Elegir lo correcto CRM can feel like a huge headache, right?
You need something that keeps track of customers and helps your business grow.
But where do you even start?
That’s why we’re breaking down Folk vs Zendesk.
Descripción general
We’ve spent countless hours diving into both Zendesk and Folk, testing their features, and analyzing user feedback.
This hands-on approach allows us to provide a real-world, practical comparison, moving beyond just surface-level specs.
Streamline your contacts! 80% of Folk users leverage its customizable fields.
Precios: Dispone de un plan gratuito. El plan de pago comienza en $20/mes.
Características principales:
- Customizable Fields
- Colaboración
- Unified Contact Hub
Ready to boost your customer satisfaction and streamline your support?
Precios: It has a free plan. The premium plan starts at $19/month.
Características principales:
- Protección de datos
- Masajes y chat en directo
- IA y automatización
What is Folk?
Folk is a modern CRM. It’s built for teams.
It helps you manage contacts.
It’s easy to use. It’s all about collaboration.
Also, explore our favorite Folk alternatives…
Ready to streamline your team’s contact management? Folk lets you organize up to 5,000 contacts and collaborate with 10 team members.
Beneficios clave
- Organize up to 5000 contacts in one place.
- Share contact lists with up to 10 team members.
- Send personalized emails to 250 contacts per day.
- Integrate with over 1000 apps via Zapier.
- Create 5 custom contact fields.
Precios
Folk’s basic plan starts at $20 per user per month.
- Estándar: $20/mes
- De primera calidad: $40/mes
- Costumbre: $80/month
Ventajas
Contras
¿Qué es Zendesk?
Okay, so Zendesk. Think customer support.
It helps businesses manage customer issues.
Tickets, chats, all that stuff.
It’s the teams that need to keep customers happy.
Además, explora nuestros favoritos Alternativas a Zendesk…
Ready to boost your customer satisfaction and streamline your support? Explore Zendesk’s powerful features and start your free trial today.
Beneficios clave
- Unified Platform: Zendesk brings all your customer conversations into one place, whether it’s email, chat, redes sociales, or phone.
- Ticketing System: It organizes customer inquiries into tickets, helping you track and manage them effectively. No more lost emails!
- Automatización: Zendesk allows you to automate repetitive tasks, saving you time and effort. For example, you can automatically route tickets to the right agent.
- Informes y análisis: Get insights into your customer service performance with detailed reports and analytics. See what’s working and what’s not.
- Integraciones: Zendesk integrates with many other business tools you might already be using.
Precios
Todos los planes se cumplirán facturado anualmente.
- Support Team: $19/agent/month.
- Suite Team: $55/agent/month.
- Suite Professional: $115/agent/month.
- Suite Enterprise: Talk to sales for custom pricing based on your requirements.
Ventajas
Contras
Comparación de características
Veamos las principales diferencias.
We’ll explore key features, looking at how each platform handles crucial tasks.
1. Gestión de clientes potenciales
- Zendesk: Zendesk Sell offers robust lead management tools, allowing for detailed tracking and pipeline management. It integrates well with other Zendesk products.
- Folk: Folk focuses on a more streamlined approach, prioritizing ease of use for smaller teams. Its lead management is simpler, emphasizing quick contact organization rather than complex sales funnels.
2. Customer Interactions
- Zendesk: Zendesk excels at managing diverse customer interactions through multiple channels (email, chat, phone). It’s designed for high-volume support.
- Folk: Folk emphasizes personalized customer interactions, aiming for a more human touch. It’s better for building relationships with smaller groups.
3. Experiencia del usuario
- Zendesk: Zendesk’s experiencia del usuario can be complex, especially for new users. It offers a wide range of features, which can be overwhelming.
- Folk: Folk prioritizes facilidad de uso and a clean interface. Its experiencia del usuario is designed to be intuitive, even for those new to CRM.
4. Integration with Other Tools
- Zendesk: Zendesk boasts extensive integrations, including with Salesforce and many other business applications.
- Folk: Folk offers growing integrations, but its ecosystem is currently less extensive than Zendesk’s.
5. Personalización
- Zendesk: Zendesk offers deep customization options, allowing businesses to tailor the platform to their specific needs.
- Folk: Folk provides simpler customization, focusing on core features and avoiding excessive complexity.
6. Informes y análisis
- Zendesk: Zendesk provides comprehensive reporting and analytics, offering detailed insights into sales and customer data.
- Folk: Folk offers simpler reporting, focusing on key metrics and providing a quick overview of performance.
7. Escalabilidad
- Zendesk: Zendesk is highly scalable, designed to handle the needs of large enterprises with complex workflows.
- Folk: Folk is better suited for small to medium-sized businesses, prioritizing simplicity over extensive scalability.
¿Qué tener en cuenta al elegir una herramienta CRM?
- Specific Negocio Needs: Don’t get swayed by flashy features. Really dig deep. What are your exact challenges?
- Escalabilidad: Can the CRM grow with you? Think beyond your current size. Will it handle increased data, more users, and expanding workflows?
- Capacidades de integración: ¿El CRM play well with your existing tools? Check for integrations with your email, calendar, marketing automation, and other crucial software.
- Atención al cliente: How responsive and helpful is their support team? Issues will arise. Quick, reliable support can minimize tiempo de inactividad and frustration.
- Recursos de formación: Does the provider offer comprehensive training? Easy onboarding is crucial for user adoption.
- Seguridad de los datos: Ensure the CRM has robust security measures to protect your customer data. Check for features like data encryption, access controls, and compliance certifications. Your customers’ trust depends on it.
Veredicto final
So, which one wins? It really depends on your needs.
For big teams needing lots of features, Zendesk is powerful.
But if you want something easy and friendly, Folk is great.
We think Folk is a solid choice for most pequeñas empresas.
It’s simple, looks good, and helps you connect with customers better.
Hemos probado ambas cosas y sabemos lo que funciona.
Trust us, we’ve done the hard work, so you can pick the mejor CRM para ti.
More of Folk
Here’s a brief comparison of Folk with these software solutions:
- Folk vs GoHighLevel: Folk emphasizes collaborative contact organization and ease of use, while GoHighLevel is a comprehensive sales and marketing platform with robust automation and lead generation.
- Folk vs Pipedrive: Folk focuses on user-friendly contact management and customization, whereas Pipedrive excels in visual sales pipeline management for sales-focused teams.
- Folk vs Keap: Folk offers a simple, collaborative interface for contact management, while Keap provides powerful sales and marketing automation with extensive customization.
- Folk vs ActiveCampaign: Folk provides a user-friendly, collaborative contact management system, while ActiveCampaign boasts robust marketing automation, segmentation, and detailed analytics.
- Folk vs Hubspot: Folk offers a straightforward, simple CRM experience with predictable pricing, whereas HubSpot provides a comprehensive marketing, sales, and service suite with tiered pricing.
- Folk vs Clickfunnels: Folk is a contact management CRM, while ClickFunnels is a sales funnel builder designed for creating landing pages and automating sales processes.
- Folk vs Instantly: Folk focuses on contact management and enrichment; Instantly specializes in automated cold email campaigns and high-volume outbound sales outreach.
- Folk vs ClickUp: Folk is a specialized contact relationship management tool, while ClickUp is an all-in-one workspace that combines project management, task tracking, and CRM features.
- Folk vs Monday: Folk offers a simple, collaborative contact system, while Monday CRM provides highly customizable visual workflows and robust team collaboration.
- Folk vs Capsule: Folk is a modern, customizable CRM for managing contacts; Capsule CRM is a simplified contact manager primarily focused on tracking sales opportunities.
- Folk vs Insightly: Folk is a straightforward collaborative contact management solution; Insightly provides a more robust CRM with advanced sales pipeline and project management features.
- Folk vs Freshsales CRM: Folk focuses on intuitive relationship management and visual pipelines; Freshsales offers a comprehensive CRM with advanced automation and in-depth reporting for sales.
- Folk vs Salesforce: Folk provides a user-friendly CRM for simple relationship management, while Salesforce is a highly customizable, scalable, and complex enterprise-level CRM with extensive features.
Más de Zendesk
He aquí una breve comparación de Zendesk con estas soluciones de software:
- Zendesk vs Gohighlevel: Zendesk se centra en la atención al cliente y la emisión de tickets, proporcionando comunicación multicanal; GoHighLevel es una plataforma más amplia que ofrece herramientas de ventas, marketing y CRM, con automatización avanzada.
- Zendesk vs Pipedrive: Zendesk destaca en el servicio y la atención al cliente integrales, mientras que Pipedrive es un CRM centrado en las ventas con gestión visual de pipeline.
- Zendesk vs Keap: Zendesk se especializa en una sólida atención al cliente y emisión de tickets; Keap ofrece una amplia automatización de ventas y marketing para pequeñas empresas.
- Zendesk vs ActiveCampaign: Zendesk es una plataforma dedicada a la atención al cliente con gestión de tickets; ActiveCampaign está especializada en la automatización del marketing por correo electrónico, la captación de clientes potenciales y la integración de CRM.
- Zendesk vs HubSpot: Zendesk ofrece un sólido servicio de atención al cliente y tickets de soporte, mientras que HubSpot es una suite completa que abarca funciones de ventas, marketing y centro de servicios.
- Zendesk vs Clickfunnels: Zendesk es una solución de atención al cliente con tickets y chat en vivo; ClickFunnels es un constructor de embudos de ventas para crear páginas de aterrizaje y automatizar las ventas.
- Zendesk vs Instantly: Zendesk se centra en la atención al cliente y la gestión de tickets; Instantly se especializa en campañas automatizadas de correo electrónico en frío y generación de clientes potenciales.
- Zendesk vs ClickUp: Zendesk es un sistema de atención al cliente, mientras que ClickUp es una plataforma versátil de gestión del trabajo que puede funcionar como CRM, herramienta de gestión de proyectos y rastreador de tareas.
- Zendesk frente a Monday CRM: Zendesk es una plataforma de atención al cliente con emisión de tickets; Monday CRM es una herramienta de gestión de flujos de trabajo muy visual y personalizable con funciones de CRM.
- Zendesk vs Capsule CRM: Zendesk proporciona un sólido servicio de atención al cliente y gestión de tickets; Capsule CRM es un sistema simplificado de gestión de contactos y seguimiento de ventas.
- Zendesk vs Insightly: Zendesk se centra en la atención al cliente y los tickets de servicio; Insightly es un CRM más completo con sólidas funciones de canalización de ventas y gestión de proyectos.
- Zendesk vs Freshsales: Zendesk hace hincapié en soluciones sólidas de atención al cliente, mientras que Freshsales CRM está diseñado para la automatización de ventas, el seguimiento de acuerdos y la gestión de clientes potenciales.
- Zendesk frente a Salesforce: Zendesk ofrece una plataforma especializada de atención al cliente; Salesforce es un CRM de nivel empresarial con amplias nubes de ventas, marketing y servicios.
Preguntas frecuentes
Is Zendesk better than Folk for large enterprises?
Yes, Zendesk is generally better for large enterprises. It offers robust scalability, extensive integrations, and complex features designed for high-volume operations. Its deep customization and comprehensive reporting suit the needs of large teams with complex workflows.
Which is easier to use, Zendesk or Folk?
Folk is generally easier to use. Its interface is designed for simplicity and intuitiveness, making it user-friendly even for those new to CRM. Zendesk, while powerful, has a steeper learning curve due to its extensive feature set.
Does Zendesk integrate with Salesforce?
Yes, Zendesk offers integrations with Salesforce, among many other business applications. This allows for seamless data flow and streamlined workflows between different platforms, making it a powerful tool for businesses using multiple systems.
Is Folk suitable for lead management?
Folk offers streamlined lead management tools suitable for small to medium-sized businesses. It prioritizes quick contact organization and basic pipeline management, focusing on simplicity over complex sales funnels found in platforms like Zendesk Sell.
Which platform offers better customer experience tools?
Zendesk provides comprehensive customer experience tools for managing diverse customer interactions across multiple channels. Folk focuses on personalized interactions, aiming for a more human touch, making it better for building relationships with smaller groups.
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