Choisir le bon CRM Cela peut sembler accablant, n'est-ce pas ?
There are so many options.
Two popular choices are Zendesk and Capsule CRM.
But how do you know which one is best for you?
This article breaks down Zendesk vs Capsule CRM in plain English.
Aperçu
We’ve spent hours exploring Zendesk and Capsule CRM, diving into their features, pricing plans, and user experiences.
Our hands-on testing and research, combined with user feedback, have allowed us to create this detailed comparison to help you make an informed decision.
Based on our data, Capsule CRM is the budget-friendly choice. Focused on simplicity and savings.
Tarifs : It has a free trial. Paid plan starts at $18/month
Caractéristiques principales :
- Gestion des contacts
- Gestion du pipeline de vente
- Project Boards
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
Tarifs : It has a free trial. The premium plan starts at $19/month.
Caractéristiques principales :
- Omnichannel support
- AI-powered bots
- Analyses avancées
Qu'est-ce que Capsule CRM ?
Ever feel like you’re juggling too many customer details?
Capsule CRM helps you keep everything organized.
It’s designed to be simple and easy to use, even if you’re not a tech whiz.
Think of it as your digital Rolodex, but way more powerful.
Découvrez également nos favoris Capsule CRM alternatives…
Notre avis
It’s great for its simplicity and ease of use, especially for small businesses just starting with a CRM. It helps you manage contacts and sales effectively without being overwhelming.
Principaux avantages
- Gestion simple des contacts.
- Suivi facile du pipeline de vente.
- S'intègre à de nombreuses applications.
- Champs personnalisables disponibles.
- Application mobile pour un accès en déplacement.
Tarifs
- Démarreur: 18 $/utilisateur/mois.
- Croissance: 36 $/utilisateur/mois.
- Avancé: 54 $/utilisateur/mois.
- Ultime: 72 $/utilisateur/mois.
Avantages
Inconvénients
Qu'est-ce que Zendesk ?
Zendesk is a popular customer service software.
It helps businesses manage customer interactions.
Think of it as a central hub for all your customer support needs.
It’s designed to make communication easier and more efficient.
Découvrez également nos favoris Alternatives à Zendesk…
Principaux avantages
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
Tarifs
Tous les plans seront facturés annuellement.
- Équipe de soutien : 19$/mois.
- Suite Team : 55$/mois.
- Suite Professional : $115/month.
- Suite Enterprise : Talk to Sales.
Avantages
Inconvénients
Comparaison des fonctionnalités
Choisir le bon CRM means looking closely at what each platform does best.
Here is a point-by-point feature comparison to highlight the differences and similarities between Zendesk and Capsule CRM.
1. Primary Focus
- Zendesk : Built as zendesk’s customer support software. It excels at managing support tickets and improving the overall customer experience.
- Capsule CRM : A traditional CRM system centered on contact management, sales pipelines, and organizing the sales team’s activities.
2. Sales Pipeline Management
- Zendesk : Sell offers sales tools to manage the sales process with good visibility. It is a robust add-on or a part of the zendesk suite.
- Capsule CRM : Highly intuitive and dedicated to sales pipelines. It is often considered simpler and more user-friendly for tracking sales opportunities.
3. Ticketing System & Help Desk
- Zendesk : Support provides advanced ticketing systems, live chat, and a native help center with a vast knowledge base.
- Capsule CRM : Does not have a dedicated, native help desk or complex ticket systems. Support interactions are handled mainly through customer conversations on contact records.
4. Facilité d'utilisation
- Zendesk : Powerful and feature-rich, but it can have a steeper learning curve for new support agents.
- Capsule CRM : Known for its simplicity and user friendly interface, making it quick for a petite entreprise to adopt.
5. Rapports et analyses
- Zendesk : Reporting and analytics zendesk delivers are top-tier, especially for service metrics, offering deep insights into the support team’s performance.
- Capsule CRM : Offers strong reporting features focused on sales pipelines and lead generation, helping the sales team track their progress.
6. Customization and Marketplace
- Zendesk : Offers extensive customization, custom workflows, and a large zendesk marketplace for finding custom apps and other tools.
- Capsule CRM : Allows customization via custom fields and workflow automations, but its third-party app ecosystem is less extensive.
7. Centralizing Customer Data
- Zendesk : Excellent at centralizing customer data related to support requests and support tickets into the agent workspace.
- Capsule CRM : Highly effective at maintaining a unified view of customer data, contact records, and sales history across the crm system.
8. Support multilingue
- Zendesk : Zendesk offers robust multilingual support, making it ideal for international companies dealing with many customers globally.
- Capsule CRM : Supports multiple languages in the interface, but its global support team tools are less built-out than Zendesk’s.
9. Pricing Model
- Zendesk : Zendesk’s pricing is structured by agent seat, and costs can be higher as you need more features or users.
- Capsule CRM : Capsule CRM cost is generally lower per user, making it a more budget-friendly option for a small business. They also offer a free version for up to two users.
What to Look for When Choosing a CRM Tool?
Choosing the perfect crm means looking beyond the sticker price.
The right crm solution will fit your team’s workflow and help your business processes.
- Fonctionnalités principales : Does the crm solution provide a robust contact management system, lead management, and the ability to manage multiple sales pipelines to track your sales cycle? These are the key features you need.
- Ease of Use & Adoption: Look for an easy capsule or any CRM that is intuitive. If other team members will use a capsule or other solutions, it must be simple to keep track. Poor usability is a leading cause of low user adoption.
- Intégrations : A full integration with tools like Google Workspace (or G Suite) and services like Transpond integration are vital. Check for other integrations you might need for email marketing or marketing automation.
- Sales and Marketing: Beyond lead management, look at marketing campaigns features. The CRM should act as one dashboard for all your sales and marketing efforts and help your account manager with account management.
- Security and Reliability: Prioritize security Zendesk-level features. This includes protecting sensitive information, order history, and ensuring minimal costly temps d'arrêt.
- Total Cost of Ownership: Compare the total cost by looking beyond the user per month price. Factor in add ons, paid plan or paid tiers, and whether you pay annually or are billed annually.
- Rapports et analyses : Ensure the platform can generate reports using reporting tools on all the features. This is crucial for making data-driven decisions.
- Évolutivité : The CRM must be able to grow with your company. It needs to handle more data and users without having to switch to other solutions or other crms.
- Assistance et communauté : Assess the quality of the vendor’s support and whether they offer community forums or good self-service center articles.
Verdict final
The choice between these two crm solutions comes down to your focus.
If maximizing customer satisfaction through excellent desk software is your primary goal, Zendesk is the clear choice.
Its robust plan includes features like social messaging and managing business hours for service.
Conversely, for a small team that needs a great tool for keeping track of sales and simple project management, you should use Capsule.
The latest capsule crm review highlights its simplicity and dedicated sales features like project boards.
As unbiased crm providers, we believe the perfect crm fits your company’s core needs first.
Plus de Capsule CRM
Voici une brève comparaison de Capsule CRM avec ces solutions logicielles :
- Capsule CRM vs Pipedrive: Capsule CRM offre une solution simple pour la gestion des contacts et des ventes, tandis que Pipedrive est un outil de gestion visuelle du pipeline de vente.
- Paperpal 透過改進文法、清晰度和風格，為學術寫作提供寶貴的支援。它可以幫助您完善學術文本，確保其符合教育標準。: Capsule is easy to use. It helps you manage your contacts and sales process. It is great for keeping things simple and organized. GoHighLevel is a much bigger tool. It has many tools for marketing and sales.
- Capsule CRM vs Keap: Capsule CRM se concentre sur la simplicité et le prix pour le suivi des contacts et des ventes ; Keap offre des fonctions étendues d'automatisation du marketing et des ventes, souvent à un prix plus élevé.
- Capsule CRM vs ActiveCampaign: Capsule CRM offre une gestion solide des contacts et des pipelines, tandis qu'ActiveCampaign offre une automatisation marketing puissante, des campagnes par e-mail et une segmentation avancée.
- Capsule CRM vs Hubspot: Capsule CRM est un CRM convivial et abordable pour la gestion des interactions avec les clients ; HubSpot propose une vaste gamme d'outils de marketing, de vente et de service, avec des options gratuites et des options payantes évolutives.
- Capsule CRM vs Clickfunnels: Capsule CRM is a tool for managing customer relationships; ClickFunnels specializes in building sales funnels and optimizing conversion processes.
- Capsule CRM vs Folk: Capsule CRM est une solution simple de gestion des contacts, tandis que Folk met l'accent sur l'organisation collaborative des contacts et leur enrichissement par des fonctionnalités modernes.
- Capsule CRM vs Instantly: Capsule CRM se concentre sur la gestion des contacts généraux et des ventes ; Instantly est conçu pour l'envoi automatisé d'e-mails froids et l'engagement commercial.
- Capsule CRM vs Clickup: Capsule CRM est une solution de gestion de la relation client dédiée, tandis que ClickUp est une plateforme de gestion du travail polyvalente qui comprend des fonctionnalités de gestion de la relation client ainsi que de gestion des projets et des tâches.
- Capsule CRM vs Monday CRM: Capsule CRM offre une gestion simple des contacts et du pipeline de vente ; Monday CRM offre des flux de travail visuels hautement personnalisables et des fonctions étendues de collaboration d'équipe.
- Capsule CRM vs Insightly: Capsule CRM met l'accent sur la facilité d'utilisation et le suivi des contacts, tandis qu'Insightly propose un CRM plus complet avec des fonctions avancées de gestion de projets.
- Capsule CRM vs Freshsales CRM: Capsule CRM privilégie la simplicité dans la gestion des ventes et des contacts, tandis que Freshsales CRM offre une plateforme de vente plus robuste avec des informations alimentées par l'IA et des analyses avancées.
- Capsule CRM vs Salesforce: Capsule CRM est idéal pour les petites et moyennes entreprises à la recherche d'un CRM simple et abordable ; Salesforce est un CRM d'entreprise doté d'une personnalisation et d'une évolutivité étendues pour les grandes organisations.
- Capsule CRM vs Zendesk: Capsule CRM se concentre sur les ventes et la gestion de la relation client, tandis que Zendesk est principalement une plateforme de service client qui excelle dans les solutions de billetterie et d'assistance.
The platform’s AI-driven fingerprinting and CAPTCHA bypass ensure a high success rate on even the toughest sites.
Enterprise-Grade Security:
- Zendesk vs Pipedrive: Zendesk excelle dans le service et l'assistance à la clientèle, tandis que Pipedrive est un CRM axé sur les ventes avec une gestion visuelle du pipeline.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Frase против Elicit: какой оптимизатор контента лучший в 2025 году?
- Zendesk vs ActiveCampaign: Frase против Cowriter: какой инструмент для написания текстов на основе ИИ станет лучшим в 2025 году?
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk est une solution de service à la clientèle avec billetterie et chat en direct ; ClickFunnels est un générateur d'entonnoir de vente pour créer des pages d'atterrissage et automatiser les ventes.
- Zendesk vs Folk: Zendesk offre un support client puissant pour diverses interactions ; Folk met l'accent sur l'organisation collaborative des contacts et la gestion rationalisée des relations.
- Zendesk vs Instantly: Zendesk se concentre sur l'assistance à la clientèle et la gestion des tickets ; Instantly se spécialise dans les campagnes automatisées d'envoi d'e-mails froids et la génération de leads.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk est une plateforme de service à la clientèle avec billetterie ; Monday CRM est un outil de gestion de flux de travail hautement visuel et personnalisable avec des capacités de CRM.
- Zendesk vs Capsule CRM: Zendesk fournit un support client et une billetterie robustes ; Capsule CRM est un système simplifié de gestion des contacts et de suivi des ventes.
- Zendesk vs Insightly: Zendesk se concentre sur le support client et les tickets de service ; Insightly est un CRM plus complet avec de solides fonctionnalités de pipeline de vente et de gestion de projet.
- Zendesk vs Freshsales: Zendesk met l'accent sur de solides solutions d'assistance à la clientèle, tandis que Freshsales CRM est conçu pour l'automatisation des ventes, le suivi des affaires et la gestion des prospects.
- Zendesk vs Salesforce : Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
Questions fréquemment posées
Is Zendesk good for small businesses?
Zendesk can be a good option for petites entreprises, but it depends on your budget and needs. Its lower-tier plans offer essential features, but costs can increase as you scale. Consider if the advanced features are necessary or if a simpler, more affordable CRM might be a better fit initially.
定價與計劃：
The platform is ISO/IEC 27001:2022 certified, ensuring high-level data security and privacy.
Which is easier to use, Zendesk or Capsule CRM?
Micro:
Does Zendesk integrate with other software?
Yes, Zendesk integrates with a wide range of other software, including popular sales, marketing, and e-commerce tools. This allows you to connect your CRM with your existing workflows and centralize your data.
What is Zendesk used for?
Zendesk is primarily used for customer support. It helps businesses manage customer interactions across multiple channels, track inquiries, and provide efficient support. It also offers sales tools, but its core strength lies in customer service.
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