga: Book your demo plan. The premium plan starts at $19/month.
Fitur Kunci:
- Sales Force Automation
- Dukungan Pelanggan
- Reporting and Analytics
Apa itu Keap?
Pernah merasa seperti Anda sedang menangani terlalu banyak hal sekaligus? Keap memahami hal itu.
Ini adalah CRM Dirancang untuk menyederhanakan bisnis Anda. Anggap saja ini sebagai alat serbaguna Anda untuk penjualan dan pemasaran.
Keap membantu Anda mengatur kontak, mengotomatiskan tugas, dan menutup lebih banyak transaksi.
Ini sangat bagus terutama untuk bisnis kecil dan para pengusaha yang ingin menghemat waktu dan berkembang lebih cepat.
Juga, mengeksplorasi favorit kita Alternatif Keap…
Our Take
Keap adalah pilihan fantastis bagi bisnis kecil untuk menyederhanakan upaya penjualan dan pemasaran mereka. Platform ini mudah digunakan dan dilengkapi dengan fitur-fitur berharga.
Manfaat Kunci
- Pemasaran email bawaan: Kirim email yang ditargetkan kepada audiens Anda.
- Otomatisasi yang mudah digunakan: Otomatiskan tugas-tugas seperti mengirim pesan tindak lanjut dan menetapkan prospek.
- Manajemen saluran penjualan: Lacak transaksi Anda dan identifikasi peluang.
- Integrasi e-commerce: Hubungkan Keap dengan toko online Anda untuk mengelola pesanan dan pelanggan.
Harga
Keap menawarkan uji coba gratis dan struktur harga yang sederhana untuk membantu Anda memulai.
- Rencana sederhana: Starts at $299/month (Annually Billed) and offers two users and 1500 contacts.
Pro
Kons
What is SugarCRM?
Okay, let’s talk SugarCRM. It’s a pretty powerful CRM.
Think of it as a digital hub for all your customer info. It’s designed to help businesses of all sizes manage their sales, marketing, and customer service.
Want more control and customization? SugarCRM might be your jam.
Juga, mengeksplorasi favorit kita SugarCRM alternatives…
Our Take
Want to boost sales by 20% in 2025? SugarCRM’s tools like Sugar Sell, Sugar Serve, and Sugar Market can help! Automate marketing, manage customers and close more deals.
Manfaat Kunci
- Open-source platform: Gives you greater flexibility and control.
- Robust sales automation: Streamline your sales processes and boost productivity.
- Excellent reporting tools: Gain valuable insights into your sales performance.
- The mobile app includes access to your CRM data on the go.
- Large community: Tap into a wealth of resources and support.
Harga
SugarCRM offers a free trial to test things out. Their paid plans start at $49 per user per month. Here’s the breakdown:
- Essentials: $19/user/month, three users minimum.
- Standar: $59/user/month, ten users minimum.
- Canggih: $85/user/month, ten users minimum.
- Premier: $135/user/month, ten users minimum.
Pro
Kons
Perbandingan Fitur
Let’s get down to the details.
We’ll look at key features of each CRM software, showing you where they shine and where they might fall short.
1. Marketing Automation
- Keap: Known for its strong marketing otomasi, especially for small businesses. It was formerly called Infusionsoft. Keap makes it easy to set up automated sequences, like follow-up emails, after someone signs up for your newsletter.
- SugarCRM: Offers robust marketing automation features, but it’s often more complex. Larger teams with dedicated marketing staff might find this useful. SugarCRM also allows for detailed campaign customization.
2. Email Campaign Capabilities
- Keap: Has user-friendly email campaign tools. You can create nice-looking emails and track how well they perform. Sending out targeted email blasts and tracking their metrics is a breeze.
- SugarCRM: This also allows for email campaigns with a focus on detailed data. You can see how each email does in detail and how it affects your broader marketing data.
3. Customer Relationship Management (CRM)
- Keap: Focuses on helping small businesses manage customer relationships. It’s designed to be simple and easy to use.
- SugarCRM: Provides advanced customer relationship management features that scale well for bigger companies. Businesses can customize the CRM to match their specific workflows.
4. Analytics and Reporting
- Keap: Offers simple analytics tools that show you key numbers. You can see how your emails and campaigns are doing.
- SugarCRM: Gives you very detailed reports and analytics. You can look at many different data points to understand your customers.
5. Marketing Campaign Management
- Keap: Simplifies the setup and management of marketing campaign activities. Especially useful for automating and tracking progress.
- SugarCRM: SugarCRM has extensive tools for handling even very complex marketing campaigns.
6. Customization
- Keap: Offers limited customization geared toward simplicity. Making detailed changes can be difficult.
- SugarCRM: Provides extensive customization options. Companies can tailor the platform to very specific needs.
7. User Interface
- Keap: Designed to be user-friendly with an intuitive and clean interface.
- SugarCRM: This can be more complex and may require training for optimal usage.
What to look for when choosing a CRM?
- Sales and marketing automation: Does the system automate your sales campaigns and marketing automations? Look for features like drag and drop workflows and sales pipeline management.
- Harga: Understand the crm prices. Keap CRM, for example, is based on contacts and users, while SugarCRM is priced per user. Look for an affordable crm with a pricing model that fits your business strategy. Check if there’s a free version or free plan available.
- Fitur: Beyond core features, do you need an invoicing and payment processing system? A landing page pembangun to connect multiple landing pages? A mobile app for your sales teams?
- Mendukung: Look for a company with reliable online support, and consider the level of support offered (e.g., basic support vs. enhanced support).
- Skalabilitas: Can the crm platform grow with your company? Sugar Professional, Sugar Serve, Sugar Sell, Sugar Enterprise are different business line products, while Keap CRM has a simple upgrade path. Look for a solution that can handle your growing sales process and lead management needs.
- Target Audience: Is the CRM built for a usaha kecil or an enterprise-level plans? A ten user minimum might be a dealbreaker for a small company, while a larger company might need unlimited users.
- Specific Products: For Keap, consider its editor’s rating for things like email marketing campaigns. For Sugar, look at the offerings like Sugar Market, Sugar Serve, and Sugar Sell. Consider specific tools like guided selling or robust forecasting.
- Integrasi: A good CRM should have calendar integration and connect with other tools your company already uses.
- Customer Experience: Is the platform easy to use? Will your sales teams and service teams find it intuitive? This impacts user adoption and overall sales performance.
- Company Specifics: Consider the company itself. Sugar is an open source crm and has a long history in software development. Salesforce is also a leading crm and a viable alternative to both.
Keputusan Akhir
After thorough testing, we lean towards Keap for most small to medium-sized businesses.
Its user-friendly interface and strong marketing automation, especially the email campaign tools, buat it a powerful asset.
If you need a straightforward CRM that gets the job done, Keap is a solid choice.
However, if your enterprise requires extensive customization and in-depth analytics, SugarCRM’s robust platform is worth considering.
We’ve used these platforms extensively, giving us a clear understanding of their strengths and weaknesses.
Trust our hands-on experience to guide you to the best CRM for your needs.
More of keap
Berikut perbandingan Keap dengan berbagai alternatif lainnya:
- Keap vs Pipedrive: Keap unggul dalam otomatisasi pemasaran dan penjualan terintegrasi. Pipedrive lebih fokus pada manajemen visualisasi alur penjualan dan pelacakan transaksi.
- Keap vs Naik Level: GoHighLevel adalah platform lengkap untuk agensi, menawarkan opsi white-label dan otomatisasi yang ekstensif.
- Keap vs ActiveCampaign: Keap menyediakan solusi otomatisasi bisnis lengkap untuk usaha kecil berbasis layanan. ActiveCampaign mengkhususkan diri dalam pemasaran email yang canggih dan otomatisasi pengalaman pelanggan.
- Keap vs HubSpot: Keap mengintegrasikan CRM, otomatisasi pemasaran, dan e-commerce untuk bisnis kecil. HubSpot menawarkan rangkaian hub yang lebih luas untuk penjualan, pemasaran, layanan, dan konten, yang cocok untuk berbagai ukuran bisnis.
- Keap vs ClickFunnels: Keap menawarkan CRM, otomatisasi pemasaran, dan e-commerce. ClickFunnels terutama merupakan pembuat sales funnel dan landing page dengan beberapa fungsi pengumpulan prospek.
- Keap vs Folk: Keap menyediakan otomatisasi penjualan dan pemasaran yang andal dengan kustomisasi mendalam. Folk menawarkan antarmuka yang lebih sederhana dan ramah pengguna yang berfokus pada manajemen kontak kolaboratif.
- Keap vs Instantly: Keap adalah platform CRM dan otomatisasi komprehensif untuk penjualan dan pemasaran. Seketika mengkhususkan diri dalam menjangkau pelanggan melalui penjualan keluar dan menghasilkan prospek.
- Keap vs ClickUp: Keap adalah CRM khusus dengan otomatisasi penjualan dan pemasaran yang kuat. KlikUp adalah alat manajemen proyek serbaguna yang dapat dikonfigurasi sebagai CRM.
- Keap vs Monday CRM: Keap adalah CRM khusus yang berfokus pada otomatisasi penjualan dan pemasaran bisnis kecil. Monday CRM adalah sistem operasi kerja yang fleksibel dengan kemampuan CRM yang dapat disesuaikan untuk alur kerja kolaboratif.
- Keap vs Capsule CRM: Keap menawarkan otomatisasi pemasaran tingkat lanjut dan solusi bisnis terintegrasi. Kapsul CRM dirancang untuk kesederhanaan dan keterjangkauan, ideal untuk bisnis kecil hingga menengah.
- Keap vs Insightly: Keap berfokus pada otomatisasi pemasaran dan manajemen prospek yang andal. Insightly menyediakan manajemen kontak dan proyek dengan otomatisasi alur kerja, cocok untuk bisnis kecil hingga menengah.
- Keap vs Freshsales CRM: Keap menawarkan otomatisasi yang kuat dan ditujukan untuk bisnis kecil. Freshsales CRM dikenal karena harganya yang terjangkau, antarmuka yang ramah pengguna, dan integrasi yang luas.
- Keap vs Salesforce: Keap dirancang khusus untuk CRM bisnis kecil dan otomatisasi pemasaran. Salesforce adalah CRM yang sangat dapat disesuaikan, skalabel, dan terkemuka di industri untuk bisnis dari semua ukuran, terutama perusahaan besar.
- Keap vs Zendesk: Keap unggul dalam otomatisasi penjualan dan pemasaran serta e-commerce. Zendesk terutama merupakan platform layanan dan dukungan pelanggan dengan fitur tiket dan kolaborasi yang andal.
More of SugarCRM
Here’s a brief comparison of SugarCRM with these software solutions:
- SugarCRM vs Pipedrive: SugarCRM provides broad customization and flexible deployment for various business needs; Pipedrive is a sales-focused CRM with a visual pipeline, prioritizing ease of use for small to medium businesses.
- SugarCRM vs GoHighLevel: GoHighLevel vs SugarCRM: Which CRM Platform is Best in 2025?: GoHighLevel is an all-in-one platform for marketing agency needs. It helps them manage multiple clients. SugarCRM is a custom CRM for larger companies. It helps them analyze data and tailor their sales process.
- SugarCRM vs Keap: SugarCRM offers robust, highly customizable CRM features for sales and marketing automation, scaling for larger teams; Keap (formerly Infusionsoft) is a marketing automation and sales CRM designed primarily for small businesses.
- SugarCRM vs ActiveCampaign: SugarCRM focuses on extensive sales management and customization for complex pipelines; ActiveCampaign excels in user-friendly marketing automation, email campaigns, and lead segmentation.
- SugarCRM vs HubSpot: SugarCRM provides deep customization and flexible deployment for tailored solutions; HubSpot offers an intuitive, integrated suite of marketing, sales, and service tools known for its ease of use.
- SugarCRM vs Clickfunnels: SugarCRM is a robust customer relationship management platform; ClickFunnels is a specialized tool for building sales funnels, landing pages, and automating sales processes.
- SugarCRM vs Folk: SugarCRM is a powerful, customizable CRM for comprehensive business needs; Folk is a modern, collaborative contact management tool that emphasizes simplicity and ease of use.
- SugarCRM vs Instantly: SugarCRM offers a broad CRM solution for sales force automation and customer management; Instantly specializes in automated cold email outreach and lead generation campaigns.
- SugarCRM vs ClickUp: SugarCRM is a dedicated CRM for sales, marketing, and service automation; ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
- SugarCRM vs Monday: SugarCRM offers extensive customization and robust automation for sales and marketing; Monday CRM provides highly visual, customizable workflows for various business processes, including CRM.
- SugarCRM vs Capsule CRM: SugarCRM delivers a highly customizable and scalable CRM with advanced features; Capsule CRM is a simpler, more affordable contact management solution for small to medium-sized businesses.
- SugarCRM vs Insightly: SugarCRM offers extensive customization for complex sales processes and reporting; Insightly combines CRM with project management, focusing on ease of use for small to medium businesses.
- SugarCRM vs Freshsales: SugarCRM provides deep customization and advanced automation for sales and marketing; Freshsales CRM offers an intuitive interface with AI-powered lead scoring and integrated sales automation.
- SugarCRM vs Salesforce: SugarCRM offers an open-source option with significant customization potential; Salesforce is a leading cloud-based CRM with extensive features, broad integrations, and a vast ecosystem, albeit at a higher complexity.
Pertanyaan Yang Sering Muncul
Is Keap better for small businesses?
Keap is generally considered better for small businesses due to its user-friendly interface and strong marketing automation features. Its simple design makes it easy for smaller teams to manage customer relationships and run effective marketing campaigns.
Which CRM has more advanced analytics, Keap or SugarCRM?
SugarCRM offers more advanced and detailed analytics than Keap. SugarCRM allows for extensive pelaporan and data analysis, making it suitable for larger enterprises that require in-depth insights into customer behavior and marketing performance.
Can I customize SugarCRM to fit my specific business needs?
Yes, SugarCRM is highly customizable. It allows businesses to tailor the platform to their specific workflows and requirements. This flexibility makes it a strong choice for companies with unique or complex CRM needs.
Does Keap offer email campaign automation?
Yes, Keap excels in email campaign automation. It provides user-friendly tools to create and manage email campaigns, track performance, and automate follow-up sequences, making it a valuable tool for marketing automation.
Which CRM is easier to learn, Keap or SugarCRM?
Keap is generally easier to learn due to its intuitive interface and simpler design. With its more complex features and customization options, SugarCRM may require more training and time to master.
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