Elegir lo correcto CRM puede resultar abrumador, ¿verdad?
Existen tantos opciones.
Two popular choices are Zendesk and Capsule CRM.
But how do you know which one is best for you?
This article breaks down Zendesk vs Capsule CRM in plain English.
Descripción general
We’ve spent hours exploring Zendesk and Capsule CRM, diving into their features, pricing plans, and user experiences.
Our hands-on testing and research, combined with user feedback, have allowed us to create this detailed comparison to help you make an informed decision.
Based on our data, Capsule CRM is the budget-friendly choice. Focused on simplicity and savings.
Precios: It has a free trial. Paid plan starts at $18/month
Características principales:
- Gestión de contactos
- Gestión de la cartera de ventas
- Project Boards
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
Precios: Dispone de una versión de prueba gratuita. El plan premium cuesta a partir de $19/mes.
Características principales:
- Asistencia omnicanal
- AI-powered bots
- Análisis avanzados
¿Qué es Capsule CRM?
¿Alguna vez ha tenido la sensación de estar haciendo malabarismos con demasiados datos de clientes?
Cápsula CRM helps you keep everything organized.
Está diseñado para ser sencillo y fácil de usar, incluso si no eres un genio de la tecnología.
Piense en él como si fuera su Rolodex digital, pero mucho más potente.
Además, explora nuestros favoritos Capsule CRM alternatives…
Nuestra opinión
It’s great for its simplicity and ease of use, especially for small businesses just starting with a CRM. It helps you manage contacts and sales effectively without being overwhelming.
Beneficios clave
- Gestión de contactos sencilla.
- Seguimiento sencillo del flujo de ventas.
- Se integra con muchas aplicaciones.
- Campos personalizables disponibles.
- Aplicación móvil para acceso en cualquier lugar.
Precios
- Motor de arranque:$18/usuario/mes.
- Crecimiento:$36/usuario/mes.
- 2025 年值得尝试的 11 款最佳即时人工智能 (AI) 替代品 11:$54/usuario/mes.
- Último:$72/usuario/mes.
Ventajas
Contras
¿Qué es Zendesk?
Zendesk is a popular customer service software.
It helps businesses manage customer interactions.
Think of it as a central hub for all your customer support needs.
It’s designed to make communication easier and more efficient.
Además, explora nuestros favoritos Alternativas a Zendesk…
Beneficios clave
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
Precios
Todos los planes se facturarán anualmente.
- Equipo de apoyo: 每年收费 70 美元/月。
- Equipo Suite: 圆圈教程
- Suite Profesional: $115/month.
- Suite Enterprise: Talk to Sales.
Ventajas
Contras
Comparación de características
Elegir lo correcto CRM means looking closely at what each platform does best.
Here is a point-by-point feature comparison to highlight the differences and similarities between Zendesk and Capsule CRM.
1. Primary Focus
- Zendesk: Built as zendesk’s customer support software. It excels at managing support tickets and improving the overall customer experience.
- CRM en cápsulas: A traditional CRM system centered on contact management, sales pipelines, and organizing the sales team’s activities.
2. Sales Pipeline Management
- Zendesk: Sell offers sales tools to manage the sales process with good visibility. It is a robust add-on or a part of the zendesk suite.
- CRM en cápsulas: Highly intuitive and dedicated to sales pipelines. It is often considered simpler and more user-friendly for tracking sales opportunities.
3. Ticketing System & Help Desk
- Zendesk: Support provides advanced ticketing systems, live chat, and a native help center with a vast knowledge base.
- CRM en cápsulas: Does not have a dedicated, native help desk or complex ticket systems. Support interactions are handled mainly through customer conversations on contact records.
4. Facilidad de uso
- Zendesk: Powerful and feature-rich, but it can have a steeper learning curve for new support agents.
- CRM en cápsulas: Known for its simplicity and user friendly interface, making it quick for a pequeña empresa to adopt.
5. Reporting and Analytics
- Zendesk: Reporting and analytics zendesk delivers are top-tier, especially for service metrics, offering deep insights into the support team’s performance.
- CRM en cápsulas: Offers strong reporting features focused on sales pipelines and lead generation, helping the sales team track their progress.
6. Customization and Marketplace
- Zendesk: Offers extensive customization, custom workflows, and a large zendesk marketplace for finding custom apps and other tools.
- CRM en cápsulas: Allows customization via custom fields and workflow automations, but its third-party app ecosystem is less extensive.
7. Centralizing Customer Data
- Zendesk: Excellent at centralizing customer data related to support requests and support tickets into the agent workspace.
- CRM en cápsulas: Highly effective at maintaining a unified view of customer data, contact records, and sales history across the crm system.
8. Soporte multilingüe
- Zendesk: Zendesk offers robust multilingual support, making it ideal for international companies dealing with many customers globally.
- CRM en cápsulas: Supports multiple languages in the interface, but its global support team tools are less built-out than Zendesk’s.
9. Pricing Model
- Zendesk: Zendesk’s pricing is structured by agent seat, and costs can be higher as you need more features or users.
- CRM en cápsulas: Capsule CRM cost is generally lower per user, making it a more budget-friendly option for a small business. They also offer a free version for up to two users.
¿Qué hay que tener en cuenta al elegir una herramienta CRM?
Choosing the perfect crm means looking beyond the sticker price.
The right crm solution will fit your team’s workflow and help your business processes.
- Características principales: Does the crm solution provide a robust contact management system, lead management, and the ability to manage multiple sales pipelines to track your sales cycle? These are the key features you need.
- Ease of Use & Adoption: Look for an easy capsule or any CRM that is intuitive. If other team members will use a capsule or other solutions, it must be simple to keep track. Poor usability is a leading cause of low user adoption.
- Integraciones: A full integration with tools like Google Workspace (or G Suite) and services like Transpond integration are vital. Check for other integrations you might need for email marketing or marketing automation.
- Sales and Marketing: Beyond lead management, look at marketing campaigns features. The CRM should act as one dashboard for all your sales and marketing efforts and help your account manager with account management.
- Security and Reliability: Prioritize security Zendesk-level features. This includes protecting sensitive information, order history, and ensuring minimal costly falta del tiempo.
- Coste total de propiedad: Compare the total cost by looking beyond the user per month price. Factor in add ons, paid plan or paid tiers, and whether you pay annually or are billed annually.
- Informes y perspectivas: Ensure the platform can generate reports using reporting tools on all the features. This is crucial for making data-driven decisions.
- Escalabilidad: The CRM must be able to grow with your company. It needs to handle more data and users without having to switch to other solutions or other crms.
- Soporte y comunidad: Assess the quality of the vendor’s support and whether they offer community forums or good self-service center articles.
Veredicto final
The choice between these two crm solutions comes down to your focus.
If maximizing customer satisfaction through excellent desk software is your primary goal, Zendesk is the clear choice.
Its robust plan includes features like social messaging and managing business hours for service.
Conversely, for a small team that needs a great tool for keeping track of sales and simple project management, you should use Capsule.
The latest capsule crm review highlights its simplicity and dedicated sales features like project boards.
As unbiased crm providers, we believe the perfect crm fits your company’s core needs first.
Más información sobre Capsule CRM
He aquí una breve comparación de Capsule CRM con estas soluciones de software:
- Capsule CRM vs Pipedrive: Capsule CRM ofrece una solución sencilla para la gestión de contactos y ventas, mientras que Pipedrive es una herramienta de gestión de canal de ventas visual.
- Capsule CRM vs GoHighLevel: Capsule is easy to use. It helps you manage your contacts and sales process. It is great for keeping things simple and organized. GoHighLevel is a much bigger tool. It has many tools for marketing and sales.
- Cápsula CRM vs Keap: Capsule CRM se centra en la sencillez y la asequibilidad para el seguimiento de contactos y ventas; Keap ofrece amplias funciones de automatización de marketing y ventas, a menudo a un coste más elevado.
- Cápsula CRM vs ActiveCampaign: Capsule CRM ofrece una sólida gestión de contactos y proyectos, mientras que ActiveCampaign proporciona una potente automatización del marketing, campañas de correo electrónico y segmentación avanzada.
- Capsule CRM vs Hubspot: Capsule CRM es un CRM asequible y fácil de usar para gestionar las interacciones con los clientes; HubSpot ofrece un amplio conjunto de herramientas de marketing, ventas y servicios, con opciones gratuitas y escalables de pago.
- Cápsula CRM vs Clickfunnels: Capsule CRM es una herramienta para gestionar las relaciones con los clientes; ClickFunnels se especializa en construir embudos de ventas y optimizar los procesos de conversión.
- Cápsula CRM vs Folk: Capsule CRM es una solución sencilla de gestión de contactos, mientras que Folk hace hincapié en la organización colaborativa de los contactos y en su enriquecimiento con funciones modernas.
- Capsule CRM vs Instantly: Capsule CRM se centra en la gestión general de contactos y ventas; Instantly está diseñado para el contacto automatizado por correo electrónico y la participación en ventas.
- Cápsula CRM vs Clickup: Capsule CRM es una solución CRM dedicada, mientras que ClickUp es una plataforma versátil de gestión del trabajo que incluye funcionalidades CRM junto con la gestión de proyectos y tareas.
- Capsule CRM frente a Monday CRM: Capsule CRM ofrece una gestión sencilla de los contactos y de la cartera de ventas; Monday CRM proporciona flujos de trabajo visuales altamente personalizables y amplias funciones de colaboración en equipo.
- Capsule CRM vs Insightly: Capsule CRM se centra en la facilidad de uso y el seguimiento de contactos, mientras que Insightly ofrece un CRM más completo con funciones avanzadas de gestión de proyectos.
- Capsule CRM vs Freshsales CRM: Capsule CRM prioriza la simplicidad en la gestión de ventas y contactos, mientras que Freshsales CRM ofrece una plataforma de ventas más robusta con perspectivas impulsadas por IA y análisis avanzados.
- Capsule CRM frente a Salesforce: Capsule CRM es ideal para pequeñas y medianas empresas que buscan un CRM sencillo y asequible; Salesforce es un CRM de nivel empresarial con amplia personalización y escalabilidad para grandes organizaciones.
- Capsule CRM vs Zendesk: Capsule CRM se centra en las ventas y la gestión de las relaciones con los clientes, mientras que Zendesk es principalmente una plataforma de atención al cliente que destaca en las soluciones de emisión de tickets y soporte.
Más de Zendesk
He aquí una breve comparación de Zendesk con estas soluciones de software:
- Zendesk vs Pipedrive: Zendesk destaca en el servicio y la atención al cliente integrales, mientras que Pipedrive es un CRM centrado en las ventas con gestión visual de pipeline.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk se especializa en una sólida atención al cliente y emisión de tickets; Keap ofrece una amplia automatización de ventas y marketing para pequeñas empresas.
- Zendesk vs ActiveCampaign: Zendesk es una plataforma dedicada a la atención al cliente con gestión de tickets; ActiveCampaign está especializada en la automatización del marketing por correo electrónico, la captación de clientes potenciales y la integración de CRM.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk es una solución de atención al cliente con tickets y chat en vivo; ClickFunnels es un constructor de embudos de ventas para crear páginas de aterrizaje y automatizar las ventas.
- Zendesk vs Folk: Zendesk ofrece un potente servicio de atención al cliente para diversas interacciones; Folk hace hincapié en la organización colaborativa de los contactos y la gestión racionalizada de las relaciones.
- Zendesk vs. Instantly: Zendesk se centra en la atención al cliente y la gestión de tickets; Instantly se especializa en campañas automatizadas de correo electrónico en frío y generación de clientes potenciales.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk frente a Monday CRM: Zendesk es una plataforma de atención al cliente con emisión de tickets; Monday CRM es una herramienta de gestión de flujos de trabajo muy visual y personalizable con funciones de CRM.
- Zendesk vs Capsule CRM: Zendesk proporciona un sólido servicio de atención al cliente y gestión de tickets; Capsule CRM es un sistema simplificado de gestión de contactos y seguimiento de ventas.
- Zendesk vs Insightly: Zendesk se centra en la atención al cliente y los tickets de servicio; Insightly es un CRM más completo con sólidas funciones de canalización de ventas y gestión de proyectos.
- Zendesk vs Freshsales: Zendesk hace hincapié en soluciones sólidas de atención al cliente, mientras que Freshsales CRM está diseñado para la automatización de ventas, el seguimiento de acuerdos y la gestión de clientes potenciales.
- Zendesk frente a Salesforce: Zendesk ofrece una plataforma especializada de atención al cliente; Salesforce es una extensa CRM con amplias nubes de ventas, marketing y servicios.
Preguntas frecuentes
Is Zendesk good for small businesses?
Zendesk can be a good option for pequeñas empresas, but it depends on your budget and needs. Its lower-tier plans offer essential features, but costs can increase as you scale. Consider if the advanced features are necessary or if a simpler, more affordable CRM might be a better fit initially.
Is Capsule CRM free?
Capsule CRM offers a free trial, allowing you to test the platform before committing. However, it doesn’t have a completely free plan. Their paid plans are tiered, so you can choose one that matches your business size and requirements.
Which is easier to use, Zendesk or Capsule CRM?
Capsule CRM is generally considered easier to use, especially for smaller teams. Its interface is more intuitive and straightforward. Zendesk, while powerful, can have a steeper learning curve, especially if you’re unfamiliar with CRM software.
Does Zendesk integrate with other software?
Yes, Zendesk integrates with a wide range of other software, including popular sales, marketing, and e-commerce tools. This allows you to connect your CRM with your existing workflows and centralize your data.
What is Zendesk used for?
Zendesk is primarily used for customer support. It helps businesses manage customer interactions across multiple channels, track inquiries, and provide efficient support. It also offers sales tools, but its core strength lies in customer service.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean