You’re stuck between Zendesk vs Copper CRM.
They both seem good, but which one actually fits your negocio?
It’s like picking between two cool video juegos, but you only get one.
You don’t want to waste time or money on the wrong choice.
Imagine getting stuck with a CRM that makes your work harder, not easier.
Don’t worry; We’re going to break down Zendesk vs Copper CRM simply and clearly.
Al final, sabrá exactamente qué CRM will help your business win in 2025.
Descripción general
We’ve put both Zendesk and Copper CRM through real-world tests.
Our team explored each platform’s features, pricing, and ease of use.
Simulating typical business workflows to give you a clear, practical comparison.
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
Precios: Dispone de una versión de prueba gratuita. El plan premium cuesta a partir de $19/mes.
Características principales:
- Asistencia omnicanal
- AI-powered bots
- Análisis avanzados
¿Quieres un CRM que se integre a la perfección con tus aplicaciones de Google? ¡Disfruta de un flujo de trabajo más fluido!
Precios: It has a free trial. The premium plan starts at $9/month.
Características principales:
- Integración de Google Workspace
- Gestión de contactos
- Gestión de tuberías
¿Qué es Zendesk?
Zendesk Sell? It’s like your sales team’s best friend.
It helps track deals and keep customers happy.
It’s about making sales easier.
Además, explora nuestros favoritos Alternativas a Zendesk…
Beneficios clave
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
Precios
Todos los planes se facturarán anualmente.
- Equipo de apoyo: 每年收费 70 美元/月。
- Equipo Suite: 圆圈教程
- Suite Profesional: $115/month.
- Suite Enterprise: Talk to Sales.
Ventajas
Contras
¿Qué es Copper CRM?
Copper CRM? It’s built for Google Workspace users.
It keeps everything connected. Think of it as your Google-powered sales hub.
Además, explora nuestros favoritos Alternativas al CRM de cobre…
Nuestra opinión
¡Deja de perder 10 horas semanales ingresando datos manualmente! El software Copper CRM automatiza tu proceso de ventas y se integra a la perfección con Google Workspace.
Beneficios clave
Copper CRM destaca por su simplicidad e integración. Esto es lo que lo hace destacar:
- Integración sin esfuerzo con Google Workspace: Administra tus contactos, acuerdos y proyectos sin salir de tu bandeja de entrada de Gmail.
- Interfaz intuitiva: Copper es fácil de navegar, incluso para principiantes en CRM.
- Gestión visual de tuberías: Obtenga una visión clara de su proceso de ventas y realice un seguimiento de las transacciones con facilidad.
- Entrada automatizada de datos: Copper captura automáticamente la información de contacto de correos electrónicos y otras interacciones, ahorrando tiempo y esfuerzo.
Precios
Todos los precios se facturarán anualmente.
- Motor de arranque:$9/asiento/mes.
- Básico:$23/asiento/mes.
- Profesional:$59/asiento/mes.
- uplead 与 maildoso 对比:$99/asiento/mes.
Ventajas
Contras
Comparación de características
Choosing between a dedicated support platform and a sales-focused CRM can be tough.
We are diving into a head-to-head feature comparison to show you exactly where Zendesk’s customer support software shines and where Copper CRM excels.
1. Core Focus and Use Case
- Zendesk is a leading customer service software. Its core strength is its ticketing system, built to handle high volumes of support requests and customer conversations.
- Copper CRM is a sales CRM focused on automating the sales process and eliminating manual data entry. It is built for teams using google products or formerly g suite.
2. Google Workspace Integration
- Copper CRM wins easily here. It is built as a native chrome extension and works directly inside your gmail bandeja de entrada. You can access and manage your contacts and leads in one location from gmail and google.
- Zendesk offers integrations via the zendesk marketplace, but they are typically not as seamless as Copper’s deep, native integration with gmail and google calendar.
3. Ticketing and Support
- This is where zendesk support dominates. It offers a powerful ticketing systems for routing support tickets, a strong knowledge base for self-service, and the ability to create a full help center and community forums.
- Copper is a sales crm and offers very limited features for formal customer support. If your main goal is high customer satisfaction and a dedicated support team, zendesk’s customer support software is the superior platform.
4. Sales Pipeline Management
- Copper CRM is highly focused on sales, allowing sales reps to easily track deals using multiple pipelines and a visual interface. It helps sales team organize leads and companies.
- Zendesk offers a separate sales solution, Zendesk Sell, which provides a comparable sales tool and the ability to create pipelines, but it is separate from its core support tickets functionality.
5. Workflow Automation
- Zendesk uses automations to streamline the support requests and ticket handling process. You can create custom workflows for support tickets routing.
- Copper offers workflow automatización (often in the Professional plan includes tier) that focuses on the sales process, such as sending automated emails or updating deals in google calendar.
6. Customer Data and Visibility
- Zendesk focuses on consolidating all customer interactions and customer data from multiple channels into the agent workspace. This helps support agents better respond to a new ticket.
- Copper pulls customer data from gmail and google to automatically manage new contacts and leads. It provides a simple solution to keep data up to date without manual data entry.
7. Informes y análisis
- Reporting and analytics zendesk is exceptionally strong, offering deep advanced capabilities to gain insights into team’s performance, ticket resolution, and customer satisfaction.
- Copper CRM provides solid reports for tracking the sales process and sales team metrics. However, the depth of service-side data in Zendesk’s reporting and analytics zendesk is typically greater.
8. Customization and Ecosystem
- Zendesk boasts a vast zendesk marketplace where you can find custom apps and integrations to extend its functionality. It is also a very customizable platform.
- Copper’s integrations are concentrated on the Google ecosystem, using the chrome extension and google drive. This makes it an ideal solution for pequeña empresa teams who live in their gmail inbox.
9. Security and Compliance
- Seguridad zendesk is a core offering. It is trusted by many customers and places a major emphasis on protecting sensitive information and minimizing costly falta del tiempo.
- Copper provides robust security features and is a reliable tool for small to mid-sized company environments that rely on google products.
¿Qué tener en cuenta al elegir un software CRM?
Choosing the right platform is key to improving customer experience and ensuring your clients are happy.
- Estructura de precios: Understand the total cost. Does the copper crm pricing fit your budget? Is it a paid monthly subscription, and what features are available in the starter plan versus the business tier? Be aware of add ons.
- Funcionalidad principal: Do you need a dedicated ticket systems or desk software like Zendesk, or a solution focused on contact management and sales?
- Integración con Google: For teams using gmail extension, check the seamlessness of integration with google docs, google sheets, and the browser. Does it allow you to access data or complete tasks directly from your Gmail inbox?
- Sales and Marketing: Look for key sales features like lead scoring to prioritize a new lead. Can you send bulk emails or an automated email sequence using professional email templates? Does it include marketing tools like website tracking?
- Automatización: Can the platform automate tasks to save your team time?
- Extra Features: Does it offer project management capabilities? Look for new features like social messaging or live chat to support multiple channels.
- Support and Service: Does the platform offer multilingual support and work well across multiple languages? Is there a good employee experience when using it? Check for a robust help center articles section and clear support for different business hours.
- Company Ecosystem: Consider where the company is focused (e.g., san francisco for tech). Is it an other crm or a specialized other crms? Look at the overall site and compare it to major players like salesforce.
Ideas clave:
- Consider platforms like Copper if your team heavily relies on the Google ecosystem for projects.
- Be aware that specialized support tools like Zendesk (with its zendesk’s pricing and features for social messaging and live chat) may require integration with an other crm for sales.
- The overall goal is a clear view of your customer’s order history and all customer experience points, whether through the desk software or sales tools.
- Many platforms offer a free trial, so test them out!
- Keep an eye on what former Zendesk executive tom eggemeier is building in the CRM space.
- Investigate the communication features, such as those that leverage sunshine conversations, for a more unified customer view.
Veredicto final
After careful comparison, Zendesk emerges as the top choice for businesses.
Its wide range of features, especially within the Zendesk Suite, makes it a strong contender.
As the price can be higher, the advanced automation and extensive integration.
While Copper CRM excels in Google Workspace integration, Zendesk’s overall power makes it our preferred pick.
Zendesk wins. It offers powerful automation and deep analytics,
For 2025, Zendesk is the better long-term investment.
Más de Zendesk
He aquí una breve comparación de Zendesk con estas soluciones de software:
- Zendesk vs Pipedrive: Zendesk destaca en el servicio y la atención al cliente integrales, mientras que Pipedrive es un CRM centrado en las ventas con gestión visual de pipeline.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk se especializa en una sólida atención al cliente y emisión de tickets; Keap ofrece una amplia automatización de ventas y marketing para pequeñas empresas.
- Zendesk vs ActiveCampaign: Zendesk es una plataforma dedicada a la atención al cliente con gestión de tickets; ActiveCampaign está especializada en la automatización del marketing por correo electrónico, la captación de clientes potenciales y la integración de CRM.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk es una solución de atención al cliente con tickets y chat en vivo; ClickFunnels es un constructor de embudos de ventas para crear páginas de aterrizaje y automatizar las ventas.
- Zendesk vs Folk: Zendesk ofrece un potente servicio de atención al cliente para diversas interacciones; Folk hace hincapié en la organización colaborativa de los contactos y la gestión racionalizada de las relaciones.
- Zendesk vs. Instantly: Zendesk se centra en la atención al cliente y la gestión de tickets; Instantly se especializa en campañas automatizadas de correo electrónico en frío y generación de clientes potenciales.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk frente a Monday CRM: Zendesk es una plataforma de atención al cliente con emisión de tickets; Monday CRM es una herramienta de gestión de flujos de trabajo muy visual y personalizable con funciones de CRM.
- Zendesk vs Capsule CRM: Zendesk proporciona un sólido servicio de atención al cliente y gestión de tickets; Capsule CRM es un sistema simplificado de gestión de contactos y seguimiento de ventas.
- Zendesk vs Insightly: Zendesk se centra en la atención al cliente y los tickets de servicio; Insightly es un CRM más completo con sólidas funciones de canalización de ventas y gestión de proyectos.
- Zendesk vs Freshsales: Zendesk hace hincapié en soluciones sólidas de atención al cliente, mientras que Freshsales CRM está diseñado para la automatización de ventas, el seguimiento de acuerdos y la gestión de clientes potenciales.
- Zendesk frente a Salesforce: Zendesk ofrece una plataforma especializada de atención al cliente; Salesforce es una extensa CRM con amplias nubes de ventas, marketing y servicios.
Más de Copper CRM
A continuación se muestra una breve comparación de Copper CRM con estas soluciones de software:
- CRM de cobre frente a Pipedrive: Copper CRM se destaca en la integración de Google Workspace y la gestión de contactos, mientras que Pipedrive se centra en la gestión visual del flujo de ventas para organizaciones orientadas a las ventas.
- Cobre vs. GoHighLevelCopper es ideal para equipos que usan Google. Es fácil de usar y está integrado en Gmail. GoHighLevel es una herramienta más completa para las necesidades de las agencias de marketing. Ofrece una automatización más potente y permite gestionar múltiples clientes.
- CRM de cobre frente a Keap: Copper CRM proporciona una integración perfecta con Google para un CRM simplificado, mientras que Keap ofrece una sólida automatización de ventas y marketing con amplias funciones.
- CRM de cobre frente a ActiveCampaign: Copper CRM ofrece una integración intuitiva con Google Workspace para gestionar las interacciones con los clientes, mientras que ActiveCampaign se centra en la automatización avanzada del marketing y la segmentación detallada de los clientes.
- CRM de cobre frente a Hubspot: Copper CRM prioriza la integración profunda de Google Workspace y la facilidad de uso, mientras que HubSpot ofrece un conjunto integral de herramientas de marketing, ventas y servicios.
- CRM de cobre frente a Clickfunnels: Copper CRM es un sistema de gestión de relaciones con los clientes, mientras que ClickFunnels es un constructor de embudos de ventas especializado diseñado para generar clientes potenciales y automatizar las ventas.
- CRM de cobre frente a la gente común: Copper CRM ofrece una sólida integración con Google Workspace para la gestión de ventas y contactos, mientras que Folk enfatiza la organización y personalización de contactos simples y colaborativas.
- CRM de cobre frente a Instantly: Copper CRM ofrece una experiencia de CRM completa con integración con Google Workspace, mientras que Instantly es principalmente una herramienta de difusión por correo electrónico para campañas de correo electrónico frío.
- CRM de cobre frente a ClickUp: Copper CRM es un CRM especializado estrechamente integrado con Google Workspace, mientras que ClickUp es una plataforma de gestión del trabajo versátil que incluye funcionalidades de CRM, entre muchas otras.
- CRM de cobre frente a CRM de lunes: Copper CRM ofrece una experiencia de CRM sencilla y centrada en Google, mientras que Monday CRM ofrece flujos de trabajo visuales altamente personalizables y sólidas funciones de gestión de proyectos.
- CRM de cobre frente a CRM de cápsula: Copper CRM ofrece una integración profunda con Google Workspace y sólidas funciones de canal de ventas, mientras que Capsule CRM es un administrador de contactos más simple enfocado en el seguimiento básico de ventas.
- CRM de cobre frente a Insightly: Copper CRM se centra en la integración de Google Workspace y en los canales de ventas intuitivos, mientras que Insightly ofrece un CRM más amplio con gestión de proyectos y automatización avanzada del flujo de trabajo.
- CRM de cobre frente a CRM de Freshsales: Copper CRM ofrece un CRM contextual con canales visuales e integración con Google, mientras que Freshsales CRM ofrece puntuación de clientes potenciales impulsada por IA, análisis avanzados y comunicación integrada.
- CRM de cobre frente a Salesforce: Copper CRM ofrece una solución intuitiva y perfectamente integrada con Google Workspace. Salesforce, a su vez, es un CRM empresarial altamente personalizable y completo con un amplio conjunto de funciones.
Preguntas frecuentes
¿Qué CRM es mejor para las pequeñas empresas?
Copper’s integration shines for small businesses heavily using Google Workspace. Zendesk offers more customizable options but at a higher cost. It depends on your needs.
Which CRM has better customer support?
Zendesk is built around customer support and offers extensive resources. Copper CRM provides support, but it’s not its primary focus.
How do they differ in sales pipeline management?
Both offer sales pipeline tools. Copper’s is visually simpler, while Zendesk provides more detailed tracking and reporting. Pipeline management varies on user preference.
What do user reviews say about these two CRM?
User reviews praise Zendesk for its robust features and customer relationship management, but some find it complex. Copper is loved for its simplicity and Google Workspace integration.
How customizable are Zendesk & Copper CRM?
Zendesk is highly customizable and has many apps and settings. Copper is less so but still offers personalization, especially within the CRM and relationship management features.
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